Had window regulator issue on Pilot, set appointment, dropped off car, left my contact number, they called said it was done, picked it up, they had washed it, explained what they found and what was wrong and warranty covered it. Both guys I worked with were very helpful and personable.

Had a good experience with Autonation Honda and ended up with a 2022 Honda Ridgeline. Very cool truck. Sean and Joey were very helpful and even had a Tyler make sure we were doing good while at the dealership. Also, Chris got thru the paperwork quickly (once the computer started working). Thank you, Autonation Honda.

Did a great job of answering any questions I had about the vehicle I was interested in. Salesman gave me his phone number and email if I have any more questions and to keep in touch. Super friendly staff. Would definitely come back in the future

Really good customer service. Took my car in and had it back with in a couple days. Would be recommend to anyone

Friendly and fast service

These guys really know how to give a great buying experience. They went the extra mile to get me the best deals and all of them were really down to earth. First time I've ever felt comfortable buying a car.

Justin D. was great. While my Accord was being built he kept in touch with me. Justin and the finance department made my purchase quick and easy.

First time there for a car service recall and I went around 8:30am. No one was at the front desk to help or greet. I waited about 5 min wandering around hoping a worker will come and help. People in their individual office did see me go in but did not approach me. A gentleman finally guided me towards the service offices. The gal was super friendly and was clear about all their prices. They were a bit high but that’s all dealers I guess. The wait time was exactly what they had said—2 hrs. Most importantly my car was well taken care of.

We had a wonderful experience working with Josh. We were purchasing a newer car for our son and he was awesome taking our son through the whole process and making it not so overwhelming for him. The finance team was awesome and worked hard to find us the best rate! If you are looking to purchase a Honda…this is the dealership to work with for sure!!

Great customer service and salesmen that remembers you!!!

Great service and very fast. Great staff. Kyle was great to work with and I love my new car. Laya was terrific in the service department as well.

I had a great and efficient experience at auto nation Honda. Love my new vehicle. Tanner was great to work with.

Excellent! Prompt service! Wonderful communication! All around a great experience! Thank You!!

I have purchased 2 vehicles from Autonation Honda. Each time my experience was great. They always have me the best deal they possibly could. They always kept me up to date with what was going on with my new car and made sure it would meet my standards. Only thing I noticed, after it was to late to do anything about, was that the first trade in off they made me for my 2016 Honda Civic was higher than the second offer they made me about a month later when my new car finally arrived. Other than that my experience was great. I wasn’t pressured into any additional options like gap insurance or anything like that.

Fast friendly service, no pressure, love our new boost blue civic.

Everyone very professional a n d friendly. I always feel like your pushing things I may not need. It's hard for me to trust dealerships.

The service department always takes such good care of my traverse and me! The staff is aleays so kind

Took my crv in for the first oil change, they didn't tighten the drain bolt, when ever I call this place they never answer, this place is a joke never doing any business with them again

These 5 stars go to Sam at auto nation Honda! He was SO helpful and accommodating in purchasing our new vehicle. He made sure we received everything promised, he was attentive and professional. He didn’t waste our time and helped us quickly move through this process. And we will be buying more vehicles from him in the future! Thank you!!!

Very professional, courteous and a pleasure to do business with answered all my questions.

AutoNation Honda Spokane Valley is always consistent with their customer service - they remember their customers, are honest about work that needs to be done, have fair pricing and treat you right.

Went in for a check engine light and Jon helped me understand what was going on with my car and was able to get me in quickly to get it fixed. Great service!

Typical dealership

If you are looking to purchase a Honda, I highly suggest purchasing at AutoNation! Their staff was very friendly and provided exceptional service for my husband and I even when we were inquiring from overseas (shoutout to Josh!) and up to the time of purchase! Thank you again!

So far this has been the best car I have ever purchased. We got a Honda pilot it's a 2016 and it's fully loaded. Love this car. The purchasing process was a little long but they were slammed that day so it was expected.

Brought my HR-V in for service and everyone was kind and professional. Even though it was only for a recall repair at no cost, they still washed the car, free of charge. Seriously awesome from the buying experience through all the services.

Great experience from purchase to any service appointments I have had. 10/10

Jesus helped me find the perfect car back in June! Since then I’ve had nothing but amazing service! They’re always quick to get you in as soon as possible when your car is needing serviced and the staff is all very friendly.

Service dept is great. Easy to make an appt. Well staffed and can always get you in within the week. Fast, friendly and above all, reasonably priced. Great customer service.

This dealer hardly has any new cars they're on backorder you might have to put a large deposit don't know if it's refundable but the sales people were nice

I had an outstanding experience at Spokane Valley Honda. Tanner McGuire is great to work with. He was very knowledgeable about the car I purchased and took the time to answer all of my questions. Tanner made sure I was comfortable and spent time showing me everything I needed to know about my new car. Everyone including the Brian the sales manager and Christian in finance were friendly and helpful. I would definitely recommend going here for a great car buying experience. Be sure to ask for Tanner!

I had an outstanding experience at Spokane Valley Honda. Tanner McGuire is great to work with. He was very knowledgeable about the car I purchased and took the time to answer all of my questions. Tanner made sure I was comfortable and spent time showing me everything I needed to know about my new car. Everyone including the Brian the sales manager and Christian in finance were friendly and helpful. I would definitely recommend going here for a great car buying experience, and ask for Tanner!

Just a great experience from start to finish. Great dealership! Thanks for helping us out.

The service center at AutoNation Honda is fantastic. From making and appointment, working with the service advisor (Anthony) to the work being completed quickly and properly and the car wash - fantastic. The prices are reasonable for the quality, service, and time they provide. 5 stars. Outstanding. Thank you, Anthony and Honda service department. This was my second great experience and I’ll return and recommend you to others.

Purchasing the vehicle was easy and worked with friendly people. Servicing was positive and even though communication about time was off they gave me a loner vehicle to use for the day. Much appreciated!

The service contact person was knowledgeable and helpful. Good service. We will return for any of our auto needs. Thank you. Very much indeed, now.

We had problems with our last vehicle. We let salesman Byron O. know about them and how we wanted a new vehicle. We found an upgraded version of our vehicle. Newerr year, better features, and all for the same payment we were making. This place strives to make sure your experience is awesome.

Josh (salesperson) and Mathew ( finance ) got us the car of our dreams. Highly recommend Auto Nation Honda.

The folks at the dealership made everything smooth and easy. We appreciate everything they did for us.

Samer at honda and Reiko at Acura made this car happen, extremely blessed and they are amazing at what they do.

We had been shopping around for a smaller car for a while and we were given the run around at several places. Kenneth at Auto Nation was amazing. He was very communicative and went above and beyond to make sure we were able to get a car that fit our needs.

We had found the vehicle that we wanted online and reached out to AutoNation. I was put in contact with Justin. He was great from the start! The SUV that we wanted was waiting for a part to come in so it took a couple of weeks. Justin was very responsive and always kept me posted on the status even when I was probably being annoying lol

Having made our choice of buying a SUV, vs a truck. My Wife and I followed our hearts, and went back to AutoNation Honda, Spokane Valley, Saturday afternoon. Our first buy here was an awesome 2015 Honda Accord EX. Checking with our choices of either the 2022 CR-V, or 2022 Passport Trailsport, after test driving, we fell in love with the Passport. Our patient, caring, and wonderful Senior Sales Representative, Sam Nemri, spent time with us to explain all of our options concerning both. As I wanted our retirement auto buy to be special, the New Passport Trailsport easily filled our desired needs and wants, and still finding great features. Thanks again, to the wonderful, patient and caring Sales Representative Sam, Sales Manager, Vehicle Prep, and Finance crews, we drove off that evening with an amazing new SUV, as Happy Campers.

The friendliest crew i have ever dealt with. Not just friendly asked when i needed my vehicle back. They got it done very fast for my appointment later in the day. I would recommend all my friends and family to this dealership. Thank you

We had been shopping around for a smaller car for a while and we were given the run around at several places. Kenneth at Auto Nation was amazing. He was very communicative and went above and beyond to make sure we were able to get a car that fit our needs.

Super friendly and informative. Unlike a downtown dealer, I’ve never felt like they were trying to pull one over on me. Like most auto maintenance you can pay for convenience or DIY. They don’t over pressure you either way, so I pick and choose what I have them do vs what I do myself. No scare tactics or anything like that ever used when I discuss with them what I will do vs what they will do.

Very easy to work. No hassle. Answered all of questions. Love my car. Terrible follow up. Don't buy extra warranty car services etc. Can never get help when u ask questions

These people really have integrity. Dealing with Josh was easy and comfortable. He got me all set up in my new ride and became a new friend in the process! I've seriously never seen such honest people in this line of work before. I'd recommend this place to anyone who wants to know where to buy their new vehicle. The people here are good and will never try to cheat you. This is the way business used to be run in this country - and this place brings back those values so you can rest assured you are not going to regret shopping here!

The car was completed on time and professionally

Excellent service.

I’ve always had a good experience here. My salesman BYRON was a great guy, had a little frustrating issue with trade value but in the end they made it right so I said yes. Give this guy a call if you need a car or SUV, he’s very easy to work with.

Once you buy you are on your own. Byron does not return calls. Horrible customer service. Janice and Ari Jordan

These people really have integrity. Dealing with Josh was easy and comfortable. He got me all set up in my new ride and became a new friend in the process! I've seriously never seen such honest people in this line of work before. I'd recommend this place to anyone who wants to know where to buy their new vehicle. The people here are good and will never try to cheat you. This is the way business used to be run in this country - and this place brings back those values so you can rest assured you are not going to regret shopping here!

I love these guys! Everyone we interacted with at the dealership was courteous and valued our time there. The financing process was a relatively quick experience and at no time did we feel pressured into purchasing something we didn't want. I'll definitely be recommending them to friends and family.

Enjoyed my purchasing experience. Byron did a good job. I recommend him!

Great experience! Everyone was extremely friendly and helpful. I would buy from them again. Sales Consultant Tanner McGuire was great! Thank you AutoNation!

Got an oil change. Tech didnt tighten down my oil filter. Oil sprayed all over my car. Luckily, caught it before i completely ran it out of oil. Was treated very well at first. They cleaned my car. Fresh oil change, ( after just receiving one) Was told, instead of reimbursing me for the oil i bought, Dave, the manager, said he would give me a free 30,000 mile oil service. Heck, that was better than the 10 bucks i paid for the oil. No brainer. Well, i hit 30,000 miles. Went in for an oil change today and was treated very rudely. Dave acted as if I was totally out of my mind, asking for what he offered me. Told me he gave me enough freebies. Your tech screwed up! You cleaned my car to get all the oil off. As for the oil change, that was you. I just got an oil change before that. Not like i benefited from one being done again, besides putting back what i lost. Up until today, i was happy with them. Not anymore. Would not recommend to anyone.

Fantastic service center experience! First, I called a couple of weeks in advance to discuss recommended service for my vehicle (2013 Honda Odyssey). Anthony was kind, knowledgable and helpful, and we scheduled my service appointment. The service started on time, the reception was kind and instructive, and the technician kept my service advisor informed of any concerns (and Anthony then kept me informed). Service options and prices were provided, and, to my pleasant surprise the car was washed following the service. Prices were fair, customer service was excellent, and the waiting area was clean and aesthetically pleasing. Overall five star experience for outstanding customer service, timely technician work, and fair pricing. I will most certainly take my Honda to this service center in the future, and I absolutely recommend anyone interested in getting quality Honda care to do the same. Thanks to Anthony and the AutoNation Honda Spokane Valley team for a great experience.

We bought a car with Samer about a year and a half ago, he was fantastic! since then we have come back for service, like oil changes and we are treated well every time.

Always a pleasant environment and experience when I come in for services. The guys seem very knowledgeable and show a positive attitude on the work-floor.

Very helpful people in making a decision to buy my Honda CRV in 2020 and getting a good deal. Service department is excellent and turnaround time is great.

Auto Nation Honda has very positive service toward customers who seek maintenance.

very helpful! would have had the job do e there if not for the insurance say you were not in their network! thanks again!

I had a tank recall on our 2020 Honda Accord Hybrid. Anthony Hernandez in service took care of us. He ordered the parts ahead of time & we dropped off our car @ 8:00am as scheduled & it was done the same day @ 1pm ready for pick up. They also cleaned the car inside & washed the outside😀

Was a fan initially of AutoNation Honda; however, have been less than impressed with their service department and their salesmen keep sending me messages for buying my Passport back but ignore us when we are at the dealership. My wife took the vehicle in for service yesterday. No one assisted her into the bay, she pulled up and looked to the associates standing there for some kind of sign to pull up or park it...they waited until she turned off the car and exited...then told her to pull up more. Charged us $65 for a "B" inspection and identified on the paperwork that they ensured all tires were 34psi...they act like these vehicles don't tell you the tire pressures, not a single tire at 34 making me wonder about everything else they "inspected". Have discussed with them before about runny paint imperfection on the back of the vehicle and were pretty much told not Honda's problem. Asked about the HondaLink app and why the remote start option isn't showing up. Was told 2019 Passports don't do that and would require a major part replacement. Honda site and videos found say Passports are equipped...service department obviously not smart on it. No complimentary car wash like we've received before and like at every other Honda dealer we've been to, as we've been long time loyal Honda owners. A huge deal? No, but why pay ridiculous dealership service prices if you're not going to get the small extras?? Not impressed with AutoNation anymore. Wasn't going to mess with it anymore and just move on, but now they are sending me things begging for a review...well...here you go.

Very smooth process from online to coming to the dealership and completing the paperwork. Knowledgeable salesman Samer and the after sales service is great Would recommend this dealership anytime

Great service, fast and courteous. Explained everything that needed to be done and why, gave me options as to what was needed now and/or later. Nice waiting room.

Professional, courteous, and efficient are what I would say about the service department at Autonation Honda. Always a pleasure to have them service my car.

We really appreciate the honesty they showed us. Instead of making a quick buck and rotating our tires they said the tires are not in need of a rotation. They have been thorough and upfront for all of our service visits. We are very appreciative!

Excellent customer service, no pressure and a friendly, comfortable experience. Sam & Justin were excellent!

I’ve been coming here for regular oil changes since I bought my Honda from another dealership in 2019. The prices are reasonable and the service is fast. The employees here are very nice, David in particular always makes sure I get done exactly what is needed with a smile on his face. I always leave feeling good about the state of my car and that I’ve been taken care of.

Thank you AutoNation Honda for making my Son's first car buying experience a great one!! Josh, James and Brian went above and beyond in making sure I got exactly what I wanted and at the price I wanted. There were no hidden suprises or costs or high pressure gimmicks. It was a very relaxed expierience and my Son was very happy with his new ride!! We will be back in the future and highly recommend this dealership for a no hassel honest expierience!!! You guys are great!!

It was a decent experience. Just bought a new car a few months ago and brought it in for a 1st service. It took about an hour. Only thing that disappointed me was that my car did not get washed -- too short of staff to provide that service.

I didn’t have a pleasant experience. I was heavily pushed into a deal to find out there was no deal and not with a direct response, but rather a lack thereof. I have a preapproval through the lender and yet they can’t seem to make it work. Upon a response to an email from the general manager I advised of my poor experience. Justin failed to be empathetic and instead said selling a car for 10k to pay 3k to sell the car you paid 10k to buy doesn’t make sense…. The numbers he used are for hypotheticals but why did you all push for me to buy the car then? My car mind you that I’m attempting to trade in I just bought from them three months ago. To boot their vehicle a 18 Accord has been on their lot coming on two months and they just lowered a thousand bucks after blowing me off. Multiple credit inquiries, time and effort later with no amicable results. It’s unfortunate to have aggressive salesman and lack of integrity and follow through in this day and age.

I brought in my 2015 Honda CRV, thinking I had a fluid leak. They inspected it on the hoist and sent me a video showing that it was all dry under the engine: probably condensation from the air conditioner; and no charge.

I recently bought a car from them and the service while buying the car was great but everything after that has been awful. I had multiple issues with the car within a week of buying it and most of the times I call, I get transferred and sent to voicemail forcing me to drive to the dealership for any communication.

Great car buying experience. Friendly and down to earth sales staff and financing department was awesome too.

Great group of guys to work with. Thank you so much.

Very easy to make a purchase at automation. There was no hassle and they got my payment right where I needed it.

Needed oil change and transfer case oil replaced, they found my battery needed replaced also, no appointment and was able to get it done as a walk-in.

I scheduled a recall service through their site. They confirmed the appointment the day before with me. When I get to my appointment, after 10 minutes they informed me that the recall part has not even been shipped to them. Why couldn't they had told me that before I wasted an hour out of my day. Edit: since I never have heard back from customer service, I will be taking my future business elsewhere.

Service workers are nice and knowledgeable! They remember me when I go in every time and that's what I love to see!

It's great experience, everybody was friendly. The salesman that I had Kenneth is a great guy. They offered me a really good price and I drove 6 hours for my favorite car is really worth it.

Honest pricing up front and friendly staff.

My service at Honda Auto Nation was excellent. They kept me informed while doing my service and even took care of a recall issue during my visit without requiring me to make another appointment. The link to make this review however is flagged as unsafe by Google. This caused me to hesitate opening the link and most likely the same with others. Had I not gotten verification from the service department I would not have used this link

The experience we had at autonation honda was the best we've ever had from any dealerships.

I had a great experience buying a used car at Autonation Honda. My salesman, Jesus kept me posted when the car I wanted came in and was kind and professional to both my father and I. I had no issues working with their financing manager, and the price we agreed on for my payments feels fair and comfortable. Highly recommend for great sales service!

Extremely helpful staff. Gave me the best deal and the best customer service. I highly recommend Autonation Honda in Spokane Valley!

Praise Jesus!! He is the man! He did such an amazing job with helping us get into our dream car!! He’s a keeper for sure AutoNation!

Friendly and easy to work with.

They were great! I had a small problem on an old car and they were able to fix it in just a few minutes. They also did not charge me anything!

It was easy

Big Thanks to Alexander Pickard ! He was doing a great job! Thanks to him I found a car I need and it was delivered in the shortest time possible in comparison with other time range that offered other dealerships. Alexander was very attentive and helpful with my needs and desires considering car choice and it was very pleasant to deal with him! I definitely recommend AutoNation Honda

My 05 CRV had been totaled, I needed an automobile. I drove in found exactly the vehicle that would suit my needs. I walked in and told the sales people which vehicle I was interested in purchasing and that is where the "Nice" started and it has not stopped. No Pressure, everything very well explained. A very competitive interest rate. Every person that I came in contact with performed above and beyond my expectations.

Hands down best car buying experience I've had. The guys there were great.. very accommodating. Tanner by far was the best salesperson to work with.. even though I didn't really need a new to me car.. I happened to come across a vehicle I absolutely love. Thank you Tanner and the rest of you guys!

A busy snowy day and a short staff at Autonation Honda… not a problem. David Winkler and his team got me in as I had scheduled and my car was done in a few hours. I also had mentioned buying a new car and while my car was in the shop, they did a review and gave me an estimate what my car was worth and what was available on the lot. Great service….

I was a very complicated customer Sean made the experience so easy honestly very thankful for choosing them I would recommend

The service team helped me get new snow tires ordered and squeezed me in to put them on, and they did it super quick! Very thankful for them. Great team overall!

Awesome place!

I bought a 2016 Audi Q5 from Honda in August. It started making a grinding noise a month later, so I took it to Audi to diagnose. The axels needed replacing. Audi took 2 months to tell me that the limited warranty did not cover the repair because they sold it as-is to Honda. Once Honda heard this, their service team immediately told me they would cover the repair and parts for free. John and his team were so polite and kind and made it easy. When my appointment got delayed due to a member getting Covid, they gave me a brand new Honda Pilot as a loaner. The repair was completed sooner than expected, and I was back in my car within 2 days. Thanks guys!

The entire sales team was responsive and made the process easy.

We had a great experience at autonation! Everyone there was very nice, our salesman Tanner McGuire was the best salesman we've ever had! He was quick to answer all my many questions and very knowledgeable about the brand new car we bought. We will definitely recommend him and AutoNation to others in the future! Thank you guys!! 😊

PLEASE BEWARE!! If I could I would give them a negative. They are trying to charge $2500 over the msrp on NEW Honda's. They also lied, and said the other Honda store's are all charging $5000 over, and they are ONLY charging $2500. Sadly they're the ones picking and choosing if they charge you $2500 or $5000 but hey, stop in, spin the wheel, and see what your OVERCHARGE will be!! Please be careful, we may be in a pandemic but look around before letting them charge you more. CDA Honda is charging the actually msrp & you'll get a lifetime warranty, instead of a lifetime of regrets for dealing with these lies and scams.

Great service - appreciate the personal touch. Got my son’s car in for the seasonal tire swap just in time for his drive back over the pass. Appreciate you.

We didn't have a terrible experience buying our Honda Odyssey here, but, two days after we purchased the van, it wouldn't start, we had several weird warning signals flashing on the screen, and we couldn't get the side door to close after opening it. Our sales person was helpful over the phone, but we had to jump the battery and drive an hour and a half to have them look at it, where they ultimately replaced the battery. I can't understand how the battery isn't something that comes up on their 100+ point inspection that they talked about so much during the sales process. Something like that should definitely not happen when buying a "certified" used car. So, hopefully the new battery is the only problem and it runs fine going forward, but it bugs me that there was no attempt to do anything to make up for the problem in the first place (e.g., they fixed the problem, hopefully, but we are the ones who had to waste 5 hours or so driving and waiting for the repair, adding 150 miles on the van, etc.). In my opinion, companies that make such a costly mistake should do something to make it right (money back, upgrade, etc.). I'll update the review if the battery isn't the issue and we continue to have problems.

It was ten times easier than I expected ot to be and am delighted with how smoothly they made the transaction! Best car selling experience ever!

Overall this place is great. Second time I purchased a vehicle from this place and Kyle was amazing. He made the experience hassle free and showed great costumer service. He went above and beyond my expectations.

This company ignores the state masks mandates. No employees wear masks here. When I got my car serviced there were sick people coughing and sneezing all over the showroom. Someone was even smoking in the bathroom. Even Idaho will show you more respect and cleanliness than this place. Don’t go here.

The person that was in charge the night before Thanksgiving was super rude. Told us to leave cause he doesn't have any help. He didn't even come out to show any car. It was 6pm when we went.

They are quick and reasonably priced. I bought my car in here 2005 and have continued to get all my servicing done at this location.

Very helpful, fixed my car and gave me good advice for better care of my car

I was in a bind. I couldn't find the tires I needed anywhere and these guys had 2 and that were booked out a couple of days but I kind of explained my situation and they got it done for me.

Everyone at AutoNation Spokane Valley was super nice. I didn’t feel like any of them were pushy or tried to get me to buy something I didn’t want. I appreciated how straightforward and honest they all were. If you need a car, this is the place to go. Byron was extremely easy to work with and I’d definitely recommend having him help you.

Great customer service as always !!!

They were super nice, and because I broke my ankle the day I dropped off my car? They drove it to my apartment for me.

Bought a 2018 RDX advance. Love this car. All the staff from sales/ tech savvy Rodney Brown to sales Manager CJ to loan officer James Brown & others did a fantastic job helping me make my car purchase. 5 stars & more!!

I had a good experience Honda service department. They explained everything they did get my vehicle.

Easy appointment scheduling and quality of service. Done quickly and right.

I am always treated so professional, I will always continue to take my car back there.

We work with Dave he has always taking very good care of or 2008 honda accord .Honest and straight forward Thanks Dave. The Conways

Auto Nation was perfect. They were the only Honda dealer in Eastern WA who had the truck I was looking for. They offered me 4000 more for my truck than the nearest competitor. Sam was very knowledgeable about Honda trucks at every level. They reserved my truck for me until I was able to drive to Spokane from Pasco on a Saturday. The transaction was completed smoothly. I recommend Auto Nation to anyone. I'll be back to do more business in the future with them.

Went for an oil change and while everything was done to perfection, it did take over an hour which is the only reason I'm giving 4 stars.

We went in skeptical that we’d be able to do much, and Sam was absolutely the best! He listened to what we said, took the time to explain our options and we were able to leave there in a new car! Go see Sam at Autonation Honda…he’ll take good care of you!

We have never bought a car from AutoNation before. The experience went very well. We really liked knowing what was wrong with the vehicle and that it was repaired, and you could have a trial period.

Sam worked with me for weeks to find exactly what my wife wanted. Due to the chip shortage specific cars are hard to find. He was patient and didn’t waste my time but was good about following up. She was able to get exactly what she wanted when no other dealer in the state could get it. Thanks Sam!

I have been going to Automation Honda for over 6 years, they are always friendly and courteous, that's why I bought my most recent new car from them.

I had my brakes done there last year. Recently my brakes were surging badly so I took it back to have the rotors resurfaced again. Not only did they resurface my rotors they also replaced the brake pads all under warranty due to the previous brake pads having caused the problem. Not everyone would have done this. Thanks for your integrity AutoNation Honda!!!

Wonderful service. Helpful staff. Went in for an oil change and ended up having a few other things done. Experienced a little sticker shock at the final bill but the car is running beautifully :)

Friendly staff. The salesman, Austin and the financier, James made for a hassle free pleasant buying experience.

Drove my 2015 Honda CR-V in for servicing. All I had to do was just sit back, drink some good tea and wait.

John, service manager, was excellent and was the key for me remaining a Honda customer.

My Pilot makes squeak old springy couch noises when shocks absorb bumps. After service checked they say its normal nothing wrong, just noisy. Well easy to say when you didn't buy it or drive it everyday.

I was looking for Honda ex-t car in Spokane area for almost two months. I ordered a Honda car on carmax for shipped from Oregon but wait title and no answer for almost month. They priced raise. Never mind. I found one Honda car for sale by Autonation online. I send e-mail to them for make an appointment. I went to Honda autonation and Staffs rushed to get Honda car for me to drive test and pretty good. Staffs finished service and repair while I purchased and trade to Honda car. Thank you.

Excellent service always 😁

Appreciate the care and watchfulness of the needs for our CRV

The staff was super friendly and they got me in and out in no time. I really appreciate how quickly they got me in. 👍🏻

Awesome Service Department with the friendliest staff. I was super impressed- I would definitely recommend.

Very professional and very helpful.

Very professional and pleasant.

Fast, efficient and friendly! A great combo! Was actually a pleasant experience. Thank You AutoNation Honda!!

We had an Excellent 2nd car buying experience at Autonation Honda Spokane Valley. Our sales person Byron is a pleasure to work with. He helped us get a brand new Honda HRV at a fair price. Byron and team went the extra mile to accommodate our work schedules and sped up the process for us as well. -Soren

Service was great the staff fast and noligabile took care of the problem thanks David and staff..😄 bf.

Thanks for selling me a piece of junk car that I keep having to throw money into!! It’s really nice when I use my car for work and can’t use it because it constantly needs expensive repairs. It’s so cool that you lie to young people and take advantage of them!! Right on guys!! Great work.

Fast, efficient, first rate Service Department took care of all my needs and then some. Can't recommend this dealership highly enough.

Easy buying experience for my Honda Civic. Chase was the best finance manager I have ever worked with, made the paperwork quick and easy.

Everyone is always so professional and organized! I love my 2020 Honda Accord and am well satisfied with my dealings with the dealership!

treatment was terrible after purchase of my vehicle. service department terrible salespeople terrible I will never go back to AutoNation and I tell my friends the same

Wife and I purchased a 2019 Honda Pilot from them this weekend. The staff was great, the purchase was great, and we got we wanted for our trade! They took good care of us and no haggling!! Couldn’t be happier! I’d recommend Sean and Eric for sales and Jason in financing!

It was alright. They told me they would gas up my new car before I drove it off the lot. It was at half tank. And now the oil light is on. So…. They didn’t charge the oil either? Usually when I bought a vehicle in the past, the oil is freshly changed and a full tank of gas. Like they said they were gonna do. Now i am curious on what other corners did they cut on this sale? Experience was decent, the reason why they got 3 stars was because the sales guy. He was great. The only reason I am leaving a review is because they emailed me to remind me to leave a review.

Worst experiance i have had in car buying and after care. I will never come to honda auto nation again. Customer service was terrible from any standpoint after the purchase to include the 1st and last oil change i will have in this establishment

Kyle, William, and the rest of the folks at AutoNation were great to work with. They were fun and professional. We love our new CRV. If you want a great car buying experience, we would highly recommend AutoNation Honda in Spokane!

Handled the whole transaction by email and phone. Everyone was friendly and professional. I have purchased many vehicles over the years and this purchase was one of the easiest and most satisfying I have experienced.

really great customer service, service guy even helped me with seat adjustments and radio. cool!!!!!!

Stellar customer service - appreciate the attention to detail and personal touch.

I received great service from Tanner McGuire at AutoNation Honda in the Spokane Valley. He was professional, knowledgeable, patient and trustworthy. Tanner made the process of buying a new car easy.

It was a good experience with Sam and other people in Honda AutoNation, spokane Valley. I got a new car with a great deal of trade in.

This location has always provided top notch service and assistance. The service manager David really helped us out when we showed up at the right day for the wrong location (somehow scheduled for a different autonation across the street). He still serviced the car right then and really went above and beyond to remedy our situation.

Went in for transmission recall update.. Ppl were polite and professional, srv was quick.

I went to AutoNation Honda Spokane Valley for a recent service on my car and had an amazing experience. The receptionist was so helpful and the service tech that helped me was so nice. They were both able to answer all of my questions in detail and were very professional. They made sure I got the service that I needed at an affordable price and I could not be more satisfied.

I have been here twice, both times appts were made easy online. Techs were friendly and courteous, and the service manager, (John) even asked at the end if the appt was up to par. The car always comes back more clean and taken care of than when dropped off. Waiting area is nice and clean. I would highly recommend Honda service dept for your car needs! As a side note i drive a Toyota Camry

This is the place to get a car. Straight up great experience. My sales rep Jesus responded to my request literally within 60 seconds. He found a hard to find CRV in my favorite and hard to find color and got the deal done in 48 hours. I could not be happier.

Very fast and friendly service. Clean lobby and if you need a car loaner they have them.

Very professional staff! Went in with a fixed rate and they were able to find me an even lower rate. Customer for life!

Mervin, John and the rest of the service center have been maintaining my Accord since I purchased it there in 1992, and yes it's still going strong 💪

Excellent customer service!!!! Thank you!!!

These guys went ABOVE AND BEYOND what I expected from start to finish!! Jesus is amazing! Friendly, knowledgeable, patient and just all around great guy! Everyone I dealt with was respectful and truly went above and beyond! I'm so impressed by what these guys did to get me in an awesome car! Thank you AutoNation! You have earned a FOREVER customer! THANK YOU!!

Hit or miss depending on who you talk to.

Byron was awesome. Easiest car leasing experience ever!

Kylie is very helpful and explains everything really well. The service on my vehicle was finished when promised and included a much needed wash. Thank you AutoNation!

I purchased a used vehicle from this location and it has been the worst experience I've ever had. I drove off the lot with a burnt out head lamp, which I discovered when I arrived home. The following week, I noticed my AC doesn't work, the heater, or defrost doesn't work. The entire control box does not work. Also, the drivers side mirror controls do not work. Their service dept marked on the 50 point inspection that all of these items worked. Ultimately, AutoNation Honda agreed to fix these items. I left the vehicle with them to be repaired. I picked up the vehicle from service and later noticed they did not fix the AC, heater, defrost, or mirror. I called and spoke with a manager and they stated we recharged your AC but will not fix the rest of the items. I explained to them I can't turn on the AC so what is the point of recharging it. They told me I would have to pay to have the control panel working...even after they agreed to fix these items. TERRIBLE Customer Service and they do not stand by their vehicles. Nor do they do the 50 point inspection or if they do, they are extremely deceitful.

I purchased a used vehicle from this location and it has been the worst experience I've ever had. I drove off the lot with a burnt out head lamp, which I discovered when I arrived home. The following week, I noticed my AC doesn't work, the heater, or defrost doesn't work. The entire control box does not work. Also, the drivers side mirror controls do not work. Their service dept marked on the 50 point inspection that all of these items worked. Ultimately, AutoNation Honda agreed to fix these items. I left the vehicle with them to be repaired. I picked up the vehicle from service and later noticed they did not fix the AC, heater, defrost, or mirror. I called and spoke with a manager and they stated we recharged your AC but will not fix the rest of the items. I explained to them I can't turn on the AC so what is the point of recharging it. They told me I would have to pay to have the control panel working...even after they agreed to fix these items. TERRIBLE Customer Service and they do not stand by their vehicles. Nor do they do the 50 point inspection or if they do, they are extremely deceitful.

Appreciate the Customer Service from the whole AN Honda Service Department. They listened to my concerns and fixed the issues that my car was having. I did not feel pressured and they finished before I even expected them to. I highly recommend David as your service advisor. He updated me a long the way whenever he had a spare moment. This was great considering it was a Saturday. He and the techs were great! Thank you again and you can always count on my business.

Great service as always. Took my car in for an oil change and got it back all nice and spiffy and ready for our road trip :)

Great service. Took my Mazda in for an oil change and to get it ready for our road trip. Got it back all nice and spiffy and ready for the trip.

I went to a long time friend that sells Acura. I knew I wanted to purchase a Honda CRV so she helped me find an expert selling Honda’s. Sam was great and he was patient with me since I was overwhelmed with the technology of the new cars. Keep in mind I was driving a 2005 Chevy Malibu! He called me the following day to answer any questions I had and to come in anytime if I need help on anything. The staff I met were helpful.

Efficient and quick service. My appointment started out as a miscommunication but was resolved quickly and the vehicle was done in one day.

Sales people were very helpful.

Avoid at all cost! We took our Honda Fit to the Autonation Honda dealership for some safety recalls, a tune-up (sparkplugs, wires, distributor & replacing the valve cover gaskets), break-job and to fix the AC which had stopped blowing cold and had to be partially replaced. For these services they charged $3200, but we were willing to pay a little more knowing it would be done with official Honda parts by the Honda experts. WRONG! In the week since we have had the car back, the AC blows cool not cold, the engine is miss-firing on a cylinder, either from the sparkplugs not being gapped properly or from the tech allowing debris to get into the valves when he had the cover off, and one of the rotors is making a grinding noise from a botched break-job. Took it back to the shop and they refuse to warranty their work!! Not only that, but it turns out they didn’t use Honda parts but charged Honda rates. In fact, one part was backordered so they had a tech clean & oil the old part “really well” and charged us the price for the new part!! Plus that part that the tech cleaned up, is squeaking. The shop wants us to pay for these repairs again if we want the issues they caused addressed. We could not be more sick. We spent double what we would have paid elsewhere and the car is in worse shape for it. From using discount parts, to having techs refurb parts while charging for new, and then refusing to correct the mistakes of their mechanics…. This place is an absolute disaster and 100% dishonest!!!

First service visit was quick and professional.

Jackie was great and took care of all of my questions and needs without coming off as “pushy” very genuine and down to earth. Would highly recommend

Experience was great. Only comment would be we had to wait a little over an hour for the financing team. Thanks

We had engine trouble while traveling from AK to MA. We called AutoNation Honda and spoke to Mitchell. He estimated how far out we were and secured us an appointment. When we arrived, he got the vehicle right in and had a technician troubleshoot the problem . Thankfully , they had the part and got us back on the road. Throughout the whole process, Mitchell kept us informed and up to date. Mitchell is dedicated to his job and his client's needs. Thank you!

Great guys, honest and straight to the point. No sales pitches. they really provide quality service with their own opinions only if requested. They really wanted to get me what I wanted with a genuine service

Efficient and friendly. Great experience. No pressure to buy anything. Mitchell was great.

They have excellent customer service.

Listened to me and did the job!

Service personnel did a brake check to see if service was required. They determined brakes were ok and saved me worry and money by inspection before replacing brakes

Auto Nation is a great place to buy a car. We have been treated VERY well through the years. We always get a good deal. Our salesman, Sam, works hard to get the best price for us. We have purchased several cars from Auto Nation, most through Sam. I highly recommend this company. The service department if great to work with, too.

Jesus Duran and Brian Wall were wonderful to work with. There was no pressure to buy but they helped us buy what we needed and wanted.

It was a good experience. They were very helpful in getting us the best deal and a vehicle we we wanted and needed. I highly recommend AutoNation Honda if you are looking for a vehicle.

I've visited this dealership several times over the past 10 months or so and I've always been happy with their service. However, I went in for an oil change last week and was surprised by their hard push to "upsell" everything. This was for wiper blades, alignment, filters, and who knows what else. What should have been a one-minute check-in, turned into more than five minutes as I had to address and decline each of their recommended services. The final straw was when they tried to sell me some super additive for my gas tank and another super additive for my oil reservoir. These little cans (maybe about 7 ounces each), were selling for $20 and $28 each. Since my car only has about 12,000 miles on it, I declined. I may need to try the downtown dealership.

Great service!! I appreciated Mervin Simmons. To start with he greeted me at my car and when my car was he ready, he carefully explained each service I received which I really appreciated. Thank you Mervin

Such an easy car buying experience! Everyone was easy to talk to and so helpful and kind. Go see Tanner, Chase, and Brian! Highly satisfied :)

The service was done ‘on-time’, professionally, and quickly. The waiting area was clean and well lit. There was free coffee for customers. They did an excellent job of washing and vacuuming the car at the end of the service. The entire process took just over one hour.

Had an exterior detail and headlight restoration done on my car. Did a good job. Looks great.

I decided to buy a new CRV-2007 one morning and went to my daughters house to pick them up to go with me. This would be the first time I shopped for a car and bought it by myself. We stopped at several car lots but no one came out to see what we wanted so we drove to the AutoNation Honda in the Valley and told them I was looking for a red 2021 CRV and would you believe it they had ONE on the lot. Jesus was a wonderful salesman from start to finish. I didn't trade in my 2007 because I sold it to my granddaughter. It was a wonderful car and she will be so happy. Jesus explained all about the 2021 and took us for a test drive and I was sold. He and all the staff at AutoNation Honda could not of been nicer. Jesus drove my new car to my home and I drove the old one. I thought that went well beyond what was expected. I will tell all my friends or anyone who asks that this the place to go if you want a Honda. Thank you all so much for being there when I needed a new car!!

In the shop at scheduled time. Periodic update on service status. Brought some issues I was unaware of to my attention. Outstanding staff and faculty. I’ll be back!

Great service. My experience could not have been any better.

Good.

Always a pleasure to have our Pilot worked on by the pros here at AutoNation Honda. We drop the car off, wait for their phone call, then come pick it up; simple and quick. And since we have the pre-paid maintenance program, it's cost effective too! Thanks to service manager John and his whole team!

We had a recall on our CRV . Called and got appointment to have it fixed with no problems. I was very delighted with Auto Nation Honda in Spokane Washington. We had excellent customer service when we bought our CRV also . We came to pick up our car and it looked amazing ! It was a pleasure to see that it had been washed and vacuum. Thank you so very much for the excellent customer service.

I had the best car buying experience! They were all friendly and personable and honest which isn’t always how it is at other dealerships. They helped me through the entire process and answered my questions I had after purchasing. I would definitely recommend AutoNation Honda!! (Even if you aren’t buying a Honda)

Prompt friendly service. They work hard to help get the best possible price for the car you want

Purchased a certified used minivan here. Have had multiple issues with the mechanics at this location. When we brought the van home, I gave it a quick once over in the driveway. They sold us the van with a nearly dead battery (drained after keeping the dome light on ~10 min), a filthy air filter (some rodent was using the housing to store acorns), and a dirty cabin air filter. They made it right after I notified them. 2018 They also torqued the oil pan drain plug on so hard I could not remove it at home, but they did give a us a free oil change after I complained. Early 2020 Finally, brought the van in to change some fluids. Tech (Manny) and adviser (David) lied to me, and told me the cabin air filter needed replacement, even though I had personally changed the filter about two weeks before (2021). Three distinct, separate issues with this dealership, all related to the shop.

My experience here was outstanding. Kylee is an amazing salesperson and she heard my needs and worked with me over the course of a few weeks to help me find a deal that worked for my budget. I love my 2021 Pilot and look forward to working with AutoNation in the future.

Not a very friendly sales environment. Borderline confrontational desk managers. I tried really hard to buy a car but ended up going elsewhere.

Jesus was an awesome salesman, he helped us find the vehicle we were looking for and didnt try to pressure us into buying something else. Very easy going and an overall pleasant experience.

Well done. Professional in all respects. Facilities appear to be clean and well maintained.

ease of making an appointment, and getting the job done correctly. Didn't have to wait to long for my car.

They did a great job of servicing my car. They fixed some underlying issues that I was unaware that where caused by the Toyota dealership I bought the car from for free. They were also very communicative about what and when I need to get worked on next. They were very friendly as well and answered all of my questions.

Great experience! Sammers was amazing!! He made the process so easy and stress free. Chase from financing was also amazing we left and got a call from the next day saying he got us an even better rate ehich also got our payments where we wanted. We will definitely be going back to them when we decided to trade in.

Always treated great wtih prompt friendly service.

Always friendly a gotten us in for appointments quickly.

Speedy - kind - helpful - pleasant - nice waiting room

Had a great experience with AutoNation Honda!! I love my Honda CR-V!! James, Tanner, Kylie and Brian really went above and beyond with getting me a nice car before I head back to college!! Thank you so much for your hard work! I really appreciate it!

Our 2021 Honda Passport was the very first Honda purchase for us. We reviewed all about Honda’s and what would best fit our next purchase online but we were also looking at the GMC Terrain and Acadia as we are a Chevy & GMC family. Due to some chatting online with Autonation Honda I had got the opportunity to chat with a couple Sales mangers and due to those conversations I decided to give them my business rather than driving to CDA Honda! Our entire decision and purchase was due to there entire team that worked with us. Our salesman was very kind and knowledgeable about the two models we had thought we were interested in. Our financial sales man was Amazing as we had never had one come out and introduce themselves and also be so personable with us. The AUTONATION Honda team made our purchase the best experience we had in 25 years of purchasing vehicles. We are now dedicated Honda customers! Thank you Justin, Brian, Chase and Byron

tanner andbrian wall was nice and kind make me feel comfortable.

Sales did an excellent job, finance kept me waiting for a very long time. I have purchased five brand new Hondas and this was my worst experience with finance department

They have been servicing my Hondas for years and I will continue to use them as long as I drive a Honda. Easy to schedule service, pleasant waiting area, clean car to drive home. I get great information about my car when they inspect it and prepare me for any future maintenance issues. Good Job!!

It started out fine. Emails back and forth, helpful, quick responses. Go to see the vehicle, it hasn't been cleaned. Ok, I can work with that, trade ins can be gross. No problem. I can look past it to test drive the car. Cars great. Paperwork time. Need all these different proofs. Insurance, paystubs, residency. Ok, I can get those; using my phone. But it's gonna take a minute. I think they "checked" on us 7 times while trying to get that together. I'm trying to help my husband figure out how to use his phone, trying to get info on my phone, answering questions, fending off the dealer, his boss, and the finance guy AT THE SAME TIME. I felt rushed. I was getting frustrated. Finally get everything done, time to sign our life away. Payment is $100 more a month that we were quoted initially. Ok. Sucks, but ok. Car is FILTHY. And when I say filthy, I mean there is something in one of the back cubby spots that is actually GROWING something in it filthy. "We'll get that cleaned up super quick. Not today. Can't today. But definitely in no more than a few days". I purchased the car on April 23rd. It won't be cleaned until May 13th. 😒......I am not entirely satisfied with the experience.

It started out fine. Emails back and forth, helpful, quick responses. Go to see the vehicle, it hasn't been cleaned. Ok, I can work with that, trade ins can be gross. No problem. I can look past it to test drive the car. Cars great. Paperwork time. Need all these different proofs. Insurance, paystubs, residency. Ok, I can get those; using my phone. But it's gonna take a minute. I think they "checked" on us 7 times while trying to get that together. I'm trying to help my husband figure out how to use his phone, trying to get info on my phone, answering questions, fending off the dealer, his boss, and the finance guy AT THE SAME TIME. I felt rushed. I was getting frustrated. Finally get everything done, time to sign our life away. Payment is $100 more a month that we were quoted initially. Ok. Sucks, but ok. Car is FILTHY. And when I say filthy, I mean there is something in one of the back cubby spots that is actually GROWING something in it filthy. "We'll get that cleaned up super quick. Not today. Can't today. But definitely in no more than a few days". I purchased the car on April 23rd. It won't be cleaned until May 13th. ?......I am not entirely satisfied with the experience.

They have been taking good care of my car fir the last 4 years. Courteous and professional.

Sam was great. I love my car and I am happy that I went with Honda.

I’ve used them for routine maintenance and updates a few times and each time the crew are fast and friendly. They answer my questions and seem to go above and beyond by telling me about things that I wouldn’t know to ask about.

I?ve used them for routine maintenance and updates a few times and each time the crew are fast and friendly. They answer my questions and seem to go above and beyond by telling me about things that I wouldn?t know to ask about.

Awesome crew thank you. Tow truck took my car to wrong drop off and different location Honda went and took care of my car at Auto-nation Chevy.

Great explanation and quick service. Completed as promised

I love auto nation! I recommend it ! Very friendly and I love my new Honda!

David was very professional and pleasant. Always have great service when I bring my car in.

We were shopping for a used honda cr-v. We found one with good mileage on it and a good price. The customer service at AutoNation was awesome.

I was in for an oil change, they checked everything, l needed new wiper inserts, everything else checked out fine.

Fast, professional, oil change, and multipoint service. Great customer service!

Excellent! They had me in and out with high quality service.

Had some issues about oil running low to fast with a new passport and radio connection to auto android. Very helpful even gave as a QUART of oil for keeping in our Passport. Took the time to go over what I needed to do to try to fix my phone hooking up to the android auto application with extra tips with the Technology that is with the passport.

Excellent service and the help are thoughtful and efficient

The alignment wasn?t done because of a need to replace boots and other parts. Another appointment was made and $2000 was suggested as the price

Excellent customer service and great people. Sam did a good job explaining all my options and my best choices.

Kylee was quick and understood what car i was interested in. We were in and out in 2.5 hours.

Very friendly and helpful. Good buying experience.

This is my 3 rd time to auto nation over the past year for major and minor repairs/maintenance on my 2013 Pilot. Kylee is my service rep and she an all star!! She is friendly & knowledgeable and explains things so I can understand my options. The repairs have always been perfect. I drive from Sandpoint and pass another Honda repair shop because their customer service was not so stellar. The drive to Spokane Valley is worth the extra miles & time. Thanks Kylee & crew for a great experience every visit.

Always trustworthy! I can always count on Honda service for the best customer service(they remember me everytime!). The service is also top quality and so affordable. I never feel like I'm being taken advantage of! I know I'm in good hands!

I came in to have an oil change. The work was done in a timely manner. The person that helped me kept me informed on the work being done.

Great service, friendly and honest. Always on time in clean environment.

I was reminded about a service I missed and they squeezed me and completed the service in a timely manner!

Kylie provided great customer service! She carefully explained what needed to be done and did extra research snd found one needed repair I could have gone on warranty.

Everything was fine. No complaints! I will return when I need any other service.

friendly, keep their promises, safe.

The employees in the service department is always very friendly as well as being professional. They go over everything, recommending what is needed but never pushing unneeded repairs.

This is one of the best mechanics I have ever had working on my Honda. There has been a few times where I waited longer than expected but they made it up to me by discounting my service price which was not expected. I had some issues with other Honda mechanics but this one is by far honest and upfront with you

Took a bit longer than expected but service and people were good!

James Brown was totally awesome! Everyone there was great to work with and very helpful. Definitely will go back again.

The salesman, James Brown was totally awesome and very kind. The manager and financial man were equally awesome. Everyone was awesome and thats why its the 4th vehicle we bought from them.

I?ve been taking my vehicle to Autonation Honda Spokane Valley for 18 years for all my services. I feel they are very competent and always receive courteous customer service.

This is my second time purchasing at AutoNation Honda and with Samer Nemri!!!!!!!!!! I’m telling you, DON’T GO ANYWHERE ELSE!!!! I just purchased my first brand new car and I didn’t think I could even do it 🤯 I left the showroom to go run errands, went home and took a nap 💤 😂 then got the call that I was approved! They didn’t stop working until it WORKED FOR ME!!! Thank you, Jeremy for your EXTREMELY hard work and expertise in financing and for working like a war horse to get me approved!!! You didn’t stop at no, you made a personal call to the big wigs and had my back 100%!!!!!!!!! If you want perfect 🌟 10/10 🌟 service, this is your place and Sam and Jeremy are your men!!! Please don’t take my word for it!!!! Go buy or lease with AutoNation Honda!!!!!! 🔥🔥🔥🔥🔥 🔥🔥⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I bought a used Hyundai Santa Fe AWD that had a few things wrong with it but it was "As Is - No Warranty" so I bought a 2 year extended warranty. When I brought it in for service 5 days later, they said it would be taken care of with no charge. That's what I call awesome service! Sam was the salesman and I would highly recommend him and this dealership.

Waiting room nice except no non caffeine courtesy drink packets available

Wonderful people, and I would give this place a perfect rating, except for one thing: While I waited for my car to be serviced and sat in a very comfortable lounge, my ears were assaulted with awful music--if one can call it "music." While hard metal rock may have appealed to some of the 23-year-old salesmen on the floor, it is obnoxious to the vast majority of customers. I am in my sixties, and there was another woman in the waiting area while I was waiting who was perhaps in her fifties, and we were both very irritated by the choice of music being played. I can guarantee you that if I had come into AutoNation Honda to purchase a car, and had been met with such noise as was being played, I would have walked out and gone elsewhere to buy a car. While you undoubtedly have some customers who are very young, I would guess that most of your customers are over thirty, and likely over forty. It was very unpleasant to have to listen to music like that. It's not something that decent people want to hear. That is my only complaint, and I was very pleased with everything else about AutoNation Honda.

My salesman was nice, though he moved to a different car lot. Some of the dealers are hard core salesmen. But what really matters is the service department. Alway treated well.

Super friendly awesome service for a picky shopper Kody Garrett was my sales consultant answered any and all questions I had....thank you Kody and thank you Honda!

From the moment I arrived, Kylee made me feel comfortable and welcome, fully explained what they'd be doing and kept me up to date as they progressed. The work was completed in the time she stated and had even had a bath. I highly recommend Kylee, John and the AutoNation team.

I purchased a 2019 Pilot EX in DEC 2019 from AutoNation Honda in Spokane Valley. They made the purchase extremely easy and it's equally easy to schedule an appointment with the Service Department. Service has been quick and efficient and I've never had a single issue with AutoNation Honda!

Love the car although I do feel like everytime I do business I get the short end of the stick on trade ins

Best experience I have ever had with a dealership!

Very flexible with a schedule issue of mine. Quick service

Great customer service! My customer care person went the extra mile and not only talked to me about tires, but printed off his recommendation so I could shop and compare.

My car was serviced quickly and everything was great.

I wouldn't recommend taking your vehicle here for service. They told me i needed new rear brakes and would give me a discount that would put me around $280 total cost. I dropped my car off at 9am. while i was waiting I could hear an employee in the room next to the waiting room yelling at someone on the phone for at least 20 minutes . Very unprofessional. Anyways after 6 long hours of waiting for my car they gave me a total of $550 !!!! i was very upset as i figured i would be paying around 300 tops. Just for rear brakes !!! ive been a loyal customer since 2013 when i bought my car. I will not be returning here. they rip you off anyway they possibly can.

John Ferry and all his service people, thank you! Spot on service and very honest!!

The service was very positive. Friendly staff, clean waiting room. the young man that shuttled me to and from was very nice and professional. The vehicle used to shuttle was clean.

I went in to have my oil changed, and it was the best customer service experience! The auto service representative David did an amazing job with helping me get checked in for my appointment. David also did a great job at showing me the diagnostics of my vehicle, and educating me that my filter needed to be changed by showing me my current filter. It was overall a great experience, and I can't wait to come back for my next oil change/ or anything else I might need for my car!

Although the sales staff seem very kinda.. arrogant and unfriendly and too busy to smile, but the service department on the other hand, very lovely people, kind, smile and say hello and have a nice day! To some of the salesmen.. be nicer, smile a bit, and don’t look down on folks who gave you a paycheck! Peace and love!

Besides being very professional - my experience with the staff at AutoNation Honda was very pleasant and very helpful! I received phone calls with information and updates along the process (I chose an auto that needed to be transported from another location). I feel the staff went beyond what was necessary to make sure I had a pleasant and stress free experience when buying my new car! This was my second car from these nice people! Highly recommend!

We had a very nice experience when buying our new Honda CRV.

Truly a top notch experience, I purchased the car from them and had warranty work done , easy to work with and hassle free.

I always have a great service experience at Honda AutoNation. The guys always take good care of my car when it needs servicing with floor covers and keeping my car clean when they are servicing. They always go over what they found good or bad and give me a choice of repairing or not. I feel I have a safe car to be on the road with.

Great customer care, very friendly and knew exactly what I wanted and worked with me to get what I wanted and I couldn't be happier with what I have. Thank you very much

I just moved back to the area after being gone several years. My previous Honda was serviced here and I was always happy with how it ran. It was easy to make an appointment. I was able to update my new car to the system and the service - as always - was great. They cleaned the car and it looked so pretty! It gives me comfort to have my vehicle serviced by the dealer and it is great to have a dealer that makes it easy.

Sam Nemri really took care of us and made sure we found what we were looking for. He was very patient and kind.

A great experience. The salespeople were extremely knowledgeable and helpful.

Great customer service. Good price for oil change.

After nearly 3 months of wondering what was wrong with the front of my truck auto nation finally figured it out. However, it took nearly a month to get the parts and figure out my extended warranty! But it was repairs and both sets of struts replaced! As irritated as I was Kylie did a good job and took care of me.

Quick service and David was pleasant and informative!

I drove over 550 miles to get my Honda CR-V at AutoNation. It was worth the trip! My salesperson Shay was excellent! He was very helpful and knowledgeable both on the phone and in person. Shay helped me find the car with the features I wanted and also welcomed my two dogs! He worked very hard to make sure I had a great car buying experience along with his co-workers.

I drove over 550 miles to get my Honda CR-V at AutoNation. It was worth the trip! My salesperson Shay was excellent! He was very helpful and knowledgeable both on the phone and in person. Shay helped me find the car with the features I wanted and also welcomed my two dogs! He worked very hard to make sure I had a great car buying experience along with his co-workers. Shay goes above and beyond in caring and thoughtfulness!! He’s the most amazing salesperson ever! He even checks back with me to see if I have any questions about my car. He even made a You Tube tutorial for me to help answer a Question I had! Shay is Absolutely amazing!

My wife and I really needed a reliable vehicle and we were in contact with a few dealerships. Shay at autonation honda was spectacular and really cared about our needs and worked hard to get the vehicle that we wanted. He was a cool dude when we met him in person and we are forever grateful for his persistence and work ethic that he put into making this deal happen. The finance department did a fantastic job as well and we really felt like we were taken care of! We will be getting our next vehicle through autonation and if Shay is available we would like to buy through him!

Shay was very knowledgeable about the CR-V. He was very friendly and made buying the car a nice experience! I was also impressed by the Manager and finance guy!

I was very impressed from the very start of my contact with AutoNation Honda of Spokane Valley. Brian Wall, the Sales Manager, provided me with the best pricing right out of the gate without the typical back and forth that most car buyers associate the process with. My research had dictated the exact model, trim and color that I wanted and not only did the dealership have my dream vehicle in stock, but they also offered the best price. I had contacted new Honda dealers in the Seattle area and 2 dealers within less than 40 miles of or home. Their best pricing was not competitive and more importantly both dealers said that AutoNation wouldn't sell the car at a loss. I am driving a brand new Honda AWD CR-V EX-L that had less than 30 miles when I bought it. It had been detailed, the gas tank was full and my salesman also gave me a tutorial on the onboard computer. On my drive home, I averaged over 33 miles per gallon for my 2.5 hour drive. Great dealership, great personnel and great deal! Isn't that what we all want??

It was done quickly and timely and the car came back washed and vacuumed

Rodney at AutoNation Honda is an Excellent Salesman. He helped me find the make and model I was looking for. We took a test drive and spent time finding all the buttons/switches for the features of the Titanium. Back at the dealer, we worked out the numbers for my trade-in and price out the door. Finance Office connected with my credit union and I drove home that afternoon with a new looking in/out 2018 Ford Escape Titanium. Rodney even found a Blues station on the radio for me . All smiles here. Thank you Rodney and AutoNation Honda, Spokane.

James was wonderful to work with and very helpful with any questions we had. Great experience!

I brought my 2012 ridgeline in on or about 7-21-20 and the technician could find the source of the noise. I left on nearly a 800 mile trip in 100 degree weather on 7-23-20. Going up vanage hill my check Engin light came on. I li,per into harvest Honda in Yakima Wa. They found that the technician who adjusted my valves left dome bolts off the top half of my engine. No other trouble on trip other than it took nearly 2 hours longer for the detour. I took my ridgeline Back for an oil change and picked a bone with them over the unexpected stop with check engine light in Yakima. I got a complimentary oil change and they found the mysterious noise. The entire right strut assembly was loose! They did?t have the parts so they had to order them! Not sure what type of danger there is driving a vehicle with a loose strut assembly.

Great auto care service! I came in for a one year check, oil change and tire rotation and they were very friendly and efficient. Nice clean waiting area. Thank you!

My battery died and they replaced it quickly. Even washed my car.

Went in to inquire about a vehicle, left to avoid a shouting match. Salesman that helped me originally was great (shoutout to James) but his manager was pushy and rude, I would not recommend buying anything from these guys.

We were looking at moving from a small SUV to a medium sized SUV. We had researched some vehicles and wanted to see the Honda Passport in person. Rodney greeted us warmly, answered our questions and promptly had us driving a new 2020 Passport EX-L. We were extremely happy with the ride and spaciousness of the vehicle. While we didn't get all the features we were looking for on this particular vehicle, we are very happy with the car.

Thank you for your service, people are really friendly .

We have purchased several cars from AutoNation Honda over the years. We have always been treated well, and gotten the deal we wanted. Our salesman Sam is great. He works hard for his customers. He is also trustworthy. We wouldn?t keep coming back to him if he wasn?t. We recommend AutoNation Honda.

The service at AutoNation Honda is very professional, speedy, and customer service oriented. The area was very clean and the staff were appropriately masked.

Buying a car is just that. buying a car. Know what you want, shop around, know what you're buying, because you are truly on your own in this process. My sales person was more interested in his 3 day weekend than helping me.

Great service and friendly staff

I would give this star a zero if possible. Extremely hard to work with. One day they told us our dealer was getting fired, another day he called us, another day we were working with upper management, and today we were told there was an error in the paperwork and we needed to completely restart the process. Three weeks to buy a car. Byron, Kara, Jerry, and Jeremy were the people I worked with. Each time I would contact my last point of contact and be directed to a new point of contact. I would understand if it was related to COVID-19 but was just one miscommunication on top of another. I really hope whoever owns this business can help run it effectively.

Thank you! This dealership is amazing! The service dept is top notch!

I just purchased one new and one pre-owned vehicle from AutoNation Honda. The sales staff were polite, informative, and helpful. My wife and I both drove away in vehicles perfect for us and felt good about the prices we paid.

Good place to buy a new car. Sales people knowledgable.

Both the sales' staff and the service department are fantastic. They are personable, honest, and don't beat around the bush. Not only did they clean my car, they sanitized the inside too.

David Winkler was the service advisor and he provided excellent service as always. I would recommend him to my friends.

We have been dealing with AutoNation Honda for a number of years and recently purchased a new Honda. All of the staff were just great and most importantly we received a great deal. Our Sales Consultant Byron Olson, Eric Witt/Sales Mgr and Kara Mattison/Customer Financial Services Mgr were all personable, honest, accommodating and professional. We loves Hondas and highly recommend this AutoNation Honda dealership.

Pleased with service provided.. Thank you . So far so good.

Purchase....service....it has all been a great experience.

We took advantage of their offer to pick up and return our car. The worker was courteous and helpful. Definitely I would recommend it to other people.

Friendly, Thorough, even provided me a loaner...sweet!

enjoyed working with Jake, no pressure, honest, and very helpful. found my new SUV and love it! Jesse in finance was great as well. Will definitely recommend!

Good service. They know their business.

I bought at Honda CRV the end in January and it has nothing but a hassle since. Paperwork was not done correctly the first time for financing and had to go back and sign some of the paperwork again. Waited for two hours when came back in and was told I would not have to wait cause I had a sick kid at home. Then called 3 times cause my temporary was expiring and plates had still not come. Instead of looking into it I kept getting oh just wait. Told them that temporary expired on Wednesday and I am off Mondays and I work 10 hour days so if I could get that temporary on my day off that would be best. Then got a call while at work on Tuesday day before temporary expires and told that I need to come sign something before they can get plates because mileage was incorrect on the paperwork. If they would have looked into this the first time I called with concern of plates not being in yet I could have went in on my day off to sign that paper. Every time I called i was told “it’s not my fault”. I went in Tuesday evening to sign that paper and spoke with a finance person who told me over and over he was going to make this right and was going to speak with store manager in the morning cause this is not ok. Never got a call. Never heard anything more until I went in a week later for service appointment and spoke with store manager and he didn’t even make eye contact and said oh I am sorry hopefully that don’t happen again and basically walked away. I was very upset that he didn’t even care about my situation. I bought a house and other cars in the past and have never had to deal with this. I would not recommend buying a car from here.

Had my heart set on a Honda CR-V as my new car.. customer service outstanding and we left with a beautiful car which will last us a lifetime. Our salesman Shay was knowledgeable and friendly and made sure we left happy.

Able to get in quickly. Kept me informed about what was going on.

We always receive friendly and excellent service from the parts and service departments for our Honda Pilot needs.

Shay and Jeremy were great! friendly and educated.

Always helpful and service is excellent

Excellent service provided by sales department. No pressure just excellent options to choose from. Made sure all information was correct. and understandable.

Very helpful quality of service. Answer several questions first time servicing my new vehicle.

Not a terrible place but there are definitely better places to buy cars from and get service done. Bought my civic from here when it was appleway and shouldn’t have returned since they gave me the run around with that purchase but stupidly we went there to buy my pilot also. I wanted to order my car built how I wanted it and they claimed that isn’t something people do anymore. Funny how I have several friends and my parents have bought cars that they ordered to their liking. The service department is not good either. I think they have new techs every time we go back and the advisors seem to change frequently also. Took my car in because there was a screw in the tire and the tech couldn’t find anything, I went out and pointed right to it with the advisor. Today my car has been there for almost 4 hours for services A 1 and 2. Who takes four hours for that. The only positive is some of the people are friendly there. Just do your research and look around before purchasing from here.

Another great experience having service done! Got oil changed and one of the recommended maintenance items (not pressured!), as well as a minor issue I had looked at and remedied.

i would like to thank david for the awesome customer service we received in spokane valley. He is very honest and a person that you will truly trust. thank you so much for your hard work and dedication to auto nation spokane valley. thank you

We went away with a car they said met our desires but didn't. They also just smiles while they did not meet our requirements. We went in with good expectations and left knowing we never would recommend or go back to the Spokane Honda office/display yard.

Thank you for taking care of my needs for my CRV, learning something new on the new computerize technology of the cars. The techs and staff are very knowledgeable .Thank you .

Autonation is great when it comes to buying a car. However, their service after the sale is lacking. I bought 3 cars from Autonation in the last year. 2 weeks after I bought a brand new car, I was hit on the freeway. I asked autonation to do an appraisal of the car for me for a diminished value insurance claim and was told that they don't do that. It would take them five minutes. I consider it a very little ask. Carmax was very helpful.

Had an amazing time with the staff there durning the purchase and every follow up. Everyone is incredibly knowledgeable, friendly, and completely oriented to assist you in finding you the right car and keeping it in good shape.

Want to thank Josh, and Jesse! My mind has been blown, you guys were so understanding and kind to me and my mom!! Forever an autonation girl!!!

Had a great experience buying here. Had the vehicle I wanted and made it happen. Quick easy process.

Was an easy process, no haggling over price. They had the vehicle I wanted.

A door handle on a used car I bought was broken and I was told they would take care of it and they did repair it at no cost.

was upside down in a rig they found a way to get me in a 2018 Honda civic. they didn't waste my time

My experience with Auto Nation Honda was and continues to be exceptional! Sam, our sales rep did a fantastic job both over the phone and in person! He was very helpful, at my request he brought another Highlander from one of the other lots so we could test drive it along with the Highlander we had on reserve at his lot. When we told him we had another Highlander to test drive on the Camp Chev lot, he pulled the car fax on it and reviewed it with us. We bought the Highlander from Sam off his lot and could not be any happier! Our experience was no pressure sales, and I would give this dealership a 5 star rating! Thank you again Sam and the staff at Auto Nation Honda, we will see you first when we are in the market for other rigs. Brenda Ahmann

We found a great deal on a 2018 RAV 4 at Auto Nation Honda. Our sales rep, Josh, was extremely helpful and professional throughout the process. The Sales Managers also were helpful and professional. We would definitely work with them again. That said, the financial person we worked with was pretty awful. I already spoke to the sales manager about the situation, however, who dealt with the situation promptly. Overall, we had a positive experience and would work with Josh et al again.

Had my Fit in for an oil change. Everything checked out great except for a rodent nest in my cabin air filter. It was taken care of and my Fit came out shiny clean from a fresh wash!

I had a great customer service. Sam Nemri is a great sales man

Fantastic service. Drew was great and was very knowledgeable.

They were very friendly, helpful, and accommodating. We were a bit frustrated that they were kinda pushy— we felt we couldn’t really get away from them. But they were polite and nice to work with

Drew is an excellent service rep. Everything was done efficiently and correctly.

A fine dealership. The Ridgeline I bought there is terrific.

I normally don't submit reviews but I was so overwhelmed with the customer service I couldn't ignore giving a review. I wish I could remember everyone's name that helped me. I was seen at the Audi and Honda dealership. Brian, Josh, and Sam specifically were very helpful. I apologize to Sam for missing our appointment. I really believe that customer service is the most important factor of any business and the gentlemen from the Audi and Honda dealership went above and beyond. I thank you all the salesmen, mechanic, and managers. I am completely satisfied with my purchase. Again, my sincere appreciation and thanks.

Cheerful, fairly fast in service and even washed my car that was very muddy from my road. Clean and pleasant

Easy online appointment scheduling, quick service, nice facilities to wait while car is being serviced.

Very nice salesman and I didn?t feel pressured. Have been shopping for a certified used suv.

My dude Byron hope you see this bro. In my heart forever. Chill, quick, personable, intelligent, honest. Hopfully your bonus scales off comments. Byron was awsome 10 out of 10 Salesman finance managers process should be shortened. Honda fulfillment speed 0 of 10. Cmon... Again Byron... raise..raise...raise get more commissions then any other. Okay fine atleast someone give that man a high five.

My dude Byron hope you see this bro. In my heart forever. Chill, quick, personable, intelligent, honest. Hopfully your bonus scales off comments. Byron was awsome 10 out of 10 Salesman finance managers process should be shortened. Honda fulfillment speed 0 of 10. Cmon... Again Byron... raise..raise...raise get more commissions then any other. Okay fine atleast someone give that man a high five.

During my last visit with the dealership I found my experience to be unsatisfactory. It was a six time I?ve had my vehicle in and the sales person only wanted to sell me a new van claiming that I may have received a lemon. The service department was at times difficult to communicate with. In the end what I brought my van in for was what they claimed normal quirks of the van and when leaving I told the service department I feel dumb for having brought my van in at all since the issues were deemed normal. Their responce was...?um yea?. I do not feel like I will be returning to this dealership in the future.

We purchased our 2019 Honda CRT at AutoNation Honda in Spokane Valley through the Costco car purchase plan. The entire transaction resulted in a fair price and smooth experience.

I always get 1st class service when I bring my car in to be serviced.

Quick and efficient and the first time I have not been lectured on filling out a survey and rating them all superior. Thanks

The sales manager worked very hard to buy my Ford Fusion but was unable to due to Ford's rules about selling a leased Ford. I ended up with 2 cars although Ford went to the ninth inning with me. I very much appreciate the effort put in by the Sales Manager (Ken Vanhorn) and very much enjoy owning a Honda CR-V.

Service Department: After putting on my snow tires (on wheels, stored at their location, with decorative hub cap inserts) the next day my Tire Pressure Monitoring System light came on. It should have been re-calibrated as part of the service as per the Owner's Manual. Within two days one of the decorative hub cap inserts came off (where I don't know) with no particularly hard driving and I have to replace it now. I wasn't offered a free Multi-Point Inspection and should have been. I wasn't asked to set up my next service appointment and should have been. I bought my Accord here and have been a service customer for 5 years.

Anthony in service was very helpful and friendly! **

Took a little long for just an oil change and filters. 90 minutes.

Stopped by Auto Nation Honda just to look at CRVs, test drove one, liked the way it handled , and sales person Jake was very informative about the car and all the features. Came back two days later and purchased the vehicle. Very pleased with the car and I would recommend Auto Nation Honda if you're looking for a new or used vehicle.

Very good experience the people there were very friendly and helpful was looking at a Honda and switched to dodge and the salesman was very good with it

Mona was very helpful and not pushy. She also went above and beyond by working out special arrangements for me to pick up the car. I was also impressed with financial officer — very efficient and no pressure. One of the best car buying experiences I have had in years....

The service part was great but not when they parked my car in the entry way into the service department after it was done and dropped the garage door on the back window. The door didn't do seem to break anything but caused some deep scratches in the window. They were apologetic and didn't charge for the service and are going to try and buff out the scratches or replace the window. The thing is they shouldn't have been careless enough to part a car in a garage door opening. Pretty scary to walk out to see the door coming down on your car and a dude running over and trying to lift the door off after it had hit the window.

Bought a new CRV Sunday 10-1-2019. Excellent deal! Only complaint is when car was delivered poor wash job. Door panels and engine were full of dirt and dust. Maybe it has been thru a dust storm, but a new car should be delivered clean. Had to clean the dust myself, and go to the car wash to clean it up.

I could not be happier with AutoNation Honda. Everyone I dealt with was very professional. With Josh’s assistance, I found the exact car I was looking for. It was a very positive experience and one I have been looking forward to for a long time. I recommend this dealership 100%.

Good service! Knowledgeable, & courteous.

Service Team is professional and informative on what service is being taken care of and recommendations of service.

I just had service on my CRV, and was in and out within an hour. That's an oil change, tire rotation, fluid checks, battery check, and I'm not sure what else, but my car is now ready for Winter. Oh, and a car wash thrown in as well. Drew was wonderful, and the whole experience was great!

We had a great experience with Jeremy and Auto Nation when buying a CR-V. Thank you Jeremy for your help and diligence. Dan

Joshua helped us find our Honda Civic sport and the whole experience was amazing he let us take our time and also made sure we got the best deal.

I had a really good experience going thru Auto Nation with purchasing my car. Sam, the salesman, did a fantastic job throughout the whole process. He kept in touch till i was ready to come in and was not over the top or too pushy. Which was a deal breaker with me and other salesman at other dealerships. He also made sure to show me every feature on the car and made sure everything was working like it should. Overall, he and Chance, the finance guy, did a great job with explaining everything to me and answering any questions i had and still have.

I did my research on the car before going to the dealership. Edmunds had it priced at 36 without ?certified? status. I told this to the salesperson who promptly told me that they DO NOT negotiate prices. I settled for the price they gave, which was too much. Even at 36 on Edmunds, I priced the car as LOADED, which, I found out later, it wasn?t. I like my car. They gave me a good rate on the loan (because I have awesome credit). Would I buy another car from them. Probably not. I need to be able to talk to the sales people and have a reasonable conversation. They overpriced the car b/c it was beautiful and desirable . Good for them. They made their money. That?s what they primarily care about.

Very friendly and informative. It was a great team with which to work.

Our sales person was Jake. He was not only helpful, but very informative about the car I chose. It is nice to deal with such a friendly & informed sales person!!

Unparalleled professionalism! Easy Happy Fun What more could you want?

Samer was very patient with me even though I was indecisive and took up most of his day. The environment was low pressure, no one was urging me to buy or rushing me. Overall an excellent place for all your car buying needs!

service time and friendly oil change fuel system service wipers and washed car no extra charge

Had the passenger air bag replaced due to a recall. The facility was clean and the staff was friendly and professional. Performed a complimentary inspection and washed my car. More than I expected since we didn't purchase the car from them.

David in the service department was amazing! I went in for an oil change and point inspection. Dave explained everything and made sure the care was taken care of. I started asking David about seat covers for my car. By the time the vehicle was done, he already had names of companies to speak with about the covers. He said once I inquired from the company, he could order them for me and quote me for the install. Now that was great service!

I enjoyed the purchasing process for the first time ever. It was hassle free.

Samer was very helpful in explanning all of the new features in our new car, and was able to full answer any of our questions.

The service department is very accommodating, courteous and timely. I would recommend them to service your Honda.

friendly sales people. no pressure. pleasent. to do business with fair trade in price.

Having to replace all 4 tires was a shock because I was expecting only 1. But they explained with an all wheel drive the tread needs to stay with margins. I found a less expensive quote and they matched it plus gave me a loaner car to get on with my day.

The crew at Honda are the best! Professional, personable, and knowledgeable. My questions were anticipated and answered completely. I feel I was treated fairly and respectfully. Sam, Chance, Jeremy make a perfect team. I love my car in part because of your service manner. Thank you!

The whole buying experience was great for my 2009 Honda CRV. The price was very reasonable, and the sales person went over the 125 point inspection of the car. We went for a 25 mile test drive of the car, going through all kinds of driving conditions. So far the car runs great and all problems on the 125 point inspection were fixed properly. Front windshield had some problems that were repaired before we drove the car home. Extremely satisfied with the customer service at Autonation Honda Spokane Valley.

All done well and on time and clean. Service was fine.

We went to AutoNation Honda in Spokane Valley looking for a Pilot. We made an appointment to test-drive a car and Josh did an excellent job answering questions and giving us information we needed in relation to pricing and financing. There was absolutely no pressure and no “hard sell” tactics. We recommend AutoNation Honda in Spokane Valley.

Very helpful with giving me quotes for my tire s .

I was there for far too long waiting to get in to the finance person--a Cory Moore. That went ok but when he offered the optional vehicle protection plan (very expensive) I questioned that--finally decided to get the least expensive on for almost $4000. By that time I was exhausted. I decided I did not need this plan, and two working days later, I called him to tell him I wanted to cancel the plan, and left a message for him to please call me and left my phone number. Did not hear from him so I called again 2 days later--he still did not call. Then a manager got involved, and said he would get in touch with Cory. Again nothing happened.. So I had to drive there to see Cory Moore-a 3 hour roundtrip drive)- to see him in person to sign a single piece of paper to cancel the protection plan. This all took 2 weeks of complete nonsense on Auto Nations part.

I just had my CR-V serviced at AutoNation Honda in Spokane Valley. They are always so efficient and friendly. Drew was my service guy. He is very pleasant and very helpful. He gets my car in and out on time with no unexpected “surprises”. When I bought my CR-V there they were amazing!! I highly recommend AutoNation for all your needs! They have ALWAYS done a fantastic job for me!!

Fantastic overall customer experience, with professional approach in dealing with customers.

Drew was very cordial , informative , and responsive in taking care of my Honda Odessey?s service needs. I?m very satisfied, knowing I can rely on him and other service reps there to be fair and honest. Thanks guys!

Our experience purchasing a new Honda Pilot was flawless from the first phone call to driving the car home the next day. The price was right; the sales people were very knowledgeable; John Richey & RC were very professional & customer oriented. Everyone in the dealership was friendly & pleasant. We are looking forward to enjoying our new car for years to come. JK/MK

Excellent communication all the way. Smoothest car buying I have ever had. I came home with the car I wanted, at the price I wanted to spend. No pressure, no big hassles, just pleasant knowledgeable answers to my questions.

It was a very excellent hassle free buying was treated properly and well taken care of would definitely recommend to family and friends

I found all of the sales reps. to be pleasant and knowledgeable about the cars and financing that was available. I did not feel at all pressured or overwhelmed about the experience.

I had a relatively pleasant buying experience. The sales staff was very attentive and friendly.

Salesman was very helpful in showing how every thing works.

The staff is courteous, friendly and professional. Service was done in a timely manner.

They lie, cheat and try to change your contract after the purchase to net them more money. Stay as far away from this place as possible. Go downtown or to Idaho.

If you want to buy a car they are fine. Bring your own financing. Our sales guy was great,. The sales manager was ok but very dis interested. The financing guy was horrible. He was nice and happy and helpful. until we got to the add-ons. I declined them. then he turned into a toddler and starting throwing a fit. Coupled with the fact his office reeeked of some over powering esssential oils we just wanted out of there. Fast forward a week and we find out that he never submitted any financing paperwork correctly and the bank denied us because they were missing paperwork. We had to do all that ourselves. I will be going back in and asking for all the fees they charged us back.

Very good experience, people were courteous and very helpful

Sam in Sales and the GM Steve were easy to work with, and they did a great job in the follow-up. They went to great length to get me into my new car with my unique needs on paperwork. Thank you for helping me get a sporty, smart looking Honda Accord 2.0 Touring! So excited!

Great customer relation. Very attentive and helpful.

Ken was very professional and warm to my needs and the car I wanted.

Even though there is construction they are always making sure the customers feel comfortable

Accurate estimate, done quickly and courteously

Pleasant salesman and facility, clean showroom and restroom.

Nick Dunlap was an awesome guy to work with! very personable and attractive in all ways! he rocks! he needs a promotion! cause he is very good!

I was there to have free repairs due to recalls. The employee who worked with me was very courteous and they even washed my car!

Very friendly. Easy to work with. Best experience I’ve ever had at a car dealership.

Friendly people and excellent service. Would recommend to all my Honda friends.

The sales man David was incredibly knowledgeable and so helpful!

Great experience. Fast service and very accommodating for what I was looking for.

Fit me in without appointment for a dead battery. Still under warranty and replaced my battery and washed my car. They explained to me that you need to drive your car every couple days to keep the battery charged ( not just start it). The weather has been horrible so I don?t drive my car everyday. I had not driven it for 3 weeks. This is the second time this winter my battery went dead. Killed my battery. This is something that should be explained when you purchase a brand new car.

They are prompt, helpful and do a good job.

We had a great experience with our salesman Josh and everyone involved in the process. It was stress free and didn't take an exorbitant amount of time to close the deal. We are very happy with the car and the service thus far.

Great customer service and quality work.

Very good experience, very helpful automotive service personal. The individual that helped us was very easy to understand in his explanations of what was taking place during the time our Honda CR-V was being worked on.

I'm new to Spokane. I first went to the other Honda dealer in town for a tire pressure light indicator, and was treated horribly, made an appointment, came in, waited 1 1/2 hours, then discovered they hadn't even taken my car in to start service, and didn't plan to anytime soon! So I left, went to AutoNation Honda the next day, and got great, courteous service.... When my oil change indicator came on 2 days ago, I called, got an appointment for yesterday, the car was serviced immediately, and they also checked all the fluid in all other parts: brakes, steering, transmission, etc, and made recommendations. Both Drew and Tyler in Service were great! My only complaints: the oil change price is high. Northwest Honda in Bellingham ran regular sales of $39.95 for oil changes (I assumed that was a Honda corporate promotion, maybe not). Also, the newspapers in the waiting room were all from Dec and Jan! But these won't keep me from getting service here, I was very happy with both Service Department encounters.

I have to say, I bought the oil change package with my brand new Honda Civic back in 2015, but as little as I drive, I use them very sparingly; found out recently they were going to expire (not sure why since I paid for them). David at Service Department was kind enough to let me know when I came in this weekend that I really did not need an oil change, and would honor my purchase. Thank you David!

David greeted me as I arrived and explained several maintenance options for my Honda. He answered my questions thoroughly. Very professional!

Great service on our CR-V. David, the advisor explained what needed to be done, gave me a price estimate that was almost the same to the penny as the final bill and called me twice with updates during the repairs. Definitely makes having my car serviced a good experience

Everyone at Honda were so kind and considerate, thank you.

Sam was very professional and knowledgeable, answering all my questions about the Honda Pilot I purchased from our initial phone contact throughout the purchasing process..

Very comfortable and stress free Not under any presssure. We’re very thorough in all explanations both mechanical Ana financial Would deal with them in the future.

DON’T buy from AutoNation Honda!! They are LAIRS AND CHEATS! Stay clear of salesperson Joshua Vrieling and General Manager Steve St. Germane. We went to purchase a Diesel car (for our 18 year old daughter) that they over and over again stated that it was a diesel car however after putting diesel in the “diesel “ car they sold us we found out it is NOT a diesel. We called Joshua and he apologized said he told us wrong and that he swore that is what his paperwork said and he would make it right when Steve got back into the office. However, Steve states it’s not his problem and they refuse to help correct there error. Now Joshua is playing dumb and refusing to take our calls. THIS IS NOT A COMPANY ANYONE WANTS TO DEAL WITH, THEY WILL SCREW YOU.

Autonation of Spokane Valley met all my needs and has continued to provide excellent service. Thank you Sam!

The customer service was great, however I will never go back.... My oil change cost $90. Nothing else was added on.... That's just for an oil change!. Coeur d'Alene Honda charges me 35. So no I wouldn't recommend them to anyone.

Took my car in for a oil change and asked why my starter was not working properly. I needed a new starter. The serviceman noticed I still had a valid warranty, so that saved me over $600. Much appreciated.

The people at Auto Nation Honda were great! My experience in buying a new car was not as overwhelming as I thought it might be. They were willing to work with me and together we were able to come up with a deal that we were both happy with.

Thank you for not having wait too long or having me come back because of the timing issue. The ca you loaned me worked until I had my van back.

Drew is very professional and explains everything well that I can understand

Everyone was very curtious and professional. Got me on time and out within an hour.

I recently had our 2014 Honda CRV serviced. I made an appointment on line which was easy. I arrived just before our appointment, and the customer service consultant had my paperwork ready. He kept me up to date during the morning on issues they found during the inspection. I was pleased with his customer service, and loved the clean car post service!

I had my windows fixed! AutoNation Honda provide car service, so I could wait at home. They aim to please!

I had found several vehicles that I was interested in and stopped at Auto Nation Honda on Sprague in Spokane. The people came out to greet us, showed us the vehicle that I was interested in, gave us the keys, how to's, and we headed out for a test drive. We went for several miles to try it on the freeway and streets. Went back to their office, signed the paperwork, the car was washed and the fuel tank was filled on we were on our way home to Central Washington.

AutoNation Honda’s service advisor did an excellent job of explaining what was going to happen and kept me informed throughout the whole process. The repair was completed in a timely manner and was well done.

Auto Nation was great to work with - no pressure sales or up-selling. Sales person, Samer Nemri, was fantastic. Sam was very knowledgeable about the car, its features, and potential options and/or accessories. Overall experience was enjoyable, which is a pleasant change from past experiences with other dealerships.

Brian F at AutoNation in Spokane Valley made buying a car easy and not stressful. He was extremely knowledgeable about Honda and the specific model we were interested in. He introduced us to the Honda service team and even stayed late with us so we could finish paperwork. At the end of the day, he waved us off the lot with a smile.

Great dealership. I have bought two cars with them and they are pleasure to deal with.

Great experience and customer service. We went to four dealerships and decided to purchase our 2018 Honda CR-V LX at AutoNation. John and Eric were great and easy to work with.

Only concern I have is that last time I was in, I was told that the power steering fluid needed to be redone.. This time it wasnt a concern. Don't know what to believe.

Nick was a great sales person. His manager was also very helpful and accommodating to our needs.

Great experience. Gave us fair market for our trade in and treated us kindly. No salesman gimmicks. Quick closing and wonderful service. Sam even came in on his day off to work with us and close the sale.

Eric,Kody and Josh were the best! They helped us every step of way and were very helpful and attentive to our needs. We have sent family and friends to Auto Nation Honda Spokane Valley and will continue to do so. We highly recommend them to everyone!!

The service was great today. Now I am just typing because I need 50 characters. Surveys you need to change your requirements.

Good service and friendly service personnel. I've been coming here for 13 years, bought 3 vehicles from them.

Improve communications between departments, return customer calls after the sale. A happy customer tells 4 people and unhappy one tells 10.

My experiment was amazing did not try force me to buy a car really fast they gave me so much option to look at cars to decide what would work for my family!!! I can’t wait to pay off my car I bought and come back and buy another car from them!!!!!!

Typical oil change scheduled service and appointment with acquisition manager to discuss and offer to purchase my 2015 Pilot.

The young service clerk should have looked up my last name to check and see if I had a service plan that covered the cost of my 2018 Honda Ridgeline's first oil change. When presented with the copy of services I asked him to check and it was verified on the computer that I would not have to pay.

Customer Service was professional and courteous. All work and prices were discussed, clarified, and agreed on before car entered shop. A discount was offered! :) No extra waiting due to parts / supplies unavailable. We were given a loaner vehicle to use while car was being serviced. Car was ready in less time than predicted. Car had been washed before returning it to us. GREAT experience.

Very good and professional. I brought my car for an oil change and service. Everyone was very pleasant and helpful.

We purchased a 2018 CR-V Touring from AutoNation Honda in Spokane Valley on 7-22-18. Our experience was as smooth as it could be. Our salesman, Nick, guided us through the process until we agreed on a vehicle. The price was right and the trade-in value of our previous vehicle was excellent. Thank you for all you did for us.

Everyone in the service department is very friendly and professional and they take care of all my car needs. Tyler Torrero is my regular consultant and he has been great to work with, making sure everything is covered and not pushing unneeded services.

They do fantastic work and everyone there is professional yet incredibly nice.

Very happy with service.professional staff and facilities.

They treated me so well! Friendly and professional. Did excellent work and even washed my car! Six stars!!

I've now purchased two new Hondas from this establishment. I appreciate that they take me seriously and I feel they work to get me the best deal possible. Justin, you're the best! Thank you for getting me into my latest purchase.

Purchased a 2018 pilot elite. Price was competitive, sales team was professional and the transaction went very smoothly. Nick, Eric and Dustin all stayed on top of our transaction. We would Recommend AutoNation again. It was also convenient to be able to compare the Highlander and the Pilot side by side since they’re all in the AutoNation family. Edward and Lucy

Car was towed in and they did a computer update.

Excellent service and quick.

Great service and great people. I would recommend to all.