I recently had our 2014 Honda CRV serviced. I made an appointment on line which was easy. I arrived just before our appointment, and the customer service consultant had my paperwork ready. He kept me up to date during the morning on issues they found during the inspection. I was pleased with his customer service, and loved the clean car post service!

Nick did a great job and finding my needs and tailoring a car exactly how I wanted. He is also very quick to reply when communicating. 10/10

I had my windows fixed! AutoNation Honda provide car service, so I could wait at home. They aim to please!

I had found several vehicles that I was interested in and stopped at Auto Nation Honda on Sprague in Spokane. The people came out to greet us, showed us the vehicle that I was interested in, gave us the keys, how to's, and we headed out for a test drive. We went for several miles to try it on the freeway and streets. Went back to their office, signed the paperwork, the car was washed and the fuel tank was filled on we were on our way home to Central Washington.

My wife and I had a great experience. I feel we got a fare price on the car we bought and our trade in, no hassle experience. Ask for John Richey nice guy very helpful, along with the rest of the sales and finance staff. Thank you.

AutoNation Honda’s service advisor did an excellent job of explaining what was going to happen and kept me informed throughout the whole process. The repair was completed in a timely manner and was well done.

Only Posting this review after giving ample time to be helped and answered. Super disappointed in the finance department. I bought a car a year ago from them and it was awesome. 4 months ago I traded my car in at another lot. I needed to cancel my gap insurance. After getting the run around showing up several times with no one able to help me, Michelle has been an absolute nightmare and down right rude refusing to help with this process( her job). I've left messages after messages. Managers have promised to get to the bottom of the issue but never call me back. Emails have been ignored over and over again. I had such a good experience buying my car that I am in shock at how badly I've been treated. Will never refer or go back to this place.

Auto Nation was great to work with - no pressure sales or up-selling. Sales person, Samer Nemri, was fantastic. Sam was very knowledgeable about the car, its features, and potential options and/or accessories. Overall experience was enjoyable, which is a pleasant change from past experiences with other dealerships.

Brian F at AutoNation in Spokane Valley made buying a car easy and not stressful. He was extremely knowledgeable about Honda and the specific model we were interested in. He introduced us to the Honda service team and even stayed late with us so we could finish paperwork. At the end of the day, he waved us off the lot with a smile.

Great dealership. I have bought two cars with them and they are pleasure to deal with.

Great experience and customer service. We went to four dealerships and decided to purchase our 2018 Honda CR-V LX at AutoNation. John and Eric were great and easy to work with.

Nick was a great sales person. His manager was also very helpful and accommodating to our needs.

Only concern I have is that last time I was in, I was told that the power steering fluid needed to be redone.. This time it wasnt a concern. Don't know what to believe.

Great experience. Gave us fair market for our trade in and treated us kindly. No salesman gimmicks. Quick closing and wonderful service. Sam even came in on his day off to work with us and close the sale.

Eric,Kody and Josh were the best! They helped us every step of way and were very helpful and attentive to our needs. We have sent family and friends to Auto Nation Honda Spokane Valley and will continue to do so. We highly recommend them to everyone!!

The service was great today. Now I am just typing because I need 50 characters. Surveys you need to change your requirements.

Good service and friendly service personnel. I've been coming here for 13 years, bought 3 vehicles from them.

Improve communications between departments, return customer calls after the sale. A happy customer tells 4 people and unhappy one tells 10.

Easy to work with, great salespeople.

My experiment was amazing did not try force me to buy a car really fast they gave me so much option to look at cars to decide what would work for my family!!! I can’t wait to pay off my car I bought and come back and buy another car from them!!!!!!

Typical oil change scheduled service and appointment with acquisition manager to discuss and offer to purchase my 2015 Pilot.

The young service clerk should have looked up my last name to check and see if I had a service plan that covered the cost of my 2018 Honda Ridgeline's first oil change. When presented with the copy of services I asked him to check and it was verified on the computer that I would not have to pay.

Customer Service was professional and courteous. All work and prices were discussed, clarified, and agreed on before car entered shop. A discount was offered! :) No extra waiting due to parts / supplies unavailable. We were given a loaner vehicle to use while car was being serviced. Car was ready in less time than predicted. Car had been washed before returning it to us. GREAT experience.

Very good and professional. I brought my car for an oil change and service. Everyone was very pleasant and helpful.

We purchased a 2018 CR-V Touring from AutoNation Honda in Spokane Valley on 7-22-18. Our experience was as smooth as it could be. Our salesman, Nick, guided us through the process until we agreed on a vehicle. The price was right and the trade-in value of our previous vehicle was excellent. Thank you for all you did for us.

Everyone in the service department is very friendly and professional and they take care of all my car needs. Tyler Torrero is my regular consultant and he has been great to work with, making sure everything is covered and not pushing unneeded services.

They do fantastic work and everyone there is professional yet incredibly nice.

Very happy with service.professional staff and facilities.

They treated me so well! Friendly and professional. Did excellent work and even washed my car! Six stars!!

I've now purchased two new Hondas from this establishment. I appreciate that they take me seriously and I feel they work to get me the best deal possible. Justin, you're the best! Thank you for getting me into my latest purchase.

Purchased a 2018 pilot elite. Price was competitive, sales team was professional and the transaction went very smoothly. Nick, Eric and Dustin all stayed on top of our transaction. We would Recommend AutoNation again. It was also convenient to be able to compare the Highlander and the Pilot side by side since they’re all in the AutoNation family. Edward and Lucy

Car was towed in and they did a computer update.

Excellent service and quick.

Great service and great people. I would recommend to all.

We had an amazing experience with Honda Autonation. their staff are friendly, courteous and not at all pushy! They went above and beyond to get a repair fixed on my new car and I'd DEFINITELY recommend them!

My husband bought a new CRV last December and I just got the HRV to run my clients around the city...quick and sporty with lots of room HAPPY!

Efficent and very nice, They did what they said and they washed my car

I appreciate the honest assessment of needs and their honesty with maintenance that is not of a concern at this point.

I called Autonation Honda and talked with Nick Gunlap,and asked if a certain trim/color CRV was available. Nick had the car waiting for me to test drive an hour later. Nick was very helpful and knowledgeable during the test drive and during the negotiation of the sell price. Nick spent at least 40 minutes showing me all the bells and whistles and hooked up my phone to Bluetooth. From start to finish, Nick and the staff at Autonation Honda were friendly , efficient and very helpful. I would absolutely recommend a friend to purchase a vehicle from Nick.

Repairs were done quickly and techs were very plesantu

Great friendly service. While we waited, Kody, my Salesperson, even endured looking through more than 200 selfies on my daughter’s phone

Just purchased a new CR-V. First time I was able to get the everything done under 4 hrs. Jake Welton gave us superior customer service. Even though he is fairly new at sales, he was eager to make our experience memorable and fast.

Went to AutoNation Acura May 10th, and talked with salesman, Ron Criscione, and test drove a 2009 Chevy Impala. Loved the car. Excellent customer service from Ron. Manager, Brian Pinick, was also terrific. Was very helpful, very pleasant and went the extra mile. The next day, the " Service Air Bag " popped up. Took the car back and Ron had me take the car immediately to the service department. They had to order the replacement part. Car went in Wednesday and I picked it up Wednesday. They took care of everything perfectly. Kudos, Kudos, Kudos. Thank to everyone at AutoNation Acura in the valley.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. I work in a company that employs over 1000 in Spokane. And I have the opportunity to voice to the masses. Word of mouth can be very efficient when conveyed to many. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it. Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.

Best buying experience!!! Went to quite a few dealerships and did the usual wait game.I even sent my husband to LHM to see if they could get me around a payment I wanted and the salesperson told him it wasn't gonna happen ,so when I got home,I called autonation, in the valley talked to Nick Dunlap on the phone,and when we went in, he had estimates ready for us,and we left that eve with a new Honda Pilot, Love my car!!!!

Nick Dunlap was the most helpful salesperson this time around in buying our 2018 Pilot.

I made an appointment, arrived for the appointment and 3 hours later I drove off with a brand new car. The no pressure sales tactics where really appreciated, along with both the friendly and good nature management and financial representative, made this a really good experience. We will buy our next car from this dealer.

Auto nation Spokane highly recommend buying any vehicle you wish from them. Awesome customer service all around. Ask for Nick at the Honda location or ask for Tyler at the Subaru location. Amazing gentleman

They honored their internet price, gave us a choice of colors and a reasonable trade in. Car not ready when we arrived for appointment but was delivered within an hour. They did try to get us to buy an extended warranty but we declined.

Nick was my salesmen and he was incredibly nice and I really enjoyed having him. Thanks

Experience was pretty typical. They were definitely pushing for us to make a purchase that day which we ended up doing after some negotiations. They were overall pleasant and respectful.

Excellent in every way. Third time there. Nothing else to say

All personnel were honestly a pleasure to deal with, and all knowledgeable regarding ALL brands of vehicles.

I was very pleased, and the recall repair did not take very long at all.

Very prompt friendly, no extra sales pitch,They even washed and vacuumed out my car

I was in and out in a very short time. Thanks to the crew there!

I am very happy with the service that Honda Spokane Valley did yesterday. They are always so friendly and do things in a timely manner. Thank you.

My buying experience at Auto Nation Honda was really nice & enjoyable, because Sam listened to me, did not pressure me. He was there to help me find what I was looking for. I came back with my husband to make sure he liked the car as he is a big tall guy and needs to fit!! The purchase was efficient and we were treated with respect.

I had a pleasant experience working with Sam Nemri and managers Eric Witt and Josh Evans at Autonation Honda, who knew a lot about the cars and different available options. They helped find me the car that I was looking for with the color that I wanted as well. Thank you AutoNation.

I had a pleasant experience working with Sam Nemri and managers Eric Witt and Josh Evans at Autonation Honda, who knew a lot about the cars and different available options. They helped find me the car that I was looking for with the color that I wanted as well. Thank you AutoNation. Peter

Airbag recall. Did a good job and even washed my very dirty auto!

I never felt pressured. Every one was very personable, took time, and was extremely patient with all my questions. The whole time I was comfortable with the entire team. Thanks to Nicola, Sam, and Eric.

I am now driving a 2018 Honda Fit. I love this car! This is the first new car I've gotten in about 30 years, so thank you to all of the very nice people I dealt with that day.

The salesman, Josh, answered all my questions with no pressure to buy. The entire purchasing process was smooth and took just over an hour.

Good service and experience. The gentleman who helped me was very thorough and explained everything well

The Honda Rep was very professional and pleasant. He explained everything and offered a military discount. Thank you!

it was good. saw the car i needed with low miles, carfax, and very clean. only bad thing was battery was bad, but don't blame them. had issues with that before. when they go bad little to no sign.

Salesmen was good in finding the car that was within price range and what I was looking for. Then it went downhill from there. Trade in on my used vehicle less then Kelly Blue book while taking $300 off for cracked windshield while selling me a vehicle with chipped windshield. Car had to be detailed twice and still was a poor job. Finance manager guilted a service plan saying it can be removed easily if I changed my mind. Took over ten emails, five calls and finally coming into the office to get it removed which I am still waiting for the reimbursement for the financed amount. Also had to come in asking for plates when I never received a phone call of them coming in. Poor communication, poor buying experience and will never recommend anyone to use this dealership. Car runs rough even though it was ?checked? out. Thought I would be more confident buying from a dealership but now feel a private owner would have been better.

Thank you for all the help. You guys in the service center are the best! Thank you Derek and Taylor from the crew at Northwest Autobody Sandpoint Idaho.

Our best car buying experience of many. AutoNation staff was friendly and very helpful. Special thanks to Brian, Jeremy, Nicola, and Michelle. We really like the Honda Accord we got from you to replace our old Honda Accord.

We have never bought a car with so much ease and professional care as with this dealership...Sam was awesome from the beginning phone call. When we arrived, he and Eric met us in the parking lot at our car. They had readied the new Pilot for us. It was clean and waiting. This is our 2nd Pilot. We love the car! Would highly recommend this dealership to anyone looking for a Honda and a great car-buying experience!

salesman was very nice and polite. Never felt pressured into buying. We felt they gave us a fair trade in value on our car. Over all experience was pleasant which is not always the case when shopping for vehicles. I would recommend anyone looking to buy go check them out.

My salesperson Reiko was really helpful in the purchase of my 2018 Honda HRV and I am loving my new ride thank you very much Reiko Johnson and Auto Nation ☺

I'm in a great position to buy any vehicle of my choosing - current vehicle is paid off and runs great. So my choice was to bide my time and do my homework. For two years I've watched the market on my choice: Toyota Tundra SR5, 5.7l, Double cab, with off-road package in white or charcoal. I've made plenty of calls and asked plenty of questions and then decided this was the month to treat myself. At 8:45 this morning I reached out to AutoNation over a CarGurus posting (list price: "fair"). At 9:36 I got a call from a salesman. After getting more information and asking for pictures I received a spec sheet. Said sheet touted the ever gimmicky marketing ploy of " no-haggle, one price approach on all pre-owned vehicles". I wrote back the saleman stating " I see the "no-haggle, one price approach...... to ensure you get a fair price every time." statement. Keyword appears to be "fair" not "great". I'd like a GREAT offer. My own research shows the cash value of this truck is between $##,### and $##,###. You'll have to come down on the price for me to consider this truck. ...That's when things went south. Saleman writes back: "The prices on our pre-owned stock are 1Price. That means we've built-in the discounts ahead of time as a service to our customers (turns out 90% of our customer's don't enjoy back-and-forth negotiation and haggling), so that you're guaranteed a fair-price, and that price is fixed. I would argue that this Tundra is priced really great! Black Book value is $##,###, and KBB is showing $##,###. The truck isn't fully stock, and has running boards, a 3"/4" lift(can't remember which), a cold air intake on it that is increasing it's value, AND it is Toyota Certified (you can learn about that here) which also increases it's value and carries with it a warranty that is better than on the new ones." Well... he certainly has his markety, gimmicky, condescending, but most importantly patronizing tone down.... yep buddy... you just lost me at "learn". My response: "My offer (bottom line out the door) is $##,###. I don't need to "learn" what Toyota Certified means. I've spent the last two years researching what I want, I'm not in any hurry. If you don't want to work with me over a negotiation for a better price keep me in mind for any future: 2014-2017 Toyota Tundras (SR5, 5.7l, double cab, off-road package in either white or charcoal gray) you may run across." ...and an attempt at recovery from him: "I apologize if I came off patronizing. That was not my intent! I find that a lot of my customers don’t know what Toyota CPO means. I probably should have worded that differently. Ha! I would love to work with you in negotiation if I could, but my hands are tied. It’s a national corporate pricing theme. I’ll do a search for you and see if I can’t find something that matches your specs." Hmmm.... "hands are tied. It’s a national corporate pricing theme" WOW, what a phenomenally poor business model. And... well... I'm not "most people". My parting words: "Well, it was patronizing. "national corporate pricing theme" is not a theme it's a marketing gimmick. Point being I've watched these trucks on CarGurus for the last two years at dealerships within a 500 mile radius of me. Prices go down all the time. There are 5 other trucks listed on the West side and in the Portland area I'm interested in. I've busted my ass and saved and did my homework for 2 years - now is the time to treat myself. I'll take my business from place to place until I land a deal where BOTH parties win. I appreciate your time today. Nothing further need." I guess the salesman didn't understand that while I was taking care of financing and waiting for pictures (those finally arrived at 2:29) I was reading reviews where people had successful negotiations with other sales people there. I guess the salesman didn't understand I had already arranged to start driving up there at 3 pm today HAD he just worked with me. I guess the salesman didn't understand this was a guaranteed sale if the truck checked out and he got it down to better than a "fair" price.

Good car buying experience overall the only thing negative about it was the length of time it took to get the paperwork signed. I love my Equinox so far! And Brian was awesome to work with!

By far the best experience I have ever had at a dealership. Nicola was extremely helpful with the process! Highly recommended

Autonation Honda exceeded our expectations. We purchased a 2006 Chrysler PT Cruiser from Reiko Johnson and she was great all the way. The buying process was quick and easy and we got what we were wanting. With so many car dealers out there trying to scam you it's great to see Autonation Honda is actually customer service driven and doing it right , I would recommend.

I took my vehicle in for recall repair, which went well: easy to schedule and adequate timing. One gripe is that they have broken commutation. I requested one particular service NOT to be performed. It was done anyways, which I don't appreciate, even if it is courtesy.

I am the owner of All Seasons Driving School in Spokane Valley. We purchase and service all of our company and family owned vehicles from AutoNation Honda in Spokane Valley. A fifteen year relationship now. General Manager, Russ Norman and his entire staff of sales people have been nothing short of excellent and treat my staff, referrals and myself as though we are their most important customers. John Ferry , Service Manager has surrounded himself with a top notch team of professionals, who we count on to help manage our fleet. David Winkler has been especially helpful. I rely upon his recommendations regarding our vehicles to see to it that they get the required service at the correct intervals. As a result, we suffer little to no down time, which is paramount to our success. He understands our needs and meets them. I highly recommend everyone give these folks a try at meeting your automotive needs. We are a very demanding customer and they have never fallen short of our expectations. Thank you Scott Yerges

Good dealership, its really the place to go to for a Honda.

Awesome People! Very fun relaxed experience!

Really appreciated my experience at Auto Nation Honda! Josh Vrieling was very helpful in educating me about the cars I was interested in and never rushed me into making a decision about what to buy. The dealership pricing is very straight forward, no hidden fees. I would recommend this dealership to anyone looking to buy a Honda :)

It is always easy to get an appointment in the service department that meets my scheduling needs. They are always good about explaining what they feel needs to be checked or repaired.

Was a great car buying experience. Nick Dunlap, our salesman, was knowledgeable, great personality, and was an enjoyable afternoon at AutoNation, Spokane Valley. Love our CR-V including the way it drives, all the options, how it handles in snow, and gas mileage. One of my favorite options is cruise control option that slows your vehicle down to car lengths you select, then resumes the speed when car you are behind speeds up. Giving the whole experience a big fat 10.

This place sucks. Read their Yelp reviews and see how bad they really are. What a terrible dealership.

I should have read some of the reviews before our purchase. Actually, everything was great until the actual purchasing part. I was paying cash but still was told I had to go thru all the paperwork. They asked for my social security number. I said no, as I was paying cash. The salesman told me it was just for the paperwork but at NO time said that they were actually RUNNING MY CREDIT. I was NEVER told that they did that or were going to until AFTER I purchased the car and was checking my credit online. There it was, a credit inquiry from AutoNation Honda Spokane Valley. I was shocked and upset naturally. Had I wanted my credit checked I would have financed the vehicle. After leaving messages, and not getting return phone calls, I began emailing the sales manager, the salesman and another member of the management team. I was told they legally had to with the new laws on dealerships for terrorists. Ok, I researched it and its most of the way true. However, my issue wasn't that they did it, it was that they didn't disclose that it was 100% necessary for it to be run if I wanted to buy a car there whether I was paying cash or not. They didn't give me the choice. Had they, I probably would have left and found a car from a private seller. It's an integrity issue. And one of the many reasons people don't like dealing with dealerships. Untrustworthy. The car has been having strange issues including the check engine light turning on the very next day, car not wanting to start and so on. I email. They ignore me. But all the while they have been sending me email after email ASKING me to leave feedback. I purposely haven't because I wanted to give them a chance to address the issues with the vehicle. They ignore us. We even left 2 voice mails for the General Manager, Russ Norman. IGNORED. Nothing. No responses to emails. No phone calls. Which means that I have no choice but to leave negative feedback and share our experience. They were all nice when they were "courting" us to be a buyer and literally as soon as we did, it's been awful. I would not recommend anyone look to purchase or lease a vehicle from this dealership.

I should have read some of the reviews before our purchase. Actually, everything was great until the actual purchasing part. I was paying cash but still was told I had to go thru all the paperwork. They asked for my social security number. I said no, as I was paying cash. The salesman told me it was just for the paperwork but at NO time said that they were actually RUNNING MY CREDIT. I was NEVER told that they did that or were going to until AFTER I purchased the car and was checking my credit online. There it was, a credit inquiry from AutoNation Honda Spokane Valley. I was shocked and upset naturally. Had I wanted my credit checked I would have financed the vehicle. After leaving messages, and not getting return phone calls, I began emailing the sales manager, the salesman and another member of the management team. I was told they legally had to with the new laws on dealerships for terrorists. Ok, I researched it and its most of the way true. However, my issue wasn't that they did it, it was that they didn't disclose that it was 100% necessary for it to be run if I wanted to buy a car there whether I was paying cash or not. They didn't give me the choice. Had they, I probably would have left and found a car from a private seller. It's an integrity issue. And one of the many reasons people don't like dealing with dealerships. Untrustworthy. The car has been having strange issues including the check engine light turning on the very next day, car not wanting to start and so on. I email. They ignore me. But all the while they have been sending me email after email ASKING me to leave feedback. I purposely haven't because I wanted to give them a chance to address the issues with the vehicle. They ignore us. We even left 2 voice mails for the General Manager, Russ Norman. IGNORED. Nothing. No responses to emails. No phone calls. Which means that I have no choice but to leave negative feedback and share our experience. They were all nice when they were "courting" us to be a buyer and literally as soon as we did, it's been awful. I would not recommend anyone look to purchase or lease a vehicle from this dealership.

got my mom a new car hybrid here and it's the best, really good people that work here too.

I just sold my old car and wanted to get into something new and exciting. I like the idea of great gas mileage and versatility of AWD. Those two characteristics matched up perfectly in my new Honda HRV. The options are suited to my needs at an affordable price! So far, this SUV is fantastic! Oh, and from the time I walked in the door to the time I drove off took less than two hours! Very competent and efficient staff! Congrats Autonation Honda, I'm a believer!

My scheduled appointment they were expecting me and asked if I had any concerns. Was there about 1 hour just like they said. Very easy and excellent service

An amazing experience, from beginning to end. Nicola and Eric went above and beyond to earn our business. Love our new CR-V!

Great Experience!

I had a great experience with the AutoNation Honda Dealership and the salesman Kody helped me find the perfect car!

Excellent no hassle experience. Honoured limited warranty. This dealer offers great deals and peace of mind.

Thank you all for the great service!!! Nicola, Jeremy & Mike you were the best. We will definitely be back and let everyone we know where the best place in town is to purchase a new car.

Had my vehicle in for routine service. Tyler was helpful in explaining what was done, what would need to be done soon and what could wait for a year or so. He was polite and pleasant to deal with.

Paul is a great sales rep. A+ .He's very accommodating, polite and quick to respond. The car had a crack in the windshield. I was told they'd call me to get it taken care of. But after a few days, I had to be the one to follow up with getting it replaced. However, they were responsive and Safelite called to get me on their schedule. I'd buy my future cars here.

I've purchased new cars before but this was by far the quickest, easiest and friendliest experience! Thank you Anthony and Eric! :)

Everyone very helpful and friendly. Waiting room was clean and coffee was provided.

Pretty good. It was nice to check out several brands of cars in one area with one sales person. No pressure from sales person that felt icky and controlling.

Great group of people working here. Down to earth and honest. Didn't experience any pushiness either. Highly Recommend

Not helpful when needing input on how to address issue that only occurred early morning when starting car - said they couldn't do anything without reproducing issue ...even though I had a clearly reproducible scenario that I could describe for them in detail

They are all extremely helpful.

Good experience with the service department. Oil change,tire rotation and safety check. Explained items that could be addressed, but no pressure. Really appreciated the car wash and some interior vacuum.

Our salesman, Anthony was amazing, outstanding and awesome. The service from all of the crew from the moment we drove onto the lot was the best ever. There was NO high pressure tactics, only polite, professional and special service. Anthony was amazing in every way because he was thorough, kind, soft spoken and most of all patient throughout the process of explaining every detail we needed to know about our new Touring CRV. He made it an exceptional experience and there was not one thing that we didn't like about AutoNation. NO stress whatsoever, just a grand experience along with a beautiful new car.

An average place to purchase a vehicle. A Very good maintenance facility.

Amazing place to purchase a vehicle. The entire staff is awesome and not your usual high pressure type dealers. Anthony, our salesman, was wonderful. Thank you AutoNation for the great pricing you offer and quality service. Will recommend to everyone!

Great people the 2nd time there and both times were great experience will buy my next car there I recommend them for your next car.

Very friendly and knowledgeable.

Never purchasing a vehicle from here ever again. Took them over a month to get us the financial paperwork after trying to get a hold of finance for almost a month (we tried 5 or more times and went in person once). Finally, my father leaves payment with them but they didn't send in the check. Our account ended up overdue and we had a week before his credit would be affected. Tried calling them several times and no returned calls until I called corporate. A sales manager got back to me and then didn't call me back for days. Called corporate again finally got a call back. The general manager hardly seemed apologetic using the excuse that he was out of town. Took a total of almost 2 months for this nightmare to be solved. Save yourself the headache and buy elsewhere.

Changed the spark plugs and adjusted the valves on my 2012 Civic (102,000 miles). Car has more pep now!

Excellent experience. No haggle pricing takes away the anxiety that often accompanies car shopping. Our salesperson , Nicola, was knowledgeable, friendly and non- pressuring. I highly recommend her. The rest of the buying process was smooth as well.

Went to get an oil change knowing that they were going to have to do replace an air filter and do a couple extra things. When I made he appointment the lady in the phone was very helpful and told me it would be $140 total. The day of the appointment Tyler, the service man, gave me a 10 % discount because I forgot my coupon at home and even though the car's computer said I needed a new cabin air filter, told me it was good to go for awhile still. My bill ended up being $83.

My buying experience at Autonation Honda Spokane Valley was excellent. My sales person was very knowledgeable and patient when answering my questions. I did not feel rushed to make my decision. I am very happy with my purchase.

Not a fan! Although we have purchased two new Subarus from Autonation, when we went to purchase our "airport" car, they dropped the ball on numerous things: were supposed to replace the driver's side mirror, but forgot to order it...it seemed to take MORE than two weeks to come in and then needed to be painted to match the car....only to then find out they received the mirror for the passenger side. Why didn't they verify what they ordered is what they received?? Only gave us one car key and it was a hassle to get a second made (because my "airport' car was now in PDX, which they knew...and was why I bought the car!). Then, the car has "special tires" so requires a unique lugnut tool, which I had to buy afterward. They said they would reimburse me the cost, but never followed through. Not a fan of AutoNation Honda. They had ample opportunity to make right, but didn't seem to care after the sale closed!

The staff was horrid! I was insulted my one of the people named Cody. He proceeded to not give me one of my sets of keys after I requested it for a month. If you go here don't work with Cody!

I have never enjoyed the dreaded experience of buying a car from a dealership. The experience was a little better because we emailed and texted while negotiating price. I told my sales person how I wanted to pay (well in advance of purchase day) and when I got to the finance guy he said I couldn't pay that way. Also, the sales person told me I could tip him- underwhelming to say the least!

If you are going to buy a car and what a top quality vehicle at a great price go to honda autonation in spokane valley and ask for sam and eric. They helped me find the perfect minivan, great customer service and had me in and out in no time.

Aaron was so patient and really worked with us to find that perfect car. He was also very nice and respectful to the kids and I, even though they were quite the handful! I am very appreciative of the way that Aaron was patient even though we put him through a lot today. You can tell he has patience because we were there for 5 WHOLE HOURS! Also because my wife couldn't find the perfect car until Aaron and a few other employees helped and detailed the car for us. We all are very appreciative for your service and all that you did for us AutoNation Honda, to help us find a perfect car! With much gratitude, The Mostrom's.

Very pleased with the service I received when I had my car serviced. David was mos helpful explaining what was done and what the problem was I had. I appreciated his telling me.

I love the service department! They have worked on my 2000 honda accord 3 times and I have been pleased every time. I love the fact that they employee many mechanics!

Purchasing from AutoNation Honda was the best car buying experience I have had in all my years. No high-pressure sales tactics and very clear on the best pricing they can do. Overall, highly recommended.

We went to a couple different dealerships and all had great customer service, including AutoNation. In our case it came down to inventory. AutoNation had it and the others didn't. Again the customer service was great. Paperwork was a little arduous, but that was mostly due to our situation. In the middle of the process we thought that we maybe wanted to switch to a white Van, this was a hassle for them but they worked with us through our options, and in the end it worked out. I would recommend.

Not very helpful when informing țhem that we have an extended warranty. "We can't find one, " is their response and then using fear tactics with my wife to coerce her in to getting an erg valve replaced like it was going to cause serious damage to our car. Very bad!

Went to a couple different dealerships and all had great customer service, including AutoNation. In our case it came down to inventory. AutoNation had it and the others didn't. Again the customer service was great. Paperwork was a little arduous, but that was mostly due to our situation. In the middle of the process we thought that we maybe wanted to switch to a white car, this was a hassle for them but they worked with us through our options, and in the end it worked out. I would recommend.

Scheduled an appointment to take my 2015 CRV in for a routine appointment. The service department is friendly and thorough. Plus they don't try to 'upsell' you on things you don't need serviced.

Friendly service with thorough explanations of issues/concerns

The gentleman (Drew?) was great, he informed me after they did my oil service that everything was good, and I still had more visits on my oil package (which I originally thought I had to use in 2 years), but I was glad he didn't try and get one over on me and make me pay for it, when I paid for the oil package when I bought the car. So in that sense, he was thorough in letting me know how things were going with my car and that everything was good, and it was already paid for. Sweet!

Fixed some factory issues. They have been very helpful.

Although I am skeptical of dealerships and usually dread this type of transaction, it was pretty painless. After months of research, I emailed several dealerships. I finally walked into this one for 2 reasons: 1) they offered the best deal, 2) Kody S responded quickly and communicated clearly. He took his time teaching us the technology of the car. The manager was friendly and delivered on his promise of getting us the specific color car we wanted within a few days with no additional charge. They also phoned us to keep us updated. No hassle whatsoever. They are efficient and most importantly, honest. No "hidden" fees. Overall, we liked Kody, his manager, and the business manager (who was polite to us even after we turned down all the extras twice).

The service was great as always. However, I was overcharged for a four-wheel alignment. I was charged $99.95 and the current posted price on the service page is 89.95.

Always pleasant and courteous. Prompt and explanations are in terms I can understand.

It was fine. It was what I expected from Honda. That's why I own one.

We were very happy with everyone that we had contact with. It was the best car buying experience we have had.

I purchased a 2013 Honda Accord on 5/5/2017. Worst experience I have ever had purchasing a vehicle. As the whole experience was horrible, I realized it was due to poor management. I use to see Valley Honda as a reputable dealership that had been around for a whIle and growing up in Valley I saw a dealership that I could trust and had used before in the past with services for my other Honda's. Unexpectedly I found out thing's are different now. I now compare them to any run down, lying, cheating (car lots) you find along Sprague Ave. My advice to others is to check out Dave Smith, George Gee in Cda or anywhere else but this dealership. Always make your vehicle purchase is a happy experience, you deserve it. Good luck on the journey down hill Valley Honda!

Great experience buying our first new car from AutoNation Honda. Our salesman, Josh worked with the manager to get us the best deal we could get. He was very knowledgeable of the car and knows what he's talking about. He took his time to show us how to use every feature of our new honda civic. Highly recommend AutoNation Honda.

Great service!

This dealer obtained and bid lowest sales price for our new CR-V. The salesman (Anthony) was very helpful and we were able to complete this purchase in just a couple of hours.

Great service department, professional service advisors and technicians.

I bought this vehicle and was given a list of 5 items found on the 125 point safety inspection. I was told these items would be fixed and they were. I then took the vehicle to Lithia Jeep to have the 3 prior recall issues fixed (5 days after picking up from Honda), and they did their safety check, only to find that the front differential mount is cracked, and needs to be replaced. This wasn't found in the AutoNation inspection, but upon taking it back to them to reinspect, they found it is an issue, and have agreed to fix for me at no charge. This is what it means to stand behind your words and I will definitely recommend them to my friends and family!

Just an oil change for our CRV, but I appreciate the quick appointment time, the efficiency, friendly staff and of course a super car wash and clean job. Thanks Gentlemen!

Clean facilities, extremely helpful employees. Service manager is always fun to receive help from!

Quick and professional. Clear and concise. I appreciate the care that was taken with my vehicle and with me to get the work done effectively.

NIck is super cool and easy to work with. He was very informative and made the whole experience enjoyable. The entire staff was welcoming and helpful.

After a somewhat poor experience at AutoNation Toyota, Nick at AutoNation Honda took over and was terrific. He was very helpful and informative without being pushy or overbearing. He and the whole staff created a very smooth and satisfying buying experience.

Fast and friendly service !!

Excellent problem solving and customer service! Patrick went out of the way to address a financial issue created by my credit union. GT

Always been friendly and trustworthy. No complaints

Had great no haggle experience buying a used vehicle from this establishment. Our salesperson, Nicholas Dunlap, called me quickly after expressing interest in one of their used vehicles I found online through CarFax and put a hold on it until I could drive clear to Spokane from Oregon to check it out the next day. Nick was great to deal with, very patient and helpful. Our finance person, Michelle, also did an awesome job, cranked out the paperwork very quickly and found us a great, low interest rate. Would definitely deal with these guys again

Cheaper to by out of town on Hondas. Moses lake is $1200 to $2400 Cheaper for the same car exact car.

Worked with Paul originally from the Chevrolet dealership. AutoNation salesman are able to move customers to other dealers if needed which is nice. Paul was extremely helpful and accomadating. We then worked with Jeremy and Nick at the Honda dealership. They both we're very knowledgeable and personable. Ray walked us through the finances and got us on our way in our new CR-V. Also bought the weathertech mats at a discount in the parts department. Overall a very good experience and really excited about our new car.

Sam just sold me a pilot and the experience was great! I brought my energetic two year old along and they were happy to accommodate us. Very nice people.

Great service. Great communication. Will be back for sure.

As always we recieved the excellent service we have come to expect. Great dealership.

We called another local Honda dealer told them the options we were looking for and the price payment we would like to be in. They said that that wasn't going to happen. Then we call the Honda nation and talked to Nick. He said that would be hard to find and that he would do his best and call me back. He called back shortly and said he found a car and he would get it there for me!! It had all the options that we wanted. And he kept our payment exactly where it needed to be. Highly recommend him if you're looking for a car!

The service staff was friendly, professional, and easy to work with.

The people I worked with were all super helpful in assisting me with buying a new vehicle. Right away I felt as though they were all doing their best to help me with this purchase and were honest every step of the way. I appreciated their patience and understanding with me as I learned throughout the process. They were always available to answer questions and Nicola was especially wonderful at helping me make a decision and staying in touch. I would recommend anyone to this dealership, especially to Nicola!

I had owned my car for 10 years when I finally decided to get a new one. I found the car I wanted. The salesman did everything he could to help me with this car. However the finance lady Michelle, had everything messed up on the first paperwork. So we changed a couple of things and resigned the paperwork. Come to find out that while she was on her vacation the paperwork was still wrong, and i had to sign it a third time for her incompetence from the very beginning. This is the first car that I have ever financed and i can definitely without a doubt say that I will never use auto nation honda again to find myself a car. Nor would I ever refer anyone there.

Kody and Eric (Used Car Sales Manager) were very easy to work with and professional. They were a credit to Honda Auto Nation and I would not hesitate to recommend each of them very highly to anyone purchasing a car.

I had owned my car for 10 years when I finally decided to get a new one. I found the car I wanted. The salesman did everything he could to help me with this car. However the finance lady Michelle, had everything messed up on the first paperwork. So we changed a couple of things and resigned the paperwork. Come to find out that while she was on her vacation the paperwork was still wrong, and i had to sign it a third time for her incompetence from the very beginning. This is the first car that I have ever financed and i can definitely without a doubt say that I will never use auto nation honda again to find myself a car. Nor would I ever refer anyone there.

The folks at the Honda dealership (Josh & Raymond) were friendly, not over bearing, and sensitive to our time since we needed to do our transaction in two same day visits. The car drives great and the AutoNation experience was a great one

Excellent!!!! Great service. John was very informative, not pushy and answered all my questions!! They washed my car and vacuumed it too!

Efficient no need to negotiate pricing from this excellent dealership! My daughter wanted a Honda Fit; a great little car with 35 mpg. I found two in the color she wanted in our area. One in Spokane (not at this dealership) and the 2nd here, at AutoNation Honda. Our sales person, Justin, at Honda AutoNation was excellent and efficient. He knew we were shopping around and provided a reasonable price right up front. Saved me lots of time and the trauma of "haggling." Everyone at this dealership was helpful and informative. I would shop here again.

Always super helpful!

Very friendly and wonderful salesmen. Thank you Nick for making the process stress free and putting up with my 120 questions :)

Service advisor asked I not work him in the future because of a negative response to the survey they requested I complete. I will go elsewhere for all Honda service and vehicles.

Straightforward no bs, no pressure dealings. Sam, Jon, Josh & rest of staff were great. 2017 cr-v turbo is an awesome drive.

Very satisfied with all the people we dealt with. Got a much better trade in than expected. This is the 3rd Honda purchased from this dealership.

Buyer beware when you buy used car sometimes you have problems that they traded in and you don't know about it like I have an EVAP code and a misfire code fix them it's fair enough so fine EVAP code

Had a great experience with Kody and the rest of the team here. Not too pushy, listened to me and worked within my budget. Will definitely be visiting again!

I bought my car from an AutoNation in Dulles, VA, in December 2016 and have not looked back on it a single second. After driving cross-country, the car has not had any sort of issues. However, about two weeks ago I took a trip down to OR and my radiator cracked. I received shoddy service from the garage that was closest to me: radiator reservoir cap that was lost was not replaced, oil mileage on the computer was not reset, the check engine light was not reset, my old coolant bottle was thrown in the back of my car with a few drops of coolant that stuck to the floor. To sum it up, I was frustrated and upset for receiving such service. A few days later I found myself at the AutoNation Honda to get the cap put on, and get my coolant flushed and replaced since it had leaked out of the open reservoir tank. Drew assisted me and was extremely polite, professional, and reliable. The maintenance light which had come on because the computer wasn't reset when my oil was changed in OR was no longer on. The car was cleaned and spotless. I didn't have issues again, until yesterday when my car overheated. I proceeded to take it to AutoNation Honda in Spokane, and I received stellar service again. Drew explained everything that had occurred with the radiator, the cooling, and additional tests that can be completed if it occurs again. My coolant was replaced, and I was not charged for it. The service was extremely fast too, all of this work was completed in two and a half hours. I would highly recommend buying a car from here (which I've never done) simply because of AutoNation's great service and attention to detail. I am a fan for life and it would take a lot of convincing to get me to move away from Honda's at this point, as well as AutoNation as a dealer.

We were very happy with our experience with Autonation Honda! We had some concerns about the car we bought, and they worked to remedy the problem. We still were a bit concerned, and they honored their no-haggle 5-day/250 mile return policy and let us return the car. But over the next several days they kept watching for a car that fit our requirements. After about 4 days they called with a perfect match for us! We bought it and are so pleased! Josh, John, and Eric we're great to work with and really went the extra mile! We definitely recommend going to Autonation Honda for your next car!

Super friendly staff, clean, and helpful. They definitely go the extra mile and I love the no haggle price and 3 day guarantee.

we are waiting for manager to call us regarding repairs. Hopefully Eric keeps his word and help us with these repairs.

BEWARE: This seems to me to either be a big misunderstanding or just plain fraud, but since I have tried multiple times to contact the manager and since he always seems to be with a "client", I am leaning towards fraud. We drove from Seattle to Spokane to purchase a 2016 Accord which on The website and on paper seemed to be in almost new condition. The salesman and the manager waited for us after closing hours as the drive took longer than we expected. It was dark and we weren't able to thoroughly inspect the vehicle and we relied on the 182 Point inspection for the detailed description of the vehicle. It wasn't until we filled out the paperwork and the car was legally ours we realized that one of the fog light was missing, the seat had a cigarette burn mark and the bumper had a crack on it. We told one of the sales man before leaving the lot and he told us the warranty would take care of that since the car had a 182 point inspection which the parts in question were in satisfactory condition when the inspection was conducted. Both the manager and the salesman Knowledged the damages prior to us leaving the lot with the vehicle . Fast-forward two weeks after the purchase of the vehicle, we went to a different auto nation dealership to get the repairs done, as we were promised coverage for the fees. I contacted the sales man (Jake), Who originally sold us the vehicle and when he checked with his manager , they denied fixing the existing damages although the damages occurred prior to us purchasing the vehicle. Jake was very helpful and tried to help us remedy this issue, but was not able to authorize any repairs. And now we are stuck with $3,340.13 repair bill that came with this "Honda certified " certificate and also 182 point inspection. The salesman has confirmed the damages of the vehicle occurred before we purchased it and also we have emailed previous owner to get the condition of the vehicle prior to releasing it to AutoNation. We feel as if we've been scammed with a bogus 182 point inspection and we are demanding restitution even if it has to involve the court system. We will let the public know of the outcome.

w We only have had the new car a few days.Our experience from the time we drove on the lot,to the time we left was nothing but great.Nick was very professional and helpful.He was extremely good at explainling the functions of the car.T hey did not have the car on the lot that we wanted but said they could get it.They got it in a timely matter.We really liked Nick because he did not pressure us,also Michelle did a great job explaining the finances.We will reccomed Nick and Honda Auto Nation.

We worked with Josh V. purchasing a car. I was really nervous about the whole car buying process and we had been dragging our feet about buying a new car, but it turned out to be the best experience. Our salesperson was a no-pressure salesman, not pushy, super professional, and very helpful. That is why we bought from him and from this dealership. He was the Best! Finance was also a great experience, our Finance manager was so nice and a pleasure to work with, and the Delivery was great. Nick went over all the features, was very thorough and knowledgeable. We would recommend this dealership to anyone and will continue to come to this dealership, even with other Honda dealerships minutes from our house. Great experience, Great customer service A++++++++++

I have been a Honda owner for many years. I have had awesome experiences with every Honda I have owned. I just bought a CRV and love it. I expect it will give me another many years of great driving. It's very good looking, very comfortable, I felt at home in it immediately. I really can't say enough good things about Honda. I had a very nice and helpful salesman who showed me all the capabilities of the CRV. Looking forward to many good times with this vehicle!

This is the 3rd time I have purchased a vehicle from Spokane Valley Honda (AutoNation) over the last 15 years or so. Regardless of who I have dealt with over the years, everyone has always been helpful and accommodating. On this occassion, Josh was professional, knowledgeable, and considerate of my time. I was looking for a good used car for my teenager and he found her one that she loves. Thanks again!

Started at Chat on the internet and met Nick Dunlap via email. Proceeded to probe on buying a what looked like a nice used BMW and had a great buying experience. As a former FORD Dealer (1980's) I was impressed on how everyone at the Vly Honda store handled themselves and did exactly as they said. I would highly recommend Nick to anyone interested in a a hassle free auto purchase.

They sold me car saying it had 115 thousand miles when it actually had 149 thousand on it. Now they won't do the right thing. Not right what they did. I need help. Happy to come back to let you all know, Auto Nation did the right thing and refunded some of my money back. I'm not greedy, so I'm happy with what they refunded. Thank you.

Buying a car, with the help of my sales person, Nick Dunlap, was the best experience I have ever had while purchasing a vehicle. My husband and I each bought a car from him. He was knowledgeable, helpful, respectful, and polite. If I owned a dealership I would certainly want him with me. He is an amazing asset to the dealership.

For the second time in two years we have received Great Service from AutoNation Honda! I feel very comfortable going to see Sam at AutoNation Honda with our vehicle needs. I picked up our Highlander yesterday after a detail and some previously agreed on fixes and it looked Amazing. I appreciate the personal and professional care and service! Thank you, Richard Reeder

Our first pleasant service in our many years of purchasing Vechiles from all Brands . We chose to stay with Honda and are so Glad we did! Our over all sales Man Sam was professional and Knowledgeable in Honda Lines & Products!! Definitely coming. Back Thank You

Very professional and pleasant.

Thank you Nick. You are the best salesperson ever. You ent the extra mile & are able to think out of the box. It is rare these days to get the excellent, professional service you provided. Arlene Murrell

I had a great experience with Justin Daniel and with Raymond. Mine was a tricky financing situation and I love the car buying process as much as I love the dentist. Hate them both! No offense to my dentist or to Justin and the people at Honda AutoNation Spokane Valley. They both made the process less stressful and I really feel they care about me and my situation. Thanks so very much. New customer for life!

Hands down Anthony was the coolest car salesman iv met, you can tell this guy likes to work on cars and trunks, mainly trucks from my experience, when I totally changed my mind on something it didn't faze him, when I found the car I did want and I didn't like the final price nor payments he asked what I wanted and he got it. Never felt pressured or annoyed which was refreshing. Thanks Anthony you sold me that car man! P.s. love the car!

My husband and I went to autonation to look at Pilots. We had not intended to buy a car yet, we were just checking everything out and relooking at some vehicles we had already looked at. Our salesperson that came out to deal with us was Melissa. She is still fairly new but helped us as much as she could. The experience with her was pleasant. The only reason I am giving only four stars instead of five is because I feel like they could have came down on the price more but claimed they couldn't. Besides that, everyone we dealt with was great. We did end up purchasing a Pilot and so far it seems great. One of the sales managers told me I could come back and they would teach me about the many features of the car. This is my second car that I have purchased from this lot, however, it was Foothills Auto Group the first time I purchased a car. I would definitely recommend at least checking this dealership out. As I said previously, the only reason I don't feel like they get five stars is because of not working with us on the price better. But the people themselves were pretty neat to deal with. Go talk to Melissa if you want a new car.

Great experience. You are still working with car people who try to get you to buy but not too pushy. Overall good experience other then the wait to get everything signed

They are very professional and make you feel at home.

We just purchased an immaculate 2005 Cadillac CTS from Auto Nation and I cant tell you how quickly they processed the whole transaction. The sales staff was super nice and efficient! I would totally recommend them. The car itself is fantastic and we got a great deal! A++

Smooth and Easy Process. This is our second car we have purchased from Autonation Honda. Thank you!

We spoke with 3 dealers in our region. AutoNation Honda offered the best deal, but just as important, their team of sales and finance folks were very professional and accommodating. We appreciated the time they took to be sure we understood how to use the car's features. The salesperson was very friendly and patient with us. There was no high pressure, just very customer-focused service.

Purchasing a 2012 Honda Pilot from Melissa at Valley Honda was a no pressure enjoyable experience. I love my "new" Honda!

We really liked our salesman Jake, but don't believe them when they say that they're "very qualified master auto mechanics" do a thorough inspection of all the cars. We took our car that we bought from them to our mechanic at Pete's Honda and found out that there was several maintenance issues. Our mechanic was surprised that a big car dealership like autonation hadn't changed the filters, transmission fluid or replaced a worn serpentine belt. I took the car back to autonation & asked them to address these maintenance concerns which took less then a hour for my mechanic to do. Jake's boss said "oh, we don't do maintenance checks on the cars, we only do safety inspections on the cars.

Super impressed with the staff at Autonation Honda! Eric and the rest of the guys went above and beyond to help me out. I originally went in to get some information about possibly getting a 2014 Honda pilot cause my wife and I gave up on the 2017 Honda Ridgeline due to receiving a lot of wrong/ missed informed information on the 2017 ridgeline from Larry H. Miller Honda. But Eric and the staff at Autonation Honda took the time to explain to me about all the features in the 2017 Honda Ridgeline and asked me what my wanted specially in the ridgeline and next thing I knew he had exactly what I needed in stock and I was able to surprise my wife by picking her up from work in her brand new 2017 Honda Ridgeline. My wife was so surprised and speechless that she got her dream car. Thank you Eric and the staff at Autonation Honda for making this a Christmas to remember!

A big shout out to Kody and John at Auto Nation Honda in Spokane. I went in with an impossible situation. I was upsidedown on my vehicle and needed to lower my payments, John said, "Nothing is impossible", (awe a quote from the good book). Anyway, it took only moments for them to have me into a 2016 new CRV and my payments were $100 less than I was paying. Thanks so much.

The whole Honda autonation team was amazing. I would never go anywhere else to buy a vehicle. No pressure, they showed me every option available, and explained everything. Great team at the Honda lot!

After our beloved '99 camry was rear ended and totalled by our insurance we began looking for a new vehicle. We had a vehicle in mind but had no idea that we would actually get a 2009 honda civic ex fully loaded. I have to say that Ron Criscione is wonderful to have worked with getting this car. I experienced no pushiness, he seemed to genuinely care which car we picked not just the one with the highest price tag as this was our first time working with a dealership. We drove away feeling that we made a great purchase, it has now been about 2 1/2 weeks since we got the car and we love the car. I recommend going to autonation first when buying a car.

I can only give a 4 because I have no other references to compare to. Although being my first time, it was a good experience. Dustin helped me out and was very timely, prepared, and I didn't feel pushed into anything. It was a comfortable smooth transaction and I walked out a happy customer.

You'll Love your experience with Auto Nation Honda in Spokane Valley! They Qickly acquired the car we wanted from another local dealership and gave us a great deal. We found paint damage on the new car, the sales and service staff moved quickly to get the car repainted for us. We love Auto Nation!

Great service! We went to several other dealerships and the car quality and sales knowledge of the product they were selling was fantastic. We did leave without purchasing to check product reviews and were very happy to finalize our deal with this dealership and Kody Sturgis.

My purchase of a new odyssey from Valley Honda was an excellent experience in all respect. Nick was very helpful in helping me select the model. He got the car in from another dealer on short notice. Very friendly and helpful staff.

Excellent customer service, I received a great explanation of everything I was signing, car was a decent price.

Just bought a 2016 Honda CRV. Everything was handled very professionally from the initial demo to the final signing of the paperwork. We got the car we wanted at the right price and financing. We highly recommend Sam Nemri and crew. They handled the sale with low pressure and great courtesy.

Clean and honest

I was supposed to get a call back from this place to fix a recall on my Honda... still waiting. Poor customer service!! Little do they know that I am a potential customer as I am searching for a different vehicle. Not with them now!!

We went to AutoNation Honda for a recall repair on my 2004 Honda Pilot and ended up leaving with a 2016 CR-V EX. This was not exactly what I had planned for the day, but I was so impressed with the features and handling of the CR-V that my wife and I decided to buy it. Usually I dread shopping for a new vehicle but during negotiations for the CR-V our sales person, Nick Dunlap, did everything he could to make it a smooth process. We have had the new vehicle for just over a week and both of us are extremely happy with its handling and fuel economy. Couldn't ask for better. We both happily recommend AutoNation Honda!

I bought a new Honda CR-V and I'm very satisfied with the sales staff and especially satisfied with the vehicle. I took my first road trip this past weekend, about 150 miles each way, and encountered heavy fog which turned to a light rain then bright sunshine and on the return trip lots of strong side winds. I expected a lot and the Honda lived up to my expectations, especially handling the winds well.

Outstanding service from Justin and Jeremy on our new car purchase! My wife loves her Honda CRV. Your staff is friendly and knowledgable which made our car choice easy. Matt Madsen

Thank you Spokane Valley Honda Auto Nation for making my Honda CRV a very enjoyable experience. Jake was the best, and I would definitely recommend him and Auto Nation to anyone looking to purchase a new or used car. First time Honda owner and lovin it!!!!

Thanks to Nick for helping me get my dream Honda Pilot! He make it possible to deliver my car all the way here in Seattle. Yes, I would recommend this to my friends..

Brought our own financing with wiring instructions to buy a truck that we had a signed agreement on. We were told that they would hold our truck up to 5 days unless we wanted to use their financing after we signed everything. My husband, a minority, was asked to 'sign paperwork to prove he wasn't a terrorist.' This was a humiliating and degrading experience. Complained to the GM only to hear excuses, not an apology for the awful experience. I can't imagine describing paperwork as 'terrorist' documents to anyone or telling customers who just spent a lot of money and signed all the paperwork that they can wait 5 days to get their vehicle. This dealership couldn't even be bothered to call the bank and ask for the wire on a Monday morning. When our bank made 3 calls about sending the wire the receptionist said the finance manager was not in even though we just talked to him. We have never been treated so poorly or like our business was so unappreciated. Needless to say we told them they could keep the truck. We'll go somewhere else.

No pressure sale. They answered all our questions and gave us the information we needed to make our decision. Love our new Honda CRV

Bought a new car there last fall and had a great experience, but their service department is the worst!!! I will be taking my vehicle to Coeur d'Alene Honda or Pete's Honda for maintenance from now on! They will never have my business again!

The young lady who showed me cars was the perfect one for me. She found my dream car for me! The people there were all friendly and helpful. I would recommend this place to anyone looking for a vehicle!

Quick thanks to Rich And Christian also special thanks to Justin. You guys made us very happy.

Really good experience .

At 63 years old, I may have just had my best experience ever in acquiring a new car by dealing with AutoNation Honda of Spokane Valley, WA. Their salesman, Justin Daniel, was extremely knowledgeable about the vehicle, a 2017 Honda Ridgeline, even though they didn't have, nor yet had, one in stock. The numbers came out just as I was expecting, with none of the other "games" other dealerships tried to play or manipulate with. From beginning to end, I felt I was treated fairly, efficiently and respectfully. And besides that, my wife and I are absolutely LOVING our new truck!! I would highly recommend anyone to deal with AutoNation Honda, Spokane Valley. I have not received anything in exchange for this review.

THE WORST EXPERIENCE EVER! I bought a PT Cruiser in 2013 and it was excruciating. The deal took hours and by the time I signed the contract I was exhausted. The person who wrote the contract kept hammering me about buying the extended warranty and I repeatedly said NO, but I capitulated just to get out the door. If that wasn't bad enough after the first wash the coating they put on the hood washed off and revealed the clear coat was completely faded. Now I have an issue with the radiator and find out that the policy was for 3 years and ran out in January, so my car is not covered. What a SCAM! I would never recommend Auto Nation to anyone.

New to Spokane, I needed a new car but was not sure of where to go or who to trust. Autonation Honda listened to what I wanted in a car and never pressured me to go above the price I was comfortable at. The service team went above and beyond to make sure my needs were met and performed fast and excellent service. They do put their customers first here.

Very nice experience salesperson Justin was informative but not pushy. Waiting for finalizing but so far all good. Love my crv

I have recently purchased a Honda CRV from AutoNation Honda Spokane Valley. I shopped around and found out that they offered the best deal I could get for my dream car in this area. Dealers in this dealership are very responsive, nice and professional. They did everything they could in order to meet my requirements. In contrast, I had from so-so to very bad experiences with other dealerships in the same region while I was shopping for the same car. In summary, I highly recommend this dealership. Most importantly to me among all, I feel that I got the best deal for my car, which I enjoy every day.

Great experience. Staff was very helpful and friendly.

They gave me all the required information plus a good deal over the email; As a result, I had time to think about all the options before the real deal.

Hi All, I dreaded going to get a different car. You know how it normally is! As soon as you pull into the driveway you are met by hungry, high pressure sales people who want to sell you a car whether it is the right one for you or not. WELL, Not at Autonation Honda Spokane Valley! Loved our experience there. We were treated with "kid gloves" and they went out of their way to make us feel comfortable and very special. Great job folks! Cheers to all of you!!! Barb Litchfield

I can't say enough about this Perfect Dealership! They are so welcoming and professional! I truly enjoyed my entire experience there. I had multiple employees help me find exactly what I needed! I even kept them after hours and they smiled and offered me juice and water! I am honestly pleasantly surprised at just how organized, professional, and complete their service was! Huge Huge Shout out to Russ, Reiko, and Christen! Thank you so very much!

Great experience. Was able to get just we wanted.

This is not the first time I've visited and used the service department. I just had to fork over $2,600 for a couple of repairs and maintenance updates. Well, it was worth every penny. They have not only fixed and "refreshed " my 11 year old car, but they back it up. They have treated me as if I brought in a $40,000 vehicle, not an 11 year old CR-V. Thank you to Honda of Spokane!

excellent salesman. smooth sale. kody sturgis is probably the best i ever dealt with. josh in finance was way too pushy to buy extra coverages,etc and had to be told after being asked repeatedly three times that my snswer was NO to all the extras. this is NOT an admirable characteristic!

My experience with Bette, my sales person and her sales support team made my buying a car there the best experience I've ever had at any dealership. They're honest, helpful, knowledgeable , friendly and great people to deal with.

I have purchased several vehicles from here over the past few years, and will not shop anywhere else. Employees have always been dedicated to helping me out.

Very helpful staff. The car we bought was awesome couldn't be happier

★˜¨¨★˜¨¨¯¯¨¨˜¤.¸`*•.¸*•¸★☆☆Five Stars☆☆★¸•*¸.•*´¸.¤˜¨¨¯¯¨¨˜★¨¨˜★ Love my new Honda CRV! Smooth and quiet ride! Thank you Nick & Melai and the rest of the team for a great experience! Thank you! Mike and Karen Block

Dan Strong earns an A+ for customer service. Thanks very much, Dan!

Nick Dunlap did a very nice job presenting the 2013 Honda Accord EXL and showing me the tech features. Great car and good experience!

Appreciate the help at AutoNation in Spokane Valley. The folks were informative without being pushy and were very patient with our intensive car search. We are happy with our experience and new car! Thanks!

Mr. Customer Service! That"s Sam Nemri. From the time we shook hands and introduced himself until I drove off the lot with my brand new HR-V, Sam's approached to customer service was outstanding. We talked about the importance of taking care of customer and how it passes on to family, friends, and co-workers. He was proactive in crunching the numbers that was satisfactory to my financial need. Keep it up Sam!!!

We love our Honda CR-V. We met Caleb and told him what we were looking for and he brought us to a great deal on an SUV. He answered our questions, was friendly, and easy going. We never felt pressured through the whole deal. Caleb worked on getting us a great price for the vehicle. Jordan handled the financing and made it fun, quick and professional. Jordan did a great job on getting us the best deal for our money. We had a great time at AutoNation Honda Spokane Valley. Thank you Caleb and Jordan for helping us get a great CR-V.

Amazing customer service, friendly staff, honest, polite and friendly conversations.

Sam Nemri helped my husband and I purchase my leased car. He was great and tried to make this process very easy. Jordan helped us with financing and he was fantastic. The atmosphere there was great and we will be back to purchase our next vehicle.

I had a great time working with the sales dept. Caleb Englert helped me in a huge way, everyone was kind and respectful. If I needed another car this is where I would go!

We went in knowing what we needed in a van, and what we were able to pay. They exceeded our expectations by not only finding us an Odyssey that had more than we wanted, but met our price as well. Josh was friendly, and easy going, we never felt pressured through the whole deal. Financing was quick and handled very professionally. The next day I noticed a factory defect on the van, drove into the dealership, and it was dealt with immediately and effectively. The phrase, "We just want to make sure you (our customers) are happy", was repeated over and over; and their actions backed up their words!

I recently purchased a 2016 Honda Fit from AutoNation Honda. I already had a high opinion of them, having purchased a Honda Fit from them back in 2007, when I was married. Newly divorced, I was a little apprehensive about negotiating a car deal on my own. My salesperson, Kody Sturgis was friendly, knowledgeable and easy to work with. I received a great deal on my trade-in and am extremely happy with my new Fit!

Working with Sam Nemri was awesome! He listened to what I wanted, didn't put any high pressure sales techniques on me and found me a car that I love! Highly recommended.

Great customer service. I went in and got my car the next day. Honda Civic 2016. I love it! Really comfortable ride. Also Samer Nemri helped me purchase my veacle. He was really helpful with all the questions I had.

I had an excellent experience purchasing a new Honda Civic from Samer Nemri. Friendly, top quality service and product knowledge made my buying experience easy and enjoyable. I would recommend calling Samer to my friends and family.

Very poor service. Our daughters' nearly-new car was in there for over 8 weeks - when we finally were able to pick it up we didn't get but 4 blocks away before the car locked up & we had to limp to the side of the road. They FORGOT to align the tires!? And we recently discovered they also didn't screw in the hood properly - it was being held on by just 2 screws that we were able to un-screw with our bare hands. She drives from the Valley to Cheney every day - this was so dangerous & scary! I don't know anything about cars, we count on the "experts" to do it right. These aren't experts & while everyone seemed 'nice' enough, that isn't enough - the overall experience was very negative & we will never be back.

I had one major request during my service on April 28th, check the battery, since the battery was dead the morning before. I was told the battery was fine, only to have the car die at the airport the very next day. A friend had used my car to drop me off. I felt totally horrible that my friend now had to deal with my car while I'm jumping on a plane. Great friend. Incompetent service department. I am now in the market to find a new auto service business....

I love driving my new Honda Civic, it's an awesome car with great gas mileage! A very smooth ride. I really appreciate the great customer service that I got at Autonation Honda Spokane Valley. They were welcoming and answered any question that I had. Being my first time leasing a car, I had a ton of questions. Now I feel comfortable with the deal and educated about leasing. Thanks to Nick and the rest of the crew!

Justin and the rest of the staff did a great job and were extremely professional

Just purchased a 2013 Honda Odyssey from Nick! From the first initial contact via e-mail, we felt extremely comfortable! Nick Dunlap was friendly, courteous and respectful. He asked us what we were looking for, offered recommendations, options in different vehicles BUT NEVER pressured us in any way. The whole process was easy and actually fun! Everyone at the dealership made us feel like part of the family and not strangers! Thank you EVERYONE! Respectfully

I had a great time leasing my first car with Chris at Honda Autonation. They really don't pressure you and make you comfortable.

It was my first car and I'm really satisfied with an employee named Samer Nemri who gave exceptional customer service. I was highly satisfied with his work. I can see that he knows his job and is really passionate for what he does. I highly recommend him for future customers. Good job.

WELL DONE Josh!!! LOVE OUR NEW CRV TOURING. EASY AND QUICK. THANKS SO MUCH JOSH. WELL DONE

Just purchased a 2013 Honda Odyssey from Nick! From the first initial contact via e-mail, we felt extremely comfortable! Nick Dunlap was friendly, courteous and respectful. He asked us what we were looking for, offered recommendations, options in different vehicles BUT NEVER pressured us in any way. The whole process was easy and actually fun! Everyone at the dealership made us feel like part of the family and not strangers! Thank you EVERYONE! Respectfully, Andy and Cobi E.

Just purchased a 2013 Honda Odyssey from Nick! From the first initial contact via e-mail, we felt extremely comfortable! Nick Dunlap was friendly, courteous and respectful. He asked us what we were looking for, offered recommendations, options in different vehicles BUT NEVER pressured us in any way. The whole process was easy and actually fun! Everyone at the dealership made us feel like part of the family and not strangers! Thank you EVERYONE!

Just purchased a 2013 Honda Odyssey from Nick! From the first initial contact via e-mail, we felt extremely comfortable! Nick Dunlap was friendly, courteous and respectful. He asked us what we were looking for, offered recommendations, options in different vehicles BUT NEVER pressured us in any way. The whole process was easy and actually fun! Everyone at the dealership made us feel like part of the family and not strangers! Thank you EVERYONE! Respectfully, Andy and Cobi Eernisse

I couldn't have asked for a more relaxed day of buying a car. This was our second time purchasing a car through Autonation. We loved Josh Evans so much that we requested having him help us again! Jordan the finance manager was very personable and made the signing process a breeze! We were in and out with ease and are wonderfully happy with our bright and shiny 2016 Honda civic! I'm confident that our next vehicle will be through them as well!

Bought my first brand new car and Justin Daniel was amazing. Very helpful and lots of patience. I LOVE my 2016 Honda civic!!!!!!

Bought my first brand new car from Justin Daniel. He was wonderful to work with. He got me the payments I wanted and a beautiful car . I love my 2016 Honda civic! !!!

I just bought a Honda HRV from AutoNation Honda, I worked with Justin who was great, very friendly and helpful. I was also impressed with Jordan the finance mgr. Both were very patient with me since it's been 18 years since I bought a car. Thank you for the stress free experience.

I cannot imagine a better experience buying a car. Our salesperson, Caleb Englert worked diligently with us under very difficult circumstances to provide a price that was more than fare. He was completely up front with us about everything. The pricing and trade in valuation was excellent. He gave us plenty of time to consider options and never exerted any pressure during the process. Our purchase was the result of the airbag recall involving systems made by Takeda. We need a car immediately that our daughter could drive immediately cross country from Spokane to the Midwest. Due to her employment situation, she had to be on the road in a very short period of time. We determined that the only option was to trade in the recalled vehicle for an appropriately safe car. So we traded in for a Honda certified pre-owed car. We have purchased all of our cars through an AutoNation dealer in our area and knew that this company was very reliable. This proved to be true. Mr. Englert was both very understanding of our predicament and did not take advantage of our difficult situation. More than that, he and his manager agreed to adjust the trade-in value and price significantly in order to make the entire process more palatable. Additionally, Mr. Englert eased many potential delays and difficulties (our title to the trade-in was here in Illinois, we are insured in Illinois and our daughter is a resident of Illinois) making the entire process smooth and understandable. At a time when we were all quote agitated and concerned, Mr. Englert conducted himself in such a truly professional manner that the entire situation was greatly eased. Our daughter is now on her way in a safe car that she is happy with and we have paid a price we consider to be VERY fair. There is no way that I would ever go to any other Honda dealer in Spokane, and I would urge anyone thinking about buying a Honda to go to AutoNation and ask for Caleb Englert. He is your man (his manager in this, Rich Costa, also provided help and consent to all arrangements and we thank him here as well).

My wife bought a new, 2016, Honda CR-V Touring edition from the folks at Auto Nation Honda in Spokane Valley, WA. They gave her top dollar for her trade-in and a good price for her new SUV. Everything they said they'd do, they did. Exceptional service by Meredith, Yev and Russ in the transaction. Meredith was great with her communications through the entire process. We would highly recommend this dealership and their products.

Justin was helpful and not pushy! I enjoyed working with him and everyone else at valley honda autonation. I am loving my Honda Fit!!!

I don't like car shopping, but Joshua Evens at AutoNation Honda made my experience easy. He listened to me and in minutes we were test driving the Honda CR-V I bought. The process was easy and in a timely manner. He has me as a customer and I will be passing his name on to friends.

Everyone was really nice and friendly. Are salesman was very helpful with our questions and so was the general manager. Even the gentleman that did the final papers was funny and friendly. Would definitely recommend them! Loving our 2016 Honda Cr-v

By far the easiest and most satisfying car buying experience I've ever had. This CRV was a gift for a family member. Listen to me: these folks are extraordinary! I highly recommend our salesman, Tylor. He was honest, helpful and PATIENT. He worked well with his manager (wish I could remember his name) and between the two of them, they came up with a deal we couldn't pass up. When we signed papers, we were pleasantly surprised the license and taxes had already been included rather than added on after the deal was completed. Since the car was a gift to a family member to be picked up on a different day, when he arrived, the car was ready to go, filled with gas and had a commercial sized bow on the hood. We will definitely check at Auto Nation Honda the next time we look for a car. Who knows, this family who has previously owned Toyota/Lexus's for 20yrs. might be ready for a switch to Honda! Loved these guys! ' '

Picked the car out that I wanted online. Went to the dealer. Quick and easy. Nick was the sales man. Recommend him to anyone

The sales person calls number of times. Could not reach me Do emailed a number of times. But when i finally emailed back that another company could not get me a loan on desired wishes. He didn't return any phoned nor emails. Then next day files app out online and he returned on email since saying he received app and asked what car i was interested in and that was it. Been 4days and nothing. To prior of knowing my history her was annoyingly bugging.

This is the second purchase we made at AutoNation Honda and we could not have been more pleased. Not only did we end up with a car we fell in love with, the sales person was extremely knowledgeable about our vehicle. We also never felt pressured into getting something we were not financially comfortable with.

It would be much appreciated if your advertising department would quit blowing up Craigslist with your postings out in the West Plains, you are ruining Caigslist!!! Please keep your postings in Spokane as we don't care about the cars you have for sale!!! Thanks

Had the pleasure of meeting Dan Strong, a bright young salesman eager to please. Dan wasn't pushy at all and let my wife and I explore the ins and outs of as many vehicles as we wanted. We had our toddler with us and Dan was even excited to help out and see how the car seat worked with the car for the test drive. After we decided on a car the entire team was great in getting a sale finalized while our little guy ran circles around cars in the showroom (one of which we took home). The longest process, especially while trying to entertain a toddler, was with financials and extended warranties; important info though and necessary to know depending on your needs. After all was said and done, Dan gave us a final walk through of the car showing all features again and how everything worked. We drove away in our new car happy and proud new owners. Thank you Dan Strong and the entire AutoNation Honda Spokane Valley team!

Just picked up a 2015 Honda Civic coupe, love it! I worked with Josh Evans, he was awesome, not pushy, easy going, and wanted me to leave happy.

Love the car. Bluetooth could be better...

Very nice experience in AutoNation Honda!! I purchased a pre-owned Nissan Versa at a good price I think. Worked with Dan and Nick, and both of them were both very helpful.

Leased a 2016 Honda CR-V from this dealership a few weeks ago. Worked with Joshua Evans. I always anticipate that these lease agreements will be a battle in order to get my desired monthly payment low. However, I think this was the fastest experience I've ever had to get the monthly payment down. Last time I worked with downtown Larry H. Miller Honda, I was at the dealership for 6 1/2 hours arguing monthly payments. I believe I was only in this dealership for 3-4 hours, and they really worked with me to get it where I needed it to be. Satisfied with the outcome, car is bomb.

I had a great experience with Samer at AutoNation Honda. I wrecked my truck a few weeks ago and needed something fairly quick. I had an idea of the type of vehicle I wanted and he had my wife and I drive a few different vehicles. In the end, the Honda CR-V, which he suggested to begin with, fit us perfectly. Before this the newest vehicle I had was a 1997, no I am driving a 2016 and feel great! Highly knowledgeable and not pushy, great customer service.

We had a very positive experience at AutoNation Honda Valley when we purchased a pre-owned 2012 Honda Odyssey and traded in our 2009 Honda Pilot. We primarily worked with two salespeople, Josh and Kody, and both were very nice and helpful. Overall our questions were answered and all the staff we dealt with was fair in negotiations for the purchase and trade, except for having to wait a very long time for a business manager to be available to complete our purchase (this was an anomaly according to staff). Follow-up post-sale has been excellent as well. We would shop there again.

Joshua Evans helped me pick out my new Honda CRV. It took me several months to decide just what model would best suit me and he was always pleasant and patient. After sever test drives, he helped me to find the perfect one just for me. Joshua also carefully explained all the features and also programmed the blue tooth with my cell phone. I highly recommend Auto Nation Spokane Valley to assist anyone who is looking to purchase an automobile - Just ask for Joshua to help you pick out the vehicle that will be best for you.

We had a great experience and this is our second purchase. If they had a full-size pickup, I'd be buying my next Honda from them.

We are trying to clean up our credit and want to lower our monthly expenses. Justin at AutoNation Honda help us find a nice used vehicle and trade in our Odyssey. We love our new Acadia and the financial manager bent over backwards to help us find the best financing possible. We look forward to working with AutoNation Honda, Justin and Christian in the future.

I had an amazing experience at Autonation working with Justin Daniel. This is the first time I have ever leased a car. The atmosphere was professional and Justin and the manager were especially amazing in helping me find the perfect car at the right price point for me. Not once did I feel pressured into a sale, or that I was simply being sold, I felt that Justin truly had my best interest in mind. I have had my car for a couple weeks now and am still as in love with it as I was the day when I first drove it off the lot. I would not hesitate to recommend your services, and the help of Justin in particular. Thank you so much for all of your help.

Really liked the sales part, but the financing was long and exhausting.

Very friendly sales staff. Caleb, Yev, and Nick all took part in getting us the right vehicle. Very happy with our Accord and we will likely keep Hondas for the rest of our lives. If you're looking for a Honda anywhere near Washington, this is the place to go.

We did purchase a cr-v. Had a good experience. The service was very good.

I loved my car buying experience. My needs were considered and I was shown a better car option than what I originally had in mind. All the workers treated me great. They explained everything they did and I left the dealership extremely happy.

I worked with Sam and he was very helpful and tried to get me into the car he best thought fit my wants. They worked me a good deal. I love my car

Caleb, our salesman, was very knowledgeable. The finance manager was as well and didn't make us feel pressured in any way. We will definitely be buying from them again and again for years to come!

We communicated with Michelle, and she was incredible. Most hassle free car buying experience ever. No hassle, no drama, no "Let me talk to my Sales Manager" BS! We told her the price we wanted to pay for our Jeep Commander, n she nailed it. When we got to the dealership, it was already idling, warmed up n ready. One hr later we took it home. Kudos!!!

Guy runs red light. Guy hits my husband in the driver's door of our Honda Fit with his SUV doing about 35 mph. Husband walks away unharmed! Our car is totaled. Thus begins a one-month stressful struggle to replace our car. We were on a time crunch because the guy’s insurance only covered a rental car for a short time and we were very specific in our needs, which turned out to be rare… We tried working with FIVE different dealers to get the car we wanted. Four of them were very motivated to sell us a car, but only Automation was interested in selling us the car WE WANTED. They ended up searching nationwide and finding our car several states away. They were more than fair in their negotiations — in fact, I believe they came out behind, but justified it for the service. Notably, with all the other dealers, we had to find the car we wanted ourselves and then ask them to get it!. And in the end, Justin, Rich and Russ of Automation Honda in Spokane Valley came through for us! Another dealer with which we worked originally took our deposit, had us sign papers, made us wait a week feeling like we were done, and then told us they couldn’t get the car we wanted after all - would we settle for a more expensive model we didn’t want? No. Automation called us just in time, and they COULD get the car we wanted, and then they actually delivered it, as promised. In fact, they made it happen even faster than we thought was possible, saving us much expense and trouble of renting and borrowing vehicles in the meantime. We are grateful to Justin, Rich and Russ and heartily recommend working with them. There is often little difference in what different dealers can do, but these guys made it happen and went above and beyond for us in their level of service.

Needed to buy a car, my husband hates the process so I started everything, found the car and worked with the sales rep, they were all very attentive, helped me make it as easy as possible, and helped us get what we needed and wanted in the price range we wanted!! If I find a need for a new rig again I'll definitely be going back!!

did a few extras for me when I came in which did not cost them anything but helped me

We were looking for a vehicle it would be easier for my husband to get in and out of. We asked about using our car as a trade in on a lease. After everything being answered and explained we were not able to lease a new vehicle but we're given a great option of purchasing one we qualified for. We decided to purchase it, did all the paperwork and took the car home. We were contacted the next day to let us know funding had been approved at a lower interest with lower payments and a higher trade in amount than originally stated. We had NEVER had a dealer do this before. The staff at Auto Nation Honda Spokane Valley is the best we have EVER dealt with!!! Thank you Justin, John, Brett and Josh!

No games and I was treated with respect. I flew over to get my 2016 Honda HRV-EXL. The deal was exactly what we discussed on the phone. Kody Sturgis was our salesman and he was awesome!! Jon the sales manger and Brett the business managers were great to deal with. Kody actually made by a car enjoyable. All of the staff were honest and did what they said they would. I would highly recommended purchasing a car at AutoNation Honda Spokane Valley! It is worth the drive or flight over. Ask for Kody.

We traded in our Acura RL for a new Honda CRV-Touring and was very pleased with sales agent Brady Patterson's knowledge & professionalism, Jordan Kammarcal, Finance Manager and the others there involved in the smooth transaction. We would certainly recommend AutoNation Honda Spokane Valley to others.

I buy car it was very nice Customer service I glade I buy I went and thank u for Nick ..

We had another great experience with AutoNation Honda a few weeks ago. We have been struggling to find the right car for my husband for months and finally we found it. The process of getting our Subaru was super easy. Meg, our sales person was thoughtful, and helpful and efficient. We came in preapproved and they helped us get an even better rate! They are awesome! This is the 3rd car we have gotten from them and won't be the last. Thanks!

low stress low pressure I brought a buddy with me we did are home work and new exactly what we wanted and knew the terms interest rate, payment and what I wanted to spend, and we said we wanted to be all wrapped up in an hour and the majority of the deal was done in 60min spent another 45 minutes finishing the money end and learning about the car. I highly recommend doing your research before you go it levels the playing field so your relaxed and they are relaxed, i think thats key we didn't get a dream deal we paid $2000 less then MSRP. Meg was great and very knowledgable and friendly my only grip is the the 25-30 min lock up with the fincance guy and the hole gap insurance speal I think that could be stream lined down to half he was very professional but a little intimdating. I would recommend people to go to auto nation i would like to think there changing the drama of buying a new car i know some of the tricks still are present but we didn't have salesmen running us down and we got to go at our own pace I would say 4.5 out of 5

Our experience was great - although surprisingly long. We got there at 10:30 and didn't leave with our new used car till 3:30. Meg was our salesperson and she was very helpful in helping us choose the used car that best meet our budget and needs. OK, we spent more money than we planned to but that was our fault, not hers. We did spend a bunch of time in the "finance" office getting the extended warranty sales pitch. Before you make the buying decision Honda is the most reliable car mfgr on the planet. After you've made the decision they tell you what can go wrong and how much it might cost you. Surprisingly - after listening to the pitch for 30 minutes and saying "no thank you" they cut the price in half. There must be a huge margin on that stuff. In any case (and we did take the half price warranty deal) we are very pleased with the car, with Meg and the deal we got. I'd rather it were 2 hours shorter but otherwise I am happy I bought the car there.

We purchased a used Toyota Tundra from AutoNation in early July. Samer Nemri was our salesman and he was excellent. Very satisfied with the purchase.

My wife and I despise dealing with car dealerships. Most of them are high pressure, rude and game players. Auto Nation Spokane of Honda is different. Yes different than the rest. I live in MT and hands down Kody Sturgis played no games. He gave me a price and he was true to his word. Here is the home run. Kody arranged an associate to drive to MT and pick my wife and I up! Drive us back to the dealership in Spokane. And guess what there was no surprises.... They were true to their word not to mention pick us up so that we didn't have to drive two vehicles back to MT. All I can say is WOW... Auto Nation of Spokane. Additionally Josh and the finance guy were incredible. All around incredible experience. I will spread the word how great you guys are.

Awesome experience!!!! I just bought an HR-V from Auto Nation Honda & it was very easy, stress free & no BS. The sales people in here are extremely nice and are ready and willing to do as much as possible to earn your business. They are very friendly. Kudos to BreAnne Stewart (Sales Consultant- UNFORTUNATELY she no longer works there), Netharly Yaeger (Sales Consultant) & Rich Costa (Sales Manager). They are all awesome, and made my buying experience a really pleasant one. The only thing that I was not to crazy about is that they really Push hard (the finance guy) to purchase the warranty add on. But they are honest about it & not like the downtown dealer that just try to sneak it in. If you are in the market for a new Honda, Auto nation is the place to go & Netharly is the person to seek.

Went to downtown Honda and my experince was horrible! I felt like I was being pushed into buying a car that I wasn't 100% sold on. The saleman there were very slimy. AutoNation Honda in the Valley was a much different experience. No pushy salemen, and they can show you other brands besides Honda! The best part was they wont bring you out pricing that makes you feel like you are being ripped off. So see them!

I recently bought a car from AutoNation Honda and it was best experiance I've had buying a car. Nick Dunlap was my sales person and I highly reccommend dealing with him if you buy a car. He spend around 2 hours with me showing me 5 different cars on 5 different lots. He was very knowledgable about all the vehicles and found us a car we love! The only thing I did not like about AutoNation as the Showroom only had 2 cars in it and the walls were all plain white? Very strange for a Honda dealership. Go see Nick Dunlap if you ever buy a car!

So incredibly disappointed with our experience here!! We were promptly helped by Meg Glover-Cloutier. They didn't have what we were looking for but we were shown another option that we loved. We were told she would run some numbers & email us right away. Having been preapproved by our credit union for 30k, we were ready to make a decision as soon as we got the email... well, we didn't get the email that evening as promised & we didn't even get it the next day!!! We haven't heard ANYTHING back at all in three days!!! We were really excited about the idea of buying that car but now we are taking our business elsewhere!

Went to Auto Nation to buy a car. Joshua Evans helped us out. He was awesome! He let us browse and wasn't pushy. He's a very down to earth guy and has a great sense of humor. He made the whole process a lot easier and fun. Excellent salesperson with amazing customer service. Thank you Joshua! And thank you AutoNation! We love our new Cobalt!

I searched online and found a 2003 Honda Accord that I liked at first glance. It was easy to reserve the car online. I made a fully refundable deposit in order to reserve the car for 3 days so nobody could buy the car during this time period. When I arrived at the Dealership, they had the car ready with my name in the window. They even let me keep the car for a few hours while I took some extra time to figure out if this was the right car for me. Meg, my sales representative, was very patient with me and knowledgeable. I highly recommend Meg Glover-Cloutier and Josh Evans for their excellent customer service and sales skills. I had a very positive experience with both of them. Even though I did not buy the 2003 Honda Accord due to my interior color preferences, Meg helped me to find the right car that I liked best. I also want to take a moment to thank Jon Fogal and Christian Kriegel for taking the extra time to thoroughly answer all of my questions and helping me to weigh the pros and cons in my decision making process. They made it very easy to trade in my older car, too! I also want to thank Lori Moore for her outstanding service in the Service Department. My overall experience with AutoNation Honda and their professional staff has been exceptionally unbelievable! I am also impressed with their "3 day cooling off period." Most dealerships will not offer it, but AutoNation Honda wants their customers to be truly satisfied with their decision. I give them a true 5 star rating because they hired the right people to rightly represent AutoNation Honda! -- "Who are you going to call?" "AutoNation Honda!

I purchased a 2001 Suzuki xl7 from autonation honda spokane 2 weeks ago after being reassured thats it had passed a used car check the water pump went out called the service department about repair and to get a quote we waited 4 days only to get a quote for the repair almost as much as we paid for the vehicle and being told that if we bring it to them they would do the repairs them would take it to another shop for the repair. I was told to call the sales manager but he wasn't able to take my call. Called the shop that they said they would send it to and was quoted less then half the amount. Feeling bad about sending friends and family to autonation honda spokane who purchased vehicles. I guess after going from Appleway to autonation they no longer have integrity they had.

We have had 2 services performed by the dealership and both of the repairs still are problematic. The service center now wants to charge more to fix the exact same problem that we already paid to have done. They claim that the work they previoulsy performed did fix PART of the problem, but the exact same issues and symptoms exist. Not very impressed so far.

Mr. Evens, Great work!! You were outstanding and enjoyed working with you. Our purchase was simple. Thank you for all your hard work!!

I purchased a 2004 Ford Excursion from the dealer on 2/7/2015. The transaction went smoothly, albeit, they need more closers on staff to provide a less than 4 hour total purchasing experience with 2 toddlers and 3 other kids under 8. The issue that I am having is that I repeatedly have called to have a part installed that was promised to be installed at closing, and they NEVER call back, except when I made a phone call to the general manager; I get a call back, and they order the WRONG PART, even though I specify in photos and emails the correct part to order. we are going on OVER 10 WEEKS since we closed the deal, and Autonation Honda has not made good on installing the part. Also, I have called to request information on where the windshield was replaced so that I can have warranty work performed on the seal that has separated from the top of the windshield, and THEY NEVER CALL BACK! Am I sensing a common theme here? Autonation markets itself on customer service and loyalty. This is my second Autonation purchase, and I want the general manager to make it right, not another ten weeks from now, but a phone call in the next week, is that too much to ask? You can find me by the vehicle type and year and sale date at the top! Just give me a call!

I purchased a 2004 Ford Excursion from the dealer on 2/7/2015. The transaction went smoothly, albeit, they need more closers on staff to provide a less than 4 hour total purchasing experience with 2 toddlers and 3 other kids under 8. The issue that I am having is that I repeatedly have called to have a part installed that was promised to be installed at closing, and they NEVER call back, except when I made a phone call to the general manager; I get a call back, and they order the WRONG PART, even though I specify in photos and emails the correct part to order. we are going on OVER 10 WEEKS since we closed the deal, and Autonation Honda has not made good on installing the part. Also, I have called to request information on where the windshield was replaced so that I can have warranty work performed on the seal that has separated from the top of the windshield, and THEY NEVER CALL BACK! Am I sensing a common theme here? Autonation markets itself on customer service and loyalty. This is my second Autonation purchase, and I want the general manager to make it right, not another ten weeks from now, but a phone call in the next week, is that too much to ask? You can find me by the vehicle type and year and sale date at the top! Just give me a call!

Ok the Sale guy was great Justin, As for when to close on the deal with the finance guy there was only one guy in the office so we waited and waited and we almost walked out for it took so long to get in the office. I would like to say we waited about 1.5 hrs before we got into the office. So Idea to help with this process have more then one finance person in the office

We had a great experience working with Samer Nemri and Jon Fogle. We walked away with a van that exceeded our expectations are and excited for this to be our family car for many years to come!

After shopping around I settled on auto nation to purchase my 2015 Honda CR-V. Nick Johnson in sales was Excellent! Very knowledgeable, and able to answer all of my questions. The atmosphere was relaxed, I never felt pressured, and they worked with me and my budget. Go to auto nation and ask for Nick, you won't be disappointed.

We recently bought a used car from AutoNation Honda Spokane Valley. I loved dealing with Samer Nemri, the sales person. He is very knowledgeable, and honest. I highly recommend Samer for any one who cares about honesty and buying a Honda. I assure you will not be disappointed. The process of signing paperwork took longer than expected but we didn't mind.

CUSTOMER SERVICES is everything ... Thank You Sam for helping me find what I wanted .... nice inventory and prices!

I've been in for repairs a few times in the past 6 months and Jeremy in the service department is always helpful and working hard to get me back on the road quickly. Even calling back with a lower quote when he identified a pricing discrepancy. How often does that happen? Appreciate the honesty and attention to great customer service!

Loved this dealership. Recently purchased a used car from Honda and I am very pleased. Customer service was remarkable. Cody was our salesman and I told him what I was looking for and what I wanted to spend. He had the car out in the lot waiting for my test drive. He did not try to "upgrade" us to a Honda. We received 2 years of roadside assistance and oil changes for $1 along with the bonus of 3 months of XM radio. Thank you Cody. We will be back when upgrading to a newer car. There is a mechanical issue possibly with the car, which we knew about before purchasing, waiting to hear back from our personal mechanic on the status of the car. Will upgrade rating if the issue is exactly what we were told.

One of the most frustrating experiences I have ever had. I was told we were good on a vehicle and that paperwork was getting done for 3 days and then find out they weren't doing anything. Thanks for screwing us over and not even caring.

I was treated extremely well by Meg my sales person. All the stall was helpful. I love my new Honda Fit. I love the way it drives and looks. I'm happy every time I drive it. I keep it spotless because it looks great and I want everyone to see it at it's best. The mileage is great. Majil Fausel

Personable and pleasant. Liked the ease of pricing and the excellent customer service.

Very helpful. Found us what we were looking for. Helpful in getting us a nice interest rate.

Justin Daniel and the rest of the staff really helped me out. We looked at a few options before settling on the perfect one. They really went above and beyond to help me get this car at a rate that worked for me.

Everyone at this facility has been extremely helpful in every aspect of my dealings with them.

After a test showed a low battery, they offered to replace it for $125. My wife called me with this quote and I thought it was fair and reasonable. A few minutes later, she texts me that we are going to have to replace the battery cables because our existing "3rd party" battery has stretched the cables. The new cables are going to cost $250 and would have to be ordered. They proceed to install the new battery and hook it up to the existing (remember, these won't work because they are stretched) cables. They send her on her way. When I hear about this, I'm miffed. So I call the dealership and speak to Kyle. I ask him if I were to replace the battery on my own, with a 3rd party battery with the same size studs as what are currently in the vehicle, will the existing cables work? "Probably" is his reply. I tell him to take the new battery out and put in the existing battery. In the meantime, my wife had already left the dealership and now has to go back. I am furious about the up selling of things to people who may or may not understand (my wife doesn't know the first thing about battery studs and cables). But, I'm even more angry that they sent her out on the road with a "temporary" fix. Who does that? We are a two-Honda vehicle family. Both were purchased from this dealership. Congratulations, you have now lost a customer for life. There are too many options out there, a shady dealership doesn't need to be that option. Stay away people!

Purchasing my 2015 Honda Accord EX sedan was a pleasant experience buying from AutoNation Honda in Spokane Valley and salesman Jon Fogal. Jim

Bought my 2002 Jeep Cherokee. Service was awesome, salesman was knowledgable, very nice and helpful. Was a smooth transaction and great buying experience.

The manager Joe at Auto Nation in Spokane Valley worked with me personally! As a single female parent, I was afraid of being treated unequally but I found it to be just the opposite. Jon, was my salesman and he was so caring and patient and went beyond making me feel satisfied with my new car. I can't say enough words to express my thanks! Auto nation will treat you like family!

everyone was friendly, helpful and professional. We drove 600 miles to reach autonation and was not disappointed in any way. I will recommend autonation Honda to anyone wishing to purchase a new or used vehicle!

Come see me! We'll get you taken care of big time!

From the minute we walked in the door, Josh Evans was the ideal salesman, focused on helping me get the car that fit my needs. He never tried to pigeon-hole my needs into a different car. His honest, friendly enthusiasm was refreshing after having been met the stereotypical "Car Salesman" at some other dealerships we had visited. He went out of his way, coming in on a busy holiday he had off, to help us locate and complete the purchase of our car. If you need a car, you should visit AutoNation and ask for Josh. If you need an SUV, you should definitely check out the Honda Pilot. I'm loving mine. Unlike SUV-wannabees (Minivans masquerading as SUVs.), the Pilot has great visibility and ample room. It hauls LOADS of cargo without looking like a truck like a few other SUVs. The Pilot interior has all the comforts and amenities I want without feeling overstuffed, making my driving experience relaxed and easy.--even in the snow ice. The Pilot traction and drive are stable and dependable, AND, I finally had to fill up the gas tank. With a mix of town driving and a short highway drive, my PIlot gave me 22 miles per gallon on the first tank! I can't rate quality of repairs because I haven't needed any; but I can rate my Pilot and the sales experience at AutoNation with Josh as 10 stars!

This was the first time I purchased a car online and Tony Crego was amazing. He answered all my questions in a direct and forth right manner. I never felt like he was telling me what I wanted to hear just to make a sale. Tony took the time to get to know us and followed thru immediately when he heard of a vehicle we might be interested in. He did such a good job matching us to the vehicles we needed that we ended up buying TWO vehicles! I will definately return to autonation, no matter that it is hundreds of miles away. Now my husband and I both have the vehicles we need and wanted at reasonable prices. Lastly, the vehicles at autonation were fairly priced. You can't beat excellent customer service and fair prices!

Both Meg and Jon who worked at the dealership were very helpful in making sure I got the car I wanted (since there was only one in five states). Jon was extremely helpful in explaining all the "extras" in the car to me. I say extras even though they are standard gear because I have not had a new car in 25 years, so my car is all "do it yourself." I would say the only issue I had was in the signing of the documents when I picked up my car. For some reason they wait until the end to try and get you to buy all the extended warranties. Then they try and freak you out by saying all the things that could go wrong. I just bought a brand new car! How can anything go wrong in the first year? Suppose it could, but it's under warranty then. I think if they are going to offer those extended warranties they should be brought up in the initial running of the numbers. Had I had those numbers, I could have adjusted and probably purchased the "Care Plan." But because they try and get you at the end of the deal, I only purchased the oil change plan. As far as the sales folks go, however, they did a great job, they kept me informed, they would provide information I asked for. And a few of the other salesman who didn't know me congratulated me on my way the door that day.

We bought a new Accord from the internet sales manager Meg Glover-Cloutier. We agreed to a price online.They had the color and trim level we wanted. The vehicle was completely prepped & ready to go when we drove over to pick it up. Very excellent experience all around. Ms.Glover-Cloutier was remarkably professional as well as Nate the finance manager. Do your research, make a fair offer, and this is the way to purchase a new vehicle.

We bought a new Accord from the internet sales manager Meg Glover-Cloutier. We agreed to a price online.They had the color and trim level we wanted. The vehicle was completely prepped & ready to go when we drove over to pick it up. Very excellent experience all around. Ms.Glover-Cloutier was remarkably professional as well as Nate the finance manager. Do your research, make a fair offer, and this is the way to purchase a new vehicle.

We bought a new Accord from the internet sales manager Meg Glover-Cloutier. We agreed to a price online.They had the color and trim level we wanted. The vehicle was completely prepped & ready to go when we drove over to pick it up. Very excellent experience all around. Ms.Glover-Cloutier was remarkably professional as well as Nate the finance manager. Do your research, make a fair offer, and this is the way to purchase a new vehicle.

Josh was so good to us, explaining the purchase process, showing us the car's features and how to use them, setting up the Bluetooth for me. He even washed my husband's truck while we worked with the financial guy, and he did an amazing job on a really dirty vehicle! Now, how's that for customer service? Above and beyond.

We are from Alaska and needed a traveling car for the lower 48. Meg from AutoNation Honda in Spokane Valley was no nonsense, listened and was extremely informative. At no time did we feel pressured to do anything. USAA had an absolute deal going on for discounts as well as Honda having a knockout financial deal that made the icing on top! I would highly recommend this dealership.

Really bad experience. Our daughter went in for 3 recall notices and left paying $170 for a new gas cap and windshield wipers. She told them she smelled gas and the "check engine" light was on. The gas cap itself says that if is cracked it can cause that light to illuminate. It was, in fact, cracked, but instead of checking that first they ran an expensive diagnostics program on it, then told her she needed a new cap. She is 21 years old and that was her first experience in handling a car issue on her own. They completely took advantage of her, and when we found out we called them immediately. Their response was nothing short of slimy. A lot of fast talking and no effort to have a reasonable conversation. We will NEVER do business with AutoNation Honda again. It is discouraging to encounter a business like this one.

In spite of several pretty big bumps along the buying process, the end result was me being a satisfied owner of the new Honda I had been shopping for. I would have indicated 4.5 on the Buying Process and Customer Service, but that option was not available. My initial contact was via Internet, by soliciting information about the Honda I was seeking. AutoNation Honda Spokane Valley, responded promptly and even though I was not immediately responsive, they continued to let me know they were there and willing to discuss my purchase. The friendliness of the entire staff was wonderful and did not feel at all forced or rehearsed. All the staff I met were low-pressure, all-around nice folks and easy to get along with. I particularly appreciated the attention to detail and open, honest communication with General Sales Manager, Jennifer Spink. We spoke many times and her patience and thorough answers to my questions and concerns, was superb and ultimately led me to the successful purchase of my new HONDA. I would definitely recommend AutoNation Honda Spokane Valley.

In spite of several pretty big bumps along the buying process, the end result was me being a satisfied owner of the new Honda I had been shopping for. I would have indicated 4.5 on the Buying Process and Customer Service, but that option was not available. My initial contact was via Internet, by soliciting information about the Honda I was seeking. AutoNation Honda Spokane Valley, responded promptly and even though I was not immediately responsive, they continued to let me know they were there and willing to discuss my purchase. The friendliness of the entire staff was wonderful and did not feel at all forced or rehearsed. All the staff I met were low-pressure, all-around nice folks and easy to get along with. I particularly appreciated the attention to detail and open, honest communication with General Sales Manager, Jeannie Spink. We spoke many times and her patience and thorough answers to my questions and concerns, was superb and ultimately led me to the successful purchase of my new HONDA. I would definitely recommend AutoNation Honda Spokane Valley.

Friendly and knowledgable staff. Contacting John through Internet sales was the person who made us decide to choose Honda in the valley at AutoNation. Very helpful and low-key.

We gave Nick the specifications of what we wanted and he produced a vehicle that exceeded our expectations in every way. His knowledge of the vehicle was phenomenal. The vehicle had more features than we thought we could get and the price point was below what we had provided as the top of our budget. We love the car, Auto Nation Honda in Spokane Valley, and most of all Nick. If you are in the market for a vehicle, be sure to go to Spokane Valley Honda and ask for Nick. You will be glad you did.

We gave Nick the specifications of what we wanted and he produced a vehicle that exceeded our expectations in every way. His knowledge of the vehicle was phenomenal. The vehicle had more features than we thought we could get and the price point was below what we had provided as the top of our budget. We love the car, Auto Nation Honda in Spokane Valley, all the staff at the dealership, and most of all Nick. If you are in the market for a vehicle, be sure to go to Spokane Valley Honda and ask for Nick. You will be glad you did.

I used the USAA car buying service so the price was already set and to save time on the buying process. I had a pre-approved USAA loan and an appointment to test drive the CRV, It shouldn't have taken 3.5 hours to buy the vehicle. Although I got a good price, I did not like sitting there for hours waiting for the paperwork to get prepared so I could sign.

Our car buying experience for a new Honda CRV was very pleasant, thanks to Nick Johnson (sales). He was competent, thorough, and very knowledgeable about the Honda product line. I would recommend Nick wholeheartedly.

We just bought an Accord Hybrid...quite hard to find. They had one and we were able to buy it at what I thought was a very good price. The sales people very all excellent we dealt with. Even the closing paperwork person (from Branson, MO is all I remember) was a very nice guy. I was not happy to be "pressured" to buy an extended warranty at closing. I had just paid more than I did for my first house, and now I was "offered" a deal to pay another $5000 to "cover the very expensive computers, etc. in the car". This is just after I was told the car with proper maintenance should go 200,000 miles possibly. Then, after I said no (thanks to my wife) I was offered the same coverage at a very substantial discount. Again, after my "no" I was told I could buy parts of it "al-a-carte". I wasn't told this until I had said no more than once. I believe car sales people would have a better reputation if they would present this at the beginning and tell me I could buy just certain parts. I don't blame Valley Honda. I'm sure this is industry wide. They are just doing their job and we all know these extended warranties are HUGE business and money makers. We are bombarded with the offers even at WalMart when you buy a $25 razer. Next time I will be ready for it. So I don't blame Mr. Branson. It's his job and I understand it's in the industry now. I just will remember it will be coming if I ever have to buy another car. You never know at my age.

Great help, friendly atmosphere, even better price.

Sales women was great, made feel at home. Not pushy like past experinces. Facilities where very clean, they took pride in apperance. And if you took 5 steps there would be someone there asking if you need help. The whole experince was exceputial. I would do bussiness and refer them to anyone. Thank you Honda

Meg Glover responded to my online inquiry about a new CRV immediately and was very knowledgable and helpful at the dealership. The initial quote was actually a little below the KBB fair purchase price. That part of the purchase was excellent. The gentleman who handled the final paperwork was more of a pressure salesman and we ended up buying and extended warranty I wish we hadn't after we left the dealership. Expect a smooth sales pitch at that point.

AutoNation Honda exceeded my expectations. Everything transpired as it should, even when there was a problem with the vehicle after we drove home, which the service department is still resolving. Every AutoNation person has done nothing but express that they want us to be satisfied with our purchase and they'll do whatever they have to so that will be the end result.

I have always had great service even the last time when my appointment was incorrectly scheduled for three months later. They got me in right away anyway and gave me $10 off for the inconvenience.

I worked with Appleway Honda and Reiko Johnson to get a new Honda CRV. They made the process very easy and not stressful at all. I liked how I was treated and the process was very smooth. I can't say enough great things about Appleway Honda and their service. The whole process was completed quickly and seamlessly I had completed part of it a few days before over email. Reiko is very conscientious and checked on my experience with buying my car before I got it and a few times after to make sure everything was going fine. I can also say the service department is top notch, they worked on my used 2007 CRV and always went above and beyond to make sure I was satisfied.

I worked with Appleway Honda and Reiko Johnson to get a new Honda CRV. They made the process very easy and not stressful at all. I liked how I was treated and the process was very smooth. I can't say enough great things about Appleway Honda and their service. The whole process was completed quickly and seamlessly I had completed part of it a few days before over email. Reiko is very conscientious and checked on my experience with buying my car before I got it and a few times after to make sure everything was going fine. I can also say the service department is top notch, they worked on my used 2007 CRV and always went above and beyond to make sure I was satisfied.

WORST SERVICE EVER. Would never recommend this place to anyone. Horrible horrible horrible.

Me gusto buen vendedor wuaooo cualquiera soñaria con un carro asi

Success

I appreciated all the people at AutoNation Honda in Spokane. They were personable, knowledgeable, honest and attentive. I highly recommend this dealership. And special thanks to Jon Fogal for all your professionalism. You're right, I love this car!

Overall it was a very stress free buying experience at Auto Nation, Spokane Valley. The only thing to watch out for is the extra costs they enjoy tacking on. It doesn't seem like you have a choice in regards to paying for these "ring protector" stickers they put behind the handles, as well as the splash guards. We did pay extra for the mats (somewhat expensive), but hopefully worth it with all the rain, mud and snow in Spokane. The other thing to watch out for is the Gap Insurance. In the state of Washington your insurance company can provide you that coverage at a very low cost. USAA only charges 50 cents extra per month!! Washington, I have been told, is unique for this. The dealership will try to talk you in to buying theirs, so check with your insurance company first!! Otherwise, super nice at Auto Nation, and Meg, our salesperson, took lots of time showing us want we wanted to see. We are happy with our new car!

A very nice place to buy an use car or new car. A lot of experience in customer service and honesty.

We started working with AutoNation in 7/14. We selected a Honda Odyssey EX after much research with Costco discounts and multiple dealers. We worked with Megan Glover and Sean Perry, sales manager. They both worked hard to get us the car in the color we wanted. We agreed on a price that was acceptable to both of us. We picked up our car on 8/23/14. All went well until it was time for the final papers to be signed. We were then introduced to Nate Doggert, finance director. For 45 min. he tried to sell us Honda Care, a vehicle service contract. He was very nice to us at first but when we told him we were definitely not interest in the contract, he just wouldn't stop pushing us. We felt we were held hostage because we still had to sign the final papers with him before we could have our car. When he finally gave in, he was very hostile with us, pushing the final papers at us, not explaining anything that we were signing. We had questions and he answered them very abruptly. No hand shakes at the end of our ordeal. It was such a relief to leave him. We love our new car. If you decide to buy at AutoNation, beware of Nate and be prepared with lots of knowledge about their service contracts. On Mon. 8/25/14 we called Sean about their priceing on a bra for our car. He said he would call us back the same day and it is now Wed. 8/27 and we still haven't heard from him. Guess now that we purchased the car, we aren't so much of a priority.

Great people fantastic experience leasing our C R V Jeannie Spink sales manger has the skills to make your experience a pleasure Brad Swanson went out of his way to make every thing to go smooth if the other people in the auto nation family are as good as these two then there in no other place I need to look at when buying a car ,I will recommend auto nation to all my friends and family thanks to all.

Good experience with Autonation, they always have the best no hassle pricing. The staff was helpful explaining details about the Accord. We had a very good experience working with Eros.

Excellent attention, not pushy, very transparent and open process. And great savings all got us to go up to Spokane.

The quoted price was the lowest I received by a significant amount, and was lower than I had expected overall. They were transparent in all charges and savings and very straightforward. I had hoped to buy from a closer dealership that we have had excellent relations with for over 10 years but the price difference made it worth our while to go up to Spokane. Very pleasant people - sales and finance.

Our salesperson, Meg was great. No pressure. Knowledgable and sincere. Great experience and if future experience with the service department is sincere and honest I will purchase future vehicles at Auto Nation. Thanks Meg.

I bought our 08 Jetta from them, Maleaia was over the top excellent. asked us three questions, and took us to the car we had been looking for all day. We drove it home, can't wait for the next one.

I bought a car on May 9th with an extended 3 month warranty. One week later, my check engine light comes on. Diagnostic reads its the transmission. They flush the transmission and put in new fluid. Two weeks ago my battery dies so I ask if my extended warranty covers that. No, but your warranty covers things like your transmission. On July 15th my check engine light comes on. Diagnostic reads it's the transmission. I am told, "This isn't good. I have to talk with the manager and see if they want to pay for the repairs or put me in a different car." Several hours go by and I don't hear from them, so I drive to the dealership to talk to the manager. He acts like he doesn't even know I was there earlier in the day. I remind him of why I am there. He states, what is he suppose to do about this, I've had the car for six weeks. That's how it goes when you buy a $4000 car. He offers to put me in a different car. Then he changes his mind and states the other car is going to be $2000 more than what I paid for my car. I told him I don't have $2000 another car. I was just laid off 2 days ago and I have $300 to my name. He leaves and another manger comes over and pretty much says there is nothing they can do for me. I give him my extended warranty and he says this is good, we can fix your car with this. He tells me to talk to the service manager. I go to the service manager and without her even knowing what the first service guy said and what repairs are needed she automatically states this warranty doesn't even cover these repairs. I told her to call the guy to see what needs to be done because how do you know what needs repair if you don't even know what the damage is. She calls guy and guy tells her to call the first manager I spoke with. I then go back to the first manager. He again tells me there is nothing he can do about it and if I want to call the District Attorney's office they will tell me the same thing. He asks me, "Didn't you read your warranty, I read everything I sign." I told him to stop being condescending. He leaves and comes back and tells me he can put in a 100,000 mile transmission that was from a car that has been in a wreck. But I would have to pay $300 to get it installed. I just told the guy I was laid off and I have $300 to my name. So, he wants to put a used 100,000 transmission in my car to replace the 88,000 mile transmission. Initally, it was a straight off trade, then oh you can trade but you have to pay $2000 for that trade and the final result is oh we will put an old transmission in for $300. So if you are willing to take a $4000 car ( you will then auction or scrap) and then give me another car for $4000, you are now out between $5000-8000, somehow now I am paying $300 for an old transmission that has more miles on it than my 88,000 transmission that doesn't work that you sold me 6 weeks ago? Does this make sense to anyone? Why not just fix my dam transmission or better yet, give me my money back and be done with it? Does this sound right or fair to anyone? What would you do? August 22, 2014-Today AutoNation Honda and I found a very good resolution to my above problem. They took my car back in as a trade. They helped me find a really good and gave me a good deal. They went above and beyond with the new warranty and their service. I was very upset that it took so long to obtain a final solution and I had to go to extreme complaint measures to get the service I should have initially received. Thank you Russ Norman for all of your assistance in this matter and I really appreciate you listening to me and resolving this. I feel so much safer now! Thank you Meg for your fine service in assisting me in finding a much better car. I can now say, I would recommend AutoNation Honda to anyone, but if you have an issue, do not give up and be resolute if you firmly believe something needs to be resolved. I've very happy this has ended well. Thank you!

The entire purchase process was very professional from start to finish. I worked with salesperson Reiko and sales manager Sean on the purchase of a 2014 Honda Accord EX-L V6. Purchasing a car is normally not a very "fun" experience, but was actually made enjoyable by Reiko and Sean. They went the extra mile to find the vehicle that best suited my needs at a price I could not refuse. They were also of great help in evaluating options for financing, etc. Reiko was extremely thorough in explaining all of the features of the car and even paired my phone to the infotainment system after the purchase was complete. I will definitely be returning to AutoNation Honda Spokane Valley for all of my future Honda needs.

I bought a 2005 chrysler pacifica in february of 2014. With in two weeks I was replacing the alternator, fixing alignment and repairing the exhaust. They told me when I bought my car I would have 2 years free towing. When my alternator went out in the middle of a snow storm they told me that they were "too busy" and there was no way I was going to get a tow. When I hit a deer I called them to get my car and the guy towing my car says "it's only free of it's towed to autonation." After telling me they were going to charge me a storage fee until I could get the money for my deductible I told them I would have it picked up to go somewhere else. They now want to charge me 250.00 dollars for towing when all other places would have charged me 160.00. AUTONATION only cares about money. They do not care about their customers or being loyal to their word. They will get money in anyway they can whether it's towing; when it should be free, selling cars that are not good, storage fees without notifying the customer first. The management is poor and the salesman will say anything and make empty promises to get your money. Not only would I NOT recommend anyone to go here, I would recommend people to go ANYWHERE else. I had better experience with auto credit than these people.

Very odd I was searching for AutoNation Honda where I bought my Accord about a year ago and read these reviews. You must be kidding me. I left Downtown Honda on my way to CDA, decided to stop by AutoNation after getting the stupidest quote in my life from the other place. I usually buy my Accords in CDA as I never could buy from Downtown or Appleway in the old days. Pulled in and saw the floor guy Xay. Told him I was a hard nosed car dealer with vast experience and wanted their best price. All after doing my research of course on-line. He disappeared and came back with the "offer" I couldn't refuse and indeed I couldn't as it was too good to be true. Wandered in and met Russ. He made that deal and we test drove my "Trade-in" and he gave me a lousy price for it. But still the total deal was $1,000 better than my KBB, Costco, and other sources indicated was fair. In a heck of a lot of years of Car Buying I have never had a experience that was this good. In fact I have been thrown out of CDA Honda and had them call the next day to accept my offer. As to their service I can't attest haven't used it yet but going in for an oil change in the next couple of weeks. But Russ, Xay, and everyone on their team was beyond what I expect in a car buying deal. They have replaced my Toyota folks again with Honda folks. Highly rate and recommend -- AutoNation Honda -- 5 Stars

They pulled credit even though we asked and told them not to pull credit. We didnt even sign the paperwork for credit. They reassured us telling us we will shred right away. What a bunch of #&*#\

We bought a used pilot from Meg who was very knowledgeable and helpful. I was pleasantly surprised because buying a car has not been a good experience unless it was brand new. We were lead to believe that the interest rate would be lower if we purchased the service contract so we did adding several thousand dollars to the cost. Later I contacted my bank and they offered same deal(our credit rating was great) minus the extra $. Told Honda to transfer contract to them and delete service. Went to sign new papers with Honda and they had drawn up new contract with another Credit union (not ours) and said it was the same deal but NOW I FIND OUT I HAVE TO HAVE AN ACTIVE CHECKING account with this other credit union in order to get the best rate. Lesson: be sure and verify what financial person says. Just because he sounds like he knows what he is saying doesn't mean he does. Very frustrated will go back to my credit union and see if this mess can be fixed. We are on a fixed income and cannot maintain two banking accounts. Will not deal with this company again not due to seller/service but the contract nonsense.

The service department has no idea what they are doing or talking about! The two years free oil changes is a joke!

The entire process was as smooth and efficient as possible. The cost of my new car was exactly what I expected based on my research of fair prices. There were no hidden fees or unexpected costs. The offer for my trade-in was what I thought it should be. The saleswoman who assisted me, Meg Glover, was great. She provided useful information without the pressure you often encounter with automobile salespeople. All of the staff at the dealership were easy to work with and made my experience a good one.

We have owned an Accord for 10 years and it was still a good car but we wanted an AWD. Because of Honda's great reputation were were looking at the CR-V. Asa Baiz was very helpful, knowledgeable and answered all our questions. We have had the CR-V for two weeks and like it very much We recommend Valley Honda and Asa was great.

Correspondence over the internet was excellent. The sales person, Meg, responded quickly to my questions. When we arrived at the dealer for a test drive, the car was pulled up next to the show room and ready for the test drive. Even though the used car was not a Honda, Meg knew a lot about the features of the car. There was no pressure and the purchasing of the car was simple with no surprises.

I came into Honda at around 7:30 and Meg G. was my salesperson. She welcomed me with a big smile and we chatted about my car. She answered all of my questions with great enthusiasm and knowledge. She even stayed late when it took extra time for me to find a new insurance company to drive the car off the lot. I felt so bad keeping her so late. She went above and beyond the call of duty to assist me and to make me feel comfortable. I had a light come on my dashboard a few days after the purchase and Meg was there to assist, along with the service manager. Everything was perfect and I would highly recommend Honda in Spokane Valley to anyone seeking a new or used car.

Excellent service and people were extremely friendly and did all the service promised within the time frame.

Meg Glover assisted us in searching for a car. She was patient with us and survived the test drive. She wasn't pushy like a stereotypical car salesman, nor did she tell us what we wanted to hear. Instead she gave us true, accurate answers (I knew most of the answers already) to guide us in searching for a car that will hopefully last many a long year.

Dealt with Meg G. through the Costco Auto Program. There was no pressure and the prices were already set. Could have probably gotten a little better deal without using Costco, but I am a poor negotiator so this was a good choice for me. Meg was very easy to work with, patient and very knowledgeable of all the cars. Meg is not your stereotypical car salesman, but listened to us and accommodated us in any way she could. She didn't try to tell us what we wanted to hear, but answered all of my questions accurately (I knew most of the answers already) and appropriately. After we had decided on a car, the paperwork started. This process took about 2 hours. Meg sat with us and made small talk to keep us occupied while the paperwork process dragged on. It was easy to say no to all of the extended warranties and added things to pay for. After we had gotten through all of that, Meg took the time to show us how to work the technology in the car (Bluetooth, stereo, etc) and get us on our way. Thank you Meg for a stress free buying experience.

Meg Glover assisted us in selecting a new car. She was patient and survived the test drives. She was not your stereotypical car salesman. She understood me and my though process and was very easy to work with.

Recently bought a used car from AutoNation Honda and dealt with Joshua Evans. He is a great sales consultant and made the purchase super easy and fast. Josh is definitely the guy you want to work with.

I leased an accord through them and I didn't have any problems. I wish that they gave me more for my trade in. The people were friendly and I had a good experience.

I was attempting to negotiate an out the door price for a black Honda Accord 4 cylinder EX-L with several dealers in the region on a recent Sunday. I reached out to AutoNation Honda of Spokane via their website and received two very prompt responses: Russ Norman advised the dealership was closed on Sunday and to try back when he was in the showroom. A quick call to the showroom confirmed they really were open, until 7:00 PM in fact. So we start off the experience with a flat lie from someone who self identified as General Manager. Great! Next up was James Hansen, a sales rep, who was really proactive and responsive. I could never get him to commit to a realistic number, though. He insisted that just under invoice was the best that could be done, and even after I advised I wasn't interested in what the dealer invoice said (which doesn't reflect holdback, flex cash, marketing incentives, and other stair-step items), I wanted a vehicle sales price competitive with the region. James finally said we just needed to come down to the dealership in person, which I never do until I get a final price that I can come and sign for. I advised as much and did not hear back. We ended up at another dealer in the area who was respectful and motived. We got the deal we wanted on the car we wanted and wrapped it up. I then emailed James at AutoNation and advised that we had completed the transaction elsewhere, and thanks for all his assistance. The next day, James Hansen of AutoNation Spokane Valley emailed me this exact phrase: "Thank you for making me run about and wasting my time. Enjoy your Accord." I was originally upset that we could not make things happen with AutoNation Honda, as it seemed they were the most responsive. However after that obnoxious response from James Hansen, I am relieved that I didn't come within 5 miles of such an unprofessional business. I cannot recommend AutoNation Honda, and actively encourage anyone considering a new or used Honda to speak with AutoNation Honda's competition in Idaho and Washington. I cannot stress enough the bad taste this experience has left in my mouth, and if the average consumer wonders what makes buying a new car such a laborious and hateful process, it is AutoNation Honda of Spokane that can be held up as example.

I purchased a 2014 Accord through the Costco program. Told Autonation on my first contact that I would purchase the vehicle outright, no trade, no finance. Simple? I arrived at the dealership at the appointment time on the agreed upon day. My salesman Jimmy Hanson could not find the additional keys or vehicle information packet for the car. It took 4 hours to complete the transaction. The paperwork person had to go to lunch?? The financial guy had other issues that required his attentions. The manager, Russ, was of no help throughout. There was only one other customer in the showroom while I was there. I was sent to another dealership to get additional keys made and Autonation would cover the costs. Wrong again? Autonation needs to hold a class on customer followup.

I was attempting to negotiate an out the door price for a black Honda Accord 4 cylinder EX-L with several dealers in the region on a recent Sunday. I reached out to AutoNation Honda of Spokane via their website and received two very prompt responses: Russ advised the dealership was closed on Sunday and to try back when he was in the showroom. A quick call to the showroom confirmed they really were open, until 7:00 PM in fact. So we start off the experience with a flat lie from someone who self identified as General Manager. Next up was James, a sales rep, who was really proactive and responsive. I could never get him to commit to a realistic number, though. He insisted that just under invoice was the best that could be done, and even after I advised I wasn't interested in what the dealer invoice said (which doesn't reflect holdback, flex cash, marketing incentives, and other stair-step items), I wanted a vehicle sales price competitive with the region. James finally said we just needed to come down to the dealership in person, which I never do until I get a final price that I can come and sign for. I advised as much and did not hear back. We ended up at another dealer in the area who was respectful and motived. We got the deal we wanted on the car we wanted and wrapped it up. I then emailed James at AutoNation and advised that we had completed the transaction elsewhere, and thanks for all his assistance. The next day, James of AutoNation Spokane Valley emailed me this exact phrase: "Thank you for making me run about and wasting my time. Enjoy your Accord." I was originally upset that we could not make things happen with AutoNation Honda, as it seemed they were the most responsive. However after that obnoxious response from James I am relieved that I didn't come within 5 miles of such an unprofessional business. I cannot recommend AutoNation Honda, and actively encourage anyone considering a new or used Honda to speak with AutoNation Honda's competition in Idaho and Washington. I cannot stress enough the bad taste this experience has left in my mouth, and if the average consumer wonders what makes buying a new car such a laborious and hateful process, it is AutoNation Honda of Spokane that can be held up as example.

My family and I leased a Honda Fit from AutoNation Honda Spokane Valley and were satisfied with the experience. The salesman, Nathan, was very pleasant and was eager to help us by answering our questions and if he didn't have the answer would find out the answer from someone who could explain what we wanted to know. Nathan was somewhat new to the car selling business and didn't try to sound like he knew it all like most car salespeople do. The only complaint I have is at the length of time the whole thing took.

Great as always. They took very good care of my car and me.

Nathon Brewer was the salesperson who showed the Honda Fit I bought. He Is a excellent salesperson and he did a great job. I enjoy the car I got. Everyone at AutoNation were friendly and helpful.

very laborious as you would expect from stereotypical auto dealerships. of course I went away scratching my head as to how they got me to pay over $500 that came out of nowhere after the deal I had made was over. after several hours, enough fatigue sets in that you are willing to pay anything just to get out of there.

Friendly staff, great selection and unbeatable pricing!

Great service department!

I've been here several times. My family and I have always purchased our vehicles here as well as had them serviced. I wouldn't go anywhere else. If you happen to stop there, be sure to see Jon fogal

No pressure to buy. Saleswoman answered all my questions and took the time to help make the choice that was best for me. Felt a little pressured to purchase service contract but changed my mind with no hassle.. Will definitely continue doing business with Auto Nation.

We purchased a new Honda CRV from Reiko at Valley Honda. She was a delight to work with - very professional and knowledgeable on all aspects of the vehicle. After our purchase, she also helped program our new car with specific settings which was very helpful. When it came to negotiating price, we knew where we wanted to be, so even that worked well.

Costco Auto Program via AutoNation Honda: Outstanding: good price without haggling Salesmen: Tyler & Josh: Outstanding: good listeners, knowledgeable, efficient, pleasant, programmed our vehicle for us, no hassles Final financial closer: Ugh! We paid cash. We had an appt to pay for and take delivery of our vehicle. It took 3 hours. Evidently (?), the financial people were busy with other customers. Besides the wait, we were offended by the relentlessly pushy financial supervisor who wouldn't take "no" for an answer regarding extended Honda warranties….even at his half price offer. We ended up giving in & purchasing them, went home and decided we really didn't want them. We called the sales manager the next day, drove back to the dealership and cancelled the extended warranties that we felt we had been pressured into getting…but really didn't want. So….it ended up okay. We LOVE the Honda CRV. Our salesmen were great. This was our first experience with the Costco Auto Program…which we are extremely happy with.

I would never buy a used car from Autonation Honda. On bringing to there attention the fact that the car I was looking at buying from them needed a new timing belt they were not interested in reducing the price to cover a new timing belt or getting it repaired. I imagine they went on to sell the car to somebody who had no idea the belt needed replacing.

This was my first new car in quite a few years, but I have to say, the experience was easy. I dealt with Meg who was fabulous! She was knowledgeable and answered every question I had without hesitation. I highly recommend this dealership and especially Meg!

I bought a 2009 Honda Civic which is a Honda certified used car. The car looked brand new and I am extremely satisfied with this car so far. Stanley Knox is the sales associate who worked with me to find the right car for me. Having tried with so many dealers who couldn't come up with a good financing for me, Stan and the team at Autonation helped me well to get financing for my car through a credit union at a good APR for which I am very grateful. I found Stan as an excellent person to work with. He returns my calls and text messages very promptly and has been so patient to answer all my questions. On a final note, my over all experience with the dealer and more importantly with Stan has been so great and I strongly recommend Autonation Honda Spokane to every one.

After visiting this dealership for some service work I was called by their representative at dinner time. As a consequence I will never visit this dealership again.

I highly recommend this dealership, as I've dealt with this same dealership for years. I dealt with Meg the last time I leased my car and I dealt with Meg again this time. She is very pleasant and knowledgeable.

I ordered a new 2014 Acura MDX from AutoNation Acura/Honda in August 2013 - a $57,400 vehicle. Two months later I got a phone call informing me that the vehicle would not be in for two more months, and since the vehicle has been delayed so long (Acura problem) the value of my trade-in is now $3000 less that what we had agreed upon. I had owned an Acura for 7 years prior to this - I was an Acura enthusiast. Not any longer. I am old-school and felt a deal is a deal - a signature, money down and a handshake - but I guess that's not how this Acura dealer feels about it. What ever happened to an honest deal? Do not waste your time here - I wasted way to much time and effort only to be VERY disappointed.

I got on the internet to look at cars late at night By 8:30 the next morning Meg called me to make an appointment to look at the van I was interested in. When I got there the van was pulled up ready to test drive. While the deal was being made she encouraged both my young children to play and have fun in the show room. They had so much fun with the cars, coloring, playing games, in made whole process fun for us and the kids. The next car I need will be bought from Auto Nation Honda.

We recently purchased a new 2014 Honda Odyssey EX-L RES. Our salesmen was Jim. He was extremely knowledgeable. I contacted Jim 6 months earlier when I looked at the 2013 Odyssey. We kept in touch and when I was ready we purchased the new vehicle. Jim knows the product inside and out and took the time to go through all of the accesories and options of the van. We have purchased many new vehicles in the past and Jim was the most helpful and knowledgable salesman we have ever dealt with. He was not pushy and really took the time. We purchase a new car every 3 years and will be back to see Jim.

We just purchased a 2014 Honda Odyssey EX-L with Rear Entertainment. Our salesmen was very knowledgeable on the vehicle and all of its features. The buying process was easy. We purchase new cars every 2-3 years and will be going back to this dealer again.

I love my new CRV. The only negative is that you can still hear the road noise. That was an issue with my old car. I can live with it. The experience at the dealership was great. Jon was very knowledge and helpful.

I used the Internet contact and dealt with Meg. She took good care of us. As with any purchase, you need to know and research the market, a dealer is not going to give a car away. I researched actual sales prices using several different methods, and was willing to drive 200 miles to save, if need be. They matched the low price, so it wasn't necessary. I really do recommend asking for Meg, The old-school high pressure approach is still in operation, but a knowledgeable buyer can avoid all that and cut to a reasonable deal. You still have to say NO to the high pressure Insurance and magic pixie upholstery dust sales.

I used the Internet contact and dealt with Meg. She took good care of us. As with any purchase, you need to know and research the market, a dealer is not going to give a car away. I researched actual sales prices using several different methods, and was willing to drive 200 miles to save, if need be. They matched the low price, so it wasn't necessary. I really do recommend asking for Meg. The old school high pressure approach is still in operation, but a knowledgeable buyer can avoid all that and cut to a reasonable deal. You still have to say NO to the high pressure Insurance and magic pixie upholstery dust sales.

I used the Internet contact and dealt with Meg. She took good care of us. As with any purchase, you need to know and research the market, a dealer is not going to give a car away. I researched actual sales prices using several different methods, and was willing to drive 200 miles to save, if need be. They matched the low price, so it wasn't necessary. I really do recommend asking for Meg, The old-school high pressure approach is still in operation, but a knowledgeable buyer can avoid all that and cut to a reasonable deal. You still have to say NO to the high pressure Insurance and magic pixie upholstery dust sales.

I purchased a car from Autonation Honda and deeply regret giving them my business. The price was reasonable. The initial salesman was wonderful. He was personable, refrained from hard sale tactics, and was patient with our questions and hours of conversation. At all times he was every bit the professional. As of yet, the car has given me no trouble. The complaint I have is with the financial closing and the wait that preceded it. I finalized my decision to purchase the car at 7o’clock. I had to spend the next 3.5 hours waiting for the closer. When at last the closer came out… I dearly wish I had listened to my instinct and walked out then. He showed all the signs of a man on the verge of attack; his hue was a brilliant red and every word was spoken in a confrontational bark. The rest of the experience I can only describe as verbal abuse. His voice never lowered below an angry level and tone. Multiple times, he insinuated that I was stupid. For example, when I declined his sales pitch for dealership warranties, he scoffed and said that he’d never seen someone who couldn’t understand the simple concepts. When he learned of my legal profession, he proceeded to sneeringly and repeatedly refer to every other contract as a ‘legal’ document. His attitude only worsened when I declined to accept dealership financing. Even after I handed him a check for tens of thousands of dollars, he proceeded to speak to me as if I was stealing the vehicle. To be fair, the salesman may have been having a bad day. Seeing as he was the only closer left to manage for many hours after closing time and had apparently been working since early morning, his attitude may be explainable, though certainly not excusable. But if employees are indeed working 15 hour days, how can Autonation work their employees like that? It’s also possible that the salesman was merely using hard sales tactics. If that is so, then shame on Autonation and that closer for engaging in such barbaric scare tactics. A customer should not be made to feel physically threatened when simply purchasing a car. A customer should not feel belittled and emotionally violated for a process that results in the signing over of half of her year’s salary. I would never recommend this dealership to a friend, or even an enemy. Certainly I would advise anyone of the timid or remotely uninformed variety from such a mistake. I was so shaken by the experience that I had to pull over to the side of the road for an hour to cry and settle my nerves. The emotional repercussions are ongoing. No price is worth such treatment.

I recently purchased a 2005 Elantra. I am new to the area and just stopped in to look. I explained my situation and didn't want to get the run-a-round. The salesman and staff were awesome, and the found me exactly what I was looking for. I would highly recommend Autonation for your next car purchase.

Joshua Evans was my salesperson and he did a fine job. Thanks for your excellent customer service during my search for a new vehicle. Your in depth knowledge of the Honda products was very helpful and informative. I appreciated your patience and courtesy while making my decision. I am very happy with my new Honda Civic EX sedan and look forward to servicing it at AutoNation Honda Spokane Valley.

Our salesman was Tyler P. He worked with us on getting the exact car we wanted at a really good price.

Was looking for a Honda element forever. They had they exact one I wanted and the price was amazing. Best car buying process ever. Stan Knox was absolutely amazing to work with and would recommend anyone to him. Will be buying my next car for them

My goal was to look closer at the CRV's and kick the tires. Through a family friend who was busy with another customer at Appleway, I was given to Reiko to help me choose which trim would be best for me with the information I offered her. She was so nice and knowledgeable it only took looking a few minutes to reassure the homework that I had done was correct. The Kona Coffee color was easy to choose. Buying the mid trim EX with sunroof and back up camera along with other cool things made for an easy day. Terms were met and away I went. Thanks to Clint and Dan in the moola department. Thanks Reiko for your patience and understanding. I will add, Appleway Honda has great coffee too.

Recently purchased a new car. This is my first experience buying a new car and I am enjoyed it. My sales person was helpful which made my purchase a good experience.

We were looking for a replacement for my wifes 2003 VW Eurovan which had been totalled on an accident. Had looked at the Toyota Highlander and spotted this 2010 Pilot online. Made our way to Appleway on Easter Sunday after church, met Jim, took the car for a drive and left that evening with a new (to us) Pilot. The entire transaction was low pressure, friendly and very simple. Daniel in Finance was very thorough (it was his second day on the job) and was very accomodating. I heartily recommend purchasing a vehicle from Appleway. The only thing that could have made it better would have been a gift certificate to the Onion!

This is the third car we've purchased from Appleway Honda. We have always received excellent service and the price we want! I highly recommend Appleway Honda.

The salesman that assisted us, Samir Nemir, was kind enough to drive out to our house and pick us up since our one vehicle was kaput. He was very thorough at explaining what Appleway Honda would do for us as far as service. He introduced us to the customer service consultant, Ronnie Molina, set up an appointment to get an oil and filter change and was very polite and informative. He also gave my wife a ride home since I had to use the vehicle we purchased to go to work. All in all it was a great experience.

We recently purchased a Honda Pilot from Appleway Honda and we love it. Our experience overall has been wonderful and we are so thankful to Jon for his excellent knowledge, patience and courtesy. Although the actual process of purchasing the car took a little longer then we had hoped, every member of the Appleway team worked diligently to address our concerns and needs. We would definitely recommend Jon and his team to a friend.

My husband had a 2007 Honda Fit Sport and wanted to purchase a new 2013 model. We originally purchased the 2007 from Appleway Honda so went to test drive the 2013 model. We originally worked with Meg on the test drive. My husband wanted to see the Midnight Plum color but they did not have that color in stock so Meg did a trace and called us when she found out that one was coming into Spokane so when it arrived at a different dealer in Spokane she let us know so that we could see if it was really the color we wanted. We went by and it was the color we wanted. Meg was on vacation the day we wanted to purchase the car so we received a call from Eric W. who told us that he could have that particular car at the dealership in 2 hours. I drove to Spokane and they transferred the Fit from the other dealer and I was out of there in about 3 hours. My husbands name was on the original title so they needed him to sign off for the trade in. Eric drove to our home, about 2 hours from Appleway Honda so my husband could sign the papers. Everyone at Appleway Honda was very helpful and friendly. They all went beyond the call of duty on this purchase. We would definitely purchase any new car from this dealership.

Very happy with my new vehicle, and was very satisfied with my buying experience at Appleway Honda. Really listened to what I needed and at the payments I needed. Two years of free oil changes! SWEET!!! They have made me a customer for life.

negotiated a 2013 honda fit with tyler p. who was always courteous and timely in our dealings. he made sure i understood the car's operation and details. i added on an extra 4-year warranty, but never felt pressured. in fact, when i was negotiating a price, i felt comfortable doing so. however, i'm not afraid to speak my mind --- so that could have had something to do with my high comfort level. i know buying a new car is not everyone's favorite thing to do. honestly think appleway honda made my buying experience as good as it gets.

Sam and his team were amazing to work with! No pressure and made it possible to get my Pilot within my budget. Great experience, easy going and genuinely willing to help!

The entire process was pleasant, Our salesperson was Daniel B. He is a personable young man, refreshingly honest, bright, and informative. We enjoyed meeting him and his associates. After an unpleasant experience with a different agency, we were a bit skeptical. But at once, we were put at ease by the whole staff. Daniel took a lot of time to acquaint us with the operation of all of the functions of the new Honda CRV. We are really happy with this car, and would recomend this agency highly.

The people here were helpful and friendly. We got the car we wanted for a great deal. No complaints! Will go back again when we want to replace our family car, and will recommend to everyone we can.

I had a pleasant car buying experience at Appleway Honda. Everyone at the dealership greeted me with a smile and an offer of help each time I was there. My salesman James H. was able to answer every question I had about the CRV, and about the Toyota and Subaru models in which I was interested; he also arranged for me to test drive each vehicle on the same day. Although they did not have the CRV-LX model in stock for me, they managed to get one within a couple weeks. The car was ready when they told me it would be, and the paperwork was made as quick as the law might allow. James H. provided me with instructions on the operation of all the car's technical aspects and helped me with set up before I left the lot So far I'm loving this vehicle so I highly recommend purchasing a vehicle from Appleway Honda and that you ask for James H.