I was extremely impressed with the financing option that was provided to me! I'm in love with my new car!!

I have been getting my Honda CR-V serviced at Honda for years. And completely satisfied with customer services. Very professional and knowledgeable and dependable. I know that when I drive away from Honda I know my car is in excellent shape and no worries when out on the road. Thankyou HONDA kudos to everyone that works there!!

From the moment I arrived, Kylee made me feel comfortable and welcome, fully explained what they'd be doing and kept me up to date as they progressed. The work was completed in the time she stated and had even had a bath. I highly recommend Kylee, John and the AutoNation team.

I purchased a 2019 Pilot EX in DEC 2019 from AutoNation Honda in Spokane Valley. They made the purchase extremely easy and it's equally easy to schedule an appointment with the Service Department. Service has been quick and efficient and I've never had a single issue with AutoNation Honda!

Brian was exceptionally professional and personable.

Love the car although I do feel like everytime I do business I get the short end of the stick on trade ins

The entire buying experience was great! Rodney was awesome, along with the other guys who helped along the way. I had some issues that needed to be resolved afterwards and Zach was incredible to work with. After thinking about the entire experience, every single person who I had contact with had a "yes" attitude and helped get what I needed done taken care of. I will be buying future cars at AutoNation Honda Spokane Valley.

While we had a perfectly acceptable service experience, we will never return to any Autonation dealership. The amount of calls and emails I’ve received requesting feedback on our service experience is unacceptable. I’ve replied 4 times now—in hopes they’ll leave me alone, with no resolution in sight. Do yourself a favor and stay away, at least for your voicemail and inbox’s sake.

Prompt service, friendly staff. Wouldn't take my CR-V anywhere else.

Have had our Honda CR-V for 10 months and took it in for its first service, friendly checkin and explained everything what they were going to do and we waited in the waiting room , it took 45 minutes from start to finish and the price was fabulous.. highly recommend Auto Nation Honda. Love our Honda

I worked with Sam at AutoNation Honda in the Valley. The entire team was friendly and fairly low pressure, super helpful. Thanks guys!

The least painful car buying experience I've ever had. I'm really appreciative of the dealership for going above and beyond to correct any issues I had.

Everyone there was super friendly and super helpful. Definitely was a great experience when buying a car.

Best experience I have ever had with a dealership!

Won't be going back. Unwilling to negotiate in price. Then was told we could ask for a couple extra items to be told by another salesman no. Then to have the carfax paper show a different mileage than vehicle was told it was a clerical issue and would be fixed in 30 days.

Very flexible with a schedule issue of mine. Quick service

Great customer service! My customer care person went the extra mile and not only talked to me about tires, but printed off his recommendation so I could shop and compare.

I was traveling and presented with a dash and navigation emergency with my 2020 Honda Pilot Black edition. I was greeted quickly, by a kind gentleman, upon entering the building. I was directed to drive around to service. I was quickly let in and the customer care consultant, Brian Waterman, assisted me kindly and quickly. The vehicle was repaired and washed within 20 minutes and I was on my way. I greatly appreciate the outstanding customer service and kindness shown. I would not hesitate to have my vehicle serviced at AutoNation Honda in Spokane. Excellent service!!

This was our first time at AN. Things went well test driving the vehicle but the next day we showed on time for our appointment to complete the purchase but a portion of the process (finance) was tied up and kept us waiting over 2 hours. We were ready to walk out. We had to literally tell them we were not waiting anymore, its now 2.25 hours AFTER our appointment. The manager filled in and made a non-loan purchase happen in about 45 minutes. This was not the sales rep's fault but horrible miscommunication and coordination of services basically ruined the purchase experience. We live an hour out so killed time by grocery shopping then came back for another hour delay. Love the vehicle but it should not have taken us over 3 hours to finalize the purchase, nor should we have had to get upset enough to actually be walking out their door, before they actually helped to make the purchase happen. Disappointing.

I needed to replace my daughters Honda since she was hit and it was totaled. We bought her last Insight at Larry Miller but thought we would go to this location and look at one of their plug in Clarities. Both of the ones they had were dead and couldn't start. The two salesman knew a little bit about them but not much. I called the next day and also emailed my salesperson to ask if they charged them so we could come back and drive one. No reply. I called the next day and talked to a new guy and he said he would call me back in :15. After an hour, no call, so I called again because we were going to be in town and wanted to drive one and see what's it like. This time I was told they are trying to charge it and he would call me back. No call again, so I called 3 hours later and received a lot of apologies etc etc etc. Too bad, we liked the car to replace her Honda and already own two other plug-ins that we like..It sure looked like the right car for her but we aren't going back. That level of professionalism/follow through doesn't deserve a 4th and 5th chance from me and my family. Chris

Spent 15 grand and get zero customer service. Car didn’t come with key for the locking lugs and they didn’t trust their tech to take it off (wouldn’t recommend you take your car to a shop that doesn’t even trust their own techs) no help from them at all just a big middle finger. Buy from a place that has integrity don’t make the same mistake I did.

So I spent the last week searching for a new used car after mine broke down and I got in touch with Rodney with whom I set up an appointment to meet the next day to look at vehicles. I told him I needed one right away and planned to buy one that day. I arrived and he guided me to his desk. He did not shake my hand but covid so I didn't think much of it. We sat down and started the paperwork. Rodney appeared somewhat distracted and got up and appeared to casually chit chat with other staff for a moment while I wrote down my information. The paperwork was long but I was assured that asking questions about what kind of car I wanted meant that they cared about my experience as a customer. I was dead wrong. A few minutes into our interview Rodney was informed that someone else was there to meet with him. I found that a bit odd as I had set up our appointment well ahead of time and intended to go through all the steps to actually purchase a vehicle which could take all day but he walked away to shake the other customers hand and greet them. I could see the dollar signs going off in his head as he summed up how much I was worth compared to his other potential payday, which he obviously ended up pursuing instead. I just sat there awkwardly staring at him and the other staff for some kind of recognition but that never came. He literally got up and left me sitting there with absolutely no explanation or "sorry, excuse me". After several minutes of this I got up and left. Everything in me was telling me to RUN and never look back. I had almost left the lot when he came running me down, standing in front of my car. The whole scene was just pathetic. He didn't even apologize but just said my name like I was the one who had done something wrong, insisting we "get back to where we need to be". I drove off and away from what was the worst customer experience I have ever had. I've never felt more disrespected and invisible and I don't understand why someone would think it's ok to get up and walk away without explanation from a meeting that had been arranged. I'm glad the true colors came out cause if that experience alone was that skin crawling, I can't imagine what being in a contract with these people is like. I can't explain how slimy and disturbed this whole ordeal left me feeling. Nothing but red flags from start to finish. And please stop calling and emailing me, I've found a vehicle and I reported your number as spam so please just leave me alone.

Service was fast, waiting room was comfortable, service people are very friendly and respectful. COVID precautions are good.

Great service! Knowledgeable staff. Took care of all my concerns and got me out the door at a reasonable time. Will definitely go back!

Scheduled for a synthetic oil change and got a standard oil change, requested a tire rotation, and was told my tires didn’t need it, the tires were not purchased here & per my schedule this was needed. I had no problem paying for the service. When in doubt call the customer. So now I will have to schedule time to get this done, another trip. The staff is friendly & prior appointments were great.

Very easy process to schedule appointment. Work done well and cleaned interior surfaces they touched, and exterior after they were done. Staff professional, kind and careful during pandemic. Wore masks, thank you.

Shay was very helpful and professional, and we got the car we wanted at the price we wanted to pay. We've now bought 2 cars here and they've had the best price and service in the area. Hopefully we won't have to buy another car for a while but when we do we'll definitely be back!

It was a long, snowy day for everyone, but we all managed to stay pretty excited during the entire buying process and everyone was incredibly thorough when asked even the simplest of questions. As a first time car buyer I couldn't have expected a calmer and smoother experience. No hassle, no haggle, both sides knew the end goal and worked towards it. Shoutout to Nick for being super patient and friendly. Update 2 years later: Still always fantastic service and a very calm, no pressure car shopping experience.

Autonation Honda service department is top notch.

5 STARS I just bought a New 2020 Honda Fit! And LOVE it! Shaylon Reed was the Floor Sales MGR that assisted us. This is where the process starts & he was FANTASTIC!!! Very knowledgeable, professional & gave us an AWARD WINNING test drive! Thank you, to the whole AUTONATION HONDA team for compassionate customer service. It was a low stress, non pressured, transparent transaction. Even at the end in finance, straight forward & no tricks. I HIGHLY RECOMMEND this dealership. A special shout-out to Samer Nemri a super hard working Sales MGR, Brian J. Wall (General MGR) he'll get you a fair offer, Chance Roullier (CFS MGR) aka the scary finance guy, & Jeremy Reilly too. Do your own research, put in the time & effort. And you'll feel like you got a great deal, which in the end is a state of mind. RIGHT! Good Luck to all. USE AutoNation Honda Spokane Valley for your next purchase!!! They rock!!! Enjoy the ride! Tresia

My car was serviced quickly and everything was great.

In and out real quick everything explained easily.

We just leased our 8th Honda. The experience was great. We got the Pilot we wanted at a fair price.

I wouldn't recommend taking your vehicle here for service. They told me i needed new rear brakes and would give me a discount that would put me around $280 total cost. I dropped my car off at 9am. while i was waiting I could hear an employee in the room next to the waiting room yelling at someone on the phone for at least 20 minutes . Very unprofessional. Anyways after 6 long hours of waiting for my car they gave me a total of $550 !!!! i was very upset as i figured i would be paying around 300 tops. Just for rear brakes !!! ive been a loyal customer since 2013 when i bought my car. I will not be returning here. they rip you off anyway they possibly can.

Great guys, honest and straight to the point. No sales pitches. they really provide quality service with their own opinions only if requested. They really wanted to get me what I wanted with a genuine service

I've been dealing with Honda Spokane Valley for 15 years. They are professional courteous and ALWAYS treat me right. I drive 120 miles one way just to have them service or when I buy a new vehicle. Keep up the great work guys! Kudos to Kylie, Dave and John, not to mention the techs.

John Ferry and all his service people, thank you! Spot on service and very honest!!

The service was very positive. Friendly staff, clean waiting room. the young man that shuttled me to and from was very nice and professional. The vehicle used to shuttle was clean.

I went in to have my oil changed, and it was the best customer service experience! The auto service representative David did an amazing job with helping me get checked in for my appointment. David also did a great job at showing me the diagnostics of my vehicle, and educating me that my filter needed to be changed by showing me my current filter. It was overall a great experience, and I can't wait to come back for my next oil change/ or anything else I might need for my car!

Although the sales staff seem very kinda.. arrogant and unfriendly and too busy to smile, but the service department on the other hand, very lovely people, kind, smile and say hello and have a nice day! To some of the salesmen.. be nicer, smile a bit, and don’t look down on folks who gave you a paycheck! Peace and love!

Excellent service department. Used good, common logic to fix my dashboard problem.

Besides being very professional - my experience with the staff at AutoNation Honda was very pleasant and very helpful! I received phone calls with information and updates along the process (I chose an auto that needed to be transported from another location). I feel the staff went beyond what was necessary to make sure I had a pleasant and stress free experience when buying my new car! This was my second car from these nice people! Highly recommend!

We had a very nice experience when buying our new Honda CRV.

Truly a top notch experience, I purchased the car from them and had warranty work done , easy to work with and hassle free.

I always have a great service experience at Honda AutoNation. The guys always take good care of my car when it needs servicing with floor covers and keeping my car clean when they are servicing. They always go over what they found good or bad and give me a choice of repairing or not. I feel I have a safe car to be on the road with.

Just a great experience from start to finish. Great dealership! Thanks for helping us out.

Excellent and honest service, have been there many times and have always been pleased with their professionalism and overall helpfulness.

Autonation service agent and his manager were really helpful in explaining my tires wear and suggested without pressure that I should get new tires before the winter set in. I got the best deal on tires (better than Costco) plus no charge on the alignment (which I did need) and 10% off the other work because of Black Friday which was a couple days away.

Great customer care, very friendly and knew exactly what I wanted and worked with me to get what I wanted and I couldn't be happier with what I have. Thank you very much

Always get my Ridgeline serviced here. Great service department. Thanks AutoNation Honda for keeping my Ridgeline in tip top shape!

Good service, good attitude, good experience, good people !

Customer service was absolutely on point. Service department at Autonation Hyundai was out two weeks for service but they told me to call the Honda location just down the road. Craig and his team were able to get my wife’s car in for a nail in her tire. We got there at 350ish and we were back on the road by 415pm. Thanks again! 5/5 stars!

I just moved back to the area after being gone several years. My previous Honda was serviced here and I was always happy with how it ran. It was easy to make an appointment. I was able to update my new car to the system and the service - as always - was great. They cleaned the car and it looked so pretty! It gives me comfort to have my vehicle serviced by the dealer and it is great to have a dealer that makes it easy.

I just moved back to the area after being gone several years. My previous Honda was serviced here and I was always happy with how it ran. It was easy to make an appointment. I was able to update my new car to the system and the service - as always - was great. They cleaned the car and it looked so pretty! It gives me comfort to have my vehicle serviced by the dealer and it is great to have a dealer that makes it easy.

The sales department was excellent and service has been wonderful to deal with .,

Easy transition, and a fair deal. Post purchase follow up has been excellent. Unfortunately since it was a vehicle they purchased via a broker, it was missing second key fob $250 "Mercedes", no owners manual, and the SD card for navigation was missing. Manager has offered a means of compensation to offset out-of-pocket cost, if I could give 4.5* as a result, I would!

Great experience, Shay was very good in selling us our new car. He took the time to explain everything. We would highly recommend him.

A great experience. The salespeople were extremely knowledgeable and helpful.

Efficient, honest, and good prices. Took two cars here for basic service and inspection and was very pleased with our experience both times.

Purchasing my first car was a great experience at AutoNation Honda Spokane Valley. I really appreciated all they did to fix up the car before it went on the market and their impeccable records. Shaylon Reed was honest and helpful. Their whole staff was also really helpful in working together to figure out if I could purchase the car with an out of state residency. Their "1Price" (no haggle) policy was also a great relief to me and I still felt I got a good deal on my car. One star taken off because I reserved the car ahead of time to view it, but when the time came they couldn't find it.

Autonation service department is honest and fantastic. David proactively made sure my recalls were taken care of during my service update, and also came up with a very inexpensive option for a couple dents in my Passport. During both visits I had a courtesy vehicle to go back to work and all the staff is helpful there. I drove all the way from CDA to see them, because the service is exceptional. Thanks David and team Honda there.

I bought a used 2007 Subaru Forester. I had some concerns about the car. They checked it out again. They said it was fine. I drove it to work that night. The brake light and the battery light were both on. I returned the vehicle and got a refund.

Great customer service. Good price for oil change.

After nearly 3 months of wondering what was wrong with the front of my truck auto nation finally figured it out. However, it took nearly a month to get the parts and figure out my extended warranty! But it was repairs and both sets of struts replaced! As irritated as I was Kylie did a good job and took care of me.

This is a great dealership. Service is quick, efficient and thorough. We leave in two weeks for a trip across the country. Our Pilot is in great shape for the trip. Thanks, David and the mechanics who worked onmy wife's Pilot.

I was met immediately, waited in the waiting room with free coffee, talked with a very nice service tech, and the work was done satisfactorily. My only objection is the quality of the tires they put on a quality car. No, it's not a Lexus, but we have just a short amount of gravel on our road and the tires should last longer than 18,000 miles. Still, I appreciate the work I have done at AutoNation Honda in the Spokane Valley.

Excellent service. They helped me keep my costs low. I’ve had my Ridgeline serviced by them since I bought it in 2014. I can’t recommend them enough!

Quick service and David was pleasant and informative!

I drove over 550 miles to get my Honda CR-V at AutoNation. It was worth the trip! My salesperson Shay was excellent! He was very helpful and knowledgeable both on the phone and in person. Shay helped me find the car with the features I wanted and also welcomed my two dogs! He worked very hard to make sure I had a great car buying experience along with his co-workers.

I drove over 550 miles to get my Honda CR-V at AutoNation. It was worth the trip! My salesperson Shay was excellent! He was very helpful and knowledgeable both on the phone and in person. Shay helped me find the car with the features I wanted and also welcomed my two dogs! He worked very hard to make sure I had a great car buying experience along with his co-workers. Shay goes above and beyond in caring and thoughtfulness!! He’s the most amazing salesperson ever! He even checks back with me to see if I have any questions about my car. He even made a You Tube tutorial for me to help answer a Question I had! Shay is Absolutely amazing!

Shay is the best! Got me just what I wanted and was so kind doing it. The most helpful, friendly group. Best first experience I could have asked for.

My wife and I really needed a reliable vehicle and we were in contact with a few dealerships. Shay at autonation honda was spectacular and really cared about our needs and worked hard to get the vehicle that we wanted. He was a cool dude when we met him in person and we are forever grateful for his persistence and work ethic that he put into making this deal happen. The finance department did a fantastic job as well and we really felt like we were taken care of! We will be getting our next vehicle through autonation and if Shay is available we would like to buy through him!

Great communication and outstanding service, overall was a great experience and will recommend them to others.

Shay was very knowledgeable about the CR-V. He was very friendly and made buying the car a nice experience! I was also impressed by the Manager and finance guy!

Red carpet treatment from start to finish. I initiated contact via email with the dealership. The salesperson I corresponded with provided everything I needed to know and guided me towards a specific vehicle I might be interested in. I then visited the dealership at a prearranged appointment time. The specific car I was interested in was available and ready for my test drive. The very patient salesperson explained all the various details of the auto. There was absolutely no pressure to purchase this car. The price and terms were exactly as quoted to me via email interaction. Having made the decision to purchase the vehicle, the paperwork process was very smoothly handled by the finance manager. The vehicle was in perfect condition and ready to be driven home. Follow up from the dealership about my satisfaction has been excellent. This dealership knows how to make the customer really feel valued and welcome.

Our experience at AutoNation Honda Spokane Valley is always top-notch. I've started bringing my Subaru here because the service is so fantastic from phone to pick-up. Super grateful for the work they do, and the kindness they share.

Shay was with me from the beginning. When I saw what I wanted on their website, I sent an email and Shay got back to me promptly. He listened to what I wanted and helped make it happen. He was genuine and kind and a pleasure to work with. He’s knowledgeable and easy going. Although there are several people involved in the transaction of getting a new car, Shay was there for each step to make sure it went smoothly. Even when he had 2 or 3 other people he was working with he’d make sure I felt important. After buying my car, I had both a Shay and the sales manager reach out to make sure I was happy with my purchase. If you’re looking to buy or lease a car look no further than Honda Autonation!

Your Review: I was very impressed from the very start of my contact with AutoNation Honda of Spokane Valley. Brian Wall, the Sales Manager, provided me with the best pricing right out of the gate without the typical back and forth that most car buyers associate the process with. My research had dictated the exact model, trim and color that I wanted and not only did the dealership have my dream vehicle in stock, but they also offered the best price. I had contacted new Honda dealers in the Seattle area and 2 dealers within less than 40 miles of or home. Their best pricing was not competitive and more importantly both dealers said that AutoNation wouldn't sell the car at a loss. I am driving a brand new Honda AWD CR-V EX-L that had less than 30 miles when I bought it. It had been detailed, the gas tank was full and my salesman also gave me a tutorial on the onboard computer. On my drive home, I averaged over 33 miles per gallon for my 2.5 hour drive. Great dealership, great personnel and great deal! Isn't that what we all want??

I liked my service writer, and the job that AutoNation Honda does for my Civic. The lobby area and environment is not stressful. One thing I did not appreciate was a phone call during my visit from some sales rep asking if I wanted to sell my car. Overall, service department A+ 5 stars thank you for always being trustworthy. I will return.

Shay was very knowledgeable about the CR-V. He was very friendly and made buying the car a nice experience! I was also impressed by the Manager and finance guy!

I was very impressed from the very start of my contact with AutoNation Honda of Spokane Valley. Brian Wall, the Sales Manager, provided me with the best pricing right out of the gate without the typical back and forth that most car buyers associate the process with. My research had dictated the exact model, trim and color that I wanted and not only did the dealership have my dream vehicle in stock, but they also offered the best price. I had contacted new Honda dealers in the Seattle area and 2 dealers within less than 40 miles of or home. Their best pricing was not competitive and more importantly both dealers said that AutoNation wouldn't sell the car at a loss. I am driving a brand new Honda AWD CR-V EX-L that had less than 30 miles when I bought it. It had been detailed, the gas tank was full and my salesman also gave me a tutorial on the onboard computer. On my drive home, I averaged over 33 miles per gallon for my 2.5 hour drive. Great dealership, great personnel and great deal! Isn't that what we all want??

I bought my 2017 Honda CRV EX-L 3 months ago. Within the first 2 weeks of owning it the battery was dead and I had to jump start the vehicle. This has happened two more times in the three months I’ve owned the car. I took it into the service department the second time this occurred and was informed everything is working perfect. Yesterday 10-08-20 was the third time it wouldn’t start and needed to be jump started again. I contacted the service department and was informed I could buy a new battery from them. I explained I’ve only owned the car 3 month and that the car has a 1 year on all electronics and remaining 4 year bumper to bumper warranty obviously the car had a bad battery when they sold me the car. The service tech was not helpful and stated that warranties are very limited as to what is covered. I find this interesting because they sell you the car with “Bumper to Bumper coverage”. My salesman was new and helpful but the individuals helping him sell the car that hopefully doesn’t become a lemon we’re deceptive in the verbiage used to make the sell. I quote the sales staff “if you have any problems you’re covered bumper to bumper for four years or up to 100,000 miles”. It’s only been 3 month. I will go buy myself a battery for my certified pre-owned Honda that their service department checked every component of the car before selling it and pray that this is all. I gave Honda an opportunity to make this right and the individual in the service department was somewhat rude and when I said well thank you for your time his response wasn’t of any well sorry I couldn’t help you he simply said “Yep”

Sunshine shay was AMAZING!! He helped find the perfect car for me :) I had the best experience at this Honda dealership because of him. We shared a lot of laughs, and the best part about it is that I drove off the lot with the car I had my eyes on. The customer service was phenomenal, and I was able to drive off the lot with my first choice!! He knew what he was talking about and was able to crack some jokes while staying professional. Brian the manager of this dealership was also willing to work with me, and come in on his day off to see that I leave with the car I was wanting when I walked on this lot. I would ALWAYS recommend going here for a car, and you’ll end up driving off with a big smile on your face and a new Honda family as well.

It was done quickly and timely and the car came back washed and vacuumed

Very direct n to the point

Rodney at AutoNation Honda is an Excellent Salesman. He helped me find the make and model I was looking for. We took a test drive and spent time finding all the buttons/switches for the features of the Titanium. Back at the dealer, we worked out the numbers for my trade-in and price out the door. Finance Office connected with my credit union and I drove home that afternoon with a new looking in/out 2018 Ford Escape Titanium. Rodney even found a Blues station on the radio for me . All smiles here. Thank you Rodney and AutoNation Honda, Spokane.

Auto nation Honda service is fast, efficient and what I like about them even more is their frugality. They don’t just say you have to do this and that and the. $$$$ just keep adding up. They give you options and it is just obvious that the customer is who they care about. I only wish they had one on the North side of Spokane because that would be more convenient for me. 😁

James was wonderful to work with and very helpful with any questions we had. Great experience!

I brought my 2012 ridgeline in on or about 7-21-20 and the technician could find the source of the noise. I left on nearly a 800 mile trip in 100 degree weather on 7-23-20. Going up vanage hill my check Engin light came on. I li,per into harvest Honda in Yakima Wa. They found that the technician who adjusted my valves left dome bolts off the top half of my engine. No other trouble on trip other than it took nearly 2 hours longer for the detour. I took my ridgeline Back for an oil change and picked a bone with them over the unexpected stop with check engine light in Yakima. I got a complimentary oil change and they found the mysterious noise. The entire right strut assembly was loose! They did?t have the parts so they had to order them! Not sure what type of danger there is driving a vehicle with a loose strut assembly.

Sam was a superb salesman. The car I wanted was hard to find, but he and his colleagues worked tirelessly to find it. I would highly recommend this salesman and the entire crew. With regard to the warranty sheet, I would urge you to make the totals on each plan much clearer.

Would never again purchase a car through Auto Nation but their service department people are very nice. We bought oil changes when we purchased the car. Had to take my car to the tire shop and have the sensors reset after my tire rotation.

On time and very efficient. Explained all recommended services due and the charges up front. The service department appears to work very hard to provide great service and address all concerns.

Great auto care service! I came in for a one year check, oil change and tire rotation and they were very friendly and efficient. Nice clean waiting area. Thank you!

My battery died and they replaced it quickly. Even washed my car.

Went in to inquire about a vehicle, left to avoid a shouting match. Salesman that helped me originally was great (shoutout to James) but his manager was pushy and rude, I would not recommend buying anything from these guys.

The test drive I had was great. Rodney took the time to show me all the safety features on the car and how the car handles on a curvy road and the highway.

I went in to test drive a car and that I had seen on their website. Sam was very kind and courteous and explained the special features of the car. He answered every question I sent his way and was very patient with me. The whole process was smooth and alleviated all my anxiety I had about car buying. Very happy with my new purchase!

Came here when my rear tire blew out on the freeway and damaged much of the rear quarter area. David, and the rest of the team fixed me up, talked me through the work/answered all my questions and got me back on the road the same day

We were looking at moving from a small SUV to a medium sized SUV. We had researched some vehicles and wanted to see the Honda Passport in person. Rodney greeted us warmly, answered our questions and promptly had us driving a new 2020 Passport EX-L. We were extremely happy with the ride and spaciousness of the vehicle. While we didn't get all the features we were looking for on this particular vehicle, we are very happy with the car.

I have been here twice, both times appts were made within 24hours. Techs were friendly and courteous, and the service manager, ( I believe John) even asked at the end if the appt was up to par. The car always comes back more clean and taken care of than when dropped off. Waiting area is nice and clean. I would highly recommend Honda service dept for your car needs! As a side note i drive a Toyota Camry

Good job by the service team. Very happy with my experience. Knowledgeable, helpful.

My favorite honda place!!

Kelsey and Jeremy made this an easy transaction thank you We are still happy with our purchase and are pleased with the service we are receiving with the maintenance of our new car. Highly recommend purchasing a vehicle and having it serviced here.

Comfortable waiting area. I was kept informed as I waited for my car. When a couple areas of concern showed up when they ran the check on my car(not why my car was there) I was given good information; my questions were answered patiently; and what things could wait vs what might need attention in the near future were presented without pressure.

Don't waste your time. I tried buying a car from out of town. They valued my trade, did my financing... only to find out they sold the car. I waited over two hours to hear from anyone before reaching out, only for them to tell me. Amateurs. Buy anywhere but here!

Quick and clean first time routine service on my 2019 CR-V.

Awesome service and outstanding customer care.

Kylee is wonderful! She was friendly, knowledgeable, and thorough. Great service. Will come back.

I am a newer owner to the Honda family since October 2019. Recently I had to take my car in for a warranty repair. The side panel covering the driver's side seat where the controls are located had strangely come loose and I didn't know how to secure it. When I called to make the appointment I explained everything and was in 4 days later. Everyone at the service department is SUPER FRIENDLY and just easy to talk to. We dropped the car off and it was resolved quickly. It turned out they didn't need to replace the panel after all, but re-attached it securely, which was great! But, they had ordered the replacement part "just-in-case" and had it on hand if needed, so that I would not have to come back a 2nd time. They were very prepared and I was very pleased with the response. Thank you to Spokane Valley Auto Nation Honda for a great team!

Thank you for your service, people are really friendly .

Excellent dealership! My floor manager sunshine shay did an awesome job of showing me the vehicle, absolutely no pressure or anxiety when purchasing my vehicle! Everything was upfront and honest, couldn’t have had a better stress free experience!!

I want to thank Appleway Honda for my car buying experience on Sunday 7/19/20. Rodney Brown our sales person was extremely knowledgeable, helpful and over the top kind. The rest of the staff was right there with him. This was the easiest car buying experience I have ever had. If you want up front, honest and kind caring people, I would recommend seeing Rodney and the team at ApplewayHonda. Im so impressed and over the moon happy with my new car and the whole experience! Thank you so much Rodney and Appleway Honda!!

Auto Nation is a great place to buy a car. We have been treated VERY well through the years. We always get a good deal. Our salesman, Sam, works hard to get the best price for us. We have purchased several cars from Auto Nation, most through Sam. I highly recommend this company. The service department if great to work with, too.

We have purchased several cars from AutoNation Honda over the years. We have always been treated well, and gotten the deal we wanted. Our salesman Sam is great. He works hard for his customers. He is also trustworthy. We wouldn?t keep coming back to him if he wasn?t. We recommend AutoNation Honda.

The service at AutoNation Honda is very professional, speedy, and customer service oriented. The area was very clean and the staff were appropriately masked.

So So So happy with this place!! Sunshine Shay went above and beyond to find the exact car I wanted... it was in Colorado and he got it shipped to Spokane in about a week! My family has now bought two cars from him, awesome guy!!

They gave us lots of options for what my car needed and treated us with courtesy.

Sunshine Shay found an amazing deal for us and finance got us what i feel was a great deal keeping payments in my budget. I am very happy with our new car and will be recommending to everyone i know. The facilitys were very clean which is important right now And i love my new car 😃

Buying a car is just that. buying a car. Know what you want, shop around, know what you're buying, because you are truly on your own in this process. My sales person was more interested in his 3 day weekend than helping me.

Excellent service as always! We noticed some intermittent strange noises sometimes when starting up the car, but couldn't reliably replicate. They did a thorough diagnostic review and couldn't find any issues, and didn't charge us for the time. We really appreciate their honesty and helpfulness.

Outstanding customer service!

Great service and friendly staff

Shay was helpful and knowledgeable.

Amazing service each and every time. I would and will recommend Autonation service center each and every time. I will not take my car anywhere else!!!!!!! I have had my car for 5 years. When I bought it it had 50000 miles. Never really had any problems except keeping the maintenance up. Now my first real problem came up my clutch. Autonation was AMAZING I brought my car in they diagnosed it, gave me two estimates and said they could get my car in right away. I took my car in Thursday and explain I needed it Monday. Unfortunately Monday my car was not done but they gave me a loaner. WONDERFUL...I did express like any one would that the lowest quote he gave me was the one I had to go with. The difference between quotes is using Honda parts or generic. I would have love to use Honda parts but I scrape up ALL the money I had to pay for the repair. Now the low end cost was 1900 with tax. I was able to get financing for 1000. I was all ready to do this. So now the time came to pay. I just had a feeling it wasn't going to be 1900 like I was quoted. But before repairs were done. I ask again so its going to be the 1900 right? Because that is all I had and again he assured me yes. He goes over what they did and said it was cheaper than I quoted you! I'm excited thinking!! Yes!!!! Than he said the price! I almost fell over because it was a 100.00 more. I was dumbfounded, upset and confused to why 100 more. But couldn't go over the price because I was late for work and had to rush back. I literally gave them EVERY cent I had. Now my car drives so amazingly its great. But now I don't get to eat for two weeks lol. But again I will not take my car anywhere else.

Great car, great service, no B.S. Thanks AutoNation!

I would give this star a zero if possible. Extremely hard to work with. One day they told us our dealer was getting fired, another day he called us, another day we were working with upper management, and today we were told there was an error in the paperwork and we needed to completely restart the process. Three weeks to buy a car. Byron, Kara, Jerry, and Jeremy were the people I worked with. Each time I would contact my last point of contact and be directed to a new point of contact. I would understand if it was related to COVID-19 but was just one miscommunication on top of another. I really hope whoever owns this business can help run it effectively.

Great

Thank you! This dealership is amazing! The service dept is top notch!

Amazing service. Timely, courteous, professional. Everyone in the service department goes out of their way to accommodate my schedule changes, and last minute requests for service. Added bonus, I love driving away in a freshly washed car.

I just purchased one new and one pre-owned vehicle from AutoNation Honda. The sales staff were polite, informative, and helpful. My wife and I both drove away in vehicles perfect for us and felt good about the prices we paid.

Prompt friendly service.

Amazing. Thank you

Decided to hit the lots looking for a new car. Went to one dealer and was there on the lot looking at cars for about 45 minutes and no one bothered to ask if we needed help. Next try was Autonation Honda. After just the right amount of time checking things out, we were greeted by one of the sales reps. Shay. He was very patient and listened to what we wanted. He knew the car options well had and let us test drive 2 models. At no time did we feel pressured into a sale. After we decided what we wanted, Shay did his best to get us a great deal. We are totally satisfied with the entire purchase activity. Go see Sunshine Shay if you need an excellent sales rep. Even the financing paperwork went well. Great job team Autonation! Check this bad boy out! CRV beats RAV4 all day long!

The best car buying experience we've ever had. Leased a 2020 CR-V today. Shaylon Reed was a fantastic salesman to work with. Everyone that helped us at AutoNation Honda Spokane made us feel like our business mattered and there wasn't any of the hard pressure sales that buyers can get from other car dealers.

Recently gave a 5 star review. I have tried contacting the finance department about a question I have. I’ve left voicemails and nothing. I have called other departments to see if they could connect me with someone and two times I was promised they would “get back to me as soon as possible” and NOTHING. Maybe when they see this review they will remember to call me back

Good place to buy a new car. Sales people knowledgable.

VERY Happy with our purchase and experience with these guys!!

Both the sales' staff and the service department are fantastic. They are personable, honest, and don't beat around the bush. Not only did they clean my car, they sanitized the inside too.

Sunshine Shay, he’s the guy to see if you need a Car. I watched him run in circles to get customers what they want. He explained everything step by step with setting up my cars personalized settings. Love my CRV!!! Thanks Shay for helping me😀 Chance and Jeremy are superb.

Very good service. Nice people.

These folks are the most customer oriented Honda dealer or any other, I have been in. This is my 5th Honda purchase and I have not been treated this well in any automotive purchasing experience. There sales, finance and service are all top notch...I was impressed. They did what they said they would do prior to my arrival I already had a very good price quote and they stood by it. I would highly recommend this dealership to anyone looking for the best deal on a Honda in Washington. GC Noyes

Every time I have service needs or questions, I get excellent customer service. I am treated with friendly and professional communication and a respect that my time is valuable too.

The service was very professional.

David Winkler was the service advisor and he provided excellent service as always. I would recommend him to my friends.

We have been dealing with AutoNation Honda for a number of years and recently purchased a new Honda. All of the staff were just great and most importantly we received a great deal. Our Sales Consultant Byron Olson, Eric Witt/Sales Mgr and Kara Mattison/Customer Financial Services Mgr were all personable, honest, accommodating and professional. We loves Hondas and highly recommend this AutoNation Honda dealership.

Pleased with service provided.. Thank you . So far so good.

Purchase....service....it has all been a great experience.

We took advantage of their offer to pick up and return our car. The worker was courteous and helpful. Definitely I would recommend it to other people.

Friendly, Thorough, even provided me a loaner...sweet!

Couldn't be happier with my purchase from these guys! I went here alone to buy my first car, and they made everything easy for me. They had the car ready for me to drive when I got there, and I felt no pressure to buy, trade-in, etc. They worked to get the best deal for me once I decided on the car I liked.

I always got a awesome experience with Valley Honda, Very friendly and professional. If I need a rental for a day. Its never a problem.

They've gone out of their way to make my experience amazing! The service department is really nice and they take care of you!

enjoyed working with Jake, no pressure, honest, and very helpful. found my new SUV and love it! Jesse in finance was great as well. Will definitely recommend!

Thanks great friendly service

Buyer Beware!!!The salesman Paul was great to work with and found out our needs before trying to help us. He then helped us get what we thought was going to be a good deal. The finance department, however, has been a nightmare to work with. They don’t seem to know what they are doing. They don’t call you back as promised. We have been trying to get things worked out for three weeks now after bringing the car home. They keep threatening to take car back, but don’t seem to be to worried about fixing their screw up. My kids were buying their first car are students at U of I. Since they don’t have much credit history, I offered to co-sign with them. The finance department worked some deal that didn’t require me to co-sign. Three days later, the bank declined the loan. We’ve been trying to fix it ever since for three weeks with no progress. Just lots of unanswered phone calls and no resolution. I’m very frustrated with the lack of service and no help to resolve this problem from them trying to finagle something through what appears to be the back door. Not Happy!

Good service. They know their business.

Friendly, helpful and very customer oriented. A great place to purchase a new or pre-owned vehicle.

Service was excellent, need to do a better job on washing their car’s .

I bought at Honda CRV the end in January and it has nothing but a hassle since. Paperwork was not done correctly the first time for financing and had to go back and sign some of the paperwork again. Waited for two hours when came back in and was told I would not have to wait cause I had a sick kid at home. Then called 3 times cause my temporary was expiring and plates had still not come. Instead of looking into it I kept getting oh just wait. Told them that temporary expired on Wednesday and I am off Mondays and I work 10 hour days so if I could get that temporary on my day off that would be best. Then got a call while at work on Tuesday day before temporary expires and told that I need to come sign something before they can get plates because mileage was incorrect on the paperwork. If they would have looked into this the first time I called with concern of plates not being in yet I could have went in on my day off to sign that paper. Every time I called i was told “it’s not my fault”. I went in Tuesday evening to sign that paper and spoke with a finance person who told me over and over he was going to make this right and was going to speak with store manager in the morning cause this is not ok. Never got a call. Never heard anything more until I went in a week later for service appointment and spoke with store manager and he didn’t even make eye contact and said oh I am sorry hopefully that don’t happen again and basically walked away. I was very upset that he didn’t even care about my situation. I bought a house and other cars in the past and have never had to deal with this. I would not recommend buying a car from here.

Shaylon Reed was very helpful. Showed us all the details of the crv we purchased. There is a lot of options on our crv he made sure we knew how to operate all them before we left. We were very pleased with our sales experience.

Had my heart set on a Honda CR-V as my new car.. customer service outstanding and we left with a beautiful car which will last us a lifetime. Our salesman Shay was knowledgeable and friendly and made sure we left happy.

Able to get in quickly. Kept me informed about what was going on.

Received great assistance from Jacob Adams in the sales department. They had the car I wanted and it was priced right, also received the best trade in value. Jake was wonderful at programming my phone and the other techy gadgets. Aaron Wilkinson was pleasant to work with in the finance department, explained all options without any pressure. Best car buying experience I have had in a long time.

We always receive friendly and excellent service from the parts and service departments for our Honda Pilot needs.

Shay and Jeremy were great! friendly and educated.

Great to work with! Honest, thorough, competent and pricing is also good. I would recommend this Honda dealer for service over any other I have used in Eastern Washington.

Jake was patient with me from the time I started shopping for a car online until I was ready to come in and look at my options. He was never pushy and let me see all of my options. The staff there is very friendly and a pleasure to work with.

I had so much anxiety about buying a new car. The guys went above and beyond to help me get things all settled and make sure I was happy with my payments. The first night I went in I had to bring my kids with me and they were so patient with me and the kids. They made me feel way less stressed.

Always helpful and service is excellent

Excellent service provided by sales department. No pressure just excellent options to choose from. Made sure all information was correct. and understandable.

Friendly, efficient and no pressure

Very helpful quality of service. Answer several questions first time servicing my new vehicle.

Not a terrible place but there are definitely better places to buy cars from and get service done. Bought my civic from here when it was appleway and shouldn’t have returned since they gave me the run around with that purchase but stupidly we went there to buy my pilot also. I wanted to order my car built how I wanted it and they claimed that isn’t something people do anymore. Funny how I have several friends and my parents have bought cars that they ordered to their liking. The service department is not good either. I think they have new techs every time we go back and the advisors seem to change frequently also. Took my car in because there was a screw in the tire and the tech couldn’t find anything, I went out and pointed right to it with the advisor. Today my car has been there for almost 4 hours for services A 1 and 2. Who takes four hours for that. The only positive is some of the people are friendly there. Just do your research and look around before purchasing from here.

Another great exerience! Team took care of the regular oil change and inspection and performed an additional recommended service that I wasn NOT pressured into having done. Also looked into a minor issue I'd been having with the side window and seems to have remedied it!

Another great experience having service done! Got oil changed and one of the recommended maintenance items (not pressured!), as well as a minor issue I had looked at and remedied.

Quick service for a item under warranty. I always appreciate the complementary car wash. Unfortunately I am sick of the service folks trying to up sell me with "recommended services". I called to set the appt to have my LED light bar replaced. AFTER my service was completed - they decide to try and see if they can sell me on services that were recommended at my previous visit. Not many options when you have Honda warrantied items to handle.

We have always received reliable, honest service and that is why we choose to go to Auto Nation Honda.

i would like to thank david for the awesome customer service we received in spokane valley. He is very honest and a person that you will truly trust. thank you so much for your hard work and dedication to auto nation spokane valley. thank you

Great service highly recommended

We went away with a car they said met our desires but didn't. They also just smiles while they did not meet our requirements. We went in with good expectations and left knowing we never would recommend or go back to the Spokane Honda office/display yard.

The service department goes above and beyond. They take excellent care of their customers. John is the best service manager. Customer service is everything and hard to find nowadays. They have it here.

Thank you for taking care of my needs for my CRV, learning something new on the new computerize technology of the cars. The techs and staff are very knowledgeable .Thank you .

We are owners of a 2008 Accord and have loved it. It has 200,000 miles on it and we have only had one repair on it the whole time we've owned it. It has been really reliable and great to drive. We contacted our mechanic friend, who gave us several reasons to buy a Honda than the car we were considering. That was the tipping point! We were impressed with how Josh was able to get a car off the lot with everything we wanted. We took a test drive and signed on the dotted line. Jesse got us through the financing and we were out the door in a couple of hours. I highly recommend AutoNation Honda Spokane. The sales associates are friendly and helpful and our financing was a breeze!

I have purchased 3 cars from Autonation in the last year. I was happy with them until I needed help after the sale. My brand new car was hit 2 weeks after I bought it. I asked autonation to do an appraisal of my car for diminished value claim and was told "We don't do that". Carmax does and was very nice about it so I think my next car purchase will be from them.

Went to get brakes check because of a scraping noise and they checked my brakes for free. There was a bit of miscommunication in the beginning about if I was going to be charged, but someone came out and corrected the situation.

Autonation is great when it comes to buying a car. However, their service after the sale is lacking. I bought 3 cars from Autonation in the last year. 2 weeks after I bought a brand new car, I was hit on the freeway. I asked autonation to do an appraisal of the car for me for a diminished value insurance claim and was told that they don't do that. It would take them five minutes. I consider it a very little ask. Carmax was very helpful.

Had an amazing time with the staff there durning the purchase and every follow up. Everyone is incredibly knowledgeable, friendly, and completely oriented to assist you in finding you the right car and keeping it in good shape.

Want to thank Josh, and Jesse! My mind has been blown, you guys were so understanding and kind to me and my mom!! Forever an autonation girl!!!

Was a great experience. No haggling no pressure. Had what I wanted and made it happen. Great facility and great staff!

Had a great experience buying here. Had the vehicle I wanted and made it happen. Quick easy process.

Was an easy process, no haggling over price. They had the vehicle I wanted.

A door handle on a used car I bought was broken and I was told they would take care of it and they did repair it at no cost.

was upside down in a rig they found a way to get me in a 2018 Honda civic. they didn't waste my time

My experience with Auto Nation Honda was and continues to be exceptional! Sam, our sales rep did a fantastic job both over the phone and in person! He was very helpful, at my request he brought another Highlander from one of the other lots so we could test drive it along with the Highlander we had on reserve at his lot. When we told him we had another Highlander to test drive on the Camp Chev lot, he pulled the car fax on it and reviewed it with us. We bought the Highlander from Sam off his lot and could not be any happier! Our experience was no pressure sales, and I would give this dealership a 5 star rating! Thank you again Sam and the staff at Auto Nation Honda, we will see you first when we are in the market for other rigs. Brenda Ahmann

Brought my Honda CR-V for oil change prepaid service, which includes tires rotation, check all fluids, brakes etc. After service was done, got my report, where everything was checked 🤔 my miles on report was messed up instead of 8104 miles was 81102, luckily another car sales person looked and found mistake, contacted technician and changed it before it went to car fax. That was done. Started driving a car, low tire pressure note got on display, called back to dealership and was told to calibrate, next day got same code again, added air in tires calibrated again myself on prepaid service ☹️ Not happy with service

The people at Auto Nation Honda seem to be very kind and thoughtful . I have been happy dealing with them. :) Thank you for making this a good experience.

David took awesome care of me!! Got me a new key made fixed some stuff that should t have been on my account. Got everything fixed and cleaned up on my car and they did a fantastic job!! Thank you.. Andre Lee

I am not satisfied and they refused to make the requested adjustments to the contract. I will not be purchasing another vehicle from them and I cannot recommend them to anyone. Buyer beware. The management only responds when the comment is positive, not when tgenustomer is not satisfied, wenwill just forward that in

I can most assuredly say that although the mishap on an icy road was not pleasant, my experience with AutoNation Honda was incredible. Kylie was amazing in her upbeat demeanor and on the spot information to keep me in the know. My car was repaired faster than I could have imagined and I was assured they took it out for a drive after the repairs to assure my safety and that nothing had been missed. When picking up my vehicle Kylie was as incredible in person as on the phone. She also offered, without pressure, my potential need for new tires to help with traction. She gave me a few printouts and said they would match lower prices . . . though it I felt their prices were fair. I highly recommend this service center for the quality of work and the people they employee!

Sarah was an amazing saleswoman! Knowledgeable, approachable and caring.! One of the best saleswoman we have met and we went to mostly all the dealers in town in search for our perfect sedan. Thank you AutoNation for our car buying experience. The team is great! And shout-out to the financial guy that stayed post closing time to finish our paperwork!!! Thank you all! :):)

I've taken my older high mileage Honda to this dealership for a few rounds of maintenance now. They have been able fix anything I wanted or needed at fair to reasonable prices. I know that I am paying for expertise and this is why I bring my car here. My girlfriend likes this place because they can explain any necessary repairs in an easy to understand manner without being condescending like a lot of dealerships can be. I trust this dealership with my car.

very nice people. easy to work with and Shay was a very knowledgeable sales person. kind and very interested in his customers needs.

They allowed us to borrow the vehicle for a few hours to get a feel for whether we liked it or not. We ended up buying it that evening. Sales and everyone was pleasant to work with. I gave them a hard time about their "1Price" policy which eliminates the possibility of price negotiation. I kept pushing them to negotiate and finally after speaking with the sales manager and hearing their explanations I was convinced that really is their policy. All in all, the price was fair like they claimed but I couldn't help trying to negotiate whenever possible. Overall a good experience.

Amazing!

We found a great deal on a 2018 RAV 4 at Auto Nation Honda. Our sales rep, Josh, was extremely helpful and professional throughout the process. The Sales Managers also were helpful and professional. We would definitely work with them again. That said, the financial person we worked with was pretty awful. I already spoke to the sales manager about the situation, however, who dealt with the situation promptly. Overall, we had a positive experience and would work with Josh et al again.

Had my Fit in for an oil change. Everything checked out great except for a rodent nest in my cabin air filter. It was taken care of and my Fit came out shiny clean from a fresh wash!

Got oil cage

The guys at AutoNation Honda Spokane are an excellent team. I had a great experience purchasing a car in the past month. Sam Nemri is a great sales man. Right from my first contact with him on the phone till I eventually came down to execute the sales he was very professional, warm and friendly. Ronnie and Ken too were quite courteous. Keep up the good work.

I had a great customer service. Sam Nemri is a great sales man

I recently worked with Jake and had a fantastic experience! I tasked him with finding a very specific Civic Si which he had shipped from Florida and delivered just in time for Christmas! Thanks Jake for all of your effort!!

100% pleased with the service at autonation honda. Sam has done an amazing job attending to me needs as a valued customer. I shall continue my relationship with Autonation because it feels like home.

Fantastic service. Drew was great and was very knowledgeable.

They were very friendly, helpful, and accommodating. We were a bit frustrated that they were kinda pushy— we felt we couldn’t really get away from them. But they were polite and nice to work with

What do you specifically want?

Drew is an excellent service rep. Everything was done efficiently and correctly.

A fine dealership. The Ridgeline I bought there is terrific.

I normally don't submit reviews but I was so overwhelmed with the customer service I couldn't ignore giving a review. I wish I could remember everyone's name that helped me. I was seen at the Audi and Honda dealership. Brian, Josh, and Sam specifically were very helpful. I apologize to Sam for missing our appointment. I really believe that customer service is the most important factor of any business and the gentlemen from the Audi and Honda dealership went above and beyond. I thank you all the salesmen, mechanic, and managers. I am completely satisfied with my purchase. Again, my sincere appreciation and thanks.

Cheerful, fairly fast in service and even washed my car that was very muddy from my road. Clean and pleasant

Easy online appointment scheduling, quick service, nice facilities to wait while car is being serviced.

if you are tired of walking, I would think about stopping here. They might be able to help you drive home. I walked everywhere. One day I walked here. The next thing I knew I was driving a 2017 Honda Accord and loving it, I threw my shoes out the window. Thanks AutoNation Honda

Great service

AutoNation Honda Spokane takes wonderful car of my precious CR-V. Outstanding service, professional staff and helpful service persons are standard here. This is the second car that has given me great driving under their service program. Thank you!

Great folks in the service department and sales staff.

The customer service was amazing and they did all they could to get me in the car i really wanted i would definitely recommend going there

Anthony Scofield is amazing. Well informed, prompt, and likeable. Ask for Anthony!

Very nice salesman and I didn?t feel pressured. Have been shopping for a certified used suv.

I took a 2007 Ridgeline truck to Auto Nation Honda for an oil change, alignment, and tire rotation. All went well and they saved me some money.

I took my car in for an oil change, and I'm happy with with that, and the fact that they washed my car. They also check out other things and suggest maintenance service that will help keep the car running well. However, what I am concerned, maybe even unhappy with, is the inconsistenty of the issues I am told about regarding my car. I would give a 1 star rating in that area.

Done as promised

My dude Byron hope you see this bro. In my heart forever. Chill, quick, personable, intelligent, honest. Hopfully your bonus scales off comments. Byron was awsome 10 out of 10 Salesman finance managers process should be shortened. Honda fulfillment speed 0 of 10. Cmon... Again Byron... raise..raise...raise get more commissions then any other. Okay fine atleast someone give that man a high five.

My dude Byron hope you see this bro. In my heart forever. Chill, quick, personable, intelligent, honest. Hopfully your bonus scales off comments. Byron was awsome 10 out of 10 Salesman finance managers process should be shortened. Honda fulfillment speed 0 of 10. Cmon... Again Byron... raise..raise...raise get more commissions then any other. Okay fine atleast someone give that man a high five.

My dude Byron hope you see this bro. In my heart forever. Chill, quick, personable, intelligent, honest. Hopfully your bonus scales off comments. Byron was awsome 10 out of 10 Salesman finance managers process should be shortened. Honda fulfillment speed 0 of 10. Cmon... Again Byron... raise..raise...raise get more commissions then any other. Okay fine atleast someone give that man a high five.

During my last visit with the dealership I found my experience to be unsatisfactory. It was a six time I?ve had my vehicle in and the sales person only wanted to sell me a new van claiming that I may have received a lemon. The service department was at times difficult to communicate with. In the end what I brought my van in for was what they claimed normal quirks of the van and when leaving I told the service department I feel dumb for having brought my van in at all since the issues were deemed normal. Their responce was...?um yea?. I do not feel like I will be returning to this dealership in the future.

I call to see if they can do a rotation on my tires. They said yes. It took them 30 minutes to do it. They were very kind and gave me an inspection on other thing that need to be done. Another 30 minutes.I tried to going somewhere else but it was a 2-3 hour wait. I'm very happy with their service. It cost me much less than going somewhere else.

We've bought 2 cars from Autonation Honda. We are pleased with both experiences.

Easy to work with on a purchase of new car

Sarah, Ken, and Chance were amazing to me. I recommend these guy’s heartily. A+++ service!

Great customer service, even after a simple oil change.

Very attentive staff. They put in a lot of effort to find us the right deal. Definitely would recommend to others.

Great service. Answered all my questions.

We purchased our 2019 Honda CRT at AutoNation Honda in Spokane Valley through the Costco car purchase plan. The entire transaction resulted in a fair price and smooth experience.

I took my Accord in for a oil change and multi-point inspection. Andrew Palmer was very courteous and professional. Everything was handled quickly and explained perfectly! Good job Auto Nation for hiring such great employees!

Provided good assistance selecting and purchasing the car. Very responsive . Good after purchase Q&A so far

I always get 1st class service when I bring my car in to be serviced.

Quick and efficient and the first time I have not been lectured on filling out a survey and rating them all superior. Thanks

The sales manager worked very hard to buy my Ford Fusion but was unable to due to Ford's rules about selling a leased Ford. I ended up with 2 cars although Ford went to the ninth inning with me. I very much appreciate the effort put in by the Sales Manager (Ken Vanhorn) and very much enjoy owning a Honda CR-V.

Service Department: After putting on my snow tires (on wheels, stored at their location, with decorative hub cap inserts) the next day my Tire Pressure Monitoring System light came on. It should have been re-calibrated as part of the service as per the Owner's Manual. Within two days one of the decorative hub cap inserts came off (where I don't know) with no particularly hard driving and I have to replace it now. I wasn't offered a free Multi-Point Inspection and should have been. I wasn't asked to set up my next service appointment and should have been. I bought my Accord here and have been a service customer for 5 years.

Anthony in service was very helpful and friendly! **

Took a little long for just an oil change and filters. 90 minutes.

Stopped by Auto Nation Honda just to look at CRVs, test drove one, liked the way it handled , and sales person Jake was very informative about the car and all the features. Came back two days later and purchased the vehicle. Very pleased with the car and I would recommend Auto Nation Honda if you're looking for a new or used vehicle.

Very good experience the people there were very friendly and helpful was looking at a Honda and switched to dodge and the salesman was very good with it

Kelsey was the best sales person we have ever worked with !

Went to look at a used car... walked away withe the best deal ever on a new Honda civic

Mona was very helpful and not pushy. She also went above and beyond by working out special arrangements for me to pick up the car. I was also impressed with financial officer — very efficient and no pressure. One of the best car buying experiences I have had in years....

The service part was great but not when they parked my car in the entry way into the service department after it was done and dropped the garage door on the back window. The door didn't do seem to break anything but caused some deep scratches in the window. They were apologetic and didn't charge for the service and are going to try and buff out the scratches or replace the window. The thing is they shouldn't have been careless enough to part a car in a garage door opening. Pretty scary to walk out to see the door coming down on your car and a dude running over and trying to lift the door off after it had hit the window.

Got to spend all day at the dealership with Sam and Ken trying to find a car for my wife that would be safe and help our situation. We ended up getting a Pilot and my wife loves it. Ken and Sam were amazing friendly ,funny and great to spend all day hanging out with. To top off the great experience we had Robert in finance and he was super helpful in explaining and making sure everything is what we wanted. Best experience ever at a dealership and buying a car definitely will return

A great experience overall. Jake Adams led us through the process and provided excellent service both at the dealership and over email/text leading up to the test drive and purchase days. I took my time making my decision over about 2 weeks and never felt pressured. I feel that the final price and cost of add-ons was very fair.

Bought a new CRV Sunday 10-1-2019. Excellent deal! Only complaint is when car was delivered poor wash job. Door panels and engine were full of dirt and dust. Maybe it has been thru a dust storm, but a new car should be delivered clean. Had to clean the dust myself, and go to the car wash to clean it up.

They like to over charge you can go just about anywhere else and pay half the price

Just wanted to say thanks to Jacob in sales and Robert in finance for making our purchase at AutoNation Honda an Awesome experience you both are amazing at your jobs. Thanks for walking us through the whole process and giving us a great deal, we're very happy with the service and our vehicle. Totally recommend AutoNation Honda and both of you guys.

Went into auto nation Honda, and was met by Jake. Jake provided us comprehensive information on the CRV. We like Jake and the no pressure style of salesmanship we returned a week later and met Jake again and we drove home with a new CRV. The dealership is top notch, that’s coming from me a senior citizen who has dealt with pushy sales people in the past. Purchasing the CRV was very pleasant experience. Thanks Jake and Auto Nation Honda!!

as always, prompt and courteous service, plus a high degree of technical competence.

I could not be happier with AutoNation Honda. Everyone I dealt with was very professional. With Josh’s assistance, I found the exact car I was looking for. It was a very positive experience and one I have been looking forward to for a long time. I recommend this dealership 100%.

I could not be happier with AutoNation Honda. Everyone I dealt with was very professional. With Josh’s assistance, I found the exact car I was looking for. It was a very positive experience and one I have been looking forward to for a long time. I recommend this dealership 100%.

Good service! Knowledgeable, & courteous.

Drew is also professional and friendly. The whole staff is great.

My first time buying a car and I’m so glad I went with this dealership! Sarah was friendly and helpful. She helped me find what I was looking for! Cory broke down all the finances and made sure I knew exactly what was going on. Would recommend to anyone!

Service Team is professional and informative on what service is being taken care of and recommendations of service.

Very easy to work. No hassle. Answered all of questions. Love my car.

Leased an hrv over the weekend. Jake was great to deal with. no hassle no headache just easy

Asked "anything else need doing" when making my oil &filter appointment and got "no" but then at my visit "coolant every 5 years" so past due. This could have been known when making the appointment and was just what I had asked. Just over 2 hours waiting onsite for my oil, filter, coolant, wiper blades, and inspection. But also good people, nice waiting area, they store my snow/normal tires when not in use... a satisfied customer for 5+ years.

Jake Adam offered excellent customer service. Jake worked with patience and convinced me to buy the Honda CRV. I have purchased so far 5 vehicles and I would rank Jake very high in his approach to take care of the customers. Thank you Jake for all your help

Very efficient!

Nice place!

I just had service on my CRV, and was in and out within an hour. That's an oil change, tire rotation, fluid checks, battery check, and I'm not sure what else, but my car is now ready for Winter. Oh, and a car wash thrown in as well. Drew was wonderful, and the whole experience was great!

Great customer service from their employees.

Andrew was my service person. He has excellent customer service

I dreaded shopping for a vehicle since I've never had to do this on my own, and my last buying experience was 16 years ago! I started looking on-line and clicked on a vehicle I was interested in, and a sales person from Auto Nation followed up. The local general manager also reached out to assist me if I had any questions. I showed up for my appointment and everything went exceedingly well from that point on. On reflection I felt that I actually enjoyed the experience and never felt anxious or pressured in any way. There has also been follow-up to see how I like my vehicle and offering assistance if I have any questions or need assistance. Way to go Auto Nation!

We had a great experience with Jeremy and Auto Nation when buying a CR-V. Thank you Jeremy for your help and diligence. Dan

Our appointment was carried out in a quick fashion and we were on our way. Just needed an oil change and that was completed as well as a check of the other vitals of the car.....appreciated all they do when we go in for service. Great group of people at Auto Nation Honda service!!!!

Was quick and got what car I needed then got out. Sam was very helpful and answered my questions.

Joshua helped us find our Honda Civic sport and the whole experience was amazing he let us take our time and also made sure we got the best deal.

Very helpful and understanding

Very efficient and client oriented. Left with great satisfaction on the care and attention I received without any pressure to do more than what brought me to the facility. Good job dealing with pleasant people! Thank you.

I had a really good experience going thru Auto Nation with purchasing my car. Sam, the salesman, did a fantastic job throughout the whole process. He kept in touch till i was ready to come in and was not over the top or too pushy. Which was a deal breaker with me and other salesman at other dealerships. He also made sure to show me every feature on the car and made sure everything was working like it should. Overall, he and Chance, the finance guy, did a great job with explaining everything to me and answering any questions i had and still have.

I had a really good experience going thru Auto Nation with purchasing my car. Sam, the salesman, did a fantastic job throughout the whole process. He kept in touch till i was ready to come in and was not over the top or too pushy. Which was a deal breaker with me and other salesman at other dealerships. He also made sure to show me every feature on the car and made sure everything was working like it should. Overall, he and Chance, the finance guy, did a great job with explaining everything to me and answering any questions i had and still have.

I did my research on the car before going to the dealership. Edmunds had it priced at 36 without ?certified? status. I told this to the salesperson who promptly told me that they DO NOT negotiate prices. I settled for the price they gave, which was too much. Even at 36 on Edmunds, I priced the car as LOADED, which, I found out later, it wasn?t. I like my car. They gave me a good rate on the loan (because I have awesome credit). Would I buy another car from them. Probably not. I need to be able to talk to the sales people and have a reasonable conversation. They overpriced the car b/c it was beautiful and desirable . Good for them. They made their money. That?s what they primarily care about.

Excellent experience with friendly, informative, helpful people.

Very friendly and informative. It was a great team with which to work.

Our sales person was Jake. He was not only helpful, but very informative about the car I chose. It is nice to deal with such a friendly & informed sales person!!

Unparalleled professionalism! Easy Happy Fun What more could you want?

Excellent service. Fast, no fuss.

Samer was very patient with me even though I was indecisive and took up most of his day. The environment was low pressure, no one was urging me to buy or rushing me. Overall an excellent place for all your car buying needs!

service time and friendly oil change fuel system service wipers and washed car no extra charge

Had the passenger air bag replaced due to a recall. The facility was clean and the staff was friendly and professional. Performed a complimentary inspection and washed my car. More than I expected since we didn't purchase the car from them.

David in the service department was amazing! I went in for an oil change and point inspection. Dave explained everything and made sure the care was taken care of. I started asking David about seat covers for my car. By the time the vehicle was done, he already had names of companies to speak with about the covers. He said once I inquired from the company, he could order them for me and quote me for the install. Now that was great service!

They had their worked cut put for my situation and managed to get me into the most perfect car I could have asked for when other dealers didn't even take the time

I enjoyed the purchasing process for the first time ever. It was hassle free.

Samer was very helpful in explanning all of the new features in our new car, and was able to full answer any of our questions.

The service department is very accommodating, courteous and timely. I would recommend them to service your Honda.

friendly sales people. no pressure. pleasent. to do business with fair trade in price.

Having to replace all 4 tires was a shock because I was expecting only 1. But they explained with an all wheel drive the tread needs to stay with margins. I found a less expensive quote and they matched it plus gave me a loaner car to get on with my day.

The crew at Honda are the best! Professional, personable, and knowledgeable. My questions were anticipated and answered completely. I feel I was treated fairly and respectfully. Sam, Chance, Jeremy make a perfect team. I love my car in part because of your service manner. Thank you!

The whole buying experience was great for my 2009 Honda CRV. The price was very reasonable, and the sales person went over the 125 point inspection of the car. We went for a 25 mile test drive of the car, going through all kinds of driving conditions. So far the car runs great and all problems on the 125 point inspection were fixed properly. Front windshield had some problems that were repaired before we drove the car home. Extremely satisfied with the customer service at Autonation Honda Spokane Valley.

All done well and on time and clean. Service was fine.

We went to AutoNation Honda in Spokane Valley looking for a Pilot. We made an appointment to test-drive a car and Josh did an excellent job answering questions and giving us information we needed in relation to pricing and financing. There was absolutely no pressure and no “hard sell” tactics. We recommend AutoNation Honda in Spokane Valley.

Very helpful with giving me quotes for my tire s .

I was there for far too long waiting to get in to the finance person--a Cory Moore. That went ok but when he offered the optional vehicle protection plan (very expensive) I questioned that--finally decided to get the least expensive on for almost $4000. By that time I was exhausted. I decided I did not need this plan, and two working days later, I called him to tell him I wanted to cancel the plan, and left a message for him to please call me and left my phone number. Did not hear from him so I called again 2 days later--he still did not call. Then a manager got involved, and said he would get in touch with Cory. Again nothing happened.. So I had to drive there to see Cory Moore-a 3 hour roundtrip drive)- to see him in person to sign a single piece of paper to cancel the protection plan. This all took 2 weeks of complete nonsense on Auto Nations part.

Fantastic overall customer experience, with professional approach in dealing with customers.

Drew was very cordial , informative , and responsive in taking care of my Honda Odessey?s service needs. I?m very satisfied, knowing I can rely on him and other service reps there to be fair and honest. Thanks guys!

Great reputation, trustworthy. The service was good, the record-keeping was great: they knew I didn't need much because I got a lot done just last year. Fixed my AC and cleaned the car. Good stuff

Our experience purchasing a new Honda Pilot was flawless from the first phone call to driving the car home the next day. The price was right; the sales people were very knowledgeable; John Richey & RC were very professional & customer oriented. Everyone in the dealership was friendly & pleasant. We are looking forward to enjoying our new car for years to come. JK/MK

Excellent communication all the way. Smoothest car buying I have ever had. I came home with the car I wanted, at the price I wanted to spend. No pressure, no big hassles, just pleasant knowledgeable answers to my questions.

It was a very excellent hassle free buying was treated properly and well taken care of would definitely recommend to family and friends

I found all of the sales reps. to be pleasant and knowledgeable about the cars and financing that was available. I did not feel at all pressured or overwhelmed about the experience.

I had a relatively pleasant buying experience. The sales staff was very attentive and friendly.

Salesman was very helpful in showing how every thing works.

The staff is courteous, friendly and professional. Service was done in a timely manner.

They lie, cheat and try to change your contract after the purchase to net them more money. Stay as far away from this place as possible. Go downtown or to Idaho.

If you want to buy a car they are fine. Bring your own financing. Our sales guy was great,. The sales manager was ok but very dis interested. The financing guy was horrible. He was nice and happy and helpful. until we got to the add-ons. I declined them. then he turned into a toddler and starting throwing a fit. Coupled with the fact his office reeeked of some over powering esssential oils we just wanted out of there. Fast forward a week and we find out that he never submitted any financing paperwork correctly and the bank denied us because they were missing paperwork. We had to do all that ourselves. I will be going back in and asking for all the fees they charged us back.

Very good experience, people were courteous and very helpful

Sam in Sales and the GM Steve were easy to work with, and they did a great job in the follow-up. They went to great length to get me into my new car with my unique needs on paperwork. Thank you for helping me get a sporty, smart looking Honda Accord 2.0 Touring! So excited!

Great customer relation. Very attentive and helpful.

Ken was very professional and warm to my needs and the car I wanted.

Even though there is construction they are always making sure the customers feel comfortable

Accurate estimate, done quickly and courteously

Pleasant salesman and facility, clean showroom and restroom.

Nick Dunlap was an awesome guy to work with! very personable and attractive in all ways! he rocks! he needs a promotion! cause he is very good!

I was there to have free repairs due to recalls. The employee who worked with me was very courteous and they even washed my car!

Very friendly. Easy to work with. Best experience I’ve ever had at a car dealership.

Friendly people and excellent service. Would recommend to all my Honda friends.

My husband recently totaled his car after hitting black ice. Thankfully, he was kept safe. Prior to his accident, we had just spent $1500.00 repairing his old car in the hope that we would get another year or two out of it. Best made plans, right? Well, we were suddenly in the market for a newer car, but due to extensive medical bills as a result of my kidney cancer surgery, we needed to keep our payment in a very specific range. We were looking for a vehicle in the $20,000.00 range. We were really interested in a 2016 Certified Pre-owned CR-V with very low miles that we saw online. We called while we were exiting the freeway to inquire about the availability of the vehicle. Sam was the salesman who answered the phone. He said that the vehicle was still available. We arrived at the dealership and Sam already had the car pulled up for us and was ready to go out on a test drive. He was very knowledgeable and helpful. We discussed where we needed to be as far as a payment. Sam and Ronnie in financing made the numbers work and the whole process was pretty simple. When we were discussing an additional Protection Plan, we had to decline because of the additional cost. Ronnie discussed offering us a discounted rate because I am a cancer survivor and Auto Nation is very supportive of cancer survivors. That touched my heart and we took him up on the offer. We were able to keep our payment within a few dollars of where we wanted to be, even with the additional plan. We love our “New to us” car and were very happy with the service we received. Thank you for making our experience a favorable one!

The sales man David was incredibly knowledgeable and so helpful!

Great experience. Fast service and very accommodating for what I was looking for.

Fit me in without appointment for a dead battery. Still under warranty and replaced my battery and washed my car. They explained to me that you need to drive your car every couple days to keep the battery charged ( not just start it). The weather has been horrible so I don?t drive my car everyday. I had not driven it for 3 weeks. This is the second time this winter my battery went dead. Killed my battery. This is something that should be explained when you purchase a brand new car.

They are prompt, helpful and do a good job.

They go out of there way to please you!

We had a great experience with our salesman Josh and everyone involved in the process. It was stress free and didn't take an exorbitant amount of time to close the deal. We are very happy with the car and the service thus far.

Great customer service and quality work.

Very good experience, very helpful automotive service personal. The individual that helped us was very easy to understand in his explanations of what was taking place during the time our Honda CR-V was being worked on.

I'm new to Spokane. I first went to the other Honda dealer in town for a tire pressure light indicator, and was treated horribly, made an appointment, came in, waited 1 1/2 hours, then discovered they hadn't even taken my car in to start service, and didn't plan to anytime soon! So I left, went to AutoNation Honda the next day, and got great, courteous service.... When my oil change indicator came on 2 days ago, I called, got an appointment for yesterday, the car was serviced immediately, and they also checked all the fluid in all other parts: brakes, steering, transmission, etc, and made recommendations. Both Drew and Tyler in Service were great! My only complaints: the oil change price is high. Northwest Honda in Bellingham ran regular sales of $39.95 for oil changes (I assumed that was a Honda corporate promotion, maybe not). Also, the newspapers in the waiting room were all from Dec and Jan! But these won't keep me from getting service here, I was very happy with both Service Department encounters.

I have to say, I bought the oil change package with my brand new Honda Civic back in 2015, but as little as I drive, I use them very sparingly; found out recently they were going to expire (not sure why since I paid for them). David at Service Department was kind enough to let me know when I came in this weekend that I really did not need an oil change, and would honor my purchase. Thank you David!

David greeted me as I arrived and explained several maintenance options for my Honda. He answered my questions thoroughly. Very professional!

Great service on our CR-V. David, the advisor explained what needed to be done, gave me a price estimate that was almost the same to the penny as the final bill and called me twice with updates during the repairs. Definitely makes having my car serviced a good experience

Everyone at Honda were so kind and considerate, thank you.

Sam was very professional and knowledgeable, answering all my questions about the Honda Pilot I purchased from our initial phone contact throughout the purchasing process..

Very comfortable and stress free Not under any presssure. We’re very thorough in all explanations both mechanical Ana financial Would deal with them in the future.

DON’T buy from AutoNation Honda!! They are LAIRS AND CHEATS! Stay clear of salesperson Joshua Vrieling and General Manager Steve St. Germane. We went to purchase a Diesel car (for our 18 year old daughter) that they over and over again stated that it was a diesel car however after putting diesel in the “diesel “ car they sold us we found out it is NOT a diesel. We called Joshua and he apologized said he told us wrong and that he swore that is what his paperwork said and he would make it right when Steve got back into the office. However, Steve states it’s not his problem and they refuse to help correct there error. Now Joshua is playing dumb and refusing to take our calls. THIS IS NOT A COMPANY ANYONE WANTS TO DEAL WITH, THEY WILL SCREW YOU.

Autonation of Spokane Valley met all my needs and has continued to provide excellent service. Thank you Sam!

The customer service was great, however I will never go back.... My oil change cost $90. Nothing else was added on.... That's just for an oil change!. Coeur d'Alene Honda charges me 35. So no I wouldn't recommend them to anyone.

Took my car in for a oil change and asked why my starter was not working properly. I needed a new starter. The serviceman noticed I still had a valid warranty, so that saved me over $600. Much appreciated.

The people at Auto Nation Honda were great! My experience in buying a new car was not as overwhelming as I thought it might be. They were willing to work with me and together we were able to come up with a deal that we were both happy with.

Nick Dunlap, Eric and Derreck took good care of my Wife and I. They had the exact special optioned car we were looking for. None like it were available in our local area. They helped us do the deal over the phone and put the car on hold for us even though we could not come to Spokane Valley for 2 weeks. We flew in from Boise, ID. last Saturday to complete the purchase and pick up a beautiful 2018 Honda Civic Coupe. What a fun day and great experiance at AutoNation Honda.

Thank you for not having wait too long or having me come back because of the timing issue. The ca you loaned me worked until I had my van back.

Drew is very professional and explains everything well that I can understand

Everyone was very curtious and professional. Got me on time and out within an hour.

I recently had our 2014 Honda CRV serviced. I made an appointment on line which was easy. I arrived just before our appointment, and the customer service consultant had my paperwork ready. He kept me up to date during the morning on issues they found during the inspection. I was pleased with his customer service, and loved the clean car post service!

Nick did a great job and finding my needs and tailoring a car exactly how I wanted. He is also very quick to reply when communicating. 10/10

I had my windows fixed! AutoNation Honda provide car service, so I could wait at home. They aim to please!

I had found several vehicles that I was interested in and stopped at Auto Nation Honda on Sprague in Spokane. The people came out to greet us, showed us the vehicle that I was interested in, gave us the keys, how to's, and we headed out for a test drive. We went for several miles to try it on the freeway and streets. Went back to their office, signed the paperwork, the car was washed and the fuel tank was filled on we were on our way home to Central Washington.

AutoNation Honda’s service advisor did an excellent job of explaining what was going to happen and kept me informed throughout the whole process. The repair was completed in a timely manner and was well done.

Auto Nation was great to work with - no pressure sales or up-selling. Sales person, Samer Nemri, was fantastic. Sam was very knowledgeable about the car, its features, and potential options and/or accessories. Overall experience was enjoyable, which is a pleasant change from past experiences with other dealerships.

Brian F at AutoNation in Spokane Valley made buying a car easy and not stressful. He was extremely knowledgeable about Honda and the specific model we were interested in. He introduced us to the Honda service team and even stayed late with us so we could finish paperwork. At the end of the day, he waved us off the lot with a smile.

Great dealership. I have bought two cars with them and they are pleasure to deal with.

Great experience and customer service. We went to four dealerships and decided to purchase our 2018 Honda CR-V LX at AutoNation. John and Eric were great and easy to work with.

Nick was a great sales person. His manager was also very helpful and accommodating to our needs.

Only concern I have is that last time I was in, I was told that the power steering fluid needed to be redone.. This time it wasnt a concern. Don't know what to believe.

Great experience. Gave us fair market for our trade in and treated us kindly. No salesman gimmicks. Quick closing and wonderful service. Sam even came in on his day off to work with us and close the sale.

Eric,Kody and Josh were the best! They helped us every step of way and were very helpful and attentive to our needs. We have sent family and friends to Auto Nation Honda Spokane Valley and will continue to do so. We highly recommend them to everyone!!

The service was great today. Now I am just typing because I need 50 characters. Surveys you need to change your requirements.

Good service and friendly service personnel. I've been coming here for 13 years, bought 3 vehicles from them.

Improve communications between departments, return customer calls after the sale. A happy customer tells 4 people and unhappy one tells 10.

My experiment was amazing did not try force me to buy a car really fast they gave me so much option to look at cars to decide what would work for my family!!! I can’t wait to pay off my car I bought and come back and buy another car from them!!!!!!

Typical oil change scheduled service and appointment with acquisition manager to discuss and offer to purchase my 2015 Pilot.

The young service clerk should have looked up my last name to check and see if I had a service plan that covered the cost of my 2018 Honda Ridgeline's first oil change. When presented with the copy of services I asked him to check and it was verified on the computer that I would not have to pay.

Customer Service was professional and courteous. All work and prices were discussed, clarified, and agreed on before car entered shop. A discount was offered! :) No extra waiting due to parts / supplies unavailable. We were given a loaner vehicle to use while car was being serviced. Car was ready in less time than predicted. Car had been washed before returning it to us. GREAT experience.

Very good and professional. I brought my car for an oil change and service. Everyone was very pleasant and helpful.

We purchased a 2018 CR-V Touring from AutoNation Honda in Spokane Valley on 7-22-18. Our experience was as smooth as it could be. Our salesman, Nick, guided us through the process until we agreed on a vehicle. The price was right and the trade-in value of our previous vehicle was excellent. Thank you for all you did for us.

Everyone in the service department is very friendly and professional and they take care of all my car needs. Tyler Torrero is my regular consultant and he has been great to work with, making sure everything is covered and not pushing unneeded services.

They do fantastic work and everyone there is professional yet incredibly nice.

Very happy with service.professional staff and facilities.

They treated me so well! Friendly and professional. Did excellent work and even washed my car! Six stars!!

I've now purchased two new Hondas from this establishment. I appreciate that they take me seriously and I feel they work to get me the best deal possible. Justin, you're the best! Thank you for getting me into my latest purchase.

Purchased a 2018 pilot elite. Price was competitive, sales team was professional and the transaction went very smoothly. Nick, Eric and Dustin all stayed on top of our transaction. We would Recommend AutoNation again. It was also convenient to be able to compare the Highlander and the Pilot side by side since they’re all in the AutoNation family. Edward and Lucy

Car was towed in and they did a computer update.

Excellent service and quick.

Great service and great people. I would recommend to all.

We had an amazing experience with Honda Autonation. their staff are friendly, courteous and not at all pushy! They went above and beyond to get a repair fixed on my new car and I'd DEFINITELY recommend them!

My husband bought a new CRV last December and I just got the HRV to run my clients around the city...quick and sporty with lots of room HAPPY!

Efficent and very nice, They did what they said and they washed my car

I appreciate the honest assessment of needs and their honesty with maintenance that is not of a concern at this point.

I called Autonation Honda and talked with Nick Gunlap,and asked if a certain trim/color CRV was available. Nick had the car waiting for me to test drive an hour later. Nick was very helpful and knowledgeable during the test drive and during the negotiation of the sell price. Nick spent at least 40 minutes showing me all the bells and whistles and hooked up my phone to Bluetooth. From start to finish, Nick and the staff at Autonation Honda were friendly , efficient and very helpful. I would absolutely recommend a friend to purchase a vehicle from Nick.

Repairs were done quickly and techs were very plesantu

Great friendly service. While we waited, Kody, my Salesperson, even endured looking through more than 200 selfies on my daughter’s phone

Just purchased a new CR-V. First time I was able to get the everything done under 4 hrs. Jake Welton gave us superior customer service. Even though he is fairly new at sales, he was eager to make our experience memorable and fast.

Went to AutoNation Acura May 10th, and talked with salesman, Ron Criscione, and test drove a 2009 Chevy Impala. Loved the car. Excellent customer service from Ron. Manager, Brian Pinick, was also terrific. Was very helpful, very pleasant and went the extra mile. The next day, the " Service Air Bag " popped up. Took the car back and Ron had me take the car immediately to the service department. They had to order the replacement part. Car went in Wednesday and I picked it up Wednesday. They took care of everything perfectly. Kudos, Kudos, Kudos. Thank to everyone at AutoNation Acura in the valley.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. I work in a company that employs over 1000 in Spokane. And I have the opportunity to voice to the masses. Word of mouth can be very efficient when conveyed to many. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Best buying experience!!! Went to quite a few dealerships and did the usual wait game.I even sent my husband to LHM to see if they could get me around a payment I wanted and the salesperson told him it wasn't gonna happen ,so when I got home,I called autonation, in the valley talked to Nick Dunlap on the phone,and when we went in, he had estimates ready for us,and we left that eve with a new Honda Pilot, Love my car!!!!

Nick Dunlap was the most helpful salesperson this time around in buying our 2018 Pilot.

I made an appointment, arrived for the appointment and 3 hours later I drove off with a brand new car. The no pressure sales tactics where really appreciated, along with both the friendly and good nature management and financial representative, made this a really good experience. We will buy our next car from this dealer.

Auto nation Spokane highly recommend buying any vehicle you wish from them. Awesome customer service all around. Ask for Nick at the Honda location or ask for Tyler at the Subaru location. Amazing gentleman

They honored their internet price, gave us a choice of colors and a reasonable trade in. Car not ready when we arrived for appointment but was delivered within an hour. They did try to get us to buy an extended warranty but we declined.

Nick was my salesmen and he was incredibly nice and I really enjoyed having him. Thanks

Experience was pretty typical. They were definitely pushing for us to make a purchase that day which we ended up doing after some negotiations. They were overall pleasant and respectful.

Excellent in every way. Third time there. Nothing else to say

All personnel were honestly a pleasure to deal with, and all knowledgeable regarding ALL brands of vehicles.

I was very pleased, and the recall repair did not take very long at all.

Very prompt friendly, no extra sales pitch,They even washed and vacuumed out my car

I was in and out in a very short time. Thanks to the crew there!

I am very happy with the service that Honda Spokane Valley did yesterday. They are always so friendly and do things in a timely manner. Thank you.

My buying experience at Auto Nation Honda was really nice & enjoyable, because Sam listened to me, did not pressure me. He was there to help me find what I was looking for. I came back with my husband to make sure he liked the car as he is a big tall guy and needs to fit!! The purchase was efficient and we were treated with respect.

I had a pleasant experience working with Sam Nemri and managers Eric Witt and Josh Evans at Autonation Honda, who knew a lot about the cars and different available options. They helped find me the car that I was looking for with the color that I wanted as well. Thank you AutoNation.

I had a pleasant experience working with Sam Nemri and managers Eric Witt and Josh Evans at Autonation Honda, who knew a lot about the cars and different available options. They helped find me the car that I was looking for with the color that I wanted as well. Thank you AutoNation. Peter

Airbag recall. Did a good job and even washed my very dirty auto!

I never felt pressured. Every one was very personable, took time, and was extremely patient with all my questions. The whole time I was comfortable with the entire team. Thanks to Nicola, Sam, and Eric.

I am now driving a 2018 Honda Fit. I love this car! This is the first new car I've gotten in about 30 years, so thank you to all of the very nice people I dealt with that day.

The salesman, Josh, answered all my questions with no pressure to buy. The entire purchasing process was smooth and took just over an hour.

Good service and experience. The gentleman who helped me was very thorough and explained everything well

The Honda Rep was very professional and pleasant. He explained everything and offered a military discount. Thank you!

it was good. saw the car i needed with low miles, carfax, and very clean. only bad thing was battery was bad, but don't blame them. had issues with that before. when they go bad little to no sign.

Salesmen was good in finding the car that was within price range and what I was looking for. Then it went downhill from there. Trade in on my used vehicle less then Kelly Blue book while taking $300 off for cracked windshield while selling me a vehicle with chipped windshield. Car had to be detailed twice and still was a poor job. Finance manager guilted a service plan saying it can be removed easily if I changed my mind. Took over ten emails, five calls and finally coming into the office to get it removed which I am still waiting for the reimbursement for the financed amount. Also had to come in asking for plates when I never received a phone call of them coming in. Poor communication, poor buying experience and will never recommend anyone to use this dealership. Car runs rough even though it was ?checked? out. Thought I would be more confident buying from a dealership but now feel a private owner would have been better.

Thank you for all the help. You guys in the service center are the best! Thank you Derek and Taylor from the crew at Northwest Autobody Sandpoint Idaho.

Our best car buying experience of many. AutoNation staff was friendly and very helpful. Special thanks to Brian, Jeremy, Nicola, and Michelle. We really like the Honda Accord we got from you to replace our old Honda Accord.

We have never bought a car with so much ease and professional care as with this dealership...Sam was awesome from the beginning phone call. When we arrived, he and Eric met us in the parking lot at our car. They had readied the new Pilot for us. It was clean and waiting. This is our 2nd Pilot. We love the car! Would highly recommend this dealership to anyone looking for a Honda and a great car-buying experience!

I'm in a great position to buy any vehicle of my choosing - current vehicle is paid off and runs great. So my choice was to bide my time and do my homework. For two years I've watched the market on my choice: Toyota Tundra SR5, 5.7l, Double cab, with off-road package in white or charcoal. I've made plenty of calls and asked plenty of questions and then decided this was the month to treat myself. At 8:45 this morning I reached out to AutoNation over a CarGurus posting (list price: "fair"). At 9:36 I got a call from a salesman. After getting more information and asking for pictures I received a spec sheet. Said sheet touted the ever gimmicky marketing ploy of " no-haggle, one price approach on all pre-owned vehicles". I wrote back the saleman stating " I see the "no-haggle, one price approach...... to ensure you get a fair price every time." statement. Keyword appears to be "fair" not "great". I'd like a GREAT offer. My own research shows the cash value of this truck is between $##,### and $##,###. You'll have to come down on the price for me to consider this truck. ...That's when things went south. Saleman writes back: "The prices on our pre-owned stock are 1Price. That means we've built-in the discounts ahead of time as a service to our customers (turns out 90% of our customer's don't enjoy back-and-forth negotiation and haggling), so that you're guaranteed a fair-price, and that price is fixed. I would argue that this Tundra is priced really great! Black Book value is $##,###, and KBB is showing $##,###. The truck isn't fully stock, and has running boards, a 3"/4" lift(can't remember which), a cold air intake on it that is increasing it's value, AND it is Toyota Certified (you can learn about that here) which also increases it's value and carries with it a warranty that is better than on the new ones." Well... he certainly has his markety, gimmicky, condescending, but most importantly patronizing tone down.... yep buddy... you just lost me at "learn". My response: "My offer (bottom line out the door) is $##,###. I don't need to "learn" what Toyota Certified means. I've spent the last two years researching what I want, I'm not in any hurry. If you don't want to work with me over a negotiation for a better price keep me in mind for any future: 2014-2017 Toyota Tundras (SR5, 5.7l, double cab, off-road package in either white or charcoal gray) you may run across." ...and an attempt at recovery from him: "I apologize if I came off patronizing. That was not my intent! I find that a lot of my customers don’t know what Toyota CPO means. I probably should have worded that differently. Ha! I would love to work with you in negotiation if I could, but my hands are tied. It’s a national corporate pricing theme. I’ll do a search for you and see if I can’t find something that matches your specs." Hmmm.... "hands are tied. It’s a national corporate pricing theme" WOW, what a phenomenally poor business model. And... well... I'm not "most people". My parting words: "Well, it was patronizing. "national corporate pricing theme" is not a theme it's a marketing gimmick. Point being I've watched these trucks on CarGurus for the last two years at dealerships within a 500 mile radius of me. Prices go down all the time. There are 5 other trucks listed on the West side and in the Portland area I'm interested in. I've busted my ass and saved and did my homework for 2 years - now is the time to treat myself. I'll take my business from place to place until I land a deal where BOTH parties win. I appreciate your time today. Nothing further need." I guess the salesman didn't understand that while I was taking care of financing and waiting for pictures (those finally arrived at 2:29) I was reading reviews where people had successful negotiations with other sales people there. I guess the salesman didn't understand I had already arranged to start driving up there at 3 pm today HAD he just worked with me. I guess the salesman didn't understand this was a guaranteed sale if the truck checked out and he got it down to better than a "fair" price.

By far the best experience I have ever had at a dealership. Nicola was extremely helpful with the process! Highly recommended

I am the owner of All Seasons Driving School in Spokane Valley. We purchase and service all of our company and family owned vehicles from AutoNation Honda in Spokane Valley. A fifteen year relationship now. General Manager, Russ Norman and his entire staff of sales people have been nothing short of excellent and treat my staff, referrals and myself as though we are their most important customers. John Ferry , Service Manager has surrounded himself with a top notch team of professionals, who we count on to help manage our fleet. David Winkler has been especially helpful. I rely upon his recommendations regarding our vehicles to see to it that they get the required service at the correct intervals. As a result, we suffer little to no down time, which is paramount to our success. He understands our needs and meets them. I highly recommend everyone give these folks a try at meeting your automotive needs. We are a very demanding customer and they have never fallen short of our expectations. Thank you Scott Yerges

It is always easy to get an appointment in the service department that meets my scheduling needs. They are always good about explaining what they feel needs to be checked or repaired.

Was a great car buying experience. Nick Dunlap, our salesman, was knowledgeable, great personality, and was an enjoyable afternoon at AutoNation, Spokane Valley. Love our CR-V including the way it drives, all the options, how it handles in snow, and gas mileage. One of my favorite options is cruise control option that slows your vehicle down to car lengths you select, then resumes the speed when car you are behind speeds up. Giving the whole experience a big fat 10.

I should have read some of the reviews before our purchase. Actually, everything was great until the actual purchasing part. I was paying cash but still was told I had to go thru all the paperwork. They asked for my social security number. I said no, as I was paying cash. The salesman told me it was just for the paperwork but at NO time said that they were actually RUNNING MY CREDIT. I was NEVER told that they did that or were going to until AFTER I purchased the car and was checking my credit online. There it was, a credit inquiry from AutoNation Honda Spokane Valley. I was shocked and upset naturally. Had I wanted my credit checked I would have financed the vehicle. After leaving messages, and not getting return phone calls, I began emailing the sales manager, the salesman and another member of the management team. I was told they legally had to with the new laws on dealerships for terrorists. Ok, I researched it and its most of the way true. However, my issue wasn't that they did it, it was that they didn't disclose that it was 100% necessary for it to be run if I wanted to buy a car there whether I was paying cash or not. They didn't give me the choice. Had they, I probably would have left and found a car from a private seller. It's an integrity issue. And one of the many reasons people don't like dealing with dealerships. Untrustworthy. The car has been having strange issues including the check engine light turning on the very next day, car not wanting to start and so on. I email. They ignore me. But all the while they have been sending me email after email ASKING me to leave feedback. I purposely haven't because I wanted to give them a chance to address the issues with the vehicle. They ignore us. We even left 2 voice mails for the General Manager, Russ Norman. IGNORED. Nothing. No responses to emails. No phone calls. Which means that I have no choice but to leave negative feedback and share our experience. They were all nice when they were "courting" us to be a buyer and literally as soon as we did, it's been awful. I would not recommend anyone look to purchase or lease a vehicle from this dealership.

An amazing experience, from beginning to end. Nicola and Eric went above and beyond to earn our business. Love our new CR-V!

I've purchased new cars before but this was by far the quickest, easiest and friendliest experience! Thank you Anthony and Eric! :)

Everyone very helpful and friendly. Waiting room was clean and coffee was provided.

Pretty good. It was nice to check out several brands of cars in one area with one sales person. No pressure from sales person that felt icky and controlling.

Our salesman, Anthony was amazing, outstanding and awesome. The service from all of the crew from the moment we drove onto the lot was the best ever. There was NO high pressure tactics, only polite, professional and special service. Anthony was amazing in every way because he was thorough, kind, soft spoken and most of all patient throughout the process of explaining every detail we needed to know about our new Touring CRV. He made it an exceptional experience and there was not one thing that we didn't like about AutoNation. NO stress whatsoever, just a grand experience along with a beautiful new car.

An average place to purchase a vehicle. A Very good maintenance facility.

Amazing place to purchase a vehicle. The entire staff is awesome and not your usual high pressure type dealers. Anthony, our salesman, was wonderful. Thank you AutoNation for the great pricing you offer and quality service. Will recommend to everyone!

Great people the 2nd time there and both times were great experience will buy my next car there I recommend them for your next car.

Changed the spark plugs and adjusted the valves on my 2012 Civic (102,000 miles). Car has more pep now!

Went to get an oil change knowing that they were going to have to do replace an air filter and do a couple extra things. When I made he appointment the lady in the phone was very helpful and told me it would be $140 total. The day of the appointment Tyler, the service man, gave me a 10 % discount because I forgot my coupon at home and even though the car's computer said I needed a new cabin air filter, told me it was good to go for awhile still. My bill ended up being $83.

If you are going to buy a car and what a top quality vehicle at a great price go to honda autonation in spokane valley and ask for sam and eric. They helped me find the perfect minivan, great customer service and had me in and out in no time.

Very pleased with the service I received when I had my car serviced. David was mos helpful explaining what was done and what the problem was I had. I appreciated his telling me.

Went to a couple different dealerships and all had great customer service, including AutoNation. In our case it came down to inventory. AutoNation had it and the others didn't. Again the customer service was great. Paperwork was a little arduous, but that was mostly due to our situation. In the middle of the process we thought that we maybe wanted to switch to a white car, this was a hassle for them but they worked with us through our options, and in the end it worked out. I would recommend.

Scheduled an appointment to take my 2015 CRV in for a routine appointment. The service department is friendly and thorough. Plus they don't try to 'upsell' you on things you don't need serviced.

Friendly service with thorough explanations of issues/concerns

Fixed some factory issues. They have been very helpful.

Always pleasant and courteous. Prompt and explanations are in terms I can understand.

It was fine. It was what I expected from Honda. That's why I own one.

We were very happy with everyone that we had contact with. It was the best car buying experience we have had.

Great service department, professional service advisors and technicians.

Just an oil change for our CRV, but I appreciate the quick appointment time, the efficiency, friendly staff and of course a super car wash and clean job. Thanks Gentlemen!

Clean facilities, extremely helpful employees. Service manager is always fun to receive help from!

NIck is super cool and easy to work with. He was very informative and made the whole experience enjoyable. The entire staff was welcoming and helpful.

After a somewhat poor experience at AutoNation Toyota, Nick at AutoNation Honda took over and was terrific. He was very helpful and informative without being pushy or overbearing. He and the whole staff created a very smooth and satisfying buying experience.

Had great no haggle experience buying a used vehicle from this establishment. Our salesperson, Nicholas Dunlap, called me quickly after expressing interest in one of their used vehicles I found online through CarFax and put a hold on it until I could drive clear to Spokane from Oregon to check it out the next day. Nick was great to deal with, very patient and helpful. Our finance person, Michelle, also did an awesome job, cranked out the paperwork very quickly and found us a great, low interest rate. Would definitely deal with these guys again

Great service. Great communication. Will be back for sure.

We called another local Honda dealer told them the options we were looking for and the price payment we would like to be in. They said that that wasn't going to happen. Then we call the Honda nation and talked to Nick. He said that would be hard to find and that he would do his best and call me back. He called back shortly and said he found a car and he would get it there for me!! It had all the options that we wanted. And he kept our payment exactly where it needed to be. Highly recommend him if you're looking for a car!

The people I worked with were all super helpful in assisting me with buying a new vehicle. Right away I felt as though they were all doing their best to help me with this purchase and were honest every step of the way. I appreciated their patience and understanding with me as I learned throughout the process. They were always available to answer questions and Nicola was especially wonderful at helping me make a decision and staying in touch. I would recommend anyone to this dealership, especially to Nicola!

I had owned my car for 10 years when I finally decided to get a new one. I found the car I wanted. The salesman did everything he could to help me with this car. However the finance lady Michelle, had everything messed up on the first paperwork. So we changed a couple of things and resigned the paperwork. Come to find out that while she was on her vacation the paperwork was still wrong, and i had to sign it a third time for her incompetence from the very beginning. This is the first car that I have ever financed and i can definitely without a doubt say that I will never use auto nation honda again to find myself a car. Nor would I ever refer anyone there.