Recent Reviews from AutoNation Honda Spokane Valley

I'm in a great position to buy any vehicle of my choosing - current vehicle is paid off and runs great. So my choice was to bide my time and do my homework. For two years I've watched the market on my choice: Toyota Tundra SR5, 5.7l, Double cab, with off-road package in white or charcoal. I've made plenty of calls and asked plenty of questions and then decided this was the month to treat myself. At 8:45 this morning I reached out to AutoNation over a CarGurus posting (list price: "fair"). At 9:36 I got a call from a salesman. After getting more information and asking for pictures I received a spec sheet. Said sheet touted the ever gimmicky marketing ploy of " no-haggle, one price approach on all pre-owned vehicles". I wrote back the saleman stating " I see the "no-haggle, one price approach...... to ensure you get a fair price every time." statement. Keyword appears to be "fair" not "great". I'd like a GREAT offer. My own research shows the cash value of this truck is between $##,### and $##,###. You'll have to come down on the price for me to consider this truck. ...That's when things went south. Saleman writes back: "The prices on our pre-owned stock are 1Price. That means we've built-in the discounts ahead of time as a service to our customers (turns out 90% of our customer's don't enjoy back-and-forth negotiation and haggling), so that you're guaranteed a fair-price, and that price is fixed. I would argue that this Tundra is priced really great! Black Book value is $##,###, and KBB is showing $##,###. The truck isn't fully stock, and has running boards, a 3"/4" lift(can't remember which), a cold air intake on it that is increasing it's value, AND it is Toyota Certified (you can learn about that here) which also increases it's value and carries with it a warranty that is better than on the new ones." Well... he certainly has his markety, gimmicky, condescending, but most importantly patronizing tone down.... yep buddy... you just lost me at "learn". My response: "My offer (bottom line out the door) is $##,###. I don't need to "learn" what Toyota Certified means. I've spent the last two years researching what I want, I'm not in any hurry. If you don't want to work with me over a negotiation for a better price keep me in mind for any future: 2014-2017 Toyota Tundras (SR5, 5.7l, double cab, off-road package in either white or charcoal gray) you may run across." ...and an attempt at recovery from him: "I apologize if I came off patronizing. That was not my intent! I find that a lot of my customers dont know what Toyota CPO means. I probably should have worded that differently. Ha! I would love to work with you in negotiation if I could, but my hands are tied. Its a national corporate pricing theme. Ill do a search for you and see if I cant find something that matches your specs." Hmmm.... "hands are tied. Its a national corporate pricing theme" WOW, what a phenomenally poor business model. And... well... I'm not "most people". My parting words: "Well, it was patronizing. "national corporate pricing theme" is not a theme it's a marketing gimmick. Point being I've watched these trucks on CarGurus for the last two years at dealerships within a 500 mile radius of me. Prices go down all the time. There are 5 other trucks listed on the West side and in the Portland area I'm interested in. I've busted my ass and saved and did my homework for 2 years - now is the time to treat myself. I'll take my business from place to place until I land a deal where BOTH parties win. I appreciate your time today. Nothing further need." I guess the salesman didn't understand that while I was taking care of financing and waiting for pictures (those finally arrived at 2:29) I was reading reviews where people had successful negotiations with other sales people there. I guess the salesman didn't understand I had already arranged to start driving up there at 3 pm today HAD he just worked with me. I guess the salesman didn't understand this was a guaranteed sale if the truck checked out and he got it down to better than a "fair" price.

LadyAbomb Nov 29, 2017

I should have read some of the reviews before our purchase. Actually, everything was great until the actual purchasing part. I was paying cash but still was told I had to go thru all the paperwork. They asked for my social security number. I said no, as I was paying cash. The salesman told me it was just for the paperwork but at NO time said that they were actually RUNNING MY CREDIT. I was NEVER told that they did that or were going to until AFTER I purchased the car and was checking my credit online. There it was, a credit inquiry from AutoNation Honda Spokane Valley. I was shocked and upset naturally. Had I wanted my credit checked I would have financed the vehicle. After leaving messages, and not getting return phone calls, I began emailing the sales manager, the salesman and another member of the management team. I was told they legally had to with the new laws on dealerships for terrorists. Ok, I researched it and its most of the way true. However, my issue wasn't that they did it, it was that they didn't disclose that it was 100% necessary for it to be run if I wanted to buy a car there whether I was paying cash or not. They didn't give me the choice. Had they, I probably would have left and found a car from a private seller. It's an integrity issue. And one of the many reasons people don't like dealing with dealerships. Untrustworthy. The car has been having strange issues including the check engine light turning on the very next day, car not wanting to start and so on. I email. They ignore me. But all the while they have been sending me email after email ASKING me to leave feedback. I purposely haven't because I wanted to give them a chance to address the issues with the vehicle. They ignore us. We even left 2 voice mails for the General Manager, Russ Norman. IGNORED. Nothing. No responses to emails. No phone calls. Which means that I have no choice but to leave negative feedback and share our experience. They were all nice when they were "courting" us to be a buyer and literally as soon as we did, it's been awful. I would not recommend anyone look to purchase or lease a vehicle from this dealership.

Deena Clarke Nov 7, 2017

DC Nov 7, 2017

BEWARE: This seems to me to either be a big misunderstanding or just plain fraud, but since I have tried multiple times to contact the manager and since he always seems to be with a "client", I am leaning towards fraud. We drove from Seattle to Spokane to purchase a 2016 Accord which on The website and on paper seemed to be in almost new condition. The salesman and the manager waited for us after closing hours as the drive took longer than we expected. It was dark and we weren't able to thoroughly inspect the vehicle and we relied on the 182 Point inspection for the detailed description of the vehicle. It wasn't until we filled out the paperwork and the car was legally ours we realized that one of the fog light was missing, the seat had a cigarette burn mark and the bumper had a crack on it. We told one of the sales man before leaving the lot and he told us the warranty would take care of that since the car had a 182 point inspection which the parts in question were in satisfactory condition when the inspection was conducted. Both the manager and the salesman Knowledged the damages prior to us leaving the lot with the vehicle . Fast-forward two weeks after the purchase of the vehicle, we went to a different auto nation dealership to get the repairs done, as we were promised coverage for the fees. I contacted the sales man (Jake), Who originally sold us the vehicle and when he checked with his manager , they denied fixing the existing damages although the damages occurred prior to us purchasing the vehicle. Jake was very helpful and tried to help us remedy this issue, but was not able to authorize any repairs. And now we are stuck with $3,340.13 repair bill that came with this "Honda certified " certificate and also 182 point inspection. The salesman has confirmed the damages of the vehicle occurred before we purchased it and also we have emailed previous owner to get the condition of the vehicle prior to releasing it to AutoNation. We feel as if we've been scammed with a bogus 182 point inspection and we are demanding restitution even if it has to involve the court system. We will let the public know of the outcome.

Pushkin Debaba Apr 16, 2017

First of all, let me start by saying that my experience with Josh Evans, the salesman, was absolutely fantastic. He was extremely friendly and helpful, and I loved dealing with him. If you go into AutoNation Honda to buy a vehicle, he is the one to deal with. Now about the car. I bought a 2001 Nissan Altima from AutoNation Honda, and I understand for that year of car you will run into some maintenance that needs to be done later down the road. I wasn't expecting that "later down the road" to be less than two weeks. 8 days after I purchased the vehicle, the check engine light came on, and after doing a scan and an inspection, I found it to be an exhaust leak by the catalytic converter. I am a cell phone salesman, not a mechanic, and I was able to diagnose this problem within an hour, there is no reason that their "trained mechanics" (and I use this term loosely) could not have found this problem on their inspection. Shortly after this, I was visiting family and when I came back to start my car, it would not start. Turns out that the key I was using was an aftermarket key, and had come unregistered from the security system, so I had to call a tow truck to have it towed to a mechanic shop. I was able to get to the vehicle with my second key and got the car started and got it home. I decided to take it back to the mechanic to have it checked out, and they found out that the front brake pads were completely expended and thusly, had destroyed the brake rotors, so I had to spend $200 to have those both replaced. Again, that's a pretty simple thing, if I, an untrained person, had taken the front wheels off, I would have found the same thing, there is no reason AutoNation's mechanics should have overlooked this. My experience overall has been negative, and I will likely not buy another vehicle form Autonation. If Joshua Evans ends up working at another dealership, I will happily visit him and buy from him at another dealership, but not from Autonation.

OldManMedic Jan 12, 2015

I bought a car on May 9th with an extended 3 month warranty. One week later, my check engine light comes on. Diagnostic reads its the transmission. They flush the transmission and put in new fluid. Two weeks ago my battery dies so I ask if my extended warranty covers that. No, but your warranty covers things like your transmission. On July 15th my check engine light comes on. Diagnostic reads it's the transmission. I am told, "This isn't good. I have to talk with the manager and see if they want to pay for the repairs or put me in a different car." Several hours go by and I don't hear from them, so I drive to the dealership to talk to the manager. He acts like he doesn't even know I was there earlier in the day. I remind him of why I am there. He states, what is he suppose to do about this, I've had the car for six weeks. That's how it goes when you buy a $4000 car. He offers to put me in a different car. Then he changes his mind and states the other car is going to be $2000 more than what I paid for my car. I told him I don't have $2000 another car. I was just laid off 2 days ago and I have $300 to my name. He leaves and another manger comes over and pretty much says there is nothing they can do for me. I give him my extended warranty and he says this is good, we can fix your car with this. He tells me to talk to the service manager. I go to the service manager and without her even knowing what the first service guy said and what repairs are needed she automatically states this warranty doesn't even cover these repairs. I told her to call the guy to see what needs to be done because how do you know what needs repair if you don't even know what the damage is. She calls guy and guy tells her to call the first manager I spoke with. I then go back to the first manager. He again tells me there is nothing he can do about it and if I want to call the District Attorney's office they will tell me the same thing. He asks me, "Didn't you read your warranty, I read everything I sign." I told him to stop being condescending. He leaves and comes back and tells me he can put in a 100,000 mile transmission that was from a car that has been in a wreck. But I would have to pay $300 to get it installed. I just told the guy I was laid off and I have $300 to my name. So, he wants to put a used 100,000 transmission in my car to replace the 88,000 mile transmission. Initally, it was a straight off trade, then oh you can trade but you have to pay $2000 for that trade and the final result is oh we will put an old transmission in for $300. So if you are willing to take a $4000 car ( you will then auction or scrap) and then give me another car for $4000, you are now out between $5000-8000, somehow now I am paying $300 for an old transmission that has more miles on it than my 88,000 transmission that doesn't work that you sold me 6 weeks ago? Does this make sense to anyone? Why not just fix my dam transmission or better yet, give me my money back and be done with it? Does this sound right or fair to anyone? What would you do? August 22, 2014-Today AutoNation Honda and I found a very good resolution to my above problem. They took my car back in as a trade. They helped me find a really good and gave me a good deal. They went above and beyond with the new warranty and their service. I was very upset that it took so long to obtain a final solution and I had to go to extreme complaint measures to get the service I should have initially received. Thank you Russ Norman for all of your assistance in this matter and I really appreciate you listening to me and resolving this. I feel so much safer now! Thank you Meg for your fine service in assisting me in finding a much better car. I can now say, I would recommend AutoNation Honda to anyone, but if you have an issue, do not give up and be resolute if you firmly believe something needs to be resolved. I've very happy this has ended well. Thank you!

Ella El Jul 17, 2014

I was attempting to negotiate an out the door price for a black Honda Accord 4 cylinder EX-L with several dealers in the region on a recent Sunday. I reached out to AutoNation Honda of Spokane via their website and received two very prompt responses: Russ Norman advised the dealership was closed on Sunday and to try back when he was in the showroom. A quick call to the showroom confirmed they really were open, until 7:00 PM in fact. So we start off the experience with a flat lie from someone who self identified as General Manager. Great! Next up was James Hansen, a sales rep, who was really proactive and responsive. I could never get him to commit to a realistic number, though. He insisted that just under invoice was the best that could be done, and even after I advised I wasn't interested in what the dealer invoice said (which doesn't reflect holdback, flex cash, marketing incentives, and other stair-step items), I wanted a vehicle sales price competitive with the region. James finally said we just needed to come down to the dealership in person, which I never do until I get a final price that I can come and sign for. I advised as much and did not hear back. We ended up at another dealer in the area who was respectful and motived. We got the deal we wanted on the car we wanted and wrapped it up. I then emailed James at AutoNation and advised that we had completed the transaction elsewhere, and thanks for all his assistance. The next day, James Hansen of AutoNation Spokane Valley emailed me this exact phrase: "Thank you for making me run about and wasting my time. Enjoy your Accord." I was originally upset that we could not make things happen with AutoNation Honda, as it seemed they were the most responsive. However after that obnoxious response from James Hansen, I am relieved that I didn't come within 5 miles of such an unprofessional business. I cannot recommend AutoNation Honda, and actively encourage anyone considering a new or used Honda to speak with AutoNation Honda's competition in Idaho and Washington. I cannot stress enough the bad taste this experience has left in my mouth, and if the average consumer wonders what makes buying a new car such a laborious and hateful process, it is AutoNation Honda of Spokane that can be held up as example.

Nathan Moles Mar 31, 2014

I was attempting to negotiate an out the door price for a black Honda Accord 4 cylinder EX-L with several dealers in the region on a recent Sunday. I reached out to AutoNation Honda of Spokane via their website and received two very prompt responses: Russ advised the dealership was closed on Sunday and to try back when he was in the showroom. A quick call to the showroom confirmed they really were open, until 7:00 PM in fact. So we start off the experience with a flat lie from someone who self identified as General Manager. Next up was James, a sales rep, who was really proactive and responsive. I could never get him to commit to a realistic number, though. He insisted that just under invoice was the best that could be done, and even after I advised I wasn't interested in what the dealer invoice said (which doesn't reflect holdback, flex cash, marketing incentives, and other stair-step items), I wanted a vehicle sales price competitive with the region. James finally said we just needed to come down to the dealership in person, which I never do until I get a final price that I can come and sign for. I advised as much and did not hear back. We ended up at another dealer in the area who was respectful and motived. We got the deal we wanted on the car we wanted and wrapped it up. I then emailed James at AutoNation and advised that we had completed the transaction elsewhere, and thanks for all his assistance. The next day, James of AutoNation Spokane Valley emailed me this exact phrase: "Thank you for making me run about and wasting my time. Enjoy your Accord." I was originally upset that we could not make things happen with AutoNation Honda, as it seemed they were the most responsive. However after that obnoxious response from James I am relieved that I didn't come within 5 miles of such an unprofessional business. I cannot recommend AutoNation Honda, and actively encourage anyone considering a new or used Honda to speak with AutoNation Honda's competition in Idaho and Washington. I cannot stress enough the bad taste this experience has left in my mouth, and if the average consumer wonders what makes buying a new car such a laborious and hateful process, it is AutoNation Honda of Spokane that can be held up as example.

silvrswt Mar 31, 2014

I purchased a car from Autonation Honda and deeply regret giving them my business. The price was reasonable. The initial salesman was wonderful. He was personable, refrained from hard sale tactics, and was patient with our questions and hours of conversation. At all times he was every bit the professional. As of yet, the car has given me no trouble. The complaint I have is with the financial closing and the wait that preceded it. I finalized my decision to purchase the car at 7oclock. I had to spend the next 3.5 hours waiting for the closer. When at last the closer came out I dearly wish I had listened to my instinct and walked out then. He showed all the signs of a man on the verge of attack; his hue was a brilliant red and every word was spoken in a confrontational bark. The rest of the experience I can only describe as verbal abuse. His voice never lowered below an angry level and tone. Multiple times, he insinuated that I was stupid. For example, when I declined his sales pitch for dealership warranties, he scoffed and said that hed never seen someone who couldnt understand the simple concepts. When he learned of my legal profession, he proceeded to sneeringly and repeatedly refer to every other contract as a legal document. His attitude only worsened when I declined to accept dealership financing. Even after I handed him a check for tens of thousands of dollars, he proceeded to speak to me as if I was stealing the vehicle. To be fair, the salesman may have been having a bad day. Seeing as he was the only closer left to manage for many hours after closing time and had apparently been working since early morning, his attitude may be explainable, though certainly not excusable. But if employees are indeed working 15 hour days, how can Autonation work their employees like that? Its also possible that the salesman was merely using hard sales tactics. If that is so, then shame on Autonation and that closer for engaging in such barbaric scare tactics. A customer should not be made to feel physically threatened when simply purchasing a car. A customer should not feel belittled and emotionally violated for a process that results in the signing over of half of her years salary. I would never recommend this dealership to a friend, or even an enemy. Certainly I would advise anyone of the timid or remotely uninformed variety from such a mistake. I was so shaken by the experience that I had to pull over to the side of the road for an hour to cry and settle my nerves. The emotional repercussions are ongoing. No price is worth such treatment.

smallcarfamily Sep 8, 2013

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