DON’T buy from AutoNation Honda!! They are LAIRS AND CHEATS! Stay clear of salesperson Joshua Vrieling and General Manager Steve St. Germane. We went to purchase a Diesel car (for our 18 year old daughter) that they over and over again stated that it was a diesel car however after putting diesel in the “diesel “ car they sold us we found out it is NOT a diesel. We called Joshua and he apologized said he told us wrong and that he swore that is what his paperwork said and he would make it right when Steve got back into the office. However, Steve states it’s not his problem and they refuse to help correct there error. Now Joshua is playing dumb and refusing to take our calls. THIS IS NOT A COMPANY ANYONE WANTS TO DEAL WITH, THEY WILL SCREW YOU.

These guys will not make things right. they sold my niece a diesel car that was not a diesel as they represented while selling the vehicle. when the salesman Joshua veiling tells a 18 year to pick up the green handle at the pump to fill car because its diesel. wont make it right and took advantage of a 18 year old girl and her family . shame on you autonation

Getting my oil hanged was a no-hastle experience, as usual.

I recently started leasing a 2018 Honda CR-V from these guys. I was upside down in my car with payments and I needed to get out from underneath it.. between Ken and Nick, they made it happen. They worked their tail-ends off for me. I was able to get into a better/ safer and much nicer car then I had. I definitely will be a long lived costumer. Wonderful people to work with!

Fun

I was met immediately, walked to and from the temporary waiting room, and the work was done quickly. I love getting my car washed after the work is done, too, as living on a gravel road it is very difficult to keep it clean in inclement weather.

Excellent customer service! Service adviser David Winkler went out of the way to schedule me in and address a loose fuel cap on my 2000 Accord, provided multipoint inspection, and there was no charge for this service. Just courtesy of AutoNation Honda Spokane Valley. Thank you! GT

Autonation of Spokane Valley met all my needs and has continued to provide excellent service. Thank you Sam!

This was the best car buying experience of my life. I'm 50 and have bought a lot of cars. No pressure, very professional, very knowledgable. John Richey is your guy if you want to buy a new or used car.

The customer service was great, however I will never go back.... My oil change cost $90. Nothing else was added on.... That's just for an oil change!. Coeur d'Alene Honda charges me 35. So no I wouldn't recommend them to anyone.

Did what they were supposed to do and very helpful. Also answered any questions I had.

Had an initial oil change performed for my second car. Outstanding results. The car was serviced, cleaned and ready to go in a little over one hour. I was very impressed with the Auto Nation Service crew. I have two cars from the Auto Nation Spokane Valley dealership, and I have them both serviced here. The results are always excellent.

Took my car in for a oil change and asked why my starter was not working properly. I needed a new starter. The serviceman noticed I still had a valid warranty, so that saved me over $600. Much appreciated.

The people at Auto Nation Honda were great! My experience in buying a new car was not as overwhelming as I thought it might be. They were willing to work with me and together we were able to come up with a deal that we were both happy with.

Quick appointment...thorough diagnostic... Professionalism...extra auto care...fast service

Great service and explanation of work done/needed.

Sales people were very helpful.

I own a 2015 Honda Odyssey and when it was just over 60,000 miles one of the oil rings malfunctioned causing it to need some pretty major work done. The guys in the service department went above and beyond to make sure I was taken care of during the time they had it in the shop. This happened during fire season at the end of August and consequently there were not any 8 passenger rentals available in our area due to the firefighters using them to carpool to job sites. They pulled a brand new Odyssey off of their sales lot for me to drive the week that my van was with them. In the past I have not been a fan of dealership service departments but AutoNation Honda in Spokane Valley has my business!

Our salesman Kody was excellent!!! Made the whole car buying experience very easy. Kody took the time to thoroughly go through all the features, and answered all our questions for us. Don't let the construction scare you, Autonation Honda was excellent!!

Nick Dunlap, Eric and Derreck took good care of my Wife and I. They had the exact special optioned car we were looking for. None like it were available in our local area. They helped us do the deal over the phone and put the car on hold for us even though we could not come to Spokane Valley for 2 weeks. We flew in from Boise, ID. last Saturday to complete the purchase and pick up a beautiful 2018 Honda Civic Coupe. What a fun day and great experiance at AutoNation Honda.

Thank you for not having wait too long or having me come back because of the timing issue. The ca you loaned me worked until I had my van back.

Bought a used 2010 Honda CRV from them for 13k. I will NEVER go back. The CR-V has had bad rings in it since the day I purchased it and when I talked to to a salesperson about it he grinned and said "that's what you get when you buy a used car" I am quite certain they knew about the problem with the vehicle before selling it to us. Now I am stuck making payments on a car that needs thousands in repairs. DO NOT BUY A CAR FROM THIS DEALERSHIP!!!!!!!!!!!!! They sell junk!!!!

They were wonderful when purchasing my Caddie SRX then when the check engine light went on ...took them a week for appt to tell me they can't help me and to take it to Autonation Chevy. It's been FOURTEEN DAYS they "tore it down" yesterday...now I'm still waiting for the ok for the warranty which expires Nov 1st. I've missed the beautiful fall foliage. I'm an artist. It really sucks being female and trying to get respect and a vehicle fixed properly and timely. No one at Auto Honda has my back because the man who sold me the SRX quit or was fired.

Drew is very professional and explains everything well that I can understand

Everyone was very curtious and professional. Got me on time and out within an hour.

Very nice and fast service...we tell everyone about them, they are super!

Nick did a great job and finding my needs and tailoring a car exactly how I wanted. He is also very quick to reply when communicating. 10/10

I was needing to speak with the finance person, I had to leave after waiting almost 20 minutes.

I recently had our 2014 Honda CRV serviced. I made an appointment on line which was easy. I arrived just before our appointment, and the customer service consultant had my paperwork ready. He kept me up to date during the morning on issues they found during the inspection. I was pleased with his customer service, and loved the clean car post service!

Nick did a great job and finding my needs and tailoring a car exactly how I wanted. He is also very quick to reply when communicating. 10/10

If I hadn’t already paid for oil changes, I would not go back. Took my 2017 CRV in for an oil change. After 1 1/2 hours I called and they just were getting done. When I arrived they informed me that my vehicle had not been washed and if I could wait. I waited an additional 20 minutes and the car was still wet, but I went on my way... Once it dried it looked terrible and had dirt smeared all over the sides of the car. They also informed me that I needed an air filter and cabin filter change....There is no way they even looked at these, as I had replaced them about 4 months earlier. Not impressed with this service department.

Gave us a great deal on my son's Honda accord coupe, the salesman was nice and attentive to us and our questions about the car.

I had my windows fixed! AutoNation Honda provide car service, so I could wait at home. They aim to please!

I had found several vehicles that I was interested in and stopped at Auto Nation Honda on Sprague in Spokane. The people came out to greet us, showed us the vehicle that I was interested in, gave us the keys, how to's, and we headed out for a test drive. We went for several miles to try it on the freeway and streets. Went back to their office, signed the paperwork, the car was washed and the fuel tank was filled on we were on our way home to Central Washington.

Tyler was great. Outstanding quick service. Fun sitting in the sales dept. lounge with a donut. Looking forward to the remodeled building.

Auto Nation is a great place to buy a car. We have been treated VERY well through the years. We always get a good deal. Our salesman, Sam, works hard to get the best price for us. We have purchased several cars from Auto Nation, most through Sam. I highly recommend this company. The service department if great to work with, too.

Great experience and the Honda Pilot Touring is AMAZING!

Excellent service.

My wife and I had a great experience. I feel we got a fare price on the car we bought and our trade in, no hassle experience. Ask for John Richey nice guy very helpful, along with the rest of the sales and finance staff. Thank you.

AutoNation Honda’s service advisor did an excellent job of explaining what was going to happen and kept me informed throughout the whole process. The repair was completed in a timely manner and was well done.

Only Posting this review after giving ample time to be helped and answered. Super disappointed in the finance department. I bought a car a year ago from them and it was awesome. 4 months ago I traded my car in at another lot. I needed to cancel my gap insurance. After getting the run around showing up several times with no one able to help me, Michelle has been an absolute nightmare and down right rude refusing to help with this process( her job). I've left messages after messages. Managers have promised to get to the bottom of the issue but never call me back. Emails have been ignored over and over again. I had such a good experience buying my car that I am in shock at how badly I've been treated. Will never refer or go back to this place.

Great experience!

Great buying experience from beginning to end. Top notch staff. And yes, we like CR-V's.

Auto Nation was great to work with - no pressure sales or up-selling. Sales person, Samer Nemri, was fantastic. Sam was very knowledgeable about the car, its features, and potential options and/or accessories. Overall experience was enjoyable, which is a pleasant change from past experiences with other dealerships.

Auto Nation was great to work with - no pressure sales or up-selling. Sales person, Samer Nemri, was fantastic. Sam was very knowledgeable about the car, its features, and potential options and/or accessories. Overall experience was enjoyable, which is a pleasant change from past experiences with other dealerships.

Brian made buying a car easy and not stressful. He knew all the features of the CR-V model we were looking at, was very knowledgeable about the car, and was friendly and respectful. He also introduced us to the service team at Honda. He took the extra time and stayed late with us while we finished the paperwork. I would definitely recommend buying a car from Brian F at AutoNation.

Scheduled a service online and was quoted a price, showed up for my appt and they told me the price was more than double the online quote! "Sorry our website doesn't really work or they're changing it..." ??? I had my printed quote in hand. Will use Larry H. Miller for dealership work.

Brian F at AutoNation in Spokane Valley made buying a car easy and not stressful. He was extremely knowledgeable about Honda and the specific model we were interested in. He introduced us to the Honda service team and even stayed late with us so we could finish paperwork. At the end of the day, he waved us off the lot with a smile.

Got CRV Ex AWD from AutoNation... Overall a great experience. No push sales, no false commitment, no long price discussion. Vehicle delivery was fast and smooth. Samer Nemri was very help to find me the right car. Even got a complete demo on car’s features and service tips. Thanks!!!

Great dealership and have bought two cars there now.

Great dealership. I have bought two cars with them and they are pleasure to deal with.

We went to four dealerships in the Spokane area and decided to purchase a 2018 Honda CR-V LX from AutoNation. John and Eric were right up front and easy to deal with. They gave us the best price and the transaction went easy, taking only about an hour of our time. I would highly recommend AutoNation to purchase a Honda.

Great experience and customer service. We went to four dealerships and decided to purchase our 2018 Honda CR-V LX at AutoNation. John and Eric were great and easy to work with.

Typical dealership

Only concern I have is that last time I was in, I was told that the power steering fluid needed to be redone.. This time it wasnt a concern. Don't know what to believe.

The service we received at AutoNation Honda Spokane Valley was excellent.

The sales staff was phenomenal! Nick was very clear about what we were getting, the costs, etc. They worked with us to get a good deal. Thank you for the honesty, staying well past closing, and even taking the time and energy to wash the car yourself to ensure we got the treatment you provide, Nick.

They were very friendly and explained everything about the problem with my car and fixed it right away!

We got an amazing deal, the sales process was seamless and our salesman Richard (from Acura) was exceptional! The only downer was the financial woman who in so many words told us that not taking their warranty offer was a bad decision and mistake. I don’t feel I should be reprimanded by an employee just because she couldn’t pull the wool over our eyes. I am the customer and I am always right.

Great experience. Gave us fair market for our trade in and treated us kindly. No salesman gimmicks. Quick closing and wonderful service. Sam even came in on his day off to work with us and close the sale.

THESE GUYS ARE GREAT! From the GM Russ to the Used Car Manager Eric all the way down to the Salesmen and lot porters, these guys do great work! I was a bit concerned when I pulled onto the lot because they are renovating the building and are working all of their deals out of a manufactured trailer in the middle of the lot. Now, the only trailer I've ever been in was my aunt Susan's and it smelled like stale cat vomit, so you can understand my skepticism at working a car deal in this office. When the door swung open I was able to breathe a sigh of relief as there were no cats anywhere and it smelt magnificent. My salesman Josh walked me to a table and we discussed the deal. I was able to sign for a great deal thanks to the manager Eric who helped work the deal from what appeared to be a ergonomically pleasing white chair, riding into my life like a bearded knight on his trusty white steed. My incredible salesman, Josh, was able to pair my wife's phone with the cars Bluetooth (thankfully taking the bullet for me on that one) and had the car washed, dried and 'prettied' up for us. He even found a way to entertain my 5 year old hillbilly child while we signed papers. If you can buy a car from this place do it! And do it SOON! They hit the payment I needed and they did it quickly. Car shopping can be a terrible process but AutoNation Honda and Acura make it magical.

We had a no hassles no bull experience with Honda Autonation. I was thoroughly impressed with the honest we received from Jacob. Thank you guys for all your help and knowledge, esp you Jacob.

I like to give credit where it is due. Justin Daniel was very helpful to me when I was searching for a vehicle. He came out to Diamond Lake and picked me up for shuttle to Spokane to assist with a loan related name change on my drivers license twice and helped me to lock in my price range over a period of probably two months. He was exceptionally polite and patient with my questions. Overall for a salesperson he was very helpful and willing to help me meet the male loan officers demands. Which were hefty as the loan officer did take a moment to yell at me that I needed to figure it out right now to be financed. Unfortunately, some of the items that have been noted with my vehicle scream that your service department let you down here. I was concerned with my vehicle not having a washer cap on the washer fluid, the brake light not going off , and the hard right pull the brakes gave when attempting to stop. Which lets say it together ARE SAFETY ISSUES! I mentioned this to the loan company and the Honda loan officer texted me a response to which I replied, detailing the issues and the fact that a 250 mile warranty barely gets people home around here and never heard back from them. I was directed to hit a pull and save for the washer cap, and the service department did not take a second look at the brakes. For the week or so the car sat out front I thought they would at least attempt it, but no. I was told again to hit the pull and save and that it was just the cold setting the light off. I have now replaced the brakes and tires to the tune of almost $1100.00 this last week. My mechanics noted the brakes were way under spec and they were not even close to equal explaining why my car has been pulling hard to the right. Now that I have invested my money in the vehicle and made in total 6 payments above the asked amount I find that in the same week my water pump is out on my Suzuki. A Suzuki the service department said they had found to be mechanically sound just six months ago. The service repair cost is now half of the vehicles worth at approximately 2200 in labor. Usually I would say that is my issue to cover but unfortunately the hens came home to roost on this one. We just found the washer fluid cap in the engine compartment, I thought usually you have to at least look at the vehicle when you service it. My partner may not be ASE certified but he sure found that washer cap which noted that your boys didn't even look. If your company would have actually serviced this vehicle, the window washer cap would have been replaced so fast, and we wouldn't have had brakes below spec and uneven brakes below spec would have been caught and this water pump issue would have been noted. I think in total a few trips to pick me up does not justify how lacking the service department was. I also would like to note here that if perhaps you had answered the phone today my review wouldn't be public. I called three times. In fact you guys hung up on me once. so you can bet I am not just a frustrated single mom without a vehicle I will still be paying on but not driving- 6 months out the door! I am a dissatisfied customer. In a call to the loan people they would love to help but can only offer 2 months of deffered payments to help me get a little closer to the repair cost of one month without a vehicle and 2200.00 in labor as the water pump takes approximately 16-20 hours to replace. Thank you Autonation Honda for not being particularly helpful in making sure you are selling vehicles that do not need major repairs that cost more than half the vehicle cost within 6 months of buying. Attempting to sell warranties wont cover issues like not running vehicles through service inspections. I am very aware of how long it takes to grab a set of keys for a test drive. it doesn't take 20 minutes. It takes 20 minutes to scab up a vehicle maintenance check so you can sell it without having to fix it. if you would like to assist in remedying this situation please let me know otherwise enjoy the day. Thank you for your time. Naomi

This is a great dealership. Service is quick, efficient and thorough. We leave in two weeks for a trip across the country. Our Pilot is in great shape for the trip. Thaks, Drew and the mechanics who worked on the Pilot.

My car broke down across the street from this place and they let me interupt their work to use their phone. These are good people. Buy cars from them

Improve communications between departments, return customer calls after the sale. A happy customer tells 4 people and unhappy one tells 10.

Friendly and honest.

Great people, great service, pleasure to deal with them

Easy to work with, great salespeople.

My experiment was amazing did not try force me to buy a car really fast they gave me so much option to look at cars to decide what would work for my family!!! I can’t wait to pay off my car I bought and come back and buy another car from them!!!!!!

Canceled a gap insurance policy in January and was told I would see a return check in 4-6 weeks. It’s now August and after talking to the finance person as well as the general manager Russ, going on 32 weeks later have still seen no return check. Have done this multiple times with other dealers and never have waited longer than the 4-6 weeks. Would never use this dealer again because of this issue.

I purchased a 2018 Honda CR-V from them. Over $1,000 better than the price that I could get in the Tacoma/Seattle area. I flew there for $70. They picked me up at the airport. They lived up to their promises, and I drove the CR-V home that day. No drama - Honda Autonation of Spokane lived up to their promises, and I appreciated it.

Even though the dealership is being remodel the staff and service department are still open and doing a great job.

Service center workers are very kind and professional. They are straightforward about how urgent the work is that they suggest you have done and don't try to push you to have work performed that isn't totally critical to have done immediately. I have also done price comparisons and they don't charge much more for service then I found estimated by other places (at least for the jobs I had done, that could easily be different in other cases). Going here to have your service done just makes the whole experience pleasant. At least it has been for me.

We purchased a 2018 CR-V Touring from AutoNation Honda in Spokane Valley on 7-22-18. Our experience was as smooth as it could be. Our salesman, Nick, guided us through the process until we agreed on a vehicle. The price was right and the trade-in value of our previous vehicle was excellent. Thank you for all you did for us.

I bought a Toyota Rav4 from them. I wrote a check and was told by Michelle as soon as it could go through they would over night my paperwork. I called many times trying to find out where my paperwork was so I could license the rig. Was told again by Eric it would be sent. After many phones calls and leaving messages.No one returned any phone calls.I finally got a nice lady named Susie to listen and help me talk to someone to get paperwork to license the rig after 7 days. I was on vacation and had to cancel my plans because I couldn't get the paperwork to license the rig. No one cared that my vacation was ruined.I will never buy from them again or send anyone to them.

I love the AutoNation Honda Spokane Valley service Center. Everyone there is very friendly and professional and they take care of all my car needs. Tyler Torrero is my regular contact and he does a wonderful job.

Good prices. Great salesman in Nick the internet manager

They do fantastic work and everyone there is professional yet incredibly nice.

The Honda dealership section of the Auto Nation series of buildings is not where google maps takes you. It is southwest down Sprague ave by a few blocks.

It feels odd giving five stars to a car dealership since I generally hate car shopping, but this establishment deserves it. They have one my business not once, but twice! Both times I have come in, made an offer, and been taken seriously, and found the deal I was after. Justin is great to work with and I appreciate all you did to make this happen!

I've now purchased two new Hondas from this establishment. I appreciate that they take me seriously and I feel they work to get me the best deal possible. Justin, you're the best! Thank you for getting me into my latest purchase.

Purchased a 2018 pilot elite. Price was competitive, sales team was professional and the transaction went very smoothly. Nick, Eric and Dustin all stayed on top of our transaction. We would Recommend AutoNation again. It was also convenient to be able to compare the Highlander and the Pilot side by side since they’re all in the AutoNation family. Edward and Lucy

Absolutely love my new Honda Civic! The people at Auto Nation we're very helpful, friendly, and patient. They made sure we got everything we were looking for at a great price!

We have now purchased 2 cars from AutoNation and both experiences were great! Car salesmen usually have a terrible reputation for being pushy, but the individuals we've worked with at AutoNation have all been very accommodating and have actually listened to what we have to say. I have already recommended them to friends and will definitely continue to do so.

Car was towed in and they did a computer update.

One of the worst dealers me and my wife went to the sales rep Sam did not listen to anything my wife wanted in a car she didn't want red and it was red it wasn't supposed to be over 2 years old and it was 3 it suppose to be under 20000 miles and it was almost 40000 and the . Price was 5000 over what we wanted then he insults her by saying that if you can't afford it than this car is not for you so we went to Toyota and bought a new rav 4woulf not recommended that dealer to my worst enemy

Excellent service and quick.

The service department was great. I got in at the appointed time and finished in a reasonable time. Troy explained the multipoint inspection thoroughly and provided options for the tires I needed. Good Job!!

As usual, service dept. was efficient and polite, plus a car wash included.

We had a very good experience buying a new Honda CR-V from Autonation. They had things in order when we picked up the car and were very helpful teaching us to use new options we were not familiar with.

We had an excellent salesman. We are very happy with the car we bought at AutoNation.

We had an amazing experience with Honda Autonation. their staff are friendly, courteous and not at all pushy! They went above and beyond to get a repair fixed on my new car and I'd DEFINITELY recommend them!

Good help, honesty was valued.

Very helpful, found what i needed.

Great service as always. We've been bringing our Hondas here for 15+ years. Friendly / helpful staff. Highly recommend.

Had a friendly salesperson named Nicola, who was very helpful in finding the CR-V that we were looking for and explaining the nuances of it.

I called Autonation Honda and talked with Nick Gunlap,and asked if a certain trim/color CRV was available. Nick had the car waiting for me to test drive an hour later. Nick was very helpful and knowledgeable during the test drive and during the negotiation of the sell price. Nick spent at least 40 minutes showing me all the bells and whistles and hooked up my phone to Bluetooth. From start to finish, Nick and the staff at Autonation Honda were friendly , efficient and very helpful. I would absolutely recommend a friend to purchase a vehicle from Nick.

Not pleased at all! nice people but, We took our car there to have the key reprogramed and the first day they locked my keys in the car. The second day i hand went back and they had lost my keys to my car!!! un real, This is not professional, And they wasted me and my family's time, Granted they gave me a loaner car. Im very unpleased... All i came in for was a reprogram and now Im with out my personal car 3 days! Never had such carelessness from a business.

Very friendly staff. Staff willing to help sat down with me and went over what I was looking for to know which model. Honda pilot Ex-L has a lot of great features. Drives smooth. Runs quiet. Big thank you to Brian who helped me most of the day and made buying a honda pilot easy. I would highly recommend auto nation honda in Spokane valley.

Our buying experience with Sam Nemri at AutoNation Honda was extremely positive. Sam stayed in contact with us via email and phone, without being too pushy, while we got quotes from several other Honda dealerships. In the end, Sam beat everyone else's quote... and then came in on his day off to close the deal. Our only complaint is that the "finance paperwork" for this all-cash, no-trade-in sale took far longer than it needed to. I even had time to drive away and bring back lunch for my wife and I, and eat it, while we waited! But that wasn't Sam's fault and - to his credit - Sam sat and waited with us for that 1+ hour period. He could have easily gone off to do something more useful with his time, but instead he stayed with us. Sam definitely helped make that wait more bearable. We 100% recommend Sam as your go-to sales rep at AutoNation Honda. He's nice, helpful, friendly, well-informed, and extremely professional. Probably our best car buying experience ever!

Very happy

Jake was very great working with. Very knowledgeable. Love my car. Would recommend Jake to talk to. Great guy. Great car. No pressuring

Just purchased a new CR-V. First time I was able to get the everything done under 4 hrs. Jake Welton gave us superior customer service. Even though he is fairly new at sales, he was eager to make our experience memorable and fast.

Went to AutoNation Acura May 10th, and talked with salesman, Ron Criscione, and test drove a 2009 Chevy Impala. Loved the car. Excellent customer service from Ron. Manager, Brian Pinick, was also terrific. Was very helpful, very pleasant and went the extra mile. The next day, the " Service Air Bag " popped up. Took the car back and Ron had me take the car immediately to the service department. They had to order the replacement part. Car went in Wednesday and I picked it up Wednesday. They took care of everything perfectly. Kudos, Kudos, Kudos. Thank to everyone at AutoNation Acura in the valley.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. I work in a company that employs over 1000 in Spokane. And I have the opportunity to voice to the masses. Word of mouth can be very efficient when conveyed to many. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Awesome people*****

Best buying experience!!! Went to quite a few dealerships and did the usual wait game.I even sent my husband to LHM to see if they could get me around a payment I wanted and the salesperson told him it wasn't gonna happen ,so when I got home,I called autonation, in the valley talked to Nick Dunlap on the phone,and when we went in, he had estimates ready for us,and we left that eve with a new Honda Pilot, Love my car!!!!

Nice service managers; quality work by mechanics; service guaranteed. (with a smile!!)

Auto nation Spokane highly recommend buying any vehicle you wish from them. Awesome customer service all around. Ask for Nick at the Honda location or ask for Tyler at the Subaru location. Amazing gentleman

They honored their internet price, gave us a choice of colors and a reasonable trade in. Car not ready when we arrived for appointment but was delivered within an hour. They did try to get us to buy an extended warranty but we declined.

I appreciated the thorough services that my car received. Had an oil change and then they went over items that are due, due to the mileage on the vehicle. Although some services seemed unnecessary at 34,000 miles (such as transmission flush?), I still appreciated their service, though.

It's not the service writers fault that helped me he was great but my car still did not get fixed it has a Freon leak and they can't find it so they just filled it up put some dye in it which I figured they would do drive it around for a couple thousand try to find the leak when they see the green die

Great group of people at this Honda location! Im so happy with my car and feel like I could not have got a better deal anywhere else. It was just so easy and painless. Didnt feel like i was being hustled or taken advatage of. Great experience!!!!! Kudos to Brian and Eric at this location. They were fun and are awesome at what they do!!!

AutoNation Honda Spokane Valley provides excellent customer service. When I leave our car, I know it is in good hands. Thank you.

Great service! they helped me find the perfect car! And within the day I was driving it all around town. The salespeople were not pushy and annoying. Rather, they were super helpful and whenever you had a question they were there to answer!!

Friendly, fast service. Brought my truck in for a factory recall airbag replacement, 2 of them actually, They stayed open a little after closing so that I could drop my truck off on a Saturday. Provided a nearly brand new loaner vehicle. They noticed my key fob was not in the best of shape and offered me a replacement that was much more durable and cost effective. They disclosed all the issues they found during a complimentary safety inspection and when I called them out on the parts prices vs their bid's they were honest with me about the price vs labor breakdown. Definitely going to check these guys out when I decide to get a new one.

We recently bought a Honda Pilot 2018 from Honda Spokane Valley and could NOT be happier with the service we got. Sam Nemri, Eric etc were very friendly and it was a very quick and smooth experience. No backtracking from the deal that was given to us etc. Superb experience!

Good car good price

John was very helpful during the process of purchasing our new car. I will definitely recommend people to AutoNation Honda!

Excellent Services

Can't say enough about AutoNation Honda. They are great! Everyone wants to help. Looking for a vehicle? Go there

Great people fast service would recommend

I was in and out in a very short time. Thanks to the crew there!

I am very happy with the service that Honda Spokane Valley did yesterday. They are always so friendly and do things in a timely manner. Thank you.

Friendly, good staff. I'm happy with the car we purchased here recently as well as with the buying process.

Go see Josh V. He is the best.

Great customer service!! Brian Freeland was a great help as we came to terms over the internet. Got a great deal! Eric Witt also helped a ton putting the deal together. Closing was fast, and they got me better financing than my bank! This was the 4th auto purchase from them, and I will go back and continue recommending them to my friends and family.

Staff. Friendly. No pressure nice experience. However. Much pressure to by warranties and extra sales plus what appeared to be delay tactics to wear you down before the warranty meeting. Who's behind this training. Who profits most for the tactics. The car buying was easy the rest toucher. When will they learn and offer such things only to those that really want it.

They did us right by being honest.

In and out the door quickly! Thanks!! That's a change!

I had a pleasant experience working with Sam Nemri and managers Eric Witt and Josh Evans at Autonation Honda, who knew a lot about the cars and different available options. They helped find me the car that I was looking for with the color that I wanted as well. Thank you AutoNation.

If you want to be treated like an idiot and to be cheated out if your hard earned money, then by all means go to auto nation.

AutoNtion Honda of Spokane valley is by far a great place for my future vehicles buying experience. Awesome, friendly staff and management! They sell and buy all kinda vehicles not only Honda's.

Prompt service and friendly service people

We have had out Town and Country for a week now and so far we love it. It rides really nice and smooth and we have lots of space.

I am now driving a 2018 Honda Fit. I love this car! This is the first new car I've gotten in about 30 years, so thank you to all of the very nice people I dealt with that day.

Sam was very professional and helpful, even with a long-distance transaction. Recommended.

If I could put 0 stars I would

Service light came on while we were in Spokane. Drove into Service Dept, no appointment, and received exceptional service! Definitely my new go to dealership.

it was good. saw the car i needed with low miles, carfax, and very clean. only bad thing was battery was bad, but don't blame them. had issues with that before. when they go bad little to no sign.

Such a great place with a great team!

Calm, no pressure environment

Thank you for all the help. You guys in the service center are the best! Thank you Derek and Taylor from the crew at Northwest Autobody Sandpoint Idaho.

Great place to buy a car

Our best car buying experience of many. AutoNation staff was friendly and very helpful. Special thanks to Brian, Jeremy, Nicola, and Michelle. We really like the Honda Accord we got from you to replace our old Honda Accord.

salesman was very nice and polite. Never felt pressured into buying. We felt they gave us a fair trade in value on our car. Over all experience was pleasant which is not always the case when shopping for vehicles. I would recommend anyone looking to buy go check them out.

My salesperson Reiko was really helpful in the purchase of my 2018 Honda HRV and I am loving my new ride thank you very much Reiko Johnson and Auto Nation ☺

I'm in a great position to buy any vehicle of my choosing - current vehicle is paid off and runs great. So my choice was to bide my time and do my homework. For two years I've watched the market on my choice: Toyota Tundra SR5, 5.7l, Double cab, with off-road package in white or charcoal. I've made plenty of calls and asked plenty of questions and then decided this was the month to treat myself. At 8:45 this morning I reached out to AutoNation over a CarGurus posting (list price: "fair"). At 9:36 I got a call from a salesman. After getting more information and asking for pictures I received a spec sheet. Said sheet touted the ever gimmicky marketing ploy of " no-haggle, one price approach on all pre-owned vehicles". I wrote back the saleman stating " I see the "no-haggle, one price approach...... to ensure you get a fair price every time." statement. Keyword appears to be "fair" not "great". I'd like a GREAT offer. My own research shows the cash value of this truck is between $##,### and $##,###. You'll have to come down on the price for me to consider this truck. ...That's when things went south. Saleman writes back: "The prices on our pre-owned stock are 1Price. That means we've built-in the discounts ahead of time as a service to our customers (turns out 90% of our customer's don't enjoy back-and-forth negotiation and haggling), so that you're guaranteed a fair-price, and that price is fixed. I would argue that this Tundra is priced really great! Black Book value is $##,###, and KBB is showing $##,###. The truck isn't fully stock, and has running boards, a 3"/4" lift(can't remember which), a cold air intake on it that is increasing it's value, AND it is Toyota Certified (you can learn about that here) which also increases it's value and carries with it a warranty that is better than on the new ones." Well... he certainly has his markety, gimmicky, condescending, but most importantly patronizing tone down.... yep buddy... you just lost me at "learn". My response: "My offer (bottom line out the door) is $##,###. I don't need to "learn" what Toyota Certified means. I've spent the last two years researching what I want, I'm not in any hurry. If you don't want to work with me over a negotiation for a better price keep me in mind for any future: 2014-2017 Toyota Tundras (SR5, 5.7l, double cab, off-road package in either white or charcoal gray) you may run across." ...and an attempt at recovery from him: "I apologize if I came off patronizing. That was not my intent! I find that a lot of my customers don’t know what Toyota CPO means. I probably should have worded that differently. Ha! I would love to work with you in negotiation if I could, but my hands are tied. It’s a national corporate pricing theme. I’ll do a search for you and see if I can’t find something that matches your specs." Hmmm.... "hands are tied. It’s a national corporate pricing theme" WOW, what a phenomenally poor business model. And... well... I'm not "most people". My parting words: "Well, it was patronizing. "national corporate pricing theme" is not a theme it's a marketing gimmick. Point being I've watched these trucks on CarGurus for the last two years at dealerships within a 500 mile radius of me. Prices go down all the time. There are 5 other trucks listed on the West side and in the Portland area I'm interested in. I've busted my ass and saved and did my homework for 2 years - now is the time to treat myself. I'll take my business from place to place until I land a deal where BOTH parties win. I appreciate your time today. Nothing further need." I guess the salesman didn't understand that while I was taking care of financing and waiting for pictures (those finally arrived at 2:29) I was reading reviews where people had successful negotiations with other sales people there. I guess the salesman didn't understand I had already arranged to start driving up there at 3 pm today HAD he just worked with me. I guess the salesman didn't understand this was a guaranteed sale if the truck checked out and he got it down to better than a "fair" price.

Good car buying experience overall the only thing negative about it was the length of time it took to get the paperwork signed. I love my Equinox so far! And Brian was awesome to work with!

Autonation Honda exceeded our expectations. We purchased a 2006 Chrysler PT Cruiser from Reiko Johnson and she was great all the way. The buying process was quick and easy and we got what we were wanting. With so many car dealers out there trying to scam you it's great to see Autonation Honda is actually customer service driven and doing it right , I would recommend.

I took my vehicle in for recall repair, which went well: easy to schedule and adequate timing. One gripe is that they have broken commutation. I requested one particular service NOT to be performed. It was done anyways, which I don't appreciate, even if it is courtesy.

I am the owner of All Seasons Driving School in Spokane Valley. We purchase and service all of our company and family owned vehicles from AutoNation Honda in Spokane Valley. A fifteen year relationship now. General Manager, Russ Norman and his entire staff of sales people have been nothing short of excellent and treat my staff, referrals and myself as though we are their most important customers. John Ferry , Service Manager has surrounded himself with a top notch team of professionals, who we count on to help manage our fleet. David Winkler has been especially helpful. I rely upon his recommendations regarding our vehicles to see to it that they get the required service at the correct intervals. As a result, we suffer little to no down time, which is paramount to our success. He understands our needs and meets them. I highly recommend everyone give these folks a try at meeting your automotive needs. We are a very demanding customer and they have never fallen short of our expectations. Thank you Scott Yerges

Good dealership, its really the place to go to for a Honda.

Awesome People! Very fun relaxed experience!

Really appreciated my experience at Auto Nation Honda! Josh Vrieling was very helpful in educating me about the cars I was interested in and never rushed me into making a decision about what to buy. The dealership pricing is very straight forward, no hidden fees. I would recommend this dealership to anyone looking to buy a Honda :)

Was a great car buying experience. Nick Dunlap, our salesman, was knowledgeable, great personality, and was an enjoyable afternoon at AutoNation, Spokane Valley. Love our CR-V including the way it drives, all the options, how it handles in snow, and gas mileage. One of my favorite options is cruise control option that slows your vehicle down to car lengths you select, then resumes the speed when car you are behind speeds up. Giving the whole experience a big fat 10.

This place sucks. Read their Yelp reviews and see how bad they really are. What a terrible dealership.

I should have read some of the reviews before our purchase. Actually, everything was great until the actual purchasing part. I was paying cash but still was told I had to go thru all the paperwork. They asked for my social security number. I said no, as I was paying cash. The salesman told me it was just for the paperwork but at NO time said that they were actually RUNNING MY CREDIT. I was NEVER told that they did that or were going to until AFTER I purchased the car and was checking my credit online. There it was, a credit inquiry from AutoNation Honda Spokane Valley. I was shocked and upset naturally. Had I wanted my credit checked I would have financed the vehicle. After leaving messages, and not getting return phone calls, I began emailing the sales manager, the salesman and another member of the management team. I was told they legally had to with the new laws on dealerships for terrorists. Ok, I researched it and its most of the way true. However, my issue wasn't that they did it, it was that they didn't disclose that it was 100% necessary for it to be run if I wanted to buy a car there whether I was paying cash or not. They didn't give me the choice. Had they, I probably would have left and found a car from a private seller. It's an integrity issue. And one of the many reasons people don't like dealing with dealerships. Untrustworthy. The car has been having strange issues including the check engine light turning on the very next day, car not wanting to start and so on. I email. They ignore me. But all the while they have been sending me email after email ASKING me to leave feedback. I purposely haven't because I wanted to give them a chance to address the issues with the vehicle. They ignore us. We even left 2 voice mails for the General Manager, Russ Norman. IGNORED. Nothing. No responses to emails. No phone calls. Which means that I have no choice but to leave negative feedback and share our experience. They were all nice when they were "courting" us to be a buyer and literally as soon as we did, it's been awful. I would not recommend anyone look to purchase or lease a vehicle from this dealership.

got my mom a new car hybrid here and it's the best, really good people that work here too.

I just sold my old car and wanted to get into something new and exciting. I like the idea of great gas mileage and versatility of AWD. Those two characteristics matched up perfectly in my new Honda HRV. The options are suited to my needs at an affordable price! So far, this SUV is fantastic! Oh, and from the time I walked in the door to the time I drove off took less than two hours! Very competent and efficient staff! Congrats Autonation Honda, I'm a believer!

My scheduled appointment they were expecting me and asked if I had any concerns. Was there about 1 hour just like they said. Very easy and excellent service

Great Experience!

I had a great experience with the AutoNation Honda Dealership and the salesman Kody helped me find the perfect car!

Excellent no hassle experience. Honoured limited warranty. This dealer offers great deals and peace of mind.

Thank you all for the great service!!! Nicola, Jeremy & Mike you were the best. We will definitely be back and let everyone we know where the best place in town is to purchase a new car.

Had my vehicle in for routine service. Tyler was helpful in explaining what was done, what would need to be done soon and what could wait for a year or so. He was polite and pleasant to deal with.

Paul is a great sales rep. A+ .He's very accommodating, polite and quick to respond. The car had a crack in the windshield. I was told they'd call me to get it taken care of. But after a few days, I had to be the one to follow up with getting it replaced. However, they were responsive and Safelite called to get me on their schedule. I'd buy my future cars here.

I've purchased new cars before but this was by far the quickest, easiest and friendliest experience! Thank you Anthony and Eric! :)

Great group of people working here. Down to earth and honest. Didn't experience any pushiness either. Highly Recommend

Not helpful when needing input on how to address issue that only occurred early morning when starting car - said they couldn't do anything without reproducing issue ...even though I had a clearly reproducible scenario that I could describe for them in detail

They are all extremely helpful.

Good experience with the service department. Oil change,tire rotation and safety check. Explained items that could be addressed, but no pressure. Really appreciated the car wash and some interior vacuum.

An average place to purchase a vehicle. A Very good maintenance facility.

Amazing place to purchase a vehicle. The entire staff is awesome and not your usual high pressure type dealers. Anthony, our salesman, was wonderful. Thank you AutoNation for the great pricing you offer and quality service. Will recommend to everyone!

Great people the 2nd time there and both times were great experience will buy my next car there I recommend them for your next car.

Very friendly and knowledgeable.

Never purchasing a vehicle from here ever again. Took them over a month to get us the financial paperwork after trying to get a hold of finance for almost a month (we tried 5 or more times and went in person once). Finally, my father leaves payment with them but they didn't send in the check. Our account ended up overdue and we had a week before his credit would be affected. Tried calling them several times and no returned calls until I called corporate. A sales manager got back to me and then didn't call me back for days. Called corporate again finally got a call back. The general manager hardly seemed apologetic using the excuse that he was out of town. Took a total of almost 2 months for this nightmare to be solved. Save yourself the headache and buy elsewhere.

Excellent experience. No haggle pricing takes away the anxiety that often accompanies car shopping. Our salesperson , Nicola, was knowledgeable, friendly and non- pressuring. I highly recommend her. The rest of the buying process was smooth as well.

My buying experience at Autonation Honda Spokane Valley was excellent. My sales person was very knowledgeable and patient when answering my questions. I did not feel rushed to make my decision. I am very happy with my purchase.

Not a fan! Although we have purchased two new Subarus from Autonation, when we went to purchase our "airport" car, they dropped the ball on numerous things: were supposed to replace the driver's side mirror, but forgot to order it...it seemed to take MORE than two weeks to come in and then needed to be painted to match the car....only to then find out they received the mirror for the passenger side. Why didn't they verify what they ordered is what they received?? Only gave us one car key and it was a hassle to get a second made (because my "airport' car was now in PDX, which they knew...and was why I bought the car!). Then, the car has "special tires" so requires a unique lugnut tool, which I had to buy afterward. They said they would reimburse me the cost, but never followed through. Not a fan of AutoNation Honda. They had ample opportunity to make right, but didn't seem to care after the sale closed!

The staff was horrid! I was insulted my one of the people named Cody. He proceeded to not give me one of my sets of keys after I requested it for a month. If you go here don't work with Cody!

I have never enjoyed the dreaded experience of buying a car from a dealership. The experience was a little better because we emailed and texted while negotiating price. I told my sales person how I wanted to pay (well in advance of purchase day) and when I got to the finance guy he said I couldn't pay that way. Also, the sales person told me I could tip him- underwhelming to say the least!

Aaron was so patient and really worked with us to find that perfect car. He was also very nice and respectful to the kids and I, even though they were quite the handful! I am very appreciative of the way that Aaron was patient even though we put him through a lot today. You can tell he has patience because we were there for 5 WHOLE HOURS! Also because my wife couldn't find the perfect car until Aaron and a few other employees helped and detailed the car for us. We all are very appreciative for your service and all that you did for us AutoNation Honda, to help us find a perfect car! With much gratitude, The Mostrom's.

Very pleased with the service I received when I had my car serviced. David was mos helpful explaining what was done and what the problem was I had. I appreciated his telling me.

I love the service department! They have worked on my 2000 honda accord 3 times and I have been pleased every time. I love the fact that they employee many mechanics!

Purchasing from AutoNation Honda was the best car buying experience I have had in all my years. No high-pressure sales tactics and very clear on the best pricing they can do. Overall, highly recommended.

We went to a couple different dealerships and all had great customer service, including AutoNation. In our case it came down to inventory. AutoNation had it and the others didn't. Again the customer service was great. Paperwork was a little arduous, but that was mostly due to our situation. In the middle of the process we thought that we maybe wanted to switch to a white Van, this was a hassle for them but they worked with us through our options, and in the end it worked out. I would recommend.

Scheduled an appointment to take my 2015 CRV in for a routine appointment. The service department is friendly and thorough. Plus they don't try to 'upsell' you on things you don't need serviced.

The gentleman (Drew?) was great, he informed me after they did my oil service that everything was good, and I still had more visits on my oil package (which I originally thought I had to use in 2 years), but I was glad he didn't try and get one over on me and make me pay for it, when I paid for the oil package when I bought the car. So in that sense, he was thorough in letting me know how things were going with my car and that everything was good, and it was already paid for. Sweet!

Although I am skeptical of dealerships and usually dread this type of transaction, it was pretty painless. After months of research, I emailed several dealerships. I finally walked into this one for 2 reasons: 1) they offered the best deal, 2) Kody S responded quickly and communicated clearly. He took his time teaching us the technology of the car. The manager was friendly and delivered on his promise of getting us the specific color car we wanted within a few days with no additional charge. They also phoned us to keep us updated. No hassle whatsoever. They are efficient and most importantly, honest. No "hidden" fees. Overall, we liked Kody, his manager, and the business manager (who was polite to us even after we turned down all the extras twice).

The service was great as always. However, I was overcharged for a four-wheel alignment. I was charged $99.95 and the current posted price on the service page is 89.95.

My friend Filled out paperwork for a specific car and they knew he was coming in today to get the car and they sold the car from under him on the very day he was to puck it up . with no apology or offer to make things up to him for the bad callous service obviously they don't remember that one BAD service means you will tell 4 times the amount of people. The general manager was rude and cocky when addressing my friend. I would never buy a car from a dealer that treats people this way..

I purchased a 2013 Honda Accord on 5/5/2017. Worst experience I have ever had purchasing a vehicle. As the whole experience was horrible, I realized it was due to poor management. I use to see Valley Honda as a reputable dealership that had been around for a whIle and growing up in Valley I saw a dealership that I could trust and had used before in the past with services for my other Honda's. Unexpectedly I found out thing's are different now. I now compare them to any run down, lying, cheating (car lots) you find along Sprague Ave. My advice to others is to check out Dave Smith, George Gee in Cda or anywhere else but this dealership. Always make your vehicle purchase is a happy experience, you deserve it. Good luck on the journey down hill Valley Honda!

Great experience buying our first new car from AutoNation Honda. Our salesman, Josh worked with the manager to get us the best deal we could get. He was very knowledgeable of the car and knows what he's talking about. He took his time to show us how to use every feature of our new honda civic. Highly recommend AutoNation Honda.

Great service!

This dealer obtained and bid lowest sales price for our new CR-V. The salesman (Anthony) was very helpful and we were able to complete this purchase in just a couple of hours.

Great service department, professional service advisors and technicians.

I bought this vehicle and was given a list of 5 items found on the 125 point safety inspection. I was told these items would be fixed and they were. I then took the vehicle to Lithia Jeep to have the 3 prior recall issues fixed (5 days after picking up from Honda), and they did their safety check, only to find that the front differential mount is cracked, and needs to be replaced. This wasn't found in the AutoNation inspection, but upon taking it back to them to reinspect, they found it is an issue, and have agreed to fix for me at no charge. This is what it means to stand behind your words and I will definitely recommend them to my friends and family!

they were very informative but not all that was promised was dilver all that was promised by the original sales person who is no longer working thair but Don C,C,C did the best he could so thank you my sister and aunt went back to AutoNation spoke again with Don there customer care consultants and he lied to them about the camera cover being in stock and he also try to charge more than he originally stated and didnothing for the car yet

Quick and professional. Clear and concise. I appreciate the care that was taken with my vehicle and with me to get the work done effectively.

NIck is super cool and easy to work with. He was very informative and made the whole experience enjoyable. The entire staff was welcoming and helpful.

Fast and friendly service !!

Always been friendly and trustworthy. No complaints

Had great no haggle experience buying a used vehicle from this establishment. Our salesperson, Nicholas Dunlap, called me quickly after expressing interest in one of their used vehicles I found online through CarFax and put a hold on it until I could drive clear to Spokane from Oregon to check it out the next day. Nick was great to deal with, very patient and helpful. Our finance person, Michelle, also did an awesome job, cranked out the paperwork very quickly and found us a great, low interest rate. Would definitely deal with these guys again

Cheaper to by out of town on Hondas. Moses lake is $1200 to $2400 Cheaper for the same car exact car.

Worked with Paul originally from the Chevrolet dealership. AutoNation salesman are able to move customers to other dealers if needed which is nice. Paul was extremely helpful and accomadating. We then worked with Jeremy and Nick at the Honda dealership. They both we're very knowledgeable and personable. Ray walked us through the finances and got us on our way in our new CR-V. Also bought the weathertech mats at a discount in the parts department. Overall a very good experience and really excited about our new car.

Sam just sold me a pilot and the experience was great! I brought my energetic two year old along and they were happy to accommodate us. Very nice people.

As always we recieved the excellent service we have come to expect. Great dealership.

We called another local Honda dealer told them the options we were looking for and the price payment we would like to be in. They said that that wasn't going to happen. Then we call the Honda nation and talked to Nick. He said that would be hard to find and that he would do his best and call me back. He called back shortly and said he found a car and he would get it there for me!! It had all the options that we wanted. And he kept our payment exactly where it needed to be. Highly recommend him if you're looking for a car!

I had owned my car for 10 years when I finally decided to get a new one. I found the car I wanted. The salesman did everything he could to help me with this car. However the finance lady Michelle, had everything messed up on the first paperwork. So we changed a couple of things and resigned the paperwork. Come to find out that while she was on her vacation the paperwork was still wrong, and i had to sign it a third time for her incompetence from the very beginning. This is the first car that I have ever financed and i can definitely without a doubt say that I will never use auto nation honda again to find myself a car. Nor would I ever refer anyone there.

Very satisfied with all the people we dealt with. Got a much better trade in than expected. This is the 3rd Honda purchased from this dealership.

Our first pleasant service in our many years of purchasing Vechiles from all Brands . We chose to stay with Honda and are so Glad we did! Our over all sales Man Sam was professional and Knowledgeable in Honda Lines & Products!! Definitely coming. Back Thank You

We just purchased an immaculate 2005 Cadillac CTS from Auto Nation and I cant tell you how quickly they processed the whole transaction. The sales staff was super nice and efficient! I would totally recommend them. The car itself is fantastic and we got a great deal! A++

We really liked our salesman Jake, but don't believe them when they say that they're "very qualified master auto mechanics" do a thorough inspection of all the cars. We took our car that we bought from them to our mechanic at Pete's Honda and found out that there was several maintenance issues. Our mechanic was surprised that a big car dealership like autonation hadn't changed the filters, transmission fluid or replaced a worn serpentine belt. I took the car back to autonation & asked them to address these maintenance concerns which took less then a hour for my mechanic to do. Jake's boss said "oh, we don't do maintenance checks on the cars, we only do safety inspections on the cars.

Bought a new car there last fall and had a great experience, but their service department is the worst!!! I will be taking my vehicle to Coeur d'Alene Honda or Pete's Honda for maintenance from now on! They will never have my business again!

The young lady who showed me cars was the perfect one for me. She found my dream car for me! The people there were all friendly and helpful. I would recommend this place to anyone looking for a vehicle!

This is not the first time I've visited and used the service department. I just had to fork over $2,600 for a couple of repairs and maintenance updates. Well, it was worth every penny. They have not only fixed and "refreshed " my 11 year old car, but they back it up. They have treated me as if I brought in a $40,000 vehicle, not an 11 year old CR-V. Thank you to Honda of Spokane!

Justin and the rest of the staff did a great job and were extremely professional

Just purchased a 2013 Honda Odyssey from Nick! From the first initial contact via e-mail, we felt extremely comfortable! Nick Dunlap was friendly, courteous and respectful. He asked us what we were looking for, offered recommendations, options in different vehicles BUT NEVER pressured us in any way. The whole process was easy and actually fun! Everyone at the dealership made us feel like part of the family and not strangers! Thank you EVERYONE! Respectfully, Andy and Cobi E.

Just purchased a 2013 Honda Odyssey from Nick! From the first initial contact via e-mail, we felt extremely comfortable! Nick Dunlap was friendly, courteous and respectful. He asked us what we were looking for, offered recommendations, options in different vehicles BUT NEVER pressured us in any way. The whole process was easy and actually fun! Everyone at the dealership made us feel like part of the family and not strangers! Thank you EVERYONE! Respectfully, Andy and Cobi Eernisse

My wife bought a new, 2016, Honda CR-V Touring edition from the folks at Auto Nation Honda in Spokane Valley, WA. They gave her top dollar for her trade-in and a good price for her new SUV. Everything they said they'd do, they did. Exceptional service by Meredith, Yev and Russ in the transaction. Meredith was great with her communications through the entire process. We would highly recommend this dealership and their products.

By far the easiest and most satisfying car buying experience I've ever had. This CRV was a gift for a family member. Listen to me: these folks are extraordinary! I highly recommend our salesman, Tylor. He was honest, helpful and PATIENT. He worked well with his manager (wish I could remember his name) and between the two of them, they came up with a deal we couldn't pass up. When we signed papers, we were pleasantly surprised the license and taxes had already been included rather than added on after the deal was completed. Since the car was a gift to a family member to be picked up on a different day, when he arrived, the car was ready to go, filled with gas and had a commercial sized bow on the hood. We will definitely check at Auto Nation Honda the next time we look for a car. Who knows, this family who has previously owned Toyota/Lexus's for 20yrs. might be ready for a switch to Honda! Loved these guys! ' '

It would be much appreciated if your advertising department would quit blowing up Craigslist with your postings out in the West Plains, you are ruining Caigslist!!! Please keep your postings in Spokane as we don't care about the cars you have for sale!!! Thanks

My wife and I despise dealing with car dealerships. Most of them are high pressure, rude and game players. Auto Nation Spokane of Honda is different. Yes different than the rest. I live in MT and hands down Kody Sturgis played no games. He gave me a price and he was true to his word. Here is the home run. Kody arranged an associate to drive to MT and pick my wife and I up! Drive us back to the dealership in Spokane. And guess what there was no surprises.... They were true to their word not to mention pick us up so that we didn't have to drive two vehicles back to MT. All I can say is WOW... Auto Nation of Spokane. Additionally Josh and the finance guy were incredible. All around incredible experience. I will spread the word how great you guys are.

So incredibly disappointed with our experience here!! We were promptly helped by Meg Glover-Cloutier. They didn't have what we were looking for but we were shown another option that we loved. We were told she would run some numbers & email us right away. Having been preapproved by our credit union for 30k, we were ready to make a decision as soon as we got the email... well, we didn't get the email that evening as promised & we didn't even get it the next day!!! We haven't heard ANYTHING back at all in three days!!! We were really excited about the idea of buying that car but now we are taking our business elsewhere!

I purchased a 2001 Suzuki xl7 from autonation honda spokane 2 weeks ago after being reassured thats it had passed a used car check the water pump went out called the service department about repair and to get a quote we waited 4 days only to get a quote for the repair almost as much as we paid for the vehicle and being told that if we bring it to them they would do the repairs them would take it to another shop for the repair. I was told to call the sales manager but he wasn't able to take my call. Called the shop that they said they would send it to and was quoted less then half the amount. Feeling bad about sending friends and family to autonation honda spokane who purchased vehicles. I guess after going from Appleway to autonation they no longer have integrity they had.

I purchased a 2004 Ford Excursion from the dealer on 2/7/2015. The transaction went smoothly, albeit, they need more closers on staff to provide a less than 4 hour total purchasing experience with 2 toddlers and 3 other kids under 8. The issue that I am having is that I repeatedly have called to have a part installed that was promised to be installed at closing, and they NEVER call back, except when I made a phone call to the general manager; I get a call back, and they order the WRONG PART, even though I specify in photos and emails the correct part to order. we are going on OVER 10 WEEKS since we closed the deal, and Autonation Honda has not made good on installing the part. Also, I have called to request information on where the windshield was replaced so that I can have warranty work performed on the seal that has separated from the top of the windshield, and THEY NEVER CALL BACK! Am I sensing a common theme here? Autonation markets itself on customer service and loyalty. This is my second Autonation purchase, and I want the general manager to make it right, not another ten weeks from now, but a phone call in the next week, is that too much to ask? You can find me by the vehicle type and year and sale date at the top! Just give me a call!

CUSTOMER SERVICES is everything ... Thank You Sam for helping me find what I wanted .... nice inventory and prices!

I've been in for repairs a few times in the past 6 months and Jeremy in the service department is always helpful and working hard to get me back on the road quickly. Even calling back with a lower quote when he identified a pricing discrepancy. How often does that happen? Appreciate the honesty and attention to great customer service!

One of the most frustrating experiences I have ever had. I was told we were good on a vehicle and that paperwork was getting done for 3 days and then find out they weren't doing anything. Thanks for screwing us over and not even caring.

After a test showed a low battery, they offered to replace it for $125. My wife called me with this quote and I thought it was fair and reasonable. A few minutes later, she texts me that we are going to have to replace the battery cables because our existing "3rd party" battery has stretched the cables. The new cables are going to cost $250 and would have to be ordered. They proceed to install the new battery and hook it up to the existing (remember, these won't work because they are stretched) cables. They send her on her way. When I hear about this, I'm miffed. So I call the dealership and speak to Kyle. I ask him if I were to replace the battery on my own, with a 3rd party battery with the same size studs as what are currently in the vehicle, will the existing cables work? "Probably" is his reply. I tell him to take the new battery out and put in the existing battery. In the meantime, my wife had already left the dealership and now has to go back. I am furious about the up selling of things to people who may or may not understand (my wife doesn't know the first thing about battery studs and cables). But, I'm even more angry that they sent her out on the road with a "temporary" fix. Who does that? We are a two-Honda vehicle family. Both were purchased from this dealership. Congratulations, you have now lost a customer for life. There are too many options out there, a shady dealership doesn't need to be that option. Stay away people!

Come see me! We'll get you taken care of big time!

We bought a new Accord from the internet sales manager Meg Glover-Cloutier. We agreed to a price online.They had the color and trim level we wanted. The vehicle was completely prepped & ready to go when we drove over to pick it up. Very excellent experience all around. Ms.Glover-Cloutier was remarkably professional as well as Nate the finance manager. Do your research, make a fair offer, and this is the way to purchase a new vehicle.

WORST SERVICE EVER. Would never recommend this place to anyone. Horrible horrible horrible.

Me gusto buen vendedor wuaooo cualquiera soñaria con un carro asi

Success

A very nice place to buy an use car or new car. A lot of experience in customer service and honesty.

I bought a car on May 9th with an extended 3 month warranty. One week later, my check engine light comes on. Diagnostic reads its the transmission. They flush the transmission and put in new fluid. Two weeks ago my battery dies so I ask if my extended warranty covers that. No, but your warranty covers things like your transmission. On July 15th my check engine light comes on. Diagnostic reads it's the transmission. I am told, "This isn't good. I have to talk with the manager and see if they want to pay for the repairs or put me in a different car." Several hours go by and I don't hear from them, so I drive to the dealership to talk to the manager. He acts like he doesn't even know I was there earlier in the day. I remind him of why I am there. He states, what is he suppose to do about this, I've had the car for six weeks. That's how it goes when you buy a $4000 car. He offers to put me in a different car. Then he changes his mind and states the other car is going to be $2000 more than what I paid for my car. I told him I don't have $2000 another car. I was just laid off 2 days ago and I have $300 to my name. He leaves and another manger comes over and pretty much says there is nothing they can do for me. I give him my extended warranty and he says this is good, we can fix your car with this. He tells me to talk to the service manager. I go to the service manager and without her even knowing what the first service guy said and what repairs are needed she automatically states this warranty doesn't even cover these repairs. I told her to call the guy to see what needs to be done because how do you know what needs repair if you don't even know what the damage is. She calls guy and guy tells her to call the first manager I spoke with. I then go back to the first manager. He again tells me there is nothing he can do about it and if I want to call the District Attorney's office they will tell me the same thing. He asks me, "Didn't you read your warranty, I read everything I sign." I told him to stop being condescending. He leaves and comes back and tells me he can put in a 100,000 mile transmission that was from a car that has been in a wreck. But I would have to pay $300 to get it installed. I just told the guy I was laid off and I have $300 to my name. So, he wants to put a used 100,000 transmission in my car to replace the 88,000 mile transmission. Initally, it was a straight off trade, then oh you can trade but you have to pay $2000 for that trade and the final result is oh we will put an old transmission in for $300. So if you are willing to take a $4000 car ( you will then auction or scrap) and then give me another car for $4000, you are now out between $5000-8000, somehow now I am paying $300 for an old transmission that has more miles on it than my 88,000 transmission that doesn't work that you sold me 6 weeks ago? Does this make sense to anyone? Why not just fix my dam transmission or better yet, give me my money back and be done with it? Does this sound right or fair to anyone? What would you do? August 22, 2014-Today AutoNation Honda and I found a very good resolution to my above problem. They took my car back in as a trade. They helped me find a really good and gave me a good deal. They went above and beyond with the new warranty and their service. I was very upset that it took so long to obtain a final solution and I had to go to extreme complaint measures to get the service I should have initially received. Thank you Russ Norman for all of your assistance in this matter and I really appreciate you listening to me and resolving this. I feel so much safer now! Thank you Meg for your fine service in assisting me in finding a much better car. I can now say, I would recommend AutoNation Honda to anyone, but if you have an issue, do not give up and be resolute if you firmly believe something needs to be resolved. I've very happy this has ended well. Thank you!

The service department has no idea what they are doing or talking about! The two years free oil changes is a joke!

Correspondence over the internet was excellent. The sales person, Meg, responded quickly to my questions. When we arrived at the dealer for a test drive, the car was pulled up next to the show room and ready for the test drive. Even though the used car was not a Honda, Meg knew a lot about the features of the car. There was no pressure and the purchasing of the car was simple with no surprises.

I came into Honda at around 7:30 and Meg G. was my salesperson. She welcomed me with a big smile and we chatted about my car. She answered all of my questions with great enthusiasm and knowledge. She even stayed late when it took extra time for me to find a new insurance company to drive the car off the lot. I felt so bad keeping her so late. She went above and beyond the call of duty to assist me and to make me feel comfortable. I had a light come on my dashboard a few days after the purchase and Meg was there to assist, along with the service manager. Everything was perfect and I would highly recommend Honda in Spokane Valley to anyone seeking a new or used car.

Excellent service and people were extremely friendly and did all the service promised within the time frame.

Dealt with Meg G. through the Costco Auto Program. There was no pressure and the prices were already set. Could have probably gotten a little better deal without using Costco, but I am a poor negotiator so this was a good choice for me. Meg was very easy to work with, patient and very knowledgeable of all the cars. Meg is not your stereotypical car salesman, but listened to us and accommodated us in any way she could. She didn't try to tell us what we wanted to hear, but answered all of my questions accurately (I knew most of the answers already) and appropriately. After we had decided on a car, the paperwork started. This process took about 2 hours. Meg sat with us and made small talk to keep us occupied while the paperwork process dragged on. It was easy to say no to all of the extended warranties and added things to pay for. After we had gotten through all of that, Meg took the time to show us how to work the technology in the car (Bluetooth, stereo, etc) and get us on our way. Thank you Meg for a stress free buying experience.

I was attempting to negotiate an out the door price for a black Honda Accord 4 cylinder EX-L with several dealers in the region on a recent Sunday. I reached out to AutoNation Honda of Spokane via their website and received two very prompt responses: Russ advised the dealership was closed on Sunday and to try back when he was in the showroom. A quick call to the showroom confirmed they really were open, until 7:00 PM in fact. So we start off the experience with a flat lie from someone who self identified as General Manager. Next up was James, a sales rep, who was really proactive and responsive. I could never get him to commit to a realistic number, though. He insisted that just under invoice was the best that could be done, and even after I advised I wasn't interested in what the dealer invoice said (which doesn't reflect holdback, flex cash, marketing incentives, and other stair-step items), I wanted a vehicle sales price competitive with the region. James finally said we just needed to come down to the dealership in person, which I never do until I get a final price that I can come and sign for. I advised as much and did not hear back. We ended up at another dealer in the area who was respectful and motived. We got the deal we wanted on the car we wanted and wrapped it up. I then emailed James at AutoNation and advised that we had completed the transaction elsewhere, and thanks for all his assistance. The next day, James of AutoNation Spokane Valley emailed me this exact phrase: "Thank you for making me run about and wasting my time. Enjoy your Accord." I was originally upset that we could not make things happen with AutoNation Honda, as it seemed they were the most responsive. However after that obnoxious response from James I am relieved that I didn't come within 5 miles of such an unprofessional business. I cannot recommend AutoNation Honda, and actively encourage anyone considering a new or used Honda to speak with AutoNation Honda's competition in Idaho and Washington. I cannot stress enough the bad taste this experience has left in my mouth, and if the average consumer wonders what makes buying a new car such a laborious and hateful process, it is AutoNation Honda of Spokane that can be held up as example.

My family and I leased a Honda Fit from AutoNation Honda Spokane Valley and were satisfied with the experience. The salesman, Nathan, was very pleasant and was eager to help us by answering our questions and if he didn't have the answer would find out the answer from someone who could explain what we wanted to know. Nathan was somewhat new to the car selling business and didn't try to sound like he knew it all like most car salespeople do. The only complaint I have is at the length of time the whole thing took.

Friendly staff, great selection and unbeatable pricing!

Great service department!

I've been here several times. My family and I have always purchased our vehicles here as well as had them serviced. I wouldn't go anywhere else. If you happen to stop there, be sure to see Jon fogal

We purchased a new Honda CRV from Reiko at Valley Honda. She was a delight to work with - very professional and knowledgeable on all aspects of the vehicle. After our purchase, she also helped program our new car with specific settings which was very helpful. When it came to negotiating price, we knew where we wanted to be, so even that worked well.

Costco Auto Program via AutoNation Honda: Outstanding: good price without haggling Salesmen: Tyler & Josh: Outstanding: good listeners, knowledgeable, efficient, pleasant, programmed our vehicle for us, no hassles Final financial closer: Ugh! We paid cash. We had an appt to pay for and take delivery of our vehicle. It took 3 hours. Evidently (?), the financial people were busy with other customers. Besides the wait, we were offended by the relentlessly pushy financial supervisor who wouldn't take "no" for an answer regarding extended Honda warranties….even at his half price offer. We ended up giving in & purchasing them, went home and decided we really didn't want them. We called the sales manager the next day, drove back to the dealership and cancelled the extended warranties that we felt we had been pressured into getting…but really didn't want. So….it ended up okay. We LOVE the Honda CRV. Our salesmen were great. This was our first experience with the Costco Auto Program…which we are extremely happy with.

We recently purchased a new 2014 Honda Odyssey EX-L RES. Our salesmen was Jim. He was extremely knowledgeable. I contacted Jim 6 months earlier when I looked at the 2013 Odyssey. We kept in touch and when I was ready we purchased the new vehicle. Jim knows the product inside and out and took the time to go through all of the accesories and options of the van. We have purchased many new vehicles in the past and Jim was the most helpful and knowledgable salesman we have ever dealt with. He was not pushy and really took the time. We purchase a new car every 3 years and will be back to see Jim.

I used the Internet contact and dealt with Meg. She took good care of us. As with any purchase, you need to know and research the market, a dealer is not going to give a car away. I researched actual sales prices using several different methods, and was willing to drive 200 miles to save, if need be. They matched the low price, so it wasn't necessary. I really do recommend asking for Meg. The old school high pressure approach is still in operation, but a knowledgeable buyer can avoid all that and cut to a reasonable deal. You still have to say NO to the high pressure Insurance and magic pixie upholstery dust sales.

I purchased a car from Autonation Honda and deeply regret giving them my business. The price was reasonable. The initial salesman was wonderful. He was personable, refrained from hard sale tactics, and was patient with our questions and hours of conversation. At all times he was every bit the professional. As of yet, the car has given me no trouble. The complaint I have is with the financial closing and the wait that preceded it. I finalized my decision to purchase the car at 7o’clock. I had to spend the next 3.5 hours waiting for the closer. When at last the closer came out… I dearly wish I had listened to my instinct and walked out then. He showed all the signs of a man on the verge of attack; his hue was a brilliant red and every word was spoken in a confrontational bark. The rest of the experience I can only describe as verbal abuse. His voice never lowered below an angry level and tone. Multiple times, he insinuated that I was stupid. For example, when I declined his sales pitch for dealership warranties, he scoffed and said that he’d never seen someone who couldn’t understand the simple concepts. When he learned of my legal profession, he proceeded to sneeringly and repeatedly refer to every other contract as a ‘legal’ document. His attitude only worsened when I declined to accept dealership financing. Even after I handed him a check for tens of thousands of dollars, he proceeded to speak to me as if I was stealing the vehicle. To be fair, the salesman may have been having a bad day. Seeing as he was the only closer left to manage for many hours after closing time and had apparently been working since early morning, his attitude may be explainable, though certainly not excusable. But if employees are indeed working 15 hour days, how can Autonation work their employees like that? It’s also possible that the salesman was merely using hard sales tactics. If that is so, then shame on Autonation and that closer for engaging in such barbaric scare tactics. A customer should not be made to feel physically threatened when simply purchasing a car. A customer should not feel belittled and emotionally violated for a process that results in the signing over of half of her year’s salary. I would never recommend this dealership to a friend, or even an enemy. Certainly I would advise anyone of the timid or remotely uninformed variety from such a mistake. I was so shaken by the experience that I had to pull over to the side of the road for an hour to cry and settle my nerves. The emotional repercussions are ongoing. No price is worth such treatment.

My husband had a 2007 Honda Fit Sport and wanted to purchase a new 2013 model. We originally purchased the 2007 from Appleway Honda so went to test drive the 2013 model. We originally worked with Meg on the test drive. My husband wanted to see the Midnight Plum color but they did not have that color in stock so Meg did a trace and called us when she found out that one was coming into Spokane so when it arrived at a different dealer in Spokane she let us know so that we could see if it was really the color we wanted. We went by and it was the color we wanted. Meg was on vacation the day we wanted to purchase the car so we received a call from Eric W. who told us that he could have that particular car at the dealership in 2 hours. I drove to Spokane and they transferred the Fit from the other dealer and I was out of there in about 3 hours. My husbands name was on the original title so they needed him to sign off for the trade in. Eric drove to our home, about 2 hours from Appleway Honda so my husband could sign the papers. Everyone at Appleway Honda was very helpful and friendly. They all went beyond the call of duty on this purchase. We would definitely purchase any new car from this dealership.

negotiated a 2013 honda fit with tyler p. who was always courteous and timely in our dealings. he made sure i understood the car's operation and details. i added on an extra 4-year warranty, but never felt pressured. in fact, when i was negotiating a price, i felt comfortable doing so. however, i'm not afraid to speak my mind --- so that could have had something to do with my high comfort level. i know buying a new car is not everyone's favorite thing to do. honestly think appleway honda made my buying experience as good as it gets.

The people here were helpful and friendly. We got the car we wanted for a great deal. No complaints! Will go back again when we want to replace our family car, and will recommend to everyone we can.