Great Customer service. Drew is very personable along with the others including the driver.

Fantastic overall customer experience, with professional approach in dealing with customers.

Purchased Honda HRV, good price, excellent service from Sam, he spent a lot of time demonstrating all the cars that were test drove, he made sure that we knew how to operate all the cars functions before we left the lot.

Great crew, and great service!

At first We were a little upset that We weren't informed about the 2010 crv We had came to test drive had been sold already but after test driving and checking out the 2016 crv We are happy with the way things turned out . We really enjoyed working with Jacob and the rest of the guys there everything went very well. Thank You to everyone there, We love Our new CR-V. Paul & Ingrid Yonker.

Drew was very cordial , informative , and responsive in taking care of my Honda Odessey?s service needs. I?m very satisfied, knowing I can rely on him and other service reps there to be fair and honest. Thanks guys!

Great car buying experience - Thank you Sam! and Russell!!

They did the work they were supposed to do in a faster time than expected. Love that they were so fast.

Great reputation, trustworthy. The service was good, the record-keeping was great: they knew I didn't need much because I got a lot done just last year. Fixed my AC and cleaned the car. Good stuff

Our experience purchasing a new Honda Pilot was flawless from the first phone call to driving the car home the next day. The price was right; the sales people were very knowledgeable; John Richey & RC were very professional & customer oriented. Everyone in the dealership was friendly & pleasant. We are looking forward to enjoying our new car for years to come. JK/MK

Had an appointment and he was to busy, and they wouldn't even let us look at or test drive without filling out a credit ap first. I think their process needs to be flipped around or more people are going to walk away just like we did.

They wouldn't even show me the car unless I filled out a credit application, so I left.

David Piatt was a great help in finding the car my wife wanted. We got the perfect HR-V and she couldnt be happier. I couldn't be happier with the service and the friendly calls to make sure everything is good to go. Thanks AutoNation team!

Excellent communication all the way. Smoothest car buying I have ever had. I came home with the car I wanted, at the price I wanted to spend. No pressure, no big hassles, just pleasant knowledgeable answers to my questions.

It was a very excellent hassle free buying was treated properly and well taken care of would definitely recommend to family and friends

Chance Roullier was more than helpful with finding a vehicle that was right for me. He stuck within my price range, answered every single question I had, and found a car that was perfect for my daily lifestyle. Thanks to Chance and Honda I don’t have to worry about any issues for a long while.

I found all of the sales reps. to be pleasant and knowledgeable about the cars and financing that was available. I did not feel at all pressured or overwhelmed about the experience.

I had a relatively pleasant buying experience. The sales staff was very attentive and friendly.

Nothing but horrible service here it all started with having my transmission fluid flushed here... several months after having this service done a transmission leak appears at my next oil change so take it back in to have it fixed they worked on my Honda 3 weeks ago paid just under $1,700 to fix a seal leak. Not only was I quoted at the time of the call for $1,400 for this service to be fixed since the original quote was a lot of money and when I had my oil changed they said it was a torque converter leak when I took it in to be fixed it changed to some seals in the transmission being bad..so they lower the price since i was told something different at my oil change...but when I go to pick up my car they say it is the original price just under $1,700 final bill.? The adviser said he could help me out when I got the call and I took there word for it that I would be charged the $1,400. And now my check engine light comes on!! Not even 3 weeks later...Are you kidding me!!?? I just paid all this money to have my transmission seal fixed...Will never go back here! completely feel like I was scammed, taken advantage of and my car damaged!

Easy to schedule appointment. Easy check-in. Car ready when promised.

Knowledgeable, friendly and straight forward dealership.

We liked and appreciated having Richard as our sales person. He was very knowledgeable about your cars and in particular the car we bought. I would recommend Auto Nation and Richard, a fine young man.

I received a carFax notification about a Hyundai Sonata available at this location. I made an appointment to visit and drive the car. I liked the car very much, I noticed the price on the car was lower than expected and they had to honor that price, good news for me, more than $1500 below blue book value. They got me financed at a reasonable rate and it was an offer I couldn’t refuse. Very nice salesman, Nick Dunlap, and the rest of the crew are very nice as well, Ronnie Adams the finance man, very good. I don’t like that big business is taking over but where are you supposed to go? Love my car, she’s called “Jaws.” I just hope she doesn’t take a bite out of somebody...

Salesman was very helpful in showing how every thing works.

Set up an appointment to have my daytime running lights fixed, factory recall. Appointment was at 1pm and I was told when I set up the appointment that this would take a couple hours. I set aside my afternoon and the service department had me in and out the door in about 1 hr. Got a free wash out of this as well. Very professional and friendly. Had a great experience.

Bought a used 2011 Ford Edge they had a service record that stated they had replaced the right front tie rod and had turned the front rotors. Two months in I had to replace the front pads and rotors and replaced both inner and outer tie rods on both sides. Yes I know we bought a used car but when they state that something was fixed I expect it to be. The sales and financial team were great they also agreed to put a windshield and a turn signal switch in and both were done as soon as parts were available. Yes I will buy from them again but I will have the car inspected by my trusted shop.

Too many recall notices! Can't keep up with this

The staff is courteous, friendly and professional. Service was done in a timely manner.

I'm a little late, but Brian helped me find a car that matched my financial needs. Needed a car fast he got me one. Very patient, fun, informative, and helpful!!! Thank you!

I love my new CRV. The sale was great but the service after is horrible. I have left text and phone messages to find out how to cancel the extended warranty. No one will call me back, they won’t even answer the phone. I will not recommend Auto Nation to anyone.

They lie, cheat and try to change your contract after the purchase to net them more money. Stay as far away from this place as possible. Go downtown or to Idaho.

Honest!!!...what a nice change; thank you!!!

If you want to buy a car they are fine. Bring your own financing. Our sales guy was great,. The sales manager was ok but very dis interested. The financing guy was horrible. He was nice and happy and helpful. until we got to the add-ons. I declined them. then he turned into a toddler and starting throwing a fit. Coupled with the fact his office reeeked of some over powering esssential oils we just wanted out of there. Fast forward a week and we find out that he never submitted any financing paperwork correctly and the bank denied us because they were missing paperwork. We had to do all that ourselves. I will be going back in and asking for all the fees they charged us back.

Very good experience in buying our new Honda CRV. People were very informative in helping with any questions we had

Very good experience, people were courteous and very helpful

Sam in Sales and the GM Steve were easy to work with, and they did a great job in the follow-up. They went to great length to get me into my new car with my unique needs on paperwork. Thank you for helping me get a sporty, smart looking Honda Accord 2.0 Touring! So excited!

AMAZING! Found the car I wanted, pushed the "Get best price now" button, John Richey emailed me within minutes with a price. Contacted 5 more Honda dealer in E & W WA asking for their best price, didn't share any of the prices I had been given with any of the dealers. Automation Honda was the lowest! No grief or hassle, John was a pro, kept in touch with us for a week. Someone else bought the car we had chosen, he kept an identical car at the same great price until we could make it in. Ronny in finance was great too. Parts department gave us a better than internet price on Weathertech mats + a 15% discount, then upgraded our order and did the install. Totally a no hassle experience, THE BEST CAR BUYING EXPERIENCE IN MY 63 YEARS! I would highly recommend them and would go back again.

The issue we had was when we went back to the finance person Ronnie. He was an absolute JERK! When we first went into his office it had an overpowering smell from the was melted on the wall. After we started discussing add on protection he became an absolute a** slamming papers and keyboard. Most kids dont throw tantrums like that I definitely expect more from an adult. It was completely unprofessional. On the plus side the sales person David was outstanding! Super friendly and helpful!

We needed a new vehicle and after doing quite a bit of research on electric type vehicles, decided to try the Honda Clarity. Kody was an excellent and knowledgeable - and above all - honest sales person at the Valley Honda dealership. He patiently walked us through all the steps of learning to drive an electric car! Ronnie - in the financial department - was diligent in working though all the paperwork that was needed in our particular situation! We look forward to continuing our car relationship with the AutoNation Honda Spokane Valley dealership.

Love my new 2019 INSIGHT Hybrid!! From start to finish Sam Nemri, Senior Sales Rep was AWESOME!! He answered all our questions, was knowledgeable about the car, and it's features and was very comfortable to work with. In my book he gets 5 STARS. The reason I am not giving 5 stars was our experience with the Finance Dept. My husband and I found the individual who we went through the paperwork with to be rather rude and discourteous. Other than that, we had a great experience at AutoNation of Spokane.

Josh, was my salesman. Was very impressed by how knowledgeable he was with the car I bought. Answered any questions I had. Most importantly his customer service skills. Thanks for making my experience at Autonation Honda Spokane Valley very memorable Josh. Seth

Great customer relation. Very attentive and helpful.

Worked with Nick via email initially. He was very quick to respond and get me all the information I requested. Came into the shop a week later to take a look a the car. Austin helped my wife and I. Looked like a great value so we went for it. Cory was the finance guy and made the process very easy. Highly recommended.

My wife and I stopped by the Honda showroom while her CRV was being serviced. We wanted to look at the Ridgeline that we'd seen favorably reviewed in Consumer Reports. Our salesperson Jake McNeish was very helpful both that day when my wife test drove the Ridgeline and a few days later when I returned to test drive and purchase the truck. I especially appreciated that he knew of a 500 dollar gift card available to Costco members and helped fill out the paperwork while the sale was being completed. I would recommend Auto Nation Honda to anyone as well as Jake McNeish. This is the second vehicle we have purchased there and both experiences were good.

Awesome job by Kent Vanhorn and his team!

Ken was very professional and warm to my needs and the car I wanted.

Even though there is construction they are always making sure the customers feel comfortable

Great

Accurate estimate, done quickly and courteously

Pleasant salesman and facility, clean showroom and restroom.

Nick Dunlap was an awesome guy to work with! very personable and attractive in all ways! he rocks! he needs a promotion! cause he is very good!

I was there to have free repairs due to recalls. The employee who worked with me was very courteous and they even washed my car!

Great salesman and the rest of the crew are great too.

Very disappointed with my overall experience. Nick D was polite during the test drive, made sure I took the freeway to listen for noises and allowed me to take the Acura MDX to my mechanic for inspection. Here's where things went South.... the mechanic found that the vehicle needed it's timing belt changed and recommended replacing the shocks and struts for a total of about $2500. When I returned, the salesmen tried to discredit my mechanic and their integrity. I asked if they could discount the vehicle to cover the cost of the timing belt or take care of the maintenance at no cost and they refused. Instead, they recommended that I add the cost of the timing belt onto the price of the vehicle. I decided to try to fiance the vehicle anyway but my payments would have been over $400. I also was told that my best interest rate available was at 16% but when I checked my bank they said they approved the purchase at 5.5%. I left that night and did research and found that the price was more than $1000 above NADA blue book value, (also found similar vehicles at lower prices around the area) without even factoring in the cost of the timing belt. I understand that dealerships want to make money but more than $2000 profit seems excessive. I offered to give them a 5-star review if they could take care of the timing belt or reduce the cost of the vehicle to cover the repair and they refused again. They stated that the timing belt "isn't a safety concern" so they wouldn't take care of it. Does that mean the engine or transmission isn't a safety concern either? Long story short, don't buy a vehicle here without taking it to a mechanic for an inspection and don't expect to get a good deal. I won't be doing business with AutoNation and I'll be recommending everyone I know to refrain from doing so as well.

I received a letter stating that my accords airbag needed replaced. They set my appointment for a week later. The staff was friendly and helpful. The entire process went smoothly and it was done 30 minutes earlier than expected. I would definitely recommend there service department.

Excellent customer service. Jeremy went out of his way to make sure we got the Odyssey we wanted. Highly recommend!

Very friendly. Easy to work with. Best experience I’ve ever had at a car dealership.

Friendly people and excellent service. Would recommend to all my Honda friends.

My husband recently totaled his car after hitting black ice. Thankfully, he was kept safe. Prior to his accident, we had just spent $1500.00 repairing his old car in the hope that we would get another year or two out of it. Best made plans, right? Well, we were suddenly in the market for a newer car, but due to extensive medical bills as a result of my kidney cancer surgery, we needed to keep our payment in a very specific range. We were looking for a vehicle in the $20,000.00 range. We were really interested in a 2016 Certified Pre-owned CR-V with very low miles that we saw online. We called while we were exiting the freeway to inquire about the availability of the vehicle. Sam was the salesman who answered the phone. He said that the vehicle was still available. We arrived at the dealership and Sam already had the car pulled up for us and was ready to go out on a test drive. He was very knowledgeable and helpful. We discussed where we needed to be as far as a payment. Sam and Ronnie in financing made the numbers work and the whole process was pretty simple. When we were discussing an additional Protection Plan, we had to decline because of the additional cost. Ronnie discussed offering us a discounted rate because I am a cancer survivor and Auto Nation is very supportive of cancer survivors. That touched my heart and we took him up on the offer. We were able to keep our payment within a few dollars of where we wanted to be, even with the additional plan. We love our “New to us” car and were very happy with the service we received. Thank you for making our experience a favorable one!

My husband recently totaled his car after hitting black ice. Thankfully, he was kept safe. Prior to his accident, we had just spent $1500.00 repairing his old car in the hope that we would get another year or two out of it. Best made plans, right? Well, we were suddenly in the market for a newer car, but due to extensive medical bills as a result of my kidney cancer surgery, we needed to keep our payment in a very specific range. We were looking for a vehicle in the $20,000.00 range. We were really interested in a 2016 Certified Pre-owned CR-V with very low miles that we saw online. We called while we were exiting the freeway to inquire about the availability of the vehicle. Sam was the salesman who answered the phone. He said that the vehicle was still available. We arrived at the dealership and Sam already had the car pulled up for us and was ready to go out on a test drive. He was very knowledgeable and helpful. We discussed where we needed to be as far as a payment. Sam and Ronnie in financing made the numbers work and the whole process was pretty simple. When we were discussing an additional Protection Plan, we had to decline because of the additional cost. Ronnie discussed offering us a discounted rate because I am a cancer survivor and Auto Nation is very supportive of cancer survivors. That touched my heart and we took him up on the offer. We were able to keep our payment within a few dollars of where we wanted to be, even with the additional plan. We love our “New to us” car and were very happy with the service we received. Thank you for making our experience a favorable one!

Fast & friendly service & a car wash too!

Excellent service and wonderful care! I still count on my sales man from time to time for silly questions. Love my new car!

The sales man David was incredibly knowledgeable and so helpful!

Great experience. Fast service and very accommodating for what I was looking for.

Auto Nation Honda always gives me fast, friendly and courteous service

Brought in my Honda Pilot for a recall issue the work was done in less than one hr with a multi point inspection of my Pilot plus a car wash. Thank you AutoNation Honda Spokane

The Service at AutoNation excellent staff are efficient, responsive, and readily available To answer questions. They work to ensure that the service offered is done quickly and effectively.

Fit me in without appointment for a dead battery. Still under warranty and replaced my battery and washed my car. They explained to me that you need to drive your car every couple days to keep the battery charged ( not just start it). The weather has been horrible so I don?t drive my car everyday. I had not driven it for 3 weeks. This is the second time this winter my battery went dead. Killed my battery. This is something that should be explained when you purchase a brand new car.

They are prompt, helpful and do a good job.

We had an awesome experience all the way around with AutoNation and our salesman Josh was so easy to work with. This had to be our least stressful and lengthy car shopping experience to date.

This is the second vehicle I've leased from AutoNation/Spokane Valley Honda. Josh Vrieling was an excellent sales associate - helpful and informative in a non-agressive way. He listened to my needs and respected my budget and helped me find the exact car I wanted. Kenneth Vanhorn and Ronnie Adams in sales and financing were also excellent. I've been turned off by other car dealerships, but will remain a loyal customer of Spokane Valley Honda!

They go out of there way to please you!

We had a great experience with our salesman Josh and everyone involved in the process. It was stress free and didn't take an exorbitant amount of time to close the deal. We are very happy with the car and the service thus far.

The car I bought was great & priced very well, but I was disappointed in the customer service we received. After test driving the car, we had to wait nearly two hours for financing because they were “running behind.” Overall we were there for nearly five hours, for what really should have taken less then two. Then, once we were in financing, Mr. Moore wasted more of our time trying to sell addt’l warrenties that I told him REPEATEDLY I did not want. I know this is how they make their money, but it was very irritating having to tell him over & over & over again that I was not buying addt’l warranties. I think because I am a woman he felt that he could scare me into buying it. I almost felt bullied by the time we were finally able to sign & leave. The car gets 5 stars but the service gets 2.

Great customer service and quality work.

It's a new car night!!

These guys know their stuff! Went and saw Ken and he took great care of me!! Thanks guys!!

Excellent car buying experience with this group at Honda. No BS - very clear- straight forward agreement on both the purchase and trade-in process. They have earned my trust.

Very good experience, very helpful automotive service personal. The individual that helped us was very easy to understand in his explanations of what was taking place during the time our Honda CR-V was being worked on.

It was a long, snowy day for everyone, but we all managed to stay pretty excited during the entire buying process and everyone was incredibly thorough when asked even the simplest of questions. As a first time car buyer I couldn't have expected a calmer and smoother experience. No hassle, no haggle, both sides knew the end goal and worked towards it. Shoutout to Nick for being super patient and friendly.

I'm new to Spokane. I first went to the other Honda dealer in town for a tire pressure light indicator, and was treated horribly, made an appointment, came in, waited 1 1/2 hours, then discovered they hadn't even taken my car in to start service, and didn't plan to anytime soon! So I left, went to AutoNation Honda the next day, and got great, courteous service.... When my oil change indicator came on 2 days ago, I called, got an appointment for yesterday, the car was serviced immediately, and they also checked all the fluid in all other parts: brakes, steering, transmission, etc, and made recommendations. Both Drew and Tyler in Service were great! My only complaints: the oil change price is high. Northwest Honda in Bellingham ran regular sales of $39.95 for oil changes (I assumed that was a Honda corporate promotion, maybe not). Also, the newspapers in the waiting room were all from Dec and Jan! But these won't keep me from getting service here, I was very happy with both Service Department encounters.

We have purchased two CRVs from AutoNation Honda. Our sales person Nick Dunlap was very knowledgeable and always greets us when we are at the dealership. The service department is easy to work with and our appointments are on time and they answer any questions we may have.

I have to say, I bought the oil change package with my brand new Honda Civic back in 2015, but as little as I drive, I use them very sparingly; found out recently they were going to expire (not sure why since I paid for them). David at Service Department was kind enough to let me know when I came in this weekend that I really did not need an oil change, and would honor my purchase. Thank you David!

My wife and I were looking to buy a certified used car and test drove 5 different vehicles. Four from AutoNation, one from another dealer. We really like the set pricing on the used cars as I do not enjoy haggling pricing. Both salesmen were great and knowledgeable and helped us narrow down our choices. My only criticism is that we told the salesmen and site manager many times that we were using our bank to finance and that was non-negotiable. We kept getting asked and they ran our credit anyways and continued until we signed our car about financing. I understand that would have happened with any dealership so I was prepared. Same with the warranties and service plans. Overall a great experience and we will use AutoNation when we buy our next car in a year or so.

David greeted me as I arrived and explained several maintenance options for my Honda. He answered my questions thoroughly. Very professional!

On time and very efficient. Explained all recommended services due and the charges up front.

Horrible customer service. We just bought a Honda pilot touring; we have bought four cars from AutoNation over the years. We have spent so much money at AutoNation the last car we bought had a broken fog light, we didn’t notice it till after we bought the car. They refused to fix it being a loyal customer means nothing to AutoNation; we will never buy another car again from AutoNation.

I love AutoNation Honda Spokane everybody there is so nice and willing to help you I bought a new Honda CRV and I love it everything was explained to me thoroughly before I bought my car the boss is there went out of their way to give me the best deal possible I've been driving Honda vehicles for 40 years and not once have I had any problems with any one of my vehicles thanks Honda you rock

When we bought the car everyone was super friendly they were very kind to us. After we bought the 2016 Honda pilot touring, noticed the fog light was broken. We called AutoNation Honda Spokane Valley where we bought the car, they would not return our phone call. My wife took the car in to explain to them we’ve only had it for one week and noticed the fog light was broken. They told us they would not repair the broken fog light because, they don’t know if it happened before we bought it or after we bought it. I was very disappointed; the way they treated us before we bought the car and after we bought the car was completely different. We felt that they got our business and we were no longer needed.

Bought my car here, service folks get me in and out quickly

Good experience with the service department. Oil change,tire rotation and safety check. Explained items that could be addressed, but no pressure. Really appreciated the car wash and some interior vacuum.

Amazing service 🙏🙏🙏

They were quick to get my car repaired and even gave me a loaner for a few hours to run my errands while I was without my car.

Great job, as always!

Great service on our CR-V. David, the advisor explained what needed to be done, gave me a price estimate that was almost the same to the penny as the final bill and called me twice with updates during the repairs. Definitely makes having my car serviced a good experience

Everyone at Honda were so kind and considerate, thank you.

Great service!! Walked out with a great deal on a great car!! Will recommend this place to people I know!!

Sam was very professional and knowledgeable, answering all my questions about the Honda Pilot I purchased from our initial phone contact throughout the purchasing process..

Great customer service

Took my family van in last week and picked it up yesterday and they fixed everything I asked for at a very reasonable price! My service advisor was Andrew Palmer, and I’m definitely will continue coming to him for services. Thank you Andrew, the manager was awesome and a big thank you to the mechanics! Blessings and Merry Christmas!

Very comfortable and stress free Not under any presssure. We’re very thorough in all explanations both mechanical Ana financial Would deal with them in the future.

DON’T buy from AutoNation Honda!! They are LAIRS AND CHEATS! Stay clear of salesperson Joshua Vrieling and General Manager Steve St. Germane. We went to purchase a Diesel car (for our 18 year old daughter) that they over and over again stated that it was a diesel car however after putting diesel in the “diesel “ car they sold us we found out it is NOT a diesel. We called Joshua and he apologized said he told us wrong and that he swore that is what his paperwork said and he would make it right when Steve got back into the office. However, Steve states it’s not his problem and they refuse to help correct there error. Now Joshua is playing dumb and refusing to take our calls. THIS IS NOT A COMPANY ANYONE WANTS TO DEAL WITH, THEY WILL SCREW YOU.

These guys will not make things right. they sold my niece a diesel car that was not a diesel as they represented while selling the vehicle. when the salesman Joshua veiling tells a 18 year to pick up the green handle at the pump to fill car because its diesel. wont make it right and took advantage of a 18 year old girl and her family . shame on you autonation

Getting my oil hanged was a no-hastle experience, as usual.

I recently started leasing a 2018 Honda CR-V from these guys. I was upside down in my car with payments and I needed to get out from underneath it.. between Ken and Nick, they made it happen. They worked their tail-ends off for me. I was able to get into a better/ safer and much nicer car then I had. I definitely will be a long lived costumer. Wonderful people to work with!

I was met immediately, walked to and from the temporary waiting room, and the work was done quickly. I love getting my car washed after the work is done, too, as living on a gravel road it is very difficult to keep it clean in inclement weather.

Excellent customer service! Service adviser David Winkler went out of the way to schedule me in and address a loose fuel cap on my 2000 Accord, provided multipoint inspection, and there was no charge for this service. Just courtesy of AutoNation Honda Spokane Valley. Thank you! GT

Fun

Autonation of Spokane Valley met all my needs and has continued to provide excellent service. Thank you Sam!

This was the best car buying experience of my life. I'm 50 and have bought a lot of cars. No pressure, very professional, very knowledgable. John Richey is your guy if you want to buy a new or used car.

The customer service was great, however I will never go back.... My oil change cost $90. Nothing else was added on.... That's just for an oil change!. Coeur d'Alene Honda charges me 35. So no I wouldn't recommend them to anyone.

Did what they were supposed to do and very helpful. Also answered any questions I had.

Had an initial oil change performed for my second car. Outstanding results. The car was serviced, cleaned and ready to go in a little over one hour. I was very impressed with the Auto Nation Service crew. I have two cars from the Auto Nation Spokane Valley dealership, and I have them both serviced here. The results are always excellent.

Took my car in for a oil change and asked why my starter was not working properly. I needed a new starter. The serviceman noticed I still had a valid warranty, so that saved me over $600. Much appreciated.

The people at Auto Nation Honda were great! My experience in buying a new car was not as overwhelming as I thought it might be. They were willing to work with me and together we were able to come up with a deal that we were both happy with.

Quick appointment...thorough diagnostic... Professionalism...extra auto care...fast service

Great service and explanation of work done/needed.

Sales people were very helpful.

I own a 2015 Honda Odyssey and when it was just over 60,000 miles one of the oil rings malfunctioned causing it to need some pretty major work done. The guys in the service department went above and beyond to make sure I was taken care of during the time they had it in the shop. This happened during fire season at the end of August and consequently there were not any 8 passenger rentals available in our area due to the firefighters using them to carpool to job sites. They pulled a brand new Odyssey off of their sales lot for me to drive the week that my van was with them. In the past I have not been a fan of dealership service departments but AutoNation Honda in Spokane Valley has my business!

Our salesman Kody was excellent!!! Made the whole car buying experience very easy. Kody took the time to thoroughly go through all the features, and answered all our questions for us. Don't let the construction scare you, Autonation Honda was excellent!!

Nick Dunlap, Eric and Derreck took good care of my Wife and I. They had the exact special optioned car we were looking for. None like it were available in our local area. They helped us do the deal over the phone and put the car on hold for us even though we could not come to Spokane Valley for 2 weeks. We flew in from Boise, ID. last Saturday to complete the purchase and pick up a beautiful 2018 Honda Civic Coupe. What a fun day and great experiance at AutoNation Honda.

Thank you for not having wait too long or having me come back because of the timing issue. The ca you loaned me worked until I had my van back.

Bought a used 2010 Honda CRV from them for 13k. I will NEVER go back. The CR-V has had bad rings in it since the day I purchased it and when I talked to to a salesperson about it he grinned and said "that's what you get when you buy a used car" I am quite certain they knew about the problem with the vehicle before selling it to us. Now I am stuck making payments on a car that needs thousands in repairs. DO NOT BUY A CAR FROM THIS DEALERSHIP!!!!!!!!!!!!! They sell junk!!!!

They were wonderful when purchasing my Caddie SRX then when the check engine light went on ...took them a week for appt to tell me they can't help me and to take it to Autonation Chevy. It's been FOURTEEN DAYS they "tore it down" yesterday...now I'm still waiting for the ok for the warranty which expires Nov 1st. I've missed the beautiful fall foliage. I'm an artist. It really sucks being female and trying to get respect and a vehicle fixed properly and timely. No one at Auto Honda has my back because the man who sold me the SRX quit or was fired.

Drew is very professional and explains everything well that I can understand

Everyone was very curtious and professional. Got me on time and out within an hour.

Nick did a great job and finding my needs and tailoring a car exactly how I wanted. He is also very quick to reply when communicating. 10/10

I was needing to speak with the finance person, I had to leave after waiting almost 20 minutes.

I recently had our 2014 Honda CRV serviced. I made an appointment on line which was easy. I arrived just before our appointment, and the customer service consultant had my paperwork ready. He kept me up to date during the morning on issues they found during the inspection. I was pleased with his customer service, and loved the clean car post service!

Nick did a great job and finding my needs and tailoring a car exactly how I wanted. He is also very quick to reply when communicating. 10/10

Very nice and fast service...we tell everyone about them, they are super!

If I hadn’t already paid for oil changes, I would not go back. Took my 2017 CRV in for an oil change. After 1 1/2 hours I called and they just were getting done. When I arrived they informed me that my vehicle had not been washed and if I could wait. I waited an additional 20 minutes and the car was still wet, but I went on my way... Once it dried it looked terrible and had dirt smeared all over the sides of the car. They also informed me that I needed an air filter and cabin filter change....There is no way they even looked at these, as I had replaced them about 4 months earlier. Not impressed with this service department.

Gave us a great deal on my son's Honda accord coupe, the salesman was nice and attentive to us and our questions about the car.

I had my windows fixed! AutoNation Honda provide car service, so I could wait at home. They aim to please!

I had found several vehicles that I was interested in and stopped at Auto Nation Honda on Sprague in Spokane. The people came out to greet us, showed us the vehicle that I was interested in, gave us the keys, how to's, and we headed out for a test drive. We went for several miles to try it on the freeway and streets. Went back to their office, signed the paperwork, the car was washed and the fuel tank was filled on we were on our way home to Central Washington.

Tyler was great. Outstanding quick service. Fun sitting in the sales dept. lounge with a donut. Looking forward to the remodeled building.

Auto Nation is a great place to buy a car. We have been treated VERY well through the years. We always get a good deal. Our salesman, Sam, works hard to get the best price for us. We have purchased several cars from Auto Nation, most through Sam. I highly recommend this company. The service department if great to work with, too.

Great experience and the Honda Pilot Touring is AMAZING!

Excellent service.

My wife and I had a great experience. I feel we got a fare price on the car we bought and our trade in, no hassle experience. Ask for John Richey nice guy very helpful, along with the rest of the sales and finance staff. Thank you.

AutoNation Honda’s service advisor did an excellent job of explaining what was going to happen and kept me informed throughout the whole process. The repair was completed in a timely manner and was well done.

Great experience!

Great buying experience from beginning to end. Top notch staff. And yes, we like CR-V's.

Auto Nation was great to work with - no pressure sales or up-selling. Sales person, Samer Nemri, was fantastic. Sam was very knowledgeable about the car, its features, and potential options and/or accessories. Overall experience was enjoyable, which is a pleasant change from past experiences with other dealerships.

Auto Nation was great to work with - no pressure sales or up-selling. Sales person, Samer Nemri, was fantastic. Sam was very knowledgeable about the car, its features, and potential options and/or accessories. Overall experience was enjoyable, which is a pleasant change from past experiences with other dealerships.

Brian made buying a car easy and not stressful. He knew all the features of the CR-V model we were looking at, was very knowledgeable about the car, and was friendly and respectful. He also introduced us to the service team at Honda. He took the extra time and stayed late with us while we finished the paperwork. I would definitely recommend buying a car from Brian F at AutoNation.

Scheduled a service online and was quoted a price, showed up for my appt and they told me the price was more than double the online quote! "Sorry our website doesn't really work or they're changing it..." ??? I had my printed quote in hand. Will use Larry H. Miller for dealership work.

Brian F at AutoNation in Spokane Valley made buying a car easy and not stressful. He was extremely knowledgeable about Honda and the specific model we were interested in. He introduced us to the Honda service team and even stayed late with us so we could finish paperwork. At the end of the day, he waved us off the lot with a smile.

Got CRV Ex AWD from AutoNation... Overall a great experience. No push sales, no false commitment, no long price discussion. Vehicle delivery was fast and smooth. Samer Nemri was very help to find me the right car. Even got a complete demo on car’s features and service tips. Thanks!!!

Great dealership and have bought two cars there now.

Great dealership. I have bought two cars with them and they are pleasure to deal with.

We went to four dealerships in the Spokane area and decided to purchase a 2018 Honda CR-V LX from AutoNation. John and Eric were right up front and easy to deal with. They gave us the best price and the transaction went easy, taking only about an hour of our time. I would highly recommend AutoNation to purchase a Honda.

Great experience and customer service. We went to four dealerships and decided to purchase our 2018 Honda CR-V LX at AutoNation. John and Eric were great and easy to work with.

Typical dealership

Nick was a great sales person. His manager was also very helpful and accommodating to our needs.

Only concern I have is that last time I was in, I was told that the power steering fluid needed to be redone.. This time it wasnt a concern. Don't know what to believe.

The service we received at AutoNation Honda Spokane Valley was excellent.

The sales staff was phenomenal! Nick was very clear about what we were getting, the costs, etc. They worked with us to get a good deal. Thank you for the honesty, staying well past closing, and even taking the time and energy to wash the car yourself to ensure we got the treatment you provide, Nick.

They were very friendly and explained everything about the problem with my car and fixed it right away!

We got an amazing deal, the sales process was seamless and our salesman Richard (from Acura) was exceptional! The only downer was the financial woman who in so many words told us that not taking their warranty offer was a bad decision and mistake. I don’t feel I should be reprimanded by an employee just because she couldn’t pull the wool over our eyes. I am the customer and I am always right.

Great experience. Gave us fair market for our trade in and treated us kindly. No salesman gimmicks. Quick closing and wonderful service. Sam even came in on his day off to work with us and close the sale.

Eric,Kody and Josh were the best! They helped us every step of way and were very helpful and attentive to our needs. We have sent family and friends to Auto Nation Honda Spokane Valley and will continue to do so. We highly recommend them to everyone!!

THESE GUYS ARE GREAT! From the GM Russ to the Used Car Manager Eric all the way down to the Salesmen and lot porters, these guys do great work! I was a bit concerned when I pulled onto the lot because they are renovating the building and are working all of their deals out of a manufactured trailer in the middle of the lot. Now, the only trailer I've ever been in was my aunt Susan's and it smelled like stale cat vomit, so you can understand my skepticism at working a car deal in this office. When the door swung open I was able to breathe a sigh of relief as there were no cats anywhere and it smelt magnificent. My salesman Josh walked me to a table and we discussed the deal. I was able to sign for a great deal thanks to the manager Eric who helped work the deal from what appeared to be a ergonomically pleasing white chair, riding into my life like a bearded knight on his trusty white steed. My incredible salesman, Josh, was able to pair my wife's phone with the cars Bluetooth (thankfully taking the bullet for me on that one) and had the car washed, dried and 'prettied' up for us. He even found a way to entertain my 5 year old hillbilly child while we signed papers. If you can buy a car from this place do it! And do it SOON! They hit the payment I needed and they did it quickly. Car shopping can be a terrible process but AutoNation Honda and Acura make it magical.

We had a no hassles no bull experience with Honda Autonation. I was thoroughly impressed with the honest we received from Jacob. Thank you guys for all your help and knowledge, esp you Jacob.

I like to give credit where it is due. Justin Daniel was very helpful to me when I was searching for a vehicle. He came out to Diamond Lake and picked me up for shuttle to Spokane to assist with a loan related name change on my drivers license twice and helped me to lock in my price range over a period of probably two months. He was exceptionally polite and patient with my questions. Overall for a salesperson he was very helpful and willing to help me meet the male loan officers demands. Which were hefty as the loan officer did take a moment to yell at me that I needed to figure it out right now to be financed. Unfortunately, some of the items that have been noted with my vehicle scream that your service department let you down here. I was concerned with my vehicle not having a washer cap on the washer fluid, the brake light not going off , and the hard right pull the brakes gave when attempting to stop. Which lets say it together ARE SAFETY ISSUES! I mentioned this to the loan company and the Honda loan officer texted me a response to which I replied, detailing the issues and the fact that a 250 mile warranty barely gets people home around here and never heard back from them. I was directed to hit a pull and save for the washer cap, and the service department did not take a second look at the brakes. For the week or so the car sat out front I thought they would at least attempt it, but no. I was told again to hit the pull and save and that it was just the cold setting the light off. I have now replaced the brakes and tires to the tune of almost $1100.00 this last week. My mechanics noted the brakes were way under spec and they were not even close to equal explaining why my car has been pulling hard to the right. Now that I have invested my money in the vehicle and made in total 6 payments above the asked amount I find that in the same week my water pump is out on my Suzuki. A Suzuki the service department said they had found to be mechanically sound just six months ago. The service repair cost is now half of the vehicles worth at approximately 2200 in labor. Usually I would say that is my issue to cover but unfortunately the hens came home to roost on this one. We just found the washer fluid cap in the engine compartment, I thought usually you have to at least look at the vehicle when you service it. My partner may not be ASE certified but he sure found that washer cap which noted that your boys didn't even look. If your company would have actually serviced this vehicle, the window washer cap would have been replaced so fast, and we wouldn't have had brakes below spec and uneven brakes below spec would have been caught and this water pump issue would have been noted. I think in total a few trips to pick me up does not justify how lacking the service department was. I also would like to note here that if perhaps you had answered the phone today my review wouldn't be public. I called three times. In fact you guys hung up on me once. so you can bet I am not just a frustrated single mom without a vehicle I will still be paying on but not driving- 6 months out the door! I am a dissatisfied customer. In a call to the loan people they would love to help but can only offer 2 months of deffered payments to help me get a little closer to the repair cost of one month without a vehicle and 2200.00 in labor as the water pump takes approximately 16-20 hours to replace. Thank you Autonation Honda for not being particularly helpful in making sure you are selling vehicles that do not need major repairs that cost more than half the vehicle cost within 6 months of buying. Attempting to sell warranties wont cover issues like not running vehicles through service inspections. I am very aware of how long it takes to grab a set of keys for a test drive. it doesn't take 20 minutes. It takes 20 minutes to scab up a vehicle maintenance check so you can sell it without having to fix it. if you would like to assist in remedying this situation please let me know otherwise enjoy the day. Thank you for your time. Naomi

This is a great dealership. Service is quick, efficient and thorough. We leave in two weeks for a trip across the country. Our Pilot is in great shape for the trip. Thaks, Drew and the mechanics who worked on the Pilot.

My car broke down across the street from this place and they let me interupt their work to use their phone. These are good people. Buy cars from them

The service was great today. Now I am just typing because I need 50 characters. Surveys you need to change your requirements.

Good service and friendly service personnel. I've been coming here for 13 years, bought 3 vehicles from them.

Improve communications between departments, return customer calls after the sale. A happy customer tells 4 people and unhappy one tells 10.

Friendly and honest.

Great people, great service, pleasure to deal with them

Easy to work with, great salespeople.

My experiment was amazing did not try force me to buy a car really fast they gave me so much option to look at cars to decide what would work for my family!!! I can’t wait to pay off my car I bought and come back and buy another car from them!!!!!!

Typical oil change scheduled service and appointment with acquisition manager to discuss and offer to purchase my 2015 Pilot.

Canceled a gap insurance policy in January and was told I would see a return check in 4-6 weeks. It’s now August and after talking to the finance person as well as the general manager Russ, going on 32 weeks later have still seen no return check. Have done this multiple times with other dealers and never have waited longer than the 4-6 weeks. Would never use this dealer again because of this issue.

I purchased a 2018 Honda CR-V from them. Over $1,000 better than the price that I could get in the Tacoma/Seattle area. I flew there for $70. They picked me up at the airport. They lived up to their promises, and I drove the CR-V home that day. No drama - Honda Autonation of Spokane lived up to their promises, and I appreciated it.

Even though the dealership is being remodel the staff and service department are still open and doing a great job.

Service center workers are very kind and professional. They are straightforward about how urgent the work is that they suggest you have done and don't try to push you to have work performed that isn't totally critical to have done immediately. I have also done price comparisons and they don't charge much more for service then I found estimated by other places (at least for the jobs I had done, that could easily be different in other cases). Going here to have your service done just makes the whole experience pleasant. At least it has been for me.

The young service clerk should have looked up my last name to check and see if I had a service plan that covered the cost of my 2018 Honda Ridgeline's first oil change. When presented with the copy of services I asked him to check and it was verified on the computer that I would not have to pay.

Customer Service was professional and courteous. All work and prices were discussed, clarified, and agreed on before car entered shop. A discount was offered! :) No extra waiting due to parts / supplies unavailable. We were given a loaner vehicle to use while car was being serviced. Car was ready in less time than predicted. Car had been washed before returning it to us. GREAT experience.

Very good and professional. I brought my car for an oil change and service. Everyone was very pleasant and helpful.

We purchased a 2018 CR-V Touring from AutoNation Honda in Spokane Valley on 7-22-18. Our experience was as smooth as it could be. Our salesman, Nick, guided us through the process until we agreed on a vehicle. The price was right and the trade-in value of our previous vehicle was excellent. Thank you for all you did for us.

I bought a Toyota Rav4 from them. I wrote a check and was told by Michelle as soon as it could go through they would over night my paperwork. I called many times trying to find out where my paperwork was so I could license the rig. Was told again by Eric it would be sent. After many phones calls and leaving messages.No one returned any phone calls.I finally got a nice lady named Susie to listen and help me talk to someone to get paperwork to license the rig after 7 days. I was on vacation and had to cancel my plans because I couldn't get the paperwork to license the rig. No one cared that my vacation was ruined.I will never buy from them again or send anyone to them.

I love the AutoNation Honda Spokane Valley service Center. Everyone there is very friendly and professional and they take care of all my car needs. Tyler Torrero is my regular contact and he does a wonderful job.

Everyone in the service department is very friendly and professional and they take care of all my car needs. Tyler Torrero is my regular consultant and he has been great to work with, making sure everything is covered and not pushing unneeded services.

Good prices. Great salesman in Nick the internet manager

They do fantastic work and everyone there is professional yet incredibly nice.

Very happy with service.professional staff and facilities.

They treated me so well! Friendly and professional. Did excellent work and even washed my car! Six stars!!

The Honda dealership section of the Auto Nation series of buildings is not where google maps takes you. It is southwest down Sprague ave by a few blocks.

It feels odd giving five stars to a car dealership since I generally hate car shopping, but this establishment deserves it. They have one my business not once, but twice! Both times I have come in, made an offer, and been taken seriously, and found the deal I was after. Justin is great to work with and I appreciate all you did to make this happen!

I've now purchased two new Hondas from this establishment. I appreciate that they take me seriously and I feel they work to get me the best deal possible. Justin, you're the best! Thank you for getting me into my latest purchase.

Purchased a 2018 pilot elite. Price was competitive, sales team was professional and the transaction went very smoothly. Nick, Eric and Dustin all stayed on top of our transaction. We would Recommend AutoNation again. It was also convenient to be able to compare the Highlander and the Pilot side by side since they’re all in the AutoNation family. Edward and Lucy

Absolutely love my new Honda Civic! The people at Auto Nation we're very helpful, friendly, and patient. They made sure we got everything we were looking for at a great price!

We have now purchased 2 cars from AutoNation and both experiences were great! Car salesmen usually have a terrible reputation for being pushy, but the individuals we've worked with at AutoNation have all been very accommodating and have actually listened to what we have to say. I have already recommended them to friends and will definitely continue to do so.

Car was towed in and they did a computer update.

One of the worst dealers me and my wife went to the sales rep Sam did not listen to anything my wife wanted in a car she didn't want red and it was red it wasn't supposed to be over 2 years old and it was 3 it suppose to be under 20000 miles and it was almost 40000 and the . Price was 5000 over what we wanted then he insults her by saying that if you can't afford it than this car is not for you so we went to Toyota and bought a new rav 4woulf not recommended that dealer to my worst enemy

Excellent service and quick.

The service department was great. I got in at the appointed time and finished in a reasonable time. Troy explained the multipoint inspection thoroughly and provided options for the tires I needed. Good Job!!

As usual, service dept. was efficient and polite, plus a car wash included.

We had a very good experience buying a new Honda CR-V from Autonation. They had things in order when we picked up the car and were very helpful teaching us to use new options we were not familiar with.

Great service and great people. I would recommend to all.

We had an excellent salesman. We are very happy with the car we bought at AutoNation.

We had an amazing experience with Honda Autonation. their staff are friendly, courteous and not at all pushy! They went above and beyond to get a repair fixed on my new car and I'd DEFINITELY recommend them!

Good help, honesty was valued.

My husband bought a new CRV last December and I just got the HRV to run my clients around the city...quick and sporty with lots of room HAPPY!

Efficent and very nice, They did what they said and they washed my car

I appreciate the honest assessment of needs and their honesty with maintenance that is not of a concern at this point.

Very helpful, found what i needed.

Great service as always. We've been bringing our Hondas here for 15+ years. Friendly / helpful staff. Highly recommend.

Had a friendly salesperson named Nicola, who was very helpful in finding the CR-V that we were looking for and explaining the nuances of it.

I called Autonation Honda and talked with Nick Gunlap,and asked if a certain trim/color CRV was available. Nick had the car waiting for me to test drive an hour later. Nick was very helpful and knowledgeable during the test drive and during the negotiation of the sell price. Nick spent at least 40 minutes showing me all the bells and whistles and hooked up my phone to Bluetooth. From start to finish, Nick and the staff at Autonation Honda were friendly , efficient and very helpful. I would absolutely recommend a friend to purchase a vehicle from Nick.

Repairs were done quickly and techs were very plesantu

Not pleased at all! nice people but, We took our car there to have the key reprogramed and the first day they locked my keys in the car. The second day i hand went back and they had lost my keys to my car!!! un real, This is not professional, And they wasted me and my family's time, Granted they gave me a loaner car. Im very unpleased... All i came in for was a reprogram and now Im with out my personal car 3 days! Never had such carelessness from a business.

Very friendly staff. Staff willing to help sat down with me and went over what I was looking for to know which model. Honda pilot Ex-L has a lot of great features. Drives smooth. Runs quiet. Big thank you to Brian who helped me most of the day and made buying a honda pilot easy. I would highly recommend auto nation honda in Spokane valley.

Our buying experience with Sam Nemri at AutoNation Honda was extremely positive. Sam stayed in contact with us via email and phone, without being too pushy, while we got quotes from several other Honda dealerships. In the end, Sam beat everyone else's quote... and then came in on his day off to close the deal. Our only complaint is that the "finance paperwork" for this all-cash, no-trade-in sale took far longer than it needed to. I even had time to drive away and bring back lunch for my wife and I, and eat it, while we waited! But that wasn't Sam's fault and - to his credit - Sam sat and waited with us for that 1+ hour period. He could have easily gone off to do something more useful with his time, but instead he stayed with us. Sam definitely helped make that wait more bearable. We 100% recommend Sam as your go-to sales rep at AutoNation Honda. He's nice, helpful, friendly, well-informed, and extremely professional. Probably our best car buying experience ever!

Very happy

Great friendly service. While we waited, Kody, my Salesperson, even endured looking through more than 200 selfies on my daughter’s phone

Jake was very great working with. Very knowledgeable. Love my car. Would recommend Jake to talk to. Great guy. Great car. No pressuring

Just purchased a new CR-V. First time I was able to get the everything done under 4 hrs. Jake Welton gave us superior customer service. Even though he is fairly new at sales, he was eager to make our experience memorable and fast.

Went to AutoNation Acura May 10th, and talked with salesman, Ron Criscione, and test drove a 2009 Chevy Impala. Loved the car. Excellent customer service from Ron. Manager, Brian Pinick, was also terrific. Was very helpful, very pleasant and went the extra mile. The next day, the " Service Air Bag " popped up. Took the car back and Ron had me take the car immediately to the service department. They had to order the replacement part. Car went in Wednesday and I picked it up Wednesday. They took care of everything perfectly. Kudos, Kudos, Kudos. Thank to everyone at AutoNation Acura in the valley.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. I work in a company that employs over 1000 in Spokane. And I have the opportunity to voice to the masses. Word of mouth can be very efficient when conveyed to many. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Awesome people*****

Best buying experience!!! Went to quite a few dealerships and did the usual wait game.I even sent my husband to LHM to see if they could get me around a payment I wanted and the salesperson told him it wasn't gonna happen ,so when I got home,I called autonation, in the valley talked to Nick Dunlap on the phone,and when we went in, he had estimates ready for us,and we left that eve with a new Honda Pilot, Love my car!!!!

Nick Dunlap was the most helpful salesperson this time around in buying our 2018 Pilot.

Nice service managers; quality work by mechanics; service guaranteed. (with a smile!!)

I made an appointment, arrived for the appointment and 3 hours later I drove off with a brand new car. The no pressure sales tactics where really appreciated, along with both the friendly and good nature management and financial representative, made this a really good experience. We will buy our next car from this dealer.

Auto nation Spokane highly recommend buying any vehicle you wish from them. Awesome customer service all around. Ask for Nick at the Honda location or ask for Tyler at the Subaru location. Amazing gentleman

They honored their internet price, gave us a choice of colors and a reasonable trade in. Car not ready when we arrived for appointment but was delivered within an hour. They did try to get us to buy an extended warranty but we declined.

I appreciated the thorough services that my car received. Had an oil change and then they went over items that are due, due to the mileage on the vehicle. Although some services seemed unnecessary at 34,000 miles (such as transmission flush?), I still appreciated their service, though.

It's not the service writers fault that helped me he was great but my car still did not get fixed it has a Freon leak and they can't find it so they just filled it up put some dye in it which I figured they would do drive it around for a couple thousand try to find the leak when they see the green die

Great group of people at this Honda location! Im so happy with my car and feel like I could not have got a better deal anywhere else. It was just so easy and painless. Didnt feel like i was being hustled or taken advatage of. Great experience!!!!! Kudos to Brian and Eric at this location. They were fun and are awesome at what they do!!!

Nick was my salesmen and he was incredibly nice and I really enjoyed having him. Thanks

AutoNation Honda Spokane Valley provides excellent customer service. When I leave our car, I know it is in good hands. Thank you.

Great service! they helped me find the perfect car! And within the day I was driving it all around town. The salespeople were not pushy and annoying. Rather, they were super helpful and whenever you had a question they were there to answer!!

Friendly, fast service. Brought my truck in for a factory recall airbag replacement, 2 of them actually, They stayed open a little after closing so that I could drop my truck off on a Saturday. Provided a nearly brand new loaner vehicle. They noticed my key fob was not in the best of shape and offered me a replacement that was much more durable and cost effective. They disclosed all the issues they found during a complimentary safety inspection and when I called them out on the parts prices vs their bid's they were honest with me about the price vs labor breakdown. Definitely going to check these guys out when I decide to get a new one.

We recently bought a Honda Pilot 2018 from Honda Spokane Valley and could NOT be happier with the service we got. Sam Nemri, Eric etc were very friendly and it was a very quick and smooth experience. No backtracking from the deal that was given to us etc. Superb experience!

Experience was pretty typical. They were definitely pushing for us to make a purchase that day which we ended up doing after some negotiations. They were overall pleasant and respectful.

Good car good price

Excellent in every way. Third time there. Nothing else to say

All personnel were honestly a pleasure to deal with, and all knowledgeable regarding ALL brands of vehicles.

John was very helpful during the process of purchasing our new car. I will definitely recommend people to AutoNation Honda!

Excellent Services

Can't say enough about AutoNation Honda. They are great! Everyone wants to help. Looking for a vehicle? Go there

I was very pleased, and the recall repair did not take very long at all.

Great people fast service would recommend

Very prompt friendly, no extra sales pitch,They even washed and vacuumed out my car

I was in and out in a very short time. Thanks to the crew there!

I am very happy with the service that Honda Spokane Valley did yesterday. They are always so friendly and do things in a timely manner. Thank you.

Friendly, good staff. I'm happy with the car we purchased here recently as well as with the buying process.

Go see Josh V. He is the best.

Great customer service!! Brian Freeland was a great help as we came to terms over the internet. Got a great deal! Eric Witt also helped a ton putting the deal together. Closing was fast, and they got me better financing than my bank! This was the 4th auto purchase from them, and I will go back and continue recommending them to my friends and family.

My buying experience at Auto Nation Honda was really nice & enjoyable, because Sam listened to me, did not pressure me. He was there to help me find what I was looking for. I came back with my husband to make sure he liked the car as he is a big tall guy and needs to fit!! The purchase was efficient and we were treated with respect.

Staff. Friendly. No pressure nice experience. However. Much pressure to by warranties and extra sales plus what appeared to be delay tactics to wear you down before the warranty meeting. Who's behind this training. Who profits most for the tactics. The car buying was easy the rest toucher. When will they learn and offer such things only to those that really want it.

They did us right by being honest.

In and out the door quickly! Thanks!! That's a change!

I had a pleasant experience working with Sam Nemri and managers Eric Witt and Josh Evans at Autonation Honda, who knew a lot about the cars and different available options. They helped find me the car that I was looking for with the color that I wanted as well. Thank you AutoNation.

I had a pleasant experience working with Sam Nemri and managers Eric Witt and Josh Evans at Autonation Honda, who knew a lot about the cars and different available options. They helped find me the car that I was looking for with the color that I wanted as well. Thank you AutoNation. Peter

If you want to be treated like an idiot and to be cheated out if your hard earned money, then by all means go to auto nation.

Airbag recall. Did a good job and even washed my very dirty auto!

AutoNtion Honda of Spokane valley is by far a great place for my future vehicles buying experience. Awesome, friendly staff and management! They sell and buy all kinda vehicles not only Honda's.

Prompt service and friendly service people

We have had out Town and Country for a week now and so far we love it. It rides really nice and smooth and we have lots of space.

I never felt pressured. Every one was very personable, took time, and was extremely patient with all my questions. The whole time I was comfortable with the entire team. Thanks to Nicola, Sam, and Eric.

I am now driving a 2018 Honda Fit. I love this car! This is the first new car I've gotten in about 30 years, so thank you to all of the very nice people I dealt with that day.

The salesman, Josh, answered all my questions with no pressure to buy. The entire purchasing process was smooth and took just over an hour.

Good service and experience. The gentleman who helped me was very thorough and explained everything well

The Honda Rep was very professional and pleasant. He explained everything and offered a military discount. Thank you!

it was good. saw the car i needed with low miles, carfax, and very clean. only bad thing was battery was bad, but don't blame them. had issues with that before. when they go bad little to no sign.

Salesmen was good in finding the car that was within price range and what I was looking for. Then it went downhill from there. Trade in on my used vehicle less then Kelly Blue book while taking $300 off for cracked windshield while selling me a vehicle with chipped windshield. Car had to be detailed twice and still was a poor job. Finance manager guilted a service plan saying it can be removed easily if I changed my mind. Took over ten emails, five calls and finally coming into the office to get it removed which I am still waiting for the reimbursement for the financed amount. Also had to come in asking for plates when I never received a phone call of them coming in. Poor communication, poor buying experience and will never recommend anyone to use this dealership. Car runs rough even though it was ?checked? out. Thought I would be more confident buying from a dealership but now feel a private owner would have been better.

Thank you for all the help. You guys in the service center are the best! Thank you Derek and Taylor from the crew at Northwest Autobody Sandpoint Idaho.

Our best car buying experience of many. AutoNation staff was friendly and very helpful. Special thanks to Brian, Jeremy, Nicola, and Michelle. We really like the Honda Accord we got from you to replace our old Honda Accord.

We have never bought a car with so much ease and professional care as with this dealership...Sam was awesome from the beginning phone call. When we arrived, he and Eric met us in the parking lot at our car. They had readied the new Pilot for us. It was clean and waiting. This is our 2nd Pilot. We love the car! Would highly recommend this dealership to anyone looking for a Honda and a great car-buying experience!

I'm in a great position to buy any vehicle of my choosing - current vehicle is paid off and runs great. So my choice was to bide my time and do my homework. For two years I've watched the market on my choice: Toyota Tundra SR5, 5.7l, Double cab, with off-road package in white or charcoal. I've made plenty of calls and asked plenty of questions and then decided this was the month to treat myself. At 8:45 this morning I reached out to AutoNation over a CarGurus posting (list price: "fair"). At 9:36 I got a call from a salesman. After getting more information and asking for pictures I received a spec sheet. Said sheet touted the ever gimmicky marketing ploy of " no-haggle, one price approach on all pre-owned vehicles". I wrote back the saleman stating " I see the "no-haggle, one price approach...... to ensure you get a fair price every time." statement. Keyword appears to be "fair" not "great". I'd like a GREAT offer. My own research shows the cash value of this truck is between $##,### and $##,###. You'll have to come down on the price for me to consider this truck. ...That's when things went south. Saleman writes back: "The prices on our pre-owned stock are 1Price. That means we've built-in the discounts ahead of time as a service to our customers (turns out 90% of our customer's don't enjoy back-and-forth negotiation and haggling), so that you're guaranteed a fair-price, and that price is fixed. I would argue that this Tundra is priced really great! Black Book value is $##,###, and KBB is showing $##,###. The truck isn't fully stock, and has running boards, a 3"/4" lift(can't remember which), a cold air intake on it that is increasing it's value, AND it is Toyota Certified (you can learn about that here) which also increases it's value and carries with it a warranty that is better than on the new ones." Well... he certainly has his markety, gimmicky, condescending, but most importantly patronizing tone down.... yep buddy... you just lost me at "learn". My response: "My offer (bottom line out the door) is $##,###. I don't need to "learn" what Toyota Certified means. I've spent the last two years researching what I want, I'm not in any hurry. If you don't want to work with me over a negotiation for a better price keep me in mind for any future: 2014-2017 Toyota Tundras (SR5, 5.7l, double cab, off-road package in either white or charcoal gray) you may run across." ...and an attempt at recovery from him: "I apologize if I came off patronizing. That was not my intent! I find that a lot of my customers don’t know what Toyota CPO means. I probably should have worded that differently. Ha! I would love to work with you in negotiation if I could, but my hands are tied. It’s a national corporate pricing theme. I’ll do a search for you and see if I can’t find something that matches your specs." Hmmm.... "hands are tied. It’s a national corporate pricing theme" WOW, what a phenomenally poor business model. And... well... I'm not "most people". My parting words: "Well, it was patronizing. "national corporate pricing theme" is not a theme it's a marketing gimmick. Point being I've watched these trucks on CarGurus for the last two years at dealerships within a 500 mile radius of me. Prices go down all the time. There are 5 other trucks listed on the West side and in the Portland area I'm interested in. I've busted my ass and saved and did my homework for 2 years - now is the time to treat myself. I'll take my business from place to place until I land a deal where BOTH parties win. I appreciate your time today. Nothing further need." I guess the salesman didn't understand that while I was taking care of financing and waiting for pictures (those finally arrived at 2:29) I was reading reviews where people had successful negotiations with other sales people there. I guess the salesman didn't understand I had already arranged to start driving up there at 3 pm today HAD he just worked with me. I guess the salesman didn't understand this was a guaranteed sale if the truck checked out and he got it down to better than a "fair" price.

By far the best experience I have ever had at a dealership. Nicola was extremely helpful with the process! Highly recommended

I am the owner of All Seasons Driving School in Spokane Valley. We purchase and service all of our company and family owned vehicles from AutoNation Honda in Spokane Valley. A fifteen year relationship now. General Manager, Russ Norman and his entire staff of sales people have been nothing short of excellent and treat my staff, referrals and myself as though we are their most important customers. John Ferry , Service Manager has surrounded himself with a top notch team of professionals, who we count on to help manage our fleet. David Winkler has been especially helpful. I rely upon his recommendations regarding our vehicles to see to it that they get the required service at the correct intervals. As a result, we suffer little to no down time, which is paramount to our success. He understands our needs and meets them. I highly recommend everyone give these folks a try at meeting your automotive needs. We are a very demanding customer and they have never fallen short of our expectations. Thank you Scott Yerges

It is always easy to get an appointment in the service department that meets my scheduling needs. They are always good about explaining what they feel needs to be checked or repaired.

Was a great car buying experience. Nick Dunlap, our salesman, was knowledgeable, great personality, and was an enjoyable afternoon at AutoNation, Spokane Valley. Love our CR-V including the way it drives, all the options, how it handles in snow, and gas mileage. One of my favorite options is cruise control option that slows your vehicle down to car lengths you select, then resumes the speed when car you are behind speeds up. Giving the whole experience a big fat 10.

I should have read some of the reviews before our purchase. Actually, everything was great until the actual purchasing part. I was paying cash but still was told I had to go thru all the paperwork. They asked for my social security number. I said no, as I was paying cash. The salesman told me it was just for the paperwork but at NO time said that they were actually RUNNING MY CREDIT. I was NEVER told that they did that or were going to until AFTER I purchased the car and was checking my credit online. There it was, a credit inquiry from AutoNation Honda Spokane Valley. I was shocked and upset naturally. Had I wanted my credit checked I would have financed the vehicle. After leaving messages, and not getting return phone calls, I began emailing the sales manager, the salesman and another member of the management team. I was told they legally had to with the new laws on dealerships for terrorists. Ok, I researched it and its most of the way true. However, my issue wasn't that they did it, it was that they didn't disclose that it was 100% necessary for it to be run if I wanted to buy a car there whether I was paying cash or not. They didn't give me the choice. Had they, I probably would have left and found a car from a private seller. It's an integrity issue. And one of the many reasons people don't like dealing with dealerships. Untrustworthy. The car has been having strange issues including the check engine light turning on the very next day, car not wanting to start and so on. I email. They ignore me. But all the while they have been sending me email after email ASKING me to leave feedback. I purposely haven't because I wanted to give them a chance to address the issues with the vehicle. They ignore us. We even left 2 voice mails for the General Manager, Russ Norman. IGNORED. Nothing. No responses to emails. No phone calls. Which means that I have no choice but to leave negative feedback and share our experience. They were all nice when they were "courting" us to be a buyer and literally as soon as we did, it's been awful. I would not recommend anyone look to purchase or lease a vehicle from this dealership.

An amazing experience, from beginning to end. Nicola and Eric went above and beyond to earn our business. Love our new CR-V!

Thank you all for the great service!!! Nicola, Jeremy & Mike you were the best. We will definitely be back and let everyone we know where the best place in town is to purchase a new car.

I've purchased new cars before but this was by far the quickest, easiest and friendliest experience! Thank you Anthony and Eric! :)

Everyone very helpful and friendly. Waiting room was clean and coffee was provided.

Pretty good. It was nice to check out several brands of cars in one area with one sales person. No pressure from sales person that felt icky and controlling.

Our salesman, Anthony was amazing, outstanding and awesome. The service from all of the crew from the moment we drove onto the lot was the best ever. There was NO high pressure tactics, only polite, professional and special service. Anthony was amazing in every way because he was thorough, kind, soft spoken and most of all patient throughout the process of explaining every detail we needed to know about our new Touring CRV. He made it an exceptional experience and there was not one thing that we didn't like about AutoNation. NO stress whatsoever, just a grand experience along with a beautiful new car.

An average place to purchase a vehicle. A Very good maintenance facility.

Amazing place to purchase a vehicle. The entire staff is awesome and not your usual high pressure type dealers. Anthony, our salesman, was wonderful. Thank you AutoNation for the great pricing you offer and quality service. Will recommend to everyone!

Great people the 2nd time there and both times were great experience will buy my next car there I recommend them for your next car.

Changed the spark plugs and adjusted the valves on my 2012 Civic (102,000 miles). Car has more pep now!

Went to get an oil change knowing that they were going to have to do replace an air filter and do a couple extra things. When I made he appointment the lady in the phone was very helpful and told me it would be $140 total. The day of the appointment Tyler, the service man, gave me a 10 % discount because I forgot my coupon at home and even though the car's computer said I needed a new cabin air filter, told me it was good to go for awhile still. My bill ended up being $83.

If you are going to buy a car and what a top quality vehicle at a great price go to honda autonation in spokane valley and ask for sam and eric. They helped me find the perfect minivan, great customer service and had me in and out in no time.

Very pleased with the service I received when I had my car serviced. David was mos helpful explaining what was done and what the problem was I had. I appreciated his telling me.

Went to a couple different dealerships and all had great customer service, including AutoNation. In our case it came down to inventory. AutoNation had it and the others didn't. Again the customer service was great. Paperwork was a little arduous, but that was mostly due to our situation. In the middle of the process we thought that we maybe wanted to switch to a white car, this was a hassle for them but they worked with us through our options, and in the end it worked out. I would recommend.

Scheduled an appointment to take my 2015 CRV in for a routine appointment. The service department is friendly and thorough. Plus they don't try to 'upsell' you on things you don't need serviced.

Friendly service with thorough explanations of issues/concerns

Fixed some factory issues. They have been very helpful.

Always pleasant and courteous. Prompt and explanations are in terms I can understand.

It was fine. It was what I expected from Honda. That's why I own one.

We were very happy with everyone that we had contact with. It was the best car buying experience we have had.

Great service department, professional service advisors and technicians.

Just an oil change for our CRV, but I appreciate the quick appointment time, the efficiency, friendly staff and of course a super car wash and clean job. Thanks Gentlemen!

Clean facilities, extremely helpful employees. Service manager is always fun to receive help from!

NIck is super cool and easy to work with. He was very informative and made the whole experience enjoyable. The entire staff was welcoming and helpful.

After a somewhat poor experience at AutoNation Toyota, Nick at AutoNation Honda took over and was terrific. He was very helpful and informative without being pushy or overbearing. He and the whole staff created a very smooth and satisfying buying experience.

Had great no haggle experience buying a used vehicle from this establishment. Our salesperson, Nicholas Dunlap, called me quickly after expressing interest in one of their used vehicles I found online through CarFax and put a hold on it until I could drive clear to Spokane from Oregon to check it out the next day. Nick was great to deal with, very patient and helpful. Our finance person, Michelle, also did an awesome job, cranked out the paperwork very quickly and found us a great, low interest rate. Would definitely deal with these guys again

Great service. Great communication. Will be back for sure.

We called another local Honda dealer told them the options we were looking for and the price payment we would like to be in. They said that that wasn't going to happen. Then we call the Honda nation and talked to Nick. He said that would be hard to find and that he would do his best and call me back. He called back shortly and said he found a car and he would get it there for me!! It had all the options that we wanted. And he kept our payment exactly where it needed to be. Highly recommend him if you're looking for a car!

The people I worked with were all super helpful in assisting me with buying a new vehicle. Right away I felt as though they were all doing their best to help me with this purchase and were honest every step of the way. I appreciated their patience and understanding with me as I learned throughout the process. They were always available to answer questions and Nicola was especially wonderful at helping me make a decision and staying in touch. I would recommend anyone to this dealership, especially to Nicola!

I had owned my car for 10 years when I finally decided to get a new one. I found the car I wanted. The salesman did everything he could to help me with this car. However the finance lady Michelle, had everything messed up on the first paperwork. So we changed a couple of things and resigned the paperwork. Come to find out that while she was on her vacation the paperwork was still wrong, and i had to sign it a third time for her incompetence from the very beginning. This is the first car that I have ever financed and i can definitely without a doubt say that I will never use auto nation honda again to find myself a car. Nor would I ever refer anyone there.

Very satisfied with all the people we dealt with. Got a much better trade in than expected. This is the 3rd Honda purchased from this dealership.

we are waiting for manager to call us regarding repairs. Hopefully Eric keeps his word and help us with these repairs.

Buying a car, with the help of my sales person, Nick Dunlap, was the best experience I have ever had while purchasing a vehicle. My husband and I each bought a car from him. He was knowledgeable, helpful, respectful, and polite. If I owned a dealership I would certainly want him with me. He is an amazing asset to the dealership.

Our first pleasant service in our many years of purchasing Vechiles from all Brands . We chose to stay with Honda and are so Glad we did! Our over all sales Man Sam was professional and Knowledgeable in Honda Lines & Products!! Definitely coming. Back Thank You

We just purchased an immaculate 2005 Cadillac CTS from Auto Nation and I cant tell you how quickly they processed the whole transaction. The sales staff was super nice and efficient! I would totally recommend them. The car itself is fantastic and we got a great deal! A++

My purchase of a new odyssey from Valley Honda was an excellent experience in all respect. Nick was very helpful in helping me select the model. He got the car in from another dealer on short notice. Very friendly and helpful staff.

Thank you Spokane Valley Honda Auto Nation for making my Honda CRV a very enjoyable experience. Jake was the best, and I would definitely recommend him and Auto Nation to anyone looking to purchase a new or used car. First time Honda owner and lovin it!!!!

Bought a new car there last fall and had a great experience, but their service department is the worst!!! I will be taking my vehicle to Coeur d'Alene Honda or Pete's Honda for maintenance from now on! They will never have my business again!

The young lady who showed me cars was the perfect one for me. She found my dream car for me! The people there were all friendly and helpful. I would recommend this place to anyone looking for a vehicle!

Quick thanks to Rich And Christian also special thanks to Justin. You guys made us very happy.

Great experience. Staff was very helpful and friendly.

This is not the first time I've visited and used the service department. I just had to fork over $2,600 for a couple of repairs and maintenance updates. Well, it was worth every penny. They have not only fixed and "refreshed " my 11 year old car, but they back it up. They have treated me as if I brought in a $40,000 vehicle, not an 11 year old CR-V. Thank you to Honda of Spokane!

Amazing customer service, friendly staff, honest, polite and friendly conversations.

Justin and the rest of the staff did a great job and were extremely professional

Just purchased a 2013 Honda Odyssey from Nick! From the first initial contact via e-mail, we felt extremely comfortable! Nick Dunlap was friendly, courteous and respectful. He asked us what we were looking for, offered recommendations, options in different vehicles BUT NEVER pressured us in any way. The whole process was easy and actually fun! Everyone at the dealership made us feel like part of the family and not strangers! Thank you EVERYONE! Respectfully

It was my first car and I'm really satisfied with an employee named Samer Nemri who gave exceptional customer service. I was highly satisfied with his work. I can see that he knows his job and is really passionate for what he does. I highly recommend him for future customers. Good job.

Just purchased a 2013 Honda Odyssey from Nick! From the first initial contact via e-mail, we felt extremely comfortable! Nick Dunlap was friendly, courteous and respectful. He asked us what we were looking for, offered recommendations, options in different vehicles BUT NEVER pressured us in any way. The whole process was easy and actually fun! Everyone at the dealership made us feel like part of the family and not strangers! Thank you EVERYONE! Respectfully, Andy and Cobi E.

Just purchased a 2013 Honda Odyssey from Nick! From the first initial contact via e-mail, we felt extremely comfortable! Nick Dunlap was friendly, courteous and respectful. He asked us what we were looking for, offered recommendations, options in different vehicles BUT NEVER pressured us in any way. The whole process was easy and actually fun! Everyone at the dealership made us feel like part of the family and not strangers! Thank you EVERYONE! Respectfully, Andy and Cobi Eernisse

My wife bought a new, 2016, Honda CR-V Touring edition from the folks at Auto Nation Honda in Spokane Valley, WA. They gave her top dollar for her trade-in and a good price for her new SUV. Everything they said they'd do, they did. Exceptional service by Meredith, Yev and Russ in the transaction. Meredith was great with her communications through the entire process. We would highly recommend this dealership and their products.

By far the easiest and most satisfying car buying experience I've ever had. This CRV was a gift for a family member. Listen to me: these folks are extraordinary! I highly recommend our salesman, Tylor. He was honest, helpful and PATIENT. He worked well with his manager (wish I could remember his name) and between the two of them, they came up with a deal we couldn't pass up. When we signed papers, we were pleasantly surprised the license and taxes had already been included rather than added on after the deal was completed. Since the car was a gift to a family member to be picked up on a different day, when he arrived, the car was ready to go, filled with gas and had a commercial sized bow on the hood. We will definitely check at Auto Nation Honda the next time we look for a car. Who knows, this family who has previously owned Toyota/Lexus's for 20yrs. might be ready for a switch to Honda! Loved these guys! ' '

The sales person calls number of times. Could not reach me Do emailed a number of times. But when i finally emailed back that another company could not get me a loan on desired wishes. He didn't return any phoned nor emails. Then next day files app out online and he returned on email since saying he received app and asked what car i was interested in and that was it. Been 4days and nothing. To prior of knowing my history her was annoyingly bugging.

It would be much appreciated if your advertising department would quit blowing up Craigslist with your postings out in the West Plains, you are ruining Caigslist!!! Please keep your postings in Spokane as we don't care about the cars you have for sale!!! Thanks

We did purchase a cr-v. Had a good experience. The service was very good.

Needed to buy a car, my husband hates the process so I started everything, found the car and worked with the sales rep, they were all very attentive, helped me make it as easy as possible, and helped us get what we needed and wanted in the price range we wanted!! If I find a need for a new rig again I'll definitely be going back!!

did a few extras for me when I came in which did not cost them anything but helped me

We were looking for a vehicle it would be easier for my husband to get in and out of. We asked about using our car as a trade in on a lease. After everything being answered and explained we were not able to lease a new vehicle but we're given a great option of purchasing one we qualified for. We decided to purchase it, did all the paperwork and took the car home. We were contacted the next day to let us know funding had been approved at a lower interest with lower payments and a higher trade in amount than originally stated. We had NEVER had a dealer do this before. The staff at Auto Nation Honda Spokane Valley is the best we have EVER dealt with!!! Thank you Justin, John, Brett and Josh!

My wife and I despise dealing with car dealerships. Most of them are high pressure, rude and game players. Auto Nation Spokane of Honda is different. Yes different than the rest. I live in MT and hands down Kody Sturgis played no games. He gave me a price and he was true to his word. Here is the home run. Kody arranged an associate to drive to MT and pick my wife and I up! Drive us back to the dealership in Spokane. And guess what there was no surprises.... They were true to their word not to mention pick us up so that we didn't have to drive two vehicles back to MT. All I can say is WOW... Auto Nation of Spokane. Additionally Josh and the finance guy were incredible. All around incredible experience. I will spread the word how great you guys are.

So incredibly disappointed with our experience here!! We were promptly helped by Meg Glover-Cloutier. They didn't have what we were looking for but we were shown another option that we loved. We were told she would run some numbers & email us right away. Having been preapproved by our credit union for 30k, we were ready to make a decision as soon as we got the email... well, we didn't get the email that evening as promised & we didn't even get it the next day!!! We haven't heard ANYTHING back at all in three days!!! We were really excited about the idea of buying that car but now we are taking our business elsewhere!

I purchased a 2001 Suzuki xl7 from autonation honda spokane 2 weeks ago after being reassured thats it had passed a used car check the water pump went out called the service department about repair and to get a quote we waited 4 days only to get a quote for the repair almost as much as we paid for the vehicle and being told that if we bring it to them they would do the repairs them would take it to another shop for the repair. I was told to call the sales manager but he wasn't able to take my call. Called the shop that they said they would send it to and was quoted less then half the amount. Feeling bad about sending friends and family to autonation honda spokane who purchased vehicles. I guess after going from Appleway to autonation they no longer have integrity they had.

I purchased a 2004 Ford Excursion from the dealer on 2/7/2015. The transaction went smoothly, albeit, they need more closers on staff to provide a less than 4 hour total purchasing experience with 2 toddlers and 3 other kids under 8. The issue that I am having is that I repeatedly have called to have a part installed that was promised to be installed at closing, and they NEVER call back, except when I made a phone call to the general manager; I get a call back, and they order the WRONG PART, even though I specify in photos and emails the correct part to order. we are going on OVER 10 WEEKS since we closed the deal, and Autonation Honda has not made good on installing the part. Also, I have called to request information on where the windshield was replaced so that I can have warranty work performed on the seal that has separated from the top of the windshield, and THEY NEVER CALL BACK! Am I sensing a common theme here? Autonation markets itself on customer service and loyalty. This is my second Autonation purchase, and I want the general manager to make it right, not another ten weeks from now, but a phone call in the next week, is that too much to ask? You can find me by the vehicle type and year and sale date at the top! Just give me a call!

I purchased a 2004 Ford Excursion from the dealer on 2/7/2015. The transaction went smoothly, albeit, they need more closers on staff to provide a less than 4 hour total purchasing experience with 2 toddlers and 3 other kids under 8. The issue that I am having is that I repeatedly have called to have a part installed that was promised to be installed at closing, and they NEVER call back, except when I made a phone call to the general manager; I get a call back, and they order the WRONG PART, even though I specify in photos and emails the correct part to order. we are going on OVER 10 WEEKS since we closed the deal, and Autonation Honda has not made good on installing the part. Also, I have called to request information on where the windshield was replaced so that I can have warranty work performed on the seal that has separated from the top of the windshield, and THEY NEVER CALL BACK! Am I sensing a common theme here? Autonation markets itself on customer service and loyalty. This is my second Autonation purchase, and I want the general manager to make it right, not another ten weeks from now, but a phone call in the next week, is that too much to ask? You can find me by the vehicle type and year and sale date at the top! Just give me a call!

After shopping around I settled on auto nation to purchase my 2015 Honda CR-V. Nick Johnson in sales was Excellent! Very knowledgeable, and able to answer all of my questions. The atmosphere was relaxed, I never felt pressured, and they worked with me and my budget. Go to auto nation and ask for Nick, you won't be disappointed.

CUSTOMER SERVICES is everything ... Thank You Sam for helping me find what I wanted .... nice inventory and prices!

I've been in for repairs a few times in the past 6 months and Jeremy in the service department is always helpful and working hard to get me back on the road quickly. Even calling back with a lower quote when he identified a pricing discrepancy. How often does that happen? Appreciate the honesty and attention to great customer service!

One of the most frustrating experiences I have ever had. I was told we were good on a vehicle and that paperwork was getting done for 3 days and then find out they weren't doing anything. Thanks for screwing us over and not even caring.

I was treated extremely well by Meg my sales person. All the stall was helpful. I love my new Honda Fit. I love the way it drives and looks. I'm happy every time I drive it. I keep it spotless because it looks great and I want everyone to see it at it's best. The mileage is great. Majil Fausel

Personable and pleasant. Liked the ease of pricing and the excellent customer service.

Very helpful. Found us what we were looking for. Helpful in getting us a nice interest rate.

Justin Daniel and the rest of the staff really helped me out. We looked at a few options before settling on the perfect one. They really went above and beyond to help me get this car at a rate that worked for me.

Everyone at this facility has been extremely helpful in every aspect of my dealings with them.

After a test showed a low battery, they offered to replace it for $125. My wife called me with this quote and I thought it was fair and reasonable. A few minutes later, she texts me that we are going to have to replace the battery cables because our existing "3rd party" battery has stretched the cables. The new cables are going to cost $250 and would have to be ordered. They proceed to install the new battery and hook it up to the existing (remember, these won't work because they are stretched) cables. They send her on her way. When I hear about this, I'm miffed. So I call the dealership and speak to Kyle. I ask him if I were to replace the battery on my own, with a 3rd party battery with the same size studs as what are currently in the vehicle, will the existing cables work? "Probably" is his reply. I tell him to take the new battery out and put in the existing battery. In the meantime, my wife had already left the dealership and now has to go back. I am furious about the up selling of things to people who may or may not understand (my wife doesn't know the first thing about battery studs and cables). But, I'm even more angry that they sent her out on the road with a "temporary" fix. Who does that? We are a two-Honda vehicle family. Both were purchased from this dealership. Congratulations, you have now lost a customer for life. There are too many options out there, a shady dealership doesn't need to be that option. Stay away people!

Purchasing my 2015 Honda Accord EX sedan was a pleasant experience buying from AutoNation Honda in Spokane Valley and salesman Jon Fogal. Jim

Bought my 2002 Jeep Cherokee. Service was awesome, salesman was knowledgable, very nice and helpful. Was a smooth transaction and great buying experience.

The manager Joe at Auto Nation in Spokane Valley worked with me personally! As a single female parent, I was afraid of being treated unequally but I found it to be just the opposite. Jon, was my salesman and he was so caring and patient and went beyond making me feel satisfied with my new car. I can't say enough words to express my thanks! Auto nation will treat you like family!

everyone was friendly, helpful and professional. We drove 600 miles to reach autonation and was not disappointed in any way. I will recommend autonation Honda to anyone wishing to purchase a new or used vehicle!

Come see me! We'll get you taken care of big time!

From the minute we walked in the door, Josh Evans was the ideal salesman, focused on helping me get the car that fit my needs. He never tried to pigeon-hole my needs into a different car. His honest, friendly enthusiasm was refreshing after having been met the stereotypical "Car Salesman" at some other dealerships we had visited. He went out of his way, coming in on a busy holiday he had off, to help us locate and complete the purchase of our car. If you need a car, you should visit AutoNation and ask for Josh. If you need an SUV, you should definitely check out the Honda Pilot. I'm loving mine. Unlike SUV-wannabees (Minivans masquerading as SUVs.), the Pilot has great visibility and ample room. It hauls LOADS of cargo without looking like a truck like a few other SUVs. The Pilot interior has all the comforts and amenities I want without feeling overstuffed, making my driving experience relaxed and easy.--even in the snow ice. The Pilot traction and drive are stable and dependable, AND, I finally had to fill up the gas tank. With a mix of town driving and a short highway drive, my PIlot gave me 22 miles per gallon on the first tank! I can't rate quality of repairs because I haven't needed any; but I can rate my Pilot and the sales experience at AutoNation with Josh as 10 stars!

This was the first time I purchased a car online and Tony Crego was amazing. He answered all my questions in a direct and forth right manner. I never felt like he was telling me what I wanted to hear just to make a sale. Tony took the time to get to know us and followed thru immediately when he heard of a vehicle we might be interested in. He did such a good job matching us to the vehicles we needed that we ended up buying TWO vehicles! I will definately return to autonation, no matter that it is hundreds of miles away. Now my husband and I both have the vehicles we need and wanted at reasonable prices. Lastly, the vehicles at autonation were fairly priced. You can't beat excellent customer service and fair prices!

Both Meg and Jon who worked at the dealership were very helpful in making sure I got the car I wanted (since there was only one in five states). Jon was extremely helpful in explaining all the "extras" in the car to me. I say extras even though they are standard gear because I have not had a new car in 25 years, so my car is all "do it yourself." I would say the only issue I had was in the signing of the documents when I picked up my car. For some reason they wait until the end to try and get you to buy all the extended warranties. Then they try and freak you out by saying all the things that could go wrong. I just bought a brand new car! How can anything go wrong in the first year? Suppose it could, but it's under warranty then. I think if they are going to offer those extended warranties they should be brought up in the initial running of the numbers. Had I had those numbers, I could have adjusted and probably purchased the "Care Plan." But because they try and get you at the end of the deal, I only purchased the oil change plan. As far as the sales folks go, however, they did a great job, they kept me informed, they would provide information I asked for. And a few of the other salesman who didn't know me congratulated me on my way the door that day.

We bought a new Accord from the internet sales manager Meg Glover-Cloutier. We agreed to a price online.They had the color and trim level we wanted. The vehicle was completely prepped & ready to go when we drove over to pick it up. Very excellent experience all around. Ms.Glover-Cloutier was remarkably professional as well as Nate the finance manager. Do your research, make a fair offer, and this is the way to purchase a new vehicle.

We bought a new Accord from the internet sales manager Meg Glover-Cloutier. We agreed to a price online.They had the color and trim level we wanted. The vehicle was completely prepped & ready to go when we drove over to pick it up. Very excellent experience all around. Ms.Glover-Cloutier was remarkably professional as well as Nate the finance manager. Do your research, make a fair offer, and this is the way to purchase a new vehicle.

Josh was so good to us, explaining the purchase process, showing us the car's features and how to use them, setting up the Bluetooth for me. He even washed my husband's truck while we worked with the financial guy, and he did an amazing job on a really dirty vehicle! Now, how's that for customer service? Above and beyond.

We are from Alaska and needed a traveling car for the lower 48. Meg from AutoNation Honda in Spokane Valley was no nonsense, listened and was extremely informative. At no time did we feel pressured to do anything. USAA had an absolute deal going on for discounts as well as Honda having a knockout financial deal that made the icing on top! I would highly recommend this dealership.

In spite of several pretty big bumps along the buying process, the end result was me being a satisfied owner of the new Honda I had been shopping for. I would have indicated 4.5 on the Buying Process and Customer Service, but that option was not available. My initial contact was via Internet, by soliciting information about the Honda I was seeking. AutoNation Honda Spokane Valley, responded promptly and even though I was not immediately responsive, they continued to let me know they were there and willing to discuss my purchase. The friendliness of the entire staff was wonderful and did not feel at all forced or rehearsed. All the staff I met were low-pressure, all-around nice folks and easy to get along with. I particularly appreciated the attention to detail and open, honest communication with General Sales Manager, Jennifer Spink. We spoke many times and her patience and thorough answers to my questions and concerns, was superb and ultimately led me to the successful purchase of my new HONDA. I would definitely recommend AutoNation Honda Spokane Valley.

In spite of several pretty big bumps along the buying process, the end result was me being a satisfied owner of the new Honda I had been shopping for. I would have indicated 4.5 on the Buying Process and Customer Service, but that option was not available. My initial contact was via Internet, by soliciting information about the Honda I was seeking. AutoNation Honda Spokane Valley, responded promptly and even though I was not immediately responsive, they continued to let me know they were there and willing to discuss my purchase. The friendliness of the entire staff was wonderful and did not feel at all forced or rehearsed. All the staff I met were low-pressure, all-around nice folks and easy to get along with. I particularly appreciated the attention to detail and open, honest communication with General Sales Manager, Jeannie Spink. We spoke many times and her patience and thorough answers to my questions and concerns, was superb and ultimately led me to the successful purchase of my new HONDA. I would definitely recommend AutoNation Honda Spokane Valley.

Friendly and knowledgable staff. Contacting John through Internet sales was the person who made us decide to choose Honda in the valley at AutoNation. Very helpful and low-key.

We gave Nick the specifications of what we wanted and he produced a vehicle that exceeded our expectations in every way. His knowledge of the vehicle was phenomenal. The vehicle had more features than we thought we could get and the price point was below what we had provided as the top of our budget. We love the car, Auto Nation Honda in Spokane Valley, all the staff at the dealership, and most of all Nick. If you are in the market for a vehicle, be sure to go to Spokane Valley Honda and ask for Nick. You will be glad you did.

I used the USAA car buying service so the price was already set and to save time on the buying process. I had a pre-approved USAA loan and an appointment to test drive the CRV, It shouldn't have taken 3.5 hours to buy the vehicle. Although I got a good price, I did not like sitting there for hours waiting for the paperwork to get prepared so I could sign.

Our car buying experience for a new Honda CRV was very pleasant, thanks to Nick Johnson (sales). He was competent, thorough, and very knowledgeable about the Honda product line. I would recommend Nick wholeheartedly.

We just bought an Accord Hybrid...quite hard to find. They had one and we were able to buy it at what I thought was a very good price. The sales people very all excellent we dealt with. Even the closing paperwork person (from Branson, MO is all I remember) was a very nice guy. I was not happy to be "pressured" to buy an extended warranty at closing. I had just paid more than I did for my first house, and now I was "offered" a deal to pay another $5000 to "cover the very expensive computers, etc. in the car". This is just after I was told the car with proper maintenance should go 200,000 miles possibly. Then, after I said no (thanks to my wife) I was offered the same coverage at a very substantial discount. Again, after my "no" I was told I could buy parts of it "al-a-carte". I wasn't told this until I had said no more than once. I believe car sales people would have a better reputation if they would present this at the beginning and tell me I could buy just certain parts. I don't blame Valley Honda. I'm sure this is industry wide. They are just doing their job and we all know these extended warranties are HUGE business and money makers. We are bombarded with the offers even at WalMart when you buy a $25 razer. Next time I will be ready for it. So I don't blame Mr. Branson. It's his job and I understand it's in the industry now. I just will remember it will be coming if I ever have to buy another car. You never know at my age.

Sales women was great, made feel at home. Not pushy like past experinces. Facilities where very clean, they took pride in apperance. And if you took 5 steps there would be someone there asking if you need help. The whole experince was exceputial. I would do bussiness and refer them to anyone. Thank you Honda

Meg Glover responded to my online inquiry about a new CRV immediately and was very knowledgable and helpful at the dealership. The initial quote was actually a little below the KBB fair purchase price. That part of the purchase was excellent. The gentleman who handled the final paperwork was more of a pressure salesman and we ended up buying and extended warranty I wish we hadn't after we left the dealership. Expect a smooth sales pitch at that point.

AutoNation Honda exceeded my expectations. Everything transpired as it should, even when there was a problem with the vehicle after we drove home, which the service department is still resolving. Every AutoNation person has done nothing but express that they want us to be satisfied with our purchase and they'll do whatever they have to so that will be the end result.

I worked with Appleway Honda and Reiko Johnson to get a new Honda CRV. They made the process very easy and not stressful at all. I liked how I was treated and the process was very smooth. I can't say enough great things about Appleway Honda and their service. The whole process was completed quickly and seamlessly I had completed part of it a few days before over email. Reiko is very conscientious and checked on my experience with buying my car before I got it and a few times after to make sure everything was going fine. I can also say the service department is top notch, they worked on my used 2007 CRV and always went above and beyond to make sure I was satisfied.

WORST SERVICE EVER. Would never recommend this place to anyone. Horrible horrible horrible.

Me gusto buen vendedor wuaooo cualquiera soñaria con un carro asi

Success

Overall it was a very stress free buying experience at Auto Nation, Spokane Valley. The only thing to watch out for is the extra costs they enjoy tacking on. It doesn't seem like you have a choice in regards to paying for these "ring protector" stickers they put behind the handles, as well as the splash guards. We did pay extra for the mats (somewhat expensive), but hopefully worth it with all the rain, mud and snow in Spokane. The other thing to watch out for is the Gap Insurance. In the state of Washington your insurance company can provide you that coverage at a very low cost. USAA only charges 50 cents extra per month!! Washington, I have been told, is unique for this. The dealership will try to talk you in to buying theirs, so check with your insurance company first!! Otherwise, super nice at Auto Nation, and Meg, our salesperson, took lots of time showing us want we wanted to see. We are happy with our new car!

A very nice place to buy an use car or new car. A lot of experience in customer service and honesty.

Great people fantastic experience leasing our C R V Jeannie Spink sales manger has the skills to make your experience a pleasure Brad Swanson went out of his way to make every thing to go smooth if the other people in the auto nation family are as good as these two then there in no other place I need to look at when buying a car ,I will recommend auto nation to all my friends and family thanks to all.

Good experience with Autonation, they always have the best no hassle pricing. The staff was helpful explaining details about the Accord. We had a very good experience working with Eros.

The quoted price was the lowest I received by a significant amount, and was lower than I had expected overall. They were transparent in all charges and savings and very straightforward. I had hoped to buy from a closer dealership that we have had excellent relations with for over 10 years but the price difference made it worth our while to go up to Spokane. Very pleasant people - sales and finance.

Our salesperson, Meg was great. No pressure. Knowledgable and sincere. Great experience and if future experience with the service department is sincere and honest I will purchase future vehicles at Auto Nation. Thanks Meg.

I bought a car on May 9th with an extended 3 month warranty. One week later, my check engine light comes on. Diagnostic reads its the transmission. They flush the transmission and put in new fluid. Two weeks ago my battery dies so I ask if my extended warranty covers that. No, but your warranty covers things like your transmission. On July 15th my check engine light comes on. Diagnostic reads it's the transmission. I am told, "This isn't good. I have to talk with the manager and see if they want to pay for the repairs or put me in a different car." Several hours go by and I don't hear from them, so I drive to the dealership to talk to the manager. He acts like he doesn't even know I was there earlier in the day. I remind him of why I am there. He states, what is he suppose to do about this, I've had the car for six weeks. That's how it goes when you buy a $4000 car. He offers to put me in a different car. Then he changes his mind and states the other car is going to be $2000 more than what I paid for my car. I told him I don't have $2000 another car. I was just laid off 2 days ago and I have $300 to my name. He leaves and another manger comes over and pretty much says there is nothing they can do for me. I give him my extended warranty and he says this is good, we can fix your car with this. He tells me to talk to the service manager. I go to the service manager and without her even knowing what the first service guy said and what repairs are needed she automatically states this warranty doesn't even cover these repairs. I told her to call the guy to see what needs to be done because how do you know what needs repair if you don't even know what the damage is. She calls guy and guy tells her to call the first manager I spoke with. I then go back to the first manager. He again tells me there is nothing he can do about it and if I want to call the District Attorney's office they will tell me the same thing. He asks me, "Didn't you read your warranty, I read everything I sign." I told him to stop being condescending. He leaves and comes back and tells me he can put in a 100,000 mile transmission that was from a car that has been in a wreck. But I would have to pay $300 to get it installed. I just told the guy I was laid off and I have $300 to my name. So, he wants to put a used 100,000 transmission in my car to replace the 88,000 mile transmission. Initally, it was a straight off trade, then oh you can trade but you have to pay $2000 for that trade and the final result is oh we will put an old transmission in for $300. So if you are willing to take a $4000 car ( you will then auction or scrap) and then give me another car for $4000, you are now out between $5000-8000, somehow now I am paying $300 for an old transmission that has more miles on it than my 88,000 transmission that doesn't work that you sold me 6 weeks ago? Does this make sense to anyone? Why not just fix my dam transmission or better yet, give me my money back and be done with it? Does this sound right or fair to anyone? What would you do? August 22, 2014-Today AutoNation Honda and I found a very good resolution to my above problem. They took my car back in as a trade. They helped me find a really good and gave me a good deal. They went above and beyond with the new warranty and their service. I was very upset that it took so long to obtain a final solution and I had to go to extreme complaint measures to get the service I should have initially received. Thank you Russ Norman for all of your assistance in this matter and I really appreciate you listening to me and resolving this. I feel so much safer now! Thank you Meg for your fine service in assisting me in finding a much better car. I can now say, I would recommend AutoNation Honda to anyone, but if you have an issue, do not give up and be resolute if you firmly believe something needs to be resolved. I've very happy this has ended well. Thank you!

The entire purchase process was very professional from start to finish. I worked with salesperson Reiko and sales manager Sean on the purchase of a 2014 Honda Accord EX-L V6. Purchasing a car is normally not a very "fun" experience, but was actually made enjoyable by Reiko and Sean. They went the extra mile to find the vehicle that best suited my needs at a price I could not refuse. They were also of great help in evaluating options for financing, etc. Reiko was extremely thorough in explaining all of the features of the car and even paired my phone to the infotainment system after the purchase was complete. I will definitely be returning to AutoNation Honda Spokane Valley for all of my future Honda needs.

We bought a used pilot from Meg who was very knowledgeable and helpful. I was pleasantly surprised because buying a car has not been a good experience unless it was brand new. We were lead to believe that the interest rate would be lower if we purchased the service contract so we did adding several thousand dollars to the cost. Later I contacted my bank and they offered same deal(our credit rating was great) minus the extra $. Told Honda to transfer contract to them and delete service. Went to sign new papers with Honda and they had drawn up new contract with another Credit union (not ours) and said it was the same deal but NOW I FIND OUT I HAVE TO HAVE AN ACTIVE CHECKING account with this other credit union in order to get the best rate. Lesson: be sure and verify what financial person says. Just because he sounds like he knows what he is saying doesn't mean he does. Very frustrated will go back to my credit union and see if this mess can be fixed. We are on a fixed income and cannot maintain two banking accounts. Will not deal with this company again not due to seller/service but the contract nonsense.

The service department has no idea what they are doing or talking about! The two years free oil changes is a joke!

The entire process was as smooth and efficient as possible. The cost of my new car was exactly what I expected based on my research of fair prices. There were no hidden fees or unexpected costs. The offer for my trade-in was what I thought it should be. The saleswoman who assisted me, Meg Glover, was great. She provided useful information without the pressure you often encounter with automobile salespeople. All of the staff at the dealership were easy to work with and made my experience a good one.

We have owned an Accord for 10 years and it was still a good car but we wanted an AWD. Because of Honda's great reputation were were looking at the CR-V. Asa Baiz was very helpful, knowledgeable and answered all our questions. We have had the CR-V for two weeks and like it very much We recommend Valley Honda and Asa was great.

Correspondence over the internet was excellent. The sales person, Meg, responded quickly to my questions. When we arrived at the dealer for a test drive, the car was pulled up next to the show room and ready for the test drive. Even though the used car was not a Honda, Meg knew a lot about the features of the car. There was no pressure and the purchasing of the car was simple with no surprises.

I came into Honda at around 7:30 and Meg G. was my salesperson. She welcomed me with a big smile and we chatted about my car. She answered all of my questions with great enthusiasm and knowledge. She even stayed late when it took extra time for me to find a new insurance company to drive the car off the lot. I felt so bad keeping her so late. She went above and beyond the call of duty to assist me and to make me feel comfortable. I had a light come on my dashboard a few days after the purchase and Meg was there to assist, along with the service manager. Everything was perfect and I would highly recommend Honda in Spokane Valley to anyone seeking a new or used car.

Excellent service and people were extremely friendly and did all the service promised within the time frame.

Dealt with Meg G. through the Costco Auto Program. There was no pressure and the prices were already set. Could have probably gotten a little better deal without using Costco, but I am a poor negotiator so this was a good choice for me. Meg was very easy to work with, patient and very knowledgeable of all the cars. Meg is not your stereotypical car salesman, but listened to us and accommodated us in any way she could. She didn't try to tell us what we wanted to hear, but answered all of my questions accurately (I knew most of the answers already) and appropriately. After we had decided on a car, the paperwork started. This process took about 2 hours. Meg sat with us and made small talk to keep us occupied while the paperwork process dragged on. It was easy to say no to all of the extended warranties and added things to pay for. After we had gotten through all of that, Meg took the time to show us how to work the technology in the car (Bluetooth, stereo, etc) and get us on our way. Thank you Meg for a stress free buying experience.

Meg Glover assisted us in selecting a new car. She was patient and survived the test drives. She was not your stereotypical car salesman. She understood me and my though process and was very easy to work with.

I was attempting to negotiate an out the door price for a black Honda Accord 4 cylinder EX-L with several dealers in the region on a recent Sunday. I reached out to AutoNation Honda of Spokane via their website and received two very prompt responses: Russ advised the dealership was closed on Sunday and to try back when he was in the showroom. A quick call to the showroom confirmed they really were open, until 7:00 PM in fact. So we start off the experience with a flat lie from someone who self identified as General Manager. Next up was James, a sales rep, who was really proactive and responsive. I could never get him to commit to a realistic number, though. He insisted that just under invoice was the best that could be done, and even after I advised I wasn't interested in what the dealer invoice said (which doesn't reflect holdback, flex cash, marketing incentives, and other stair-step items), I wanted a vehicle sales price competitive with the region. James finally said we just needed to come down to the dealership in person, which I never do until I get a final price that I can come and sign for. I advised as much and did not hear back. We ended up at another dealer in the area who was respectful and motived. We got the deal we wanted on the car we wanted and wrapped it up. I then emailed James at AutoNation and advised that we had completed the transaction elsewhere, and thanks for all his assistance. The next day, James of AutoNation Spokane Valley emailed me this exact phrase: "Thank you for making me run about and wasting my time. Enjoy your Accord." I was originally upset that we could not make things happen with AutoNation Honda, as it seemed they were the most responsive. However after that obnoxious response from James I am relieved that I didn't come within 5 miles of such an unprofessional business. I cannot recommend AutoNation Honda, and actively encourage anyone considering a new or used Honda to speak with AutoNation Honda's competition in Idaho and Washington. I cannot stress enough the bad taste this experience has left in my mouth, and if the average consumer wonders what makes buying a new car such a laborious and hateful process, it is AutoNation Honda of Spokane that can be held up as example.

My family and I leased a Honda Fit from AutoNation Honda Spokane Valley and were satisfied with the experience. The salesman, Nathan, was very pleasant and was eager to help us by answering our questions and if he didn't have the answer would find out the answer from someone who could explain what we wanted to know. Nathan was somewhat new to the car selling business and didn't try to sound like he knew it all like most car salespeople do. The only complaint I have is at the length of time the whole thing took.

Great as always. They took very good care of my car and me.

Friendly staff, great selection and unbeatable pricing!

Great service department!

I've been here several times. My family and I have always purchased our vehicles here as well as had them serviced. I wouldn't go anywhere else. If you happen to stop there, be sure to see Jon fogal

We purchased a new Honda CRV from Reiko at Valley Honda. She was a delight to work with - very professional and knowledgeable on all aspects of the vehicle. After our purchase, she also helped program our new car with specific settings which was very helpful. When it came to negotiating price, we knew where we wanted to be, so even that worked well.

Costco Auto Program via AutoNation Honda: Outstanding: good price without haggling Salesmen: Tyler & Josh: Outstanding: good listeners, knowledgeable, efficient, pleasant, programmed our vehicle for us, no hassles Final financial closer: Ugh! We paid cash. We had an appt to pay for and take delivery of our vehicle. It took 3 hours. Evidently (?), the financial people were busy with other customers. Besides the wait, we were offended by the relentlessly pushy financial supervisor who wouldn't take "no" for an answer regarding extended Honda warranties….even at his half price offer. We ended up giving in & purchasing them, went home and decided we really didn't want them. We called the sales manager the next day, drove back to the dealership and cancelled the extended warranties that we felt we had been pressured into getting…but really didn't want. So….it ended up okay. We LOVE the Honda CRV. Our salesmen were great. This was our first experience with the Costco Auto Program…which we are extremely happy with.

I would never buy a used car from Autonation Honda. On bringing to there attention the fact that the car I was looking at buying from them needed a new timing belt they were not interested in reducing the price to cover a new timing belt or getting it repaired. I imagine they went on to sell the car to somebody who had no idea the belt needed replacing.

This was my first new car in quite a few years, but I have to say, the experience was easy. I dealt with Meg who was fabulous! She was knowledgeable and answered every question I had without hesitation. I highly recommend this dealership and especially Meg!

After visiting this dealership for some service work I was called by their representative at dinner time. As a consequence I will never visit this dealership again.

I highly recommend this dealership, as I've dealt with this same dealership for years. I dealt with Meg the last time I leased my car and I dealt with Meg again this time. She is very pleasant and knowledgeable.

I got on the internet to look at cars late at night By 8:30 the next morning Meg called me to make an appointment to look at the van I was interested in. When I got there the van was pulled up ready to test drive. While the deal was being made she encouraged both my young children to play and have fun in the show room. They had so much fun with the cars, coloring, playing games, in made whole process fun for us and the kids. The next car I need will be bought from Auto Nation Honda.

We recently purchased a new 2014 Honda Odyssey EX-L RES. Our salesmen was Jim. He was extremely knowledgeable. I contacted Jim 6 months earlier when I looked at the 2013 Odyssey. We kept in touch and when I was ready we purchased the new vehicle. Jim knows the product inside and out and took the time to go through all of the accesories and options of the van. We have purchased many new vehicles in the past and Jim was the most helpful and knowledgable salesman we have ever dealt with. He was not pushy and really took the time. We purchase a new car every 3 years and will be back to see Jim.

We just purchased a 2014 Honda Odyssey EX-L with Rear Entertainment. Our salesmen was very knowledgeable on the vehicle and all of its features. The buying process was easy. We purchase new cars every 2-3 years and will be going back to this dealer again.

I love my new CRV. The only negative is that you can still hear the road noise. That was an issue with my old car. I can live with it. The experience at the dealership was great. Jon was very knowledge and helpful.

I used the Internet contact and dealt with Meg. She took good care of us. As with any purchase, you need to know and research the market, a dealer is not going to give a car away. I researched actual sales prices using several different methods, and was willing to drive 200 miles to save, if need be. They matched the low price, so it wasn't necessary. I really do recommend asking for Meg. The old school high pressure approach is still in operation, but a knowledgeable buyer can avoid all that and cut to a reasonable deal. You still have to say NO to the high pressure Insurance and magic pixie upholstery dust sales.

I used the Internet contact and dealt with Meg. She took good care of us. As with any purchase, you need to know and research the market, a dealer is not going to give a car away. I researched actual sales prices using several different methods, and was willing to drive 200 miles to save, if need be. They matched the low price, so it wasn't necessary. I really do recommend asking for Meg, The old-school high pressure approach is still in operation, but a knowledgeable buyer can avoid all that and cut to a reasonable deal. You still have to say NO to the high pressure Insurance and magic pixie upholstery dust sales.

I purchased a car from Autonation Honda and deeply regret giving them my business. The price was reasonable. The initial salesman was wonderful. He was personable, refrained from hard sale tactics, and was patient with our questions and hours of conversation. At all times he was every bit the professional. As of yet, the car has given me no trouble. The complaint I have is with the financial closing and the wait that preceded it. I finalized my decision to purchase the car at 7o’clock. I had to spend the next 3.5 hours waiting for the closer. When at last the closer came out… I dearly wish I had listened to my instinct and walked out then. He showed all the signs of a man on the verge of attack; his hue was a brilliant red and every word was spoken in a confrontational bark. The rest of the experience I can only describe as verbal abuse. His voice never lowered below an angry level and tone. Multiple times, he insinuated that I was stupid. For example, when I declined his sales pitch for dealership warranties, he scoffed and said that he’d never seen someone who couldn’t understand the simple concepts. When he learned of my legal profession, he proceeded to sneeringly and repeatedly refer to every other contract as a ‘legal’ document. His attitude only worsened when I declined to accept dealership financing. Even after I handed him a check for tens of thousands of dollars, he proceeded to speak to me as if I was stealing the vehicle. To be fair, the salesman may have been having a bad day. Seeing as he was the only closer left to manage for many hours after closing time and had apparently been working since early morning, his attitude may be explainable, though certainly not excusable. But if employees are indeed working 15 hour days, how can Autonation work their employees like that? It’s also possible that the salesman was merely using hard sales tactics. If that is so, then shame on Autonation and that closer for engaging in such barbaric scare tactics. A customer should not be made to feel physically threatened when simply purchasing a car. A customer should not feel belittled and emotionally violated for a process that results in the signing over of half of her year’s salary. I would never recommend this dealership to a friend, or even an enemy. Certainly I would advise anyone of the timid or remotely uninformed variety from such a mistake. I was so shaken by the experience that I had to pull over to the side of the road for an hour to cry and settle my nerves. The emotional repercussions are ongoing. No price is worth such treatment.

I recently purchased a 2005 Elantra. I am new to the area and just stopped in to look. I explained my situation and didn't want to get the run-a-round. The salesman and staff were awesome, and the found me exactly what I was looking for. I would highly recommend Autonation for your next car purchase.

Joshua Evans was my salesperson and he did a fine job. Thanks for your excellent customer service during my search for a new vehicle. Your in depth knowledge of the Honda products was very helpful and informative. I appreciated your patience and courtesy while making my decision. I am very happy with my new Honda Civic EX sedan and look forward to servicing it at AutoNation Honda Spokane Valley.

Our salesman was Tyler P. He worked with us on getting the exact car we wanted at a really good price.

Was looking for a Honda element forever. They had they exact one I wanted and the price was amazing. Best car buying process ever. Stan Knox was absolutely amazing to work with and would recommend anyone to him. Will be buying my next car for them

Recently purchased a new car. This is my first experience buying a new car and I am enjoyed it. My sales person was helpful which made my purchase a good experience.

We were looking for a replacement for my wifes 2003 VW Eurovan which had been totalled on an accident. Had looked at the Toyota Highlander and spotted this 2010 Pilot online. Made our way to Appleway on Easter Sunday after church, met Jim, took the car for a drive and left that evening with a new (to us) Pilot. The entire transaction was low pressure, friendly and very simple. Daniel in Finance was very thorough (it was his second day on the job) and was very accomodating. I heartily recommend purchasing a vehicle from Appleway. The only thing that could have made it better would have been a gift certificate to the Onion!

We recently purchased a Honda Pilot from Appleway Honda and we love it. Our experience overall has been wonderful and we are so thankful to Jon for his excellent knowledge, patience and courtesy. Although the actual process of purchasing the car took a little longer then we had hoped, every member of the Appleway team worked diligently to address our concerns and needs. We would definitely recommend Jon and his team to a friend.

My husband had a 2007 Honda Fit Sport and wanted to purchase a new 2013 model. We originally purchased the 2007 from Appleway Honda so went to test drive the 2013 model. We originally worked with Meg on the test drive. My husband wanted to see the Midnight Plum color but they did not have that color in stock so Meg did a trace and called us when she found out that one was coming into Spokane so when it arrived at a different dealer in Spokane she let us know so that we could see if it was really the color we wanted. We went by and it was the color we wanted. Meg was on vacation the day we wanted to purchase the car so we received a call from Eric W. who told us that he could have that particular car at the dealership in 2 hours. I drove to Spokane and they transferred the Fit from the other dealer and I was out of there in about 3 hours. My husbands name was on the original title so they needed him to sign off for the trade in. Eric drove to our home, about 2 hours from Appleway Honda so my husband could sign the papers. Everyone at Appleway Honda was very helpful and friendly. They all went beyond the call of duty on this purchase. We would definitely purchase any new car from this dealership.

Very happy with my new vehicle, and was very satisfied with my buying experience at Appleway Honda. Really listened to what I needed and at the payments I needed. Two years of free oil changes! SWEET!!! They have made me a customer for life.

negotiated a 2013 honda fit with tyler p. who was always courteous and timely in our dealings. he made sure i understood the car's operation and details. i added on an extra 4-year warranty, but never felt pressured. in fact, when i was negotiating a price, i felt comfortable doing so. however, i'm not afraid to speak my mind --- so that could have had something to do with my high comfort level. i know buying a new car is not everyone's favorite thing to do. honestly think appleway honda made my buying experience as good as it gets.

Sam and his team were amazing to work with! No pressure and made it possible to get my Pilot within my budget. Great experience, easy going and genuinely willing to help!

The entire process was pleasant, Our salesperson was Daniel B. He is a personable young man, refreshingly honest, bright, and informative. We enjoyed meeting him and his associates. After an unpleasant experience with a different agency, we were a bit skeptical. But at once, we were put at ease by the whole staff. Daniel took a lot of time to acquaint us with the operation of all of the functions of the new Honda CRV. We are really happy with this car, and would recomend this agency highly.

The people here were helpful and friendly. We got the car we wanted for a great deal. No complaints! Will go back again when we want to replace our family car, and will recommend to everyone we can.

I had a pleasant car buying experience at Appleway Honda. Everyone at the dealership greeted me with a smile and an offer of help each time I was there. My salesman James H. was able to answer every question I had about the CRV, and about the Toyota and Subaru models in which I was interested; he also arranged for me to test drive each vehicle on the same day. Although they did not have the CRV-LX model in stock for me, they managed to get one within a couple weeks. The car was ready when they told me it would be, and the paperwork was made as quick as the law might allow. James H. provided me with instructions on the operation of all the car's technical aspects and helped me with set up before I left the lot So far I'm loving this vehicle so I highly recommend purchasing a vehicle from Appleway Honda and that you ask for James H.